The Daily Egg

JULY 26, 2022

Agile and scrum are two popular ways to approach project management. These two methods are closely associated with each other due to. The post Agile Vs. Scrum appeared first on The Daily Egg.

Management 289

Management 289

SaaStr

JULY 26, 2022

So in theory, SMB SaaS is better than enterprise, at least 9 times out of 10: Deals close much faster. Customers don’t expect as much in terms of security, compliance, etc. Customers often can deploy on their own. There is often just 1 stakeholder to sell to. Often can avoid procurement, RFPs, and so many other headaches. Customers don’t expect you to build a feature before they buy.

SMB 363

SMB Churn Payment Services SaaS 363

The Daily Egg

JULY 26, 2022

If there’s one thing customers dislike, it’s waiting on hold or explaining their problems to multiple support reps. The best help desk. The post Best Help Desk Ticketing Systems Compared appeared first on The Daily Egg.

Systems Review 325

Systems Review 325

SaaStr

JULY 26, 2022

Our partners and good friends at PlatoHQ, the web’s leading engineering mentoring platform, are doing an incredible event-within- an-event at 2022 SaaStr Annual on Sep 13-15, Elevate : Come hear from and learn from at Elevate at Annual 2022 : SVP of Eng at Slack. CTO at Okta. CEO at Coda. CTO at Circle. CTO at Carta. CTO & SVPE at Ripping.

CTO Coach 246

CTO Coach New CTO CTO Scale 246

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Tom Tunguz

JULY 26, 2022

I’m watching public company earnings to identify early weaknesses in the software market. This week Microsoft, Google/ Alphabet, & Amazon report their figures. Today, Microsoft & Google revealed the health of their infrastructure business units. Company. Q-4 CAGR. Q-3 CAGR. Q-2 CAGR. Q-1 CAGR. Q0 CAGR. Microsoft Azure. 37%. 39%. 40%. 37%. 40%.

GCP(Google Cloud Platform) 224

GCP(Google Cloud Platform) Cloud Azure AWS 224

Intercom, Inc.

JULY 26, 2022

C ustomer experience (CX), or consumer experience, is the result of every interaction or touchpoint a customer has with your brand – both with your people and your products. . From becoming aware of your brand to engaging with your products or service, every interaction affects the customer experience, which is why having a customer-centric mindset is so important to the success of your company.

Social Media 138

Social Media Technical Review Branding Mobile 138

Sales Hacker

JULY 26, 2022

Sales pros, I’m calling on you to end the debate on live chat versus chatbots. Sure, on one hand, there’s the convenience and power of an automated chat function. On the other is the valid claim that technology used to replicate human interaction just isn’t there yet. In reality, we need to move beyond this “either/or” mentality. At a high level: Your chatbot should function as a qualifier to ensure the person on the other end is a real prospect.

Sales 134

Sales Machine Learning Artificial Intelligence Mobile 134

Intercom, Inc.

JULY 26, 2022

Customer success is a business effort to help your customers achieve their objectives. . As the name implies, customer success involves working with your customer to discover how your products and/or services can best empower them to reach their goals and objectives. . Often, this means anticipating your customers’ needs and wants, and taking proactive steps to outperform their expectations. .

Customer Success 129

Customer Success B2C Churn Systems Review 129

Kellblog

JULY 26, 2022

Just a quick post to highlight that SaaStr has posted the official video of my SaaStr Europa 2022 presentation entitled, The Top 5 Scale-Up Mistakes , that I gave in Barcelona in June. They also published a blog on the session and packaged it into a podcast episode. The video includes a 30-minute delivery of the presentation followed by a open-mike Q&A for another 30 minutes.

Scale 128

Scale Scaling Venture Capital Startup 128

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Engineering

Intercom, Inc.

JULY 26, 2022

In uncertain economic times, it’s even more important to build a strong, resilient business. And the key to business resilience in 2022? Excellent customer experience. Recent research from Harvard Business Review Analytic Services reveals that 88% of survey respondents believe that customer engagement has a significant impact on their organization’s bottom line.

Payment Methods 118

Payment Methods Payment Solutions Payments Payment Services 118

Totango

JULY 26, 2022

Protecting and growing your current customer base should be your top priority right now, but how do you do that when your marketing and sales budgets have been slashed and hiring has stopped? During periods of economic uncertainty, you need to do more with less. This means providing exceptional customer experiences and solutions become top priority, all the while continuing to find ways to increase the value you’re providing, as well.

Scale 117

Scale Headcount Sales Hiring Customer Success 117

Intercom, Inc.

JULY 26, 2022

Customer activation is the process of motivating prospects or customers to take the next step in the customer journey or customer lifecycle. This is sometimes referred to as user activation. Whether interacting with new customers or helping to re-engage dormant ones, customer activation is a crucial initiative designed to help people get the most value out of your business. .

Point of Sale 118

Point of Sale Branding Payment Features Subscription 118

Sage Intacct

JULY 26, 2022

Usage-based billing is becoming an increasingly common way for recurring revenue companies to do business with their customers.

Forecasting 111

Forecasting Business Revenue Leadership 111

Speaker: Tamara Fingerlin, Developer Advocate

Apache Airflow® 3.0, the most anticipated Airflow release yet, officially launched this April. As the de facto standard for data orchestration, Airflow is trusted by over 77,000 organizations to power everything from advanced analytics to production AI and MLOps. With the 3.0 release, the top-requested features from the community were delivered, including a revamped UI for easier navigation, stronger security, and greater flexibility to run tasks anywhere at any time.

Data

Intercom, Inc.

JULY 26, 2022

Conversational AI (artificial intelligence) is technology that simulates the experience of person-to-person communication for users, either through text-based or speech-based inputs. The AI component is crucial. Unlike traditional conversational technologies, which deliver pre-written scripts and dialogues to users when prompted by specific keywords, conversational AI recognizes and responds to the content of a user’s query by leveraging two complementary artificial intelligence technologies: na

Artificial Intelligence 118

Artificial Intelligence AI Scale Machine Learning 118

Sales Hacker

JULY 26, 2022

Todd Caponi , CEO & Founder of Sales Melon and author of The Transparent Sales Manager. Todd is the only guest who has been on two times. Todd joins us live from the This episode would be live from the Chicago Roadshow for Pavillion. . Todd is a great consultant, teacher and trainer of sales. In part one of this episode, Todd is going to talk about some of the key elements that make up a great sales manager. powered by Sounder.

Management 106

Management Sales Consulting Trends 106

Intercom, Inc.

JULY 26, 2022

Call deflection is a technique used to redirect a portion of your incoming customer service calls to digital support channels in order to reduce the burden on your call center employees. This has benefits for both your customers and your team, helping to alleviate high volumes of calls while allowing customers to reach a solution faster. What does call deflection mean?

Payment Methods 118

Payment Methods Payment Services Payment Solutions Management 118

Inturact

JULY 26, 2022

B2B marketing isn't easy. Marketing your SaaS product to potential customers is all the more difficult because the value of the product is directly related to the user experience. But to get them to use the software, you need to gain their attention first. It's a vicious cycle and unless you are equipped for it, SaaS marketing can be a pain.

SaaS 105

SaaS User Experience B2B Software 105

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.

AI

Intercom, Inc.

JULY 26, 2022

Conversion rate refers to the percentage of people who complete a desired action after being exposed to a brand’s sales and/or marketing channels, calculated against the total number of interactions (those who visited or viewed your ad, landing page, or other asset). . Depending on your goals, a “conversion” could be a number of desired actions, including completing a purchase, signing up for a newsletter, upgrading a service, submitting a form, or downloading an asset, to name a few.

Branding 118

Branding User Experience B2B Engagement 118

IT World

JULY 26, 2022

If you use an iPad, Mac, or both to get things done, you’ll be looking at Stage Manager when it ships this fall. It’s Apple’s latest attempt to improve multi-tasking on iPads and is available on Macs running macOS Ventura. You enable and disable Apple Stage Manager in the Control Center on Mac and iPad. What is Apple Stage Manager? Introduced at WWDC 2022, Stage Manager shows Apple is attempting to create a more harmonious interface between Macs and iPads.

Management 104

Management 104

User Pilot

JULY 26, 2022

Looking for the right retention KPIs to track and improve your customer retention rates? Customer retention is the key ingredient when it comes to growing your SaaS product without having to acquire new customers. Forbes claims that it’s 5 times cheaper to invest in retaining existing customers than in trying to attract new ones, while The Economics of E-Loyalty suggests that even a mere 5% increase in customer retention can boost profits anywhere between 25% and 95%.

Retention 98

Retention Metrics Customer Lifetime Value Churn 98

Andreessen Horowitz

JULY 26, 2022

We’re excited to announce that a16z is leading the Series A for Nash , an API-based platform for last-mile delivery. . The Nash marketplace gives businesses the “superpower” of being able to offer delivery, without having to build their own fleet … The post Investing in Nash appeared first on Andreessen Horowitz.

Investment 95

Investment Business 95

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

AI

IT World

JULY 26, 2022

I'm a cloud expert. No, really! Onalytica lists me in its 2022 Who's Who in Cloud. But that doesn't mean I always recommend the cloud for every business. Sometimes, servers in your office make the most sense. When? Here's my checklist for when to turn to local servers instead of the cloud. Costs The big promise of the cloud was always that it would save you money.

Business 94

Business Cloud 94

Andreessen Horowitz

JULY 26, 2022

Thomas Graf is the co-founder and CTO of Isovalent, and creator of a popular open source (and cloud native) networking technology called Cilium. Cilium is built atop a kernel-level Linux technology called eBPF. In this interview, Graf discusses the roles that Cilium and eBPF play in the growing cloud-native networking ecosystem, as well some broader.

Cloud 82

Cloud CTO Interviewing Technology 82

IT World

JULY 26, 2022

This wacky ol' World Wide Web of ours has plenty of good things going for it, but customization isn't exactly its core strength. For the most part, the web is what it is — a take-it-or-leave-it sort of affair. And especially when your business leans on lots of browser-based tools and services, as so many companies do these days, that can really limit how useful and efficient of an experience you and your teammates can have.

Startup 84

Startup Business 84

Chargebee

JULY 26, 2022

Raising capital is getting costlier, and interest rates are higher. It is more important now than ever to maintain a steady, healthy cash flow and improve bottom-line growth. The best way to get there is by accessing one of the least tapped-into sources of capital– Accounts Receivables (AR).

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Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments

Most integrated payments providers share a percent of the payment revenue with their software partners. But, oftentimes, that revenue share is only a fraction of the true income potential software providers can realize. If you want to maximize income opportunities from your payments program, check out Wind River Payments’ webinar-on-demand.

Payments

CloudKettle

JULY 26, 2022

Imagine this scenario: Two separate companies have heavily customized Salesforce orgs that work perfectly for their own respective business needs. Then, one company acquires the other company. What happens next? That’s a great question – and a situation that’s more and more common these days as Salesforce continues to dominate the CRM landscape at both […].

Business 59

Business Enterprise Marketing Sales 59

Sales Hacker

JULY 26, 2022

??Want to write sales emails like a pro? Kristina and Will look at common email mistakes (using real examples) and rewrite them so that you can learn what to do differently. Join Kristina Finseth (Sr. Manager, Outbound Growth Marketing at Greenhouse) and Will Allred (Co-Founder & COO at Lavender) to get TWO perspectives and TWO approaches on real sales emails, every week on Sales Hacker.

Strategy 57

Strategy Healthcare Travel Government 57

30 Day Leadership

JULY 26, 2022

In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje speaks with Ryan Browne, Vice President of Customer Success at Kenect. Podcast highlights: 0:25 - Ryan's background - Ryan explains his role at Kenect. 3:03 - Tech and SaaS in Utah - How has technology evolved over the years in Utah? 4:40 - First leadership position - Ryan's opportunity began when his boss decided to resign and he was thrust into a leadership situation. 7:58 - Old vs new leadership

Leadership 52

Leadership Development B2B Technology 52