Clouded Judgement

APRIL 4, 2024

We believe that the future of cybersecurity is data security—if your data is secure, your business is resilient. We believe a comprehensive cybersecurity strategy requires data security in addition to traditional infrastructure security approaches.

Benchmarks 122

Benchmarks Data Cybersecurity Cloud 122

User Pilot

MAY 27, 2025

The role will lead a team of PMs and be responsible for increasing the daily active usage of the browser through improving user engagement, retention, and activation. Growth funnel expertise: deeply understand acquisition to activation to retention, and have a track record of measurable impact. Who would be a bad fit for this job?

Management 52

Management Underperforming Technical Team Scale B2C 52

OPEXEngine

MARCH 13, 2020

As Hubspot’s CMO, where Mike was part of the founding team through a successful IPO leading to a $2B valuation, to CMO at Cybereason, an enterprise cybersecurity company, and now CEO at the SaaS travel management vendor, Lola.com, we looked at how KPIs have evolved from SaaS 2.0 through today’s SaaS 4.0. Watch the webinar live here.

Metrics 75

Metrics Cybersecurity SaaS Customer Lifetime Value 75

Stax

JANUARY 8, 2024

For SaaS companies, becoming a payment facilitator (or PayFac) offers a ton of advantages—including but not limited to—boosting retention and profitability while exercising greater control over the customer experience. Implementing advanced cybersecurity measures to prevent data breaches and protect sensitive information.

Merchant Services 88

Merchant Services Payfac Payment Services SaaS Payments 88

Audacix

SEPTEMBER 14, 2022

It Combines Data Privacy & Cybersecurity. ISO 27001 is the ideal tool to weave together the challenges of preserving privacy and implementing cybersecurity international standard measures necessary protection of customers' information security. How can ISO 27001 compliance automation speed up certification?

Underperforming Technical Team 95

Underperforming Technical Team Cybersecurity SaaS Systems Review 95

Frontegg

JUNE 1, 2021

Retention — Medium. You only log insights which are interesting for your users from a business perspective Retention — High. In cases of cybersecurity or cloud solutions, for example, this could be very sensitive. Since you log everything here, you can expect large numbers of logs. Scale — Depends on the product.

Traceability 97

Traceability SaaS compliance Blockchain 97

OpenView Labs

DECEMBER 22, 2021

In general, developer platforms tend to help improve retention, reduce churn, increase expansion opportunities, and deliver better lifetime value. She advises companies on a wide range of critical topics such as enterprise risks, technology trends, innovation, strategy, cybersecurity, and digital transformation.

Scale 98

Scale Entrepreneurship Cybersecurity PayPal 98

User Pilot

MAY 8, 2024

Satisfying customer needs is essential for retention and loyalty. For example, a company may seek a cybersecurity solution to ensure the safety of its operations and customer data. We also share 13 strategies to help you cater to various needs. Let’s get to it. Why is it important to satisfy customer needs?

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

Scytale

SEPTEMBER 9, 2024

When it comes to choosing a cybersecurity framework, two heavyweights often come up: SOC 2 and NIST. Privacy : Addressing the system’s collection, use, retention, and disposal of personal information according to the company’s privacy policy. Processing Integrity : Making sure that data processing is accurate, complete, and authorized.

Cybersecurity 52

Cybersecurity Technical Review compliance Artificial Intelligence 52

Scytale

SEPTEMBER 9, 2024

When it comes to choosing a cybersecurity framework, two heavyweights often come up: SOC 2 and NIST. Privacy : Addressing the system’s collection, use, retention, and disposal of personal information according to the company’s privacy policy. Processing Integrity : Making sure that data processing is accurate, complete, and authorized.

Cybersecurity 52

Cybersecurity Technical Review compliance Artificial Intelligence 52

User Pilot

MAY 8, 2023

Creating a personalized user journey (based on product analytics) from the first touchpoint to the point of conversion and beyond is crucial to keep retention rates high in the long run. Retention and loyalty Once you convert users, retaining these newfound customers is another challenge entirely.

Software Review 98

Software Review Outsourcing Services Sales Hiring SaaS 98

User Pilot

AUGUST 27, 2024

Just like LogRocket, Userpilot also features reports to analyze funnels , paths, trends, and retention analysis. Self-hosting : Ideal for companies who want to manage data privacy and cybersecurity themselves. Userpilot comes with default auto capture and low-code custom event tracking, making it good for less technical teams.

AI 105

AI Enterprise Pricing Engagement 105

ChurnZero

JANUARY 13, 2022

As the lynchpin to customer retention, his history in providing best-in-class customer experience will elevate the customer journey and drive continued ComplySci growth. Adi Janowitz, Chief Customer Officer, Hibob. “Our customers are our inspiration, and we grow as they grow. Bill Mahoney, Chief Customer Officer, ComplySci.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

FastSpring

OCTOBER 27, 2021

We primarily focus on customer retention strategies over the holiday season,” said Eden Cheng, co-founder of PeopleFinderFree, “especially during a time in the year when so many of our competitors are trying to attract new leads.”. “For Gift subscriptions work well for MacKeeper, which makes cybersecurity software.

Customer Lifetime Value 78

Customer Lifetime Value Payment Solutions SaaS Payments Payment Services 78

IT World

FEBRUARY 3, 2022

Policies protect the company, improve morale, foster better culture, help employee retention, improve cybersecurity, and provide other benefits. Those that do probably have a remote work policy. Going without any policy at all is ill-advised.

Cybersecurity 52

Cybersecurity Retention 52

Panintelligence

AUGUST 1, 2024

Cybersecurity and data protection: Due to the tech-centric nature of Fintech, companies are required to implement robust cybersecurity measures and adhere to data protection laws to protect sensitive information. They must securely dispose of or anonymize data that is no longer required.

Cybersecurity 59

Cybersecurity Technical Review Banking compliance 59

SaaStr

OCTOBER 31, 2019

The next topic in our framework is retention, so, once you’ve acquired these customers and you start to scale the business, how should you think about the investment needed to retain those customers? SMB businesses just go out of business much more frequently, and so their gross retention numbers are going to be lower.

Cloud 106

Cloud Scale AWS Artificial Intelligence 106

OpenView Labs

AUGUST 27, 2020

Ideally, a cybersecurity tool runs quietly in the background, covering for the CISO and ensuring there are no weaknesses. As someone who has led these massive rollouts, I completely understand the value of end-user engagement with the product to drive usage and retention. Key takeaways.

Underperforming Technical Team 98

Underperforming Technical Team Scale Cybersecurity Social Media 98

Stax

FEBRUARY 26, 2024

This business model often leads to increased loyalty and customer retention. By streamlining the payment process, businesses can focus on delivering exceptional products or services, thereby enhancing customer satisfaction and retention. Plus, there’s the fact that customers appreciate the convenience of recurring payments.

Payment Services 88

Payment Services Payment Features Merchant Services Payment Methods 88

Payrix

OCTOBER 1, 2024

For software companies, this means that every element of their operations, from data retention policies to website security, must be scrutinized and fortified against potential threats. These new requirements cover various aspects of security, including phishing protection, multi-factor authentication, vulnerability scanning, and more.

Payment Services 113

Payment Services Merchant Services Payments compliance 113

Audacix

AUGUST 11, 2023

Principle 6: Review and optimise regularly There is no "set and forget" in cybersecurity - again this is not news to you. The first and most obvious step is to conduct a gap analysis to understand your current cybersecurity, application security and data protection posture. Restrict access and establish retention timelines.

Outsourcing Services 52

Outsourcing Services Technical Review Cybersecurity Data 52

Panintelligence

AUGUST 28, 2024

This level of personalisation can lead to higher customer retention rates and increased loyalty. Benefits of AI in insurance Integrating AI into the insurance sector can be a challenging endeavor, with many firms concerned about potential cybersecurity risks.

AI 52

AI Artificial Intelligence Technical Review Systems Review 52

Stax

AUGUST 22, 2024

Risk Management Strategies Let’s now look at four types of risk management strategies that can better prepare PayFacs to safeguard themselves—and their customers—against specific risks while boosting retention, profits, and improving their bottom line. Review your risk mitigation and risk acceptance policies regularly and update them.

Merchant Services 88

Merchant Services Payment Services Payfac SaaS Payments 88

ChurnZero

FEBRUARY 7, 2020

A hybrid of soft and hard skills is a must with top skills including SaaS, Salesforce, CRM, Account Management, and Customer Retention. shout out to ChurnZero’s headquarters) is spotlighted as a rising tech hotspot with increased cybersecurity, data science, and artificial intelligence hires. “An Washington, D.C.

Customer Success 64

Customer Success Sales Hiring Artificial Intelligence Transportation 64

User Pilot

JUNE 2, 2024

Its goal is to help businesses build more intuitive products to improve user retention. Cybersecurity. This, in turn, lets you improve your user retention and reduce customer acquisition costs and customer churn. Appcues G2 rating : 4.6/5 Key features : Build no-code onboarding experiences , tours, guides, and checklists.

Software Review 105

Software Review Technical Review Systems Review AI Search 105

ChurnZero

JANUARY 10, 2020

Lisa will be responsible for Forcepoint’s customer capabilities, overall customer experience from acquisition to retention, as well as sustainable growth of the global portfolio. Her responsibilities will be to deliver an industry-leading customer engagement model that sets the standard in cybersecurity for customer satisfaction. .

VP of Engineering 52

VP of Engineering Customer Success Scale Cybersecurity 52

SaaS Metrics

JUNE 26, 2019

1 cause of data breaches at small and medium-sized businesses (SMBs) across North America and the UK, with 54% of IT professionals reporting that careless workers were the root cause of cybersecurity incidents. Even though it may cost a bit of money ( gasp) to train employees in cybersecurity, the benefits are far more than worth it.

Cybersecurity 40

Cybersecurity Education Retention Data 40

OpenView Labs

APRIL 22, 2019

After that, you’re able to look at conversion (how many of the people who hit the “a-ha moment” convert into paid users) and retention (both engagement-based and monetary-based retention). This can be especially challenging in some industries, like cybersecurity, which requires complex deployment across multiple endpoints.

Development Team Review 68

Development Team Review Scale Sales Hiring Acquisition 68

OpenView Labs

MAY 5, 2021

Other businesses, like LinkedIn and Netflix, have strong histories of being producers of open-source projects, which provides a strategic recruitment and retention tool for top-tier engineering talent. Related podcast episode: How MongoDB Scaled Their Open-Source Product with a Bottom-Up and Top-Down Sales Motion.

Business 64

Business SMB Scale DevOps as a Service 64

Chart Mogul

SEPTEMBER 15, 2023

You can think of Horizontal SaaS as broad-based tech that is industry agnostic; a sales person at a Cybersecurity company can use HubSpot the same way a sales person at a Health Supplements company might use it. SaaS Customer Success and Onboarding Customer success plays a huge role in retention, up/cross-selling, onboarding, and more.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

SmartKarrot

SEPTEMBER 16, 2021

Be passionate about technology and cybersecurity, with excellent customer service and communication skills. Drive retention by understanding customer business needs such as image analysis requirements and by helping them succeed. Guide program administrators with RangeForce best practices to develop effective training programs.

Customer Success 19

Customer Success Cybersecurity Education Onboarding 19

How To Buy Saas

MAY 22, 2024

Location: Texas, USA Case Study 16x Increase in Opportunities for TrueFort- a Cybersecurity SaaS company 2X increase in Quality Leads through Organic and PPC Strategies for TEXT2DRIVE Price: Not Disclosed 6. Cost Efficiency Higher overhead costs for hiring, training, retention Cost-effective with agency efficiencies 5.

Technical Review 40

Technical Review Sales Hiring Scale Marketing 40

SaaStr

APRIL 8, 2025

Rudina Seseri, Managing Partner at Glasswing Ventures As founder and Managing Partner of Glasswing Ventures, Rudina leads investments in early-stage AI and Frontier Tech companies, with a particular focus on Enterprise and cybersecurity markets.

Scale 176

Scale AI Artificial Intelligence Venture Capital 176

SmartKarrot

MAY 30, 2020

Maximize customer retention and renewal rates and expansion in existing customers. The CSM will have an in-depth understanding of each customer’s overall business requirements and act as a consultant to determine how the various Wdesk solutions and features can meet their needs.

Customer Success 10

Customer Success Scale Cybersecurity Consulting 10

SmartKarrot

JUNE 2, 2020

Apply here: [link] Role: Federal Engagement Manager Location: San Francisco, CA, US Organization: Expanse Federal Engagement Managers are crucial to ensuring the success of their engagements with NSD clients, thus enabling Expanse to build a new cybersecurity product category. Apply here: [link].

Customer Success 10

Customer Success Cybersecurity Consulting Engagement 10

SmartKarrot

OCTOBER 30, 2020

Also, create a company-wide customer feedback loop designed to share information and spot trends with a focus on improving the product and customer retention.

Customer Success 10

Customer Success Scale Cybersecurity Technical Support 10

SmartKarrot

JANUARY 18, 2022

Therefore, over the course of the next year, enterprise SaaS solutions will begin to integrate larger amounts of security and digital privacy to safeguard against potential cybersecurity and organizational vulnerabilities such as hacking. Increased Focus On Customer Retention. Application Programming Interfaces (API).

Trends 10

Trends Enterprise Artificial Intelligence Technical Review 10