Payrix

APRIL 24, 2024

Andy Meadows, the Head of Partner Success at Payrix joins host Ian Hillis to continue their conversation about building a successful Embedded Payments strategy. Part 1 – Resourcing considerations for selling payment, boarding and underwriting, service and support, and development and technology. Did you miss Parts 1-3?

Payments 162

Payments Embedded Payments Merchant Services Payment Solutions 162

Intercom, Inc.

SEPTEMBER 8, 2021

For so many years, customer support was seen as a cost center – the first port of call for customer complaints. Customers’ expectations of support are also changing dramatically as the support landscape continues to evolve. What is proactive support? Here’s how they’re doing it.

Scale 237

Scale Headcount Mobile Communication 237

USIO

JUNE 3, 2024

With Usio streamlined payment process, you can attract more customers to your platform and encourage higher spending. Additionally, Usio provides valuable data insights, helping you to tailor your offerings and create more targeted marketing strategies. As your SaaS business grows, your payment needs will evolve.

Payments 130

Payments Payment Solutions Payment Services SaaS Payments 130

SaaStr

FEBRUARY 21, 2024

It’s a defensible strategy to create differentiation when you and that partner build out specific integrations. Pick your strategies, invest in them, and start tiering. Growing revenue Reducing risk Operating efficiently Security is a place where digital transformation hasn’t hit. Who are the key players? It won’t work.

AWS 273

AWS Scale Sales Hiring Marketing 273

Payrix

APRIL 2, 2024

A comprehensive Embedded Payments strategy isn’t complete without value added services. In our continued conversation with Andy Meadows, the Head of Partner Success Managment at Payrix, about how to build an Embedded Payments strategy, we explore the significance of value added services. Did you miss Part 1 and Part 2?

Payments 124

Payments Embedded Payments Merchant Services Payment Services 124

How To Buy Saas

MAY 29, 2025

. ” In practice, this means executives can simulate scenariossuch as projecting how a price change affects revenueand refine strategies accordingly. The payoff is faster, more confident decisions: AI-augmented analytics have become indispensable tools in corporate strategy and finance teams.

Artificial Intelligence 59

Artificial Intelligence Payment Services Payments SaaS Payments 59

Frontegg

JUNE 9, 2025

This method supports passwordless authentication strategies, reducing reliance on traditional passwords and their associated risks. Tips from the expert Anthony Dombrowski Developer Relations Anthony Dombrowski is a product manager and developer advocate with expertise in developer experience, cybersecurity, and product strategy.

Outsourcing Services 52

Outsourcing Services Technical Review Outsourced Development Cybersecurity 52

Payrix

AUGUST 21, 2024

At the same time, Inktavo needed the robust offerings of a single provider capable of doing some of the heavy lifting that would help their internal team become more operationally efficient. The solution: Payrix was able to offer the high-transaction limits that Inktavo’s customers needed and much more.

Payment Solutions 130

Payment Solutions Payments Merchant Services Payment Methods 130

Blulogix

JANUARY 2, 2025

For businesses navigating this environment, staying competitive requires a strategic approach that prioritizes operational efficiency and customer-centric innovation. Challenges Posed by Consolidation Consolidation can put immense pressure on smaller and mid-sized businesses.

Payment Features 52

Payment Features Payments Subscription Payment Solutions 52

Stax

APRIL 17, 2025

Theyre more than just business toolsthey help you manage inventory, track sales, streamline customer interactions, and even get valuable business insights. In short, theyre the cornerstone of an integrated commerce strategy. Evaluate whether the system provider offers 24/7 support on multiple channels like phone, live chat, and email.

Payment Methods 88

Payment Methods Payment Solutions Point of Sale Payment Services 88

User Pilot

JULY 17, 2024

The right persona examples can help you guide effective product strategies, ensuring that your offerings meet the needs and expectations of your users. Buyer persona : Helps create targeted marketing and sales strategies by focusing on the decision-makers in large enterprises. Eddie values dedicated account management and 24/7 support.

Technical Review 105

Technical Review Software Review Market Research Interviewing 105

User Pilot

MAY 8, 2024

You will learn about different types of customer needs and how to identify them. We also share 13 strategies to help you cater to various needs. TL;DR Customer needs are customer desires, expectations, preferences , and problems to solve. Satisfying customer needs is essential for retention and loyalty.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

ChurnZero

JANUARY 13, 2023

For example, things like conversational intelligence and AI will continue to emerge as key data sources for predicting churn, understanding sentiment, and enabling customer-facing teams to be more predictive and proactive. In 2023, CS leaders will need to take a hard look at their teams, tools, and customer journeys.

Trends 98

Trends Customer Success Sales Hiring Artificial Intelligence 98

User Pilot

MAY 5, 2023

Plus it can leverage software to provide personalized support based on the user segment. 5 best practices to enhance self-service customer experience Self-service can reduce online support costs, increase operational efficiency, and boost customer satisfaction. Zendesk’s forum. Widely available.

SaaS 98

SaaS Onboarding AI Artificial Intelligence 98

User Pilot

JANUARY 26, 2021

Customer Journey Analytics fixes this by weaving together every touchpoint that a customer interacts with, across multiple channels and over time. Companies apply the analytics when they need insight into the inner workings of their customers’ journeys. Let’s take a look at the other benefits of customer journey analytics.

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

Stax

MAY 30, 2024

You might have the best field service management solution with the best key features in the market, but if your target customers can’t find you, your business will still struggle to grow. That’s why you need to have a robust marketing strategy. AI-powered chatbots give customers instant answers to their queries.

Payment Solutions 88

Payment Solutions Payment Services Merchant Services SaaS Payments 88

Stax

MARCH 6, 2024

As the business landscape continues its unstoppable evolution, the necessity for operational efficiency and innovation becomes even more pronounced. In this article, we’ll unpack the complexities of recurring billing for businesses operating or transitioning to a recurring billing payment option.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Features 88

Panintelligence

JUNE 21, 2024

By leveraging data insights, businesses can make more informed decisions, enhance customer experiences, and drive operational efficiencies. By analyzing data, companies can identify patterns and trends that inform product development, marketing strategies, and customer support initiatives.

Data 52

Data SaaS Operational efficiency. Healthcare 52

ChurnZero

DECEMBER 1, 2023

Dive into “the ultimate guide to customer success in SaaS” and gain the insights and strategies you need to create a high-performing customer success team. Who’s this customer success guide for? Customer renewals: implement strategies to secure renewals and reduce churn.

Customer Success 52

Customer Success SaaS Compensation Operational efficiency. 52

User Pilot

AUGUST 19, 2024

Create support documentation : Develop and update user guides and troubleshooting resources to enable customer self-service. Monitor support tickets : Oversee customer support tickets to ensure timely resolutions, escalating issues when necessary.

Onboarding 52

Onboarding Customer Support Trends User Experience 52

Blulogix

FEBRUARY 9, 2024

As companies delve deeper into subscription models and agile monetization platforms , the necessity of integrating disparate processes—from sales and marketing to finance and customer support—becomes unmistakably clear. This holistic perspective is essential for tailoring offerings and enhancing customer satisfaction.

Technical Review 52

Technical Review Systems Review Operational efficiency. B2B 52

Panintelligence

JUNE 20, 2024

One effective strategy is the integration of advanced analytics into their software products. Improved operational efficiency Integrating white label analytics into your SaaS application can also lead to improved operational efficiency. What is white label analytics?

SaaS 59

SaaS Business Technical Review Operational efficiency. 59

Blulogix

FEBRUARY 20, 2024

Agile monetization, with its emphasis on flexibility, responsiveness, and customer-centricity, relies heavily on technological innovation to remain effective and competitive. This integration ensures a unified approach to monetization, enhances operational efficiency, and provides a holistic view of the customer journey.

Payments 52

Payments Payment Services Artificial Intelligence Technology 52

User Pilot

JUNE 24, 2024

Effective customer communication management creates the foundations for building successful customer relationships. But how can you ensure your communication strategies lead to product engagement ? Increased customer retention : Satisfied customers are more likely to remain loyal.

Communication 59

Communication Management Technical Review Software Review 59

Blulogix

MARCH 19, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Managing Digital Inventory Complexity As the digital economy continues to expand, B2B companies are increasingly offering a variety of digital products and services, necessitating sophisticated strategies for managing digital inventory.

Subscription 52

Subscription Payment Features B2B Management 52

User Pilot

AUGUST 28, 2024

Create support documentation : Develop and update user guides and troubleshooting resources to enable customer self-service. Monitor support tickets : Oversee customer support tickets to ensure timely resolutions, escalating issues when necessary. How to become a customer advocate?

Technical Review 52

Technical Review Software Review Leadership AI Search 52

User Pilot

AUGUST 17, 2024

Coordinate Cross-Functional Teams : Ensure seamless communication and collaboration between development, marketing, sales, and customer support teams. Manage Customer Feedback : Gather and incorporate feedback from users to refine the product.

Scale 52

Scale Leadership Interviewing Onboarding 52

Panintelligence

AUGUST 16, 2024

What is the build vs buy strategy? These resources often encompass comprehensive user guides, interactive online tutorials, informative webinars, and prompt customer support services, all aimed at enabling business users to maximize the solution's potential.

Development 52

Development Technical Review Software Review Scale 52

Blulogix

MARCH 8, 2024

Integrations and Data Sources: To function smoothly, B2B billing systems must integrate with a variety of other business systems—from CRM and ERP to inventory management and customer support platforms. Ensuring data consistency across these integrations is a complex but necessary task.

B2B 52

B2B Subscription Payment Features Operational efficiency. 52

Mucker Capital

AUGUST 9, 2024

Iterate on your strategy based on these insights to continually improve your content’s effectiveness. Time Efficiency Jasper accelerates the content creation process, allowing your team to produce high-quality content quickly. Data-Driven Insights Jasper provides data-driven insights that can inform your content strategy.

AI Search 59

AI Search AI Startup ChatGPT 59

User Pilot

AUGUST 28, 2024

Coordinate Cross-Functional Teams : Ensure seamless communication and collaboration between development, marketing, sales, and customer support teams. Manage Customer Feedback : Gather and incorporate feedback from users to refine the product.

Scale 52

Scale Leadership Healthcare Trends 52

How To Buy Saas

MARCH 25, 2024

You may accomplish this by using SaaS-based mobile applications, which provide an ongoing and user-friendly experience and can significantly boost customer engagement. Promotions and Loyalty Programs One of the common strategies to promote your business and retain customers is offering promotions and loyalty programs.

Business 52

Business SaaS Generative AI Transportation 52

User Pilot

AUGUST 25, 2024

Coordinate Cross-Functional Teams : Ensure seamless communication and collaboration between development, marketing, sales, and customer support teams. Manage Customer Feedback : Gather and incorporate feedback from users to refine the product.

Scale 52

Scale Leadership Education Interviewing 52

Panintelligence

AUGUST 15, 2024

Various methods and strategies for monetizing data through embedded analytics, such as tiered data offerings and premium analytics services. By analyzing student data such as attendance, grades, and engagement levels, these platforms offer personalized learning experiences and early intervention strategies. What is embedded analytics?

Artificial Intelligence 52

Artificial Intelligence Technical Review DevOps as a Service Systems Review 52

Natalia Luneva

APRIL 24, 2025

Stripe also integrates with business intelligence platforms for advanced analysis, helping businesses optimize financial strategies and drive growth. API Documentation and Developer Support Stripe Connect is known for its detailed API documentation and strong developer support, making integration easy.

Stripe Connect 40

Stripe Connect Merchant Services Payment Services Payments 40

Point Nine Land

APRIL 21, 2021

How to efficiently collect feedback from customer-facing teams? As your company grows, the customer facing teams (sales, customer support, customer success,…) are growing and the number of questions flowing to the product teams is growing: Is it possible to do this? How is it working?

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

Natalia Luneva

APRIL 22, 2025

Dispute Resolution: Offer tools for managing chargebacks and fraud claims efficiently. Customer Support Features: Implement chatbots or live support to address merchant concerns quickly. A well-implemented merchant management system increases operational efficiency and enhances merchant retention.

Payment Services 40

Payment Services Merchant Services Payfac SaaS Payments 40