Intercom, Inc.

JUNE 23, 2020

The internet is also driving an explosion in customer choice, allowing them to easily switch to businesses who provide better experiences. Delivering those better experiences requires a fundamentally new way to do customer support, a messenger-based approach that works at internet scale.

Customer Support 245

Customer Support Scale Underperforming Technical Team Scaling 245

Intercom, Inc.

JULY 21, 2022

Along the way, we’ve interviewed trailblazers, business leaders, makers and doers to share their experience and insights on all things startup strategy, product management, design, marketing, customer experience, and much, much more. This month, we have passed the three million download mark for the show. That just blows my mind.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

FastSpring

OCTOBER 24, 2024

What : While FastSpring supports the sales of many different digital products including SaaS, software, digital downloads, video games, and mobile games, we’ve limited this data only to SaaS and software sales to keep it applicable to a specific industry and avoid being so broad that it isn’t helpful.

Payment Solutions 157

Payment Solutions SaaS Payments Merchant Services Software Review 157

Intercom, Inc.

JANUARY 18, 2022

Our new report reveals the top five trends transforming support and how to capitalize on them. Last year, as the world grappled with the global pandemic, we released our first Intercom Customer Support Trends Report. Download the Intercom Customer Support Trends Report 2022.

Customer Support 138

Customer Support Trends Headcount Finance 138

Payrix

JUNE 10, 2025

When considering white label merchant processing solutions, software companies should look for a provider with a trusted reputation, technology that meets the needs of their users, and customized support. They’ll also provide customized support and ensure the user experience aligns with brand standards. It certainly can.

Merchant Services 100

Merchant Services Payment Services Payments Payment Solutions 100

Intercom, Inc.

FEBRUARY 1, 2022

With a new bar set for what is achievable digitally, customer expectations have grown in correlation – particularly when it comes to support, its availability, and the quality of the customer experience. . In fact, 80% of customers are more likely to do business with a company that offers personalized experiences. .

Customer Support 118

Customer Support Scale Trends Investment 118

Intercom, Inc.

JUNE 8, 2021

Not too long ago, customer support was viewed as a cost center, not a value driver. It was seen as a necessary part of a business, but not something that drove revenue or influenced customers’ buying decisions. Study after study shows how important a great customer experience is to today’s consumers. That time is over.

Technical Review 222

Technical Review Underperforming Technical Team Customer Support Marketplace as a Service 222

SaaStr

MARCH 17, 2021

Through every sales cycle, there’s a need to share information from sales, accounting, customer success, and other teams. Without automation, companies find themselves dependent on manual data entry, quote creation, uploading and downloading data, and other resource-intensive, error-prone tasks.

Sales Hiring 319

Sales Hiring Scale Technical Review Marketplace as a Service 319

Intercom, Inc.

AUGUST 11, 2022

With the right in-context support tools and strategies, you can elevate your support team from drowning in repetitive queries to becoming hyper-efficient, customer-retaining business partners. Declan Ivory, VP of Customer Support at Intercom. Download the guide today. ??.

Headcount 237

Headcount Customer Support Strategy Branding 237

User Pilot

MARCH 30, 2025

According to a 2024 analysis , on average, over 95% of users who download a new mobile Android app abandon it within the first 30 days. Put simply, app downloads are great but insufficient. How do app users interact with it from the moment they download it and beyond? Next, identify key touchpoints (e.g., within those stages.

Mobile 65

Mobile Engagement Strategy Social Media 65

Payrix

FEBRUARY 4, 2025

Business development: Partner with like-minded individuals who support your growth 3. Software support: Fine tailored solutions to meet your needs and goals 4. Customer support: Ensure your customers are always prioritized 5. Platform technology: Leverage technology that can transform your platform 2.

Payments 130

Payments Payment Services Payment Methods Merchant Services 130

Intercom, Inc.

JUNE 1, 2021

Over the course of the past year, the customer support landscape has changed for good. As brick-and-mortar businesses closed worldwide, companies and customers alike had to pivot to digital-first ways of doing business. Download your copy of the thought leadership paper now. Sound familiar?

Underperforming Technical Team 232

Underperforming Technical Team Technical Review Scale Headcount 232

Intercom, Inc.

JUNE 24, 2020

In short, you’ll learn how to provide a world-class customer support experience that not only improves customer loyalty, but also the workload and wellbeing of your team. Providing a great customer experience is no longer optional – it’s essential to business survival.

Customer Support 210

Customer Support Scaling Metrics Management 210

Payrix

FEBRUARY 4, 2025

Within this model, software companies make a strategic decision to bring payments in-house, choosing to take full control of underwriting, compliance, customer support, and more plus, all the risk and reward that comes with it. Everything there is to know about software-led payments download now

Payments 130

Payments Payment Services Payment Solutions PayFac as a Service 130

Intercom, Inc.

AUGUST 10, 2020

For a time when it launched, Rippl was New Zealand’s most downloaded app, surpassing Facebook and Instagram with over 72,000 downloads in its first week on the market. Within no time, the team was in a rhythm and keeping on top of the conversations that showed no signs of slowing, resulting in a lot of happy customers.

Government 197

Government Customer Support Mobile Development 197

FastSpring

MAY 14, 2024

You can download a copy of the statement by clicking the download icon. Refunds: Amount refunded to customers. Expand the dropdown menu to see a list of all downloadable documents. The post FastSpring Support: 2024 Q2 Updates From Customer Support appeared first on FastSpring.

Payment Methods 78

Payment Methods Customer Support Payments SaaS Payments 78

Intercom, Inc.

MAY 18, 2021

A commissioned study by Forrester Consulting on behalf of Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , reveals how conversational experiences are fuelling customer retention and business growth for global companies. Get your copy of the thought leadership paper. Ready to get started?

Scale 210

Scale Business Consulting Leadership 210

Incredo

JANUARY 21, 2020

Their starter plan is free and you can use Verloop bots for lead generation, sales and marketing automation, customer support. . But your sales, marketing, customer support team members do. DOWNLOAD YOUR E-BOOK. Another tool you can consider using is Verloop. You won’t face a similar problem with chatbots.

Marketing 313

Marketing SaaS Social Media Education 313

Intercom, Inc.

JULY 8, 2020

But until recently, businesses have had to settle for “good enough” customer support. Happier customers and a happier support team. Out with the old: disjointed customer experiences. I’ll get straight to the point: most customer support experiences leave a lot to be desired. The result?

Headcount 203

Headcount Social Media Customer Support Scaling 203

The Angel VC

MARCH 23, 2016

just in time for a little Easter gift to the SaaS community. ;-) I'd recommend that you read this post first since it includes some important notes, but if you prefer to check out the template right away click here to download the Excel sheet. The costs for the Customer Success team are attributed to CoGS.

SaaS Payments 217

SaaS Payments Headcount SaaS Payment Methods 217

Intercom, Inc.

SEPTEMBER 18, 2018

Our customers often ask us how they can run an excellent customer support operation. No matter the industry, customer support teammates find themselves dealing with the same frequently asked questions – how to reset a password, how to change profile information, how to download invoices, etc.

Customer Support 157

Customer Support Payment Features Education Churn 157

Intercom, Inc.

JUNE 11, 2018

Once you’ve started pulling together your research, it’s time to start mapping this out into an internal facing document that will become a crucial reference point throughout the customer lifecycle. Bonus: Download your template account plan spreadsheet here. Bonus: Download a template for your account plan pitch deck here.

Sales 201

Sales Acquisition Retention Consulting 201

Practical Advice on SaaS marketing

DECEMBER 3, 2019

You might make some educated guesses based on particular keyword searches or paper downloads. Ask your customers I’ll suggest a better approach: talk with your customers. I also find that the survey approach can be confining, with little opportunity for customers to raise new issues or elaborate.

Interviewing 179

Interviewing Market Research Education Customer Support 179

Intercom, Inc.

JULY 14, 2020

Our research shows that 73% of support leaders say customer expectations are increasing, but only 42% are sure they’re meeting those expectations. Then, the conversation can bounce back and forth between the customer and agent until they reach a resolution. About a year ago, our Customer Support team had about 100 people.

Headcount 224

Headcount Retention Customer Support Scaling 224

Incredo

NOVEMBER 28, 2019

Lookalike audience includes users who are unfamiliar with your services, but have things in common with your current customers. Warm audience combines people who have visited your website or have filled in a form to download a template/guide. Or if you put your customer support specialist’s image and quote on your ad.

Social Media 200

Social Media SaaS Advertising B2B 200

Neil Patel

NOVEMBER 3, 2020

Without much ado, here is a list of 32 professional, free WordPress themes that you can download: 1. Sparkling [ Preview – Download ]. Dazzling Free WordPress Theme [ Preview – Download ]. OceanWP [ Preview — Download ]. Travelify [ Preview – Download ]. Auberge [ Preview – Download ].

Content Marketing 145

Content Marketing Marketing Mobile Software Review 145

User Pilot

MARCH 30, 2025

6 Acquisition App downloads Track initial user acquisition and measure marketing campaign effectiveness. 7 Acquisition Customer acquisition cost Understand the cost of acquiring each user and optimize marketing spending. Now users are downloading. By tracking downloads from different sources (e.g.,

Benchmarks 96

Benchmarks Mobile Metrics Software Review 96

Intercom, Inc.

JULY 11, 2022

Stripe and its customers understand that transactional support is best offered live and with as much context as possible. We’ve worked with Stripe to develop a deep integration that will enable every Stripe customer to provide transactional support resolutions in real time. Instant transactional support.

Payments 118

Payments Payment Solutions Payment Methods Customer Support 118

Intercom, Inc.

SEPTEMBER 21, 2021

Learn how to future-proof your support tech stack with our new guide. It’s official: C-level executives have finally caught up with what savvy support leaders have long known – customer support is business-critical. Ready to gain a competitive edge and deliver your best support yet? The future of support is here.

Consulting 118

Consulting Customer Support Churn Trends 118

Neil Patel

DECEMBER 16, 2020

Do they have to download an extra app or plugin, or can they launch from their preferred web browser and be immediately joined in? Customer Support. If you plan to hold live events often, it’s imperative you use a webinar software provider that offers 24/7 customer support to get you out of these sticky situations.

Payment Solutions 137

Payment Solutions Software Review Software Technical Review 137

Intercom, Inc.

APRIL 13, 2022

It’s been another challenging year for many support teams. But there’s a silver lining – this year’s Klaus Customer Service Quality Benchmark Report reveals there are clear positive shifts taking place in the customer support landscape in 2022. Support teams are investing in data: And it’s paying dividends.

Trends 118

Trends Scale Customer Support Scaling 118

Intercom, Inc.

MARCH 16, 2021

Today, customer expectations are at an all-time high. Simultaneously, support teams are struggling with spikes in conversation volumes. A proactive customer support approach is the key to regaining control. The typical support “strategy” is to let common issues roll in for your support team to address.

Payment Methods 201

Payment Methods Payments Scale SaaS Payments 201

Neil Patel

SEPTEMBER 29, 2020

Then you can invite people to join with a URL link, and they won’t have to download any software. Forcing those potential customers to download software would add friction and confusion to the sales process. For example, let’s say you have a sales team that uses video conferencing to communicate with prospects.

Software Review 145

Software Review Software Healthcare Technical Review 145

Intercom, Inc.

SEPTEMBER 18, 2019

For example, how many people downloaded that ebook you advertised via chat? Which types of conversations were most successful at converting customers? Do quick-response answers improve the conversion rate, or do your customers prefer chatting with a real person? Not all companies have round-the-clock global support teams.

Scale 36

Scale Marketing Pricing Engagement 36

Payrix

JULY 17, 2024

It offers opportunities to remove any points of friction, maintain brand continuity, and design and deliver an ideal overall user experience at every stage — from onboarding to ongoing customer support. Finding a partner that can guide you along the way will be key to your success.

Merchant Services 130

Merchant Services Payment Services Payments Payment Solutions 130

Neil Patel

OCTOBER 4, 2020

Today, lots of other remote access tools support Apple devices. Individuals can download it for free. 4 – Zoho Assist Review — Best For Customer Support. Zoho Assist is a web-based remote support solution for businesses. It’s the best way to provide your customers with support through on-demand remote access.

Software Review 145

Software Review Software Outsourcing Services Technical Review 145

Payrix

MARCH 6, 2024

Download our eBook Where is Embedded Payments technology heading? Our latest eBook — Embedded Payments: Predictions for 2024 — takes a deep dive into our expert predictions and serves as a complete roadmap for embedding payments as a strategy to improve your customer experience and unlock new growth opportunities.

Payments 100

Payments Embedded Payments Merchant Services Payment Solutions 100