User Pilot

APRIL 21, 2024

Investing in the right NPS feedback software is crucial especially when net Promoter Score (NPS) is a top method for gathering user feedback and measuring customer loyalty. Delighted : A simple customer experience management tool that solely helps businesses create and conduct surveys across several channels.

Software Review 52

Software Review Software Pricing Enterprise 52

SaaStr

OCTOBER 20, 2022

We have a rapidly growing customer base across several verticals, particularly financial services, HR, healthcare, and education. ChurnZero is the Customer Success platform and partner for growing SaaS and subscription businesses.

Scale 196

Scale compliance Healthcare AI 196

SaaStr

OCTOBER 13, 2022

Our mission is to build powerful and secure cloud software for subscription businesses of all sizes, with a strong emphasis on good design and ease of use. ChurnZero is the Customer Success platform and partner for growing SaaS and subscription businesses.

GCP(Google Cloud Platform) 183

GCP(Google Cloud Platform) Azure AWS Enterprise readiness 183

Payrix

APRIL 2, 2024

But, as a software platform, what value added services should you be considering? In our continued conversation with Andy Meadows, the Head of Partner Success Managment at Payrix, about how to build an Embedded Payments strategy, we explore the significance of value added services.

Payments 124

Payments Embedded Payments Merchant Services Payment Services 124

SaaStr

APRIL 28, 2022

Removing guesswork, friction and wasted sales effort, 6sense empowers sales, marketing, and customer success teams to significantly improve pipeline quality, accelerate sales velocity, increase conversion rates, and grow revenue predictably. Think of us as your automated security and compliance expert.

compliance 208

compliance Forecasting Finance AI 208

SmartKarrot

OCTOBER 13, 2023

In the world of customer success, achieving compliance is a critical goal for businesses across industries. Compliance ensures that organizations adhere to legal regulations and industry standards, protecting both themselves and their customers. That’s where digital playbooks come into play.

compliance 10

compliance Customer Success Technical Review Systems Review 10

SaaStr

MAY 4, 2022

The internet economy is expected to double from 2019 to 2023—and that’s after the cost of software tools to run your business has collapsed, from $4M in 2011 to a paltry $4000 today. Software companies have realized how much of the market can be tapped by servicing horizontal use cases with vertical functionality. Key takeaways.

Payment Features 189

Payment Features Payment Services Payment Solutions Outsourcing Services 189

Blulogix

MARCH 19, 2024

Unlike physical inventory, digital inventory—comprising software licenses, cloud services, digital content, and more—presents unique challenges in tracking, billing, and ensuring compliance. Dynamic Billing: Adapting billing to reflect the fluid nature of digital services, which can change based on usage, time, or customer agreements.

B2B 52

B2B Subscription Payment Features Management 52

Valuize Consulting

JULY 15, 2021

Connecting Customer Success Strategy With Technology. Product Owners are at the center of software development in leading agile software companies. Jason is a Certified Product Manager who helps market-leading enterprise software companies maximize the impact, scale and efficiency of their CS technology investments.

Technology 52

Technology Customer Success Interviewing Scale 52

SaaStr

JULY 18, 2023

Hypergrowth in today’s highly competitive and budget-constrained SaaS world may be less frequent now, but Vanta, the software tool empowering security companies to achieve compliance and manage risk, has defied the odds.

Strategy 207

Strategy Scale Sales Hiring Startup 207

SaaStr

NOVEMBER 25, 2022

The main driver behind this success is that from day one, Atlassian took a product-led self-service approach to enterprise software. Businesses must make it easy and painless for customers to go from having a problem to getting into the product and solving it with as few barriers as possible.

Scale 214

Scale Scaling Marketplace as a Service Entrepreneurship 214

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. SOC 2 compliance: A Beginner’s Guide.

Scale 211

Scale compliance Software Review Technical Review 211

User Pilot

FEBRUARY 29, 2024

Hotjar is a product analytics software best known for its heatmaps and session recording tools. Totango is a customer analytics software focused primarily on customer success and churn reduction. InMoment is an AI-driven customer experience platform best suited for analyzing feedback. Enterprise.

Artificial Intelligence 101

Artificial Intelligence Social Media Software Review AI Search 101

FastSpring

JANUARY 19, 2023

With PayPal, You’re Not Automatically Sales Tax and VAT Compliant The biggest issue was tax compliance. PayPal Doesn’t Offer Great European Invoicing Options The other compliance challenge NitroPack faced as a B2B company was sending EU-required VAT invoices. Using PayPal, software companies can send U.S.-style

Merchant Services 117

Merchant Services Payment Services Payments Payment Features 117

SaaStr

DECEMBER 1, 2021

Anne and Amanda will be leading a step-by-step guide on How to Increase Revenue and Grow Your Customer Base by 10x Through the Power of Self-Serve and Direct Sales. GitLab’s single application helps organizations deliver software faster and more efficiently while strengthening their security and compliance. the DevOps platform.

Scale 196

Scale Scaling SMB compliance 196

SmartKarrot

MAY 30, 2023

Role: Customer Success Executive Location: London, England, United Kingdom (On-site) Organization: Space32 As a Customer Success Executive, you’ll be a crucial member of our commercial team, whose primary goals are to qualify leads and convert inquiries from businesses searching for full- or part-time office space.

Customer Success 19

Customer Success Systems Review Software Review compliance 19

SmartKarrot

MAY 19, 2023

Role: Customer Success Manager Location: United States (Remote) Organization: iDeals As a Customer Success Manager, you’ll be analysing market trends, analysing potential customers, and figuring out what they expect from the product. Assisting customers via phone or email when they have a query or problem.

Customer Success 19

Customer Success Sales Hiring Data Analysis compliance 19

SmartKarrot

JUNE 12, 2023

Role: Customer Success Specialist Location: United States (Remote) Organization: SwiftComply As a Customer Success Specialist, you’ll respond to incoming emails, phone calls, and video requests from more than 400 government agencies and their service suppliers in a courteous, timely, and individualised manner.

Customer Success 19

Customer Success Technical Advisors Consulting Scale 19

SaaStr

AUGUST 7, 2021

Brittany Skoda, Global Head of Software Banking @ Morgan Stanley. Billi Jo Wright, Chief Risk & Compliance Officer @ Payrix. Christa Diaz, Senior Director, Customer Success @ Hired. Kurt Muehmel, Chief Customer Officer @ Dataiku. Laura Thompson, Partner @ Sapphire Ventures. Karen Peacock, CEO @ Intercom.

VP of Engineering 263

VP of Engineering Technical Cofounder CTO Coach CTO Hire 263

SaaStr

JANUARY 12, 2022

We all underresource customer success vs. sales. Lost a bank customer we had served well for 5 years and up to.5M 5M in ARR b/c we were too small a co and compliance dept blocked renewal (shoulda raised price I guess…) ” — Jared Hansen, CEO Thrilling Foods. More on that here. But it’s stressful.

CTO Hire 268

CTO Hire Sales Hiring New CTO CTO 268

SaaStr

NOVEMBER 1, 2022

Software demand is softening. At the end of the day, the software buyer is a person and people care about brands. Example 1: your retail customers may not want to be hosted on a certain cloud vendor. Example 2: Compliance and security norms change when you go to other geos. The Macro View Right Now.

Scale 207

Scale Sales Hiring Cybersecurity Underperforming Technical Team 207

SaaStr

NOVEMBER 24, 2020

Gainsig ht works to help businesses build deep and lasting relationships with their customers through their very own Customer Success platform. This platform allows customer-centric businesses to deliver exceptional ex periences everyday.

Scale 234

Scale Scaling Outsourced Development compliance 234

SmartKarrot

FEBRUARY 21, 2023

To provide high levels of customer satisfaction, recruit and train the best customer success managers. Apply here: [link] Role: Director of Customer Success Location: San Diego, CA, United States (On-site) Organization: TOOTRiS As a Director of Customer Success you’ll Create and put into action customer success strategy.

Customer Success 19

Customer Success Merchant Services Sales Recruiting Sales Hiring 19

SmartKarrot

DECEMBER 8, 2022

Role: Customer Success Manager Location: Remote, United States Organization: thinkLaw As a Customer Success Manager, you will perform onboarding training with the partners, ensuring strong adoption and ongoing engagement throughout the partner’s lifetime. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Technical Review B2C Travel 19

Upscope

JANUARY 23, 2021

You can go slightly crazy figuring out how to onboard and train employees and customers on software because it requires swimming through lots of abbreviations like DAP, LMS, Internal KB, as well as help centre, customer knowledge base, and corporate Wiki. What training and onboarding problems does software create?

Software Review 52

Software Review Onboarding Software Systems Review 52

SmartKarrot

FEBRUARY 9, 2023

Role: Head of Customer Success Location: San Francisco, CA, United States Organization: Ikigai As the Head of Customer Success, you’ll manage the onboarding of new clients and ensure a smooth transition from sales. Ensure that our communications and updates are received by all users at each customer.

Customer Success 19

Customer Success Sales Recruiting Technical Review Outsourced Development 19

Tom Tunguz

DECEMBER 18, 2018

This will occur in all major SaaS categories, products serving VPs of Marketing, Sales, Engineering, and Customer Support. Data engineering is the new Customer Success. A decade ago Customer Success wasn’t on anyone’s lips. There were no VPs of CS in most software businesses. 2018 Predictions.

Blockchain 193

Blockchain Technical Review Machine Learning Artificial Intelligence 193

SaaStr

JANUARY 6, 2023

In this session, Attentive Co-founder & CEO Brian Long walks through some of the lessons learned at Attentive on their path to over 5,000 customers in 5 years. He’ll dig into real-world examples for reducing friction in sales, product, and customer success. That’s something that is going to make them unpopular.

Enterprise 130

Enterprise Sales Funnel Innovation Branding 130

SmartKarrot

APRIL 28, 2022

Role: Director of Customer Success Location: Issaquah, WA, US (On-site) Organization: MangoApps As a Director of Customer Success, you will develop a deep understanding of MangoApps concepts, features & use-cases. Become the primary point of contact for executives and decision-makers of customer accounts.

Customer Success 19

Customer Success Technical Review Outsourced Development Software Review 19

User Pilot

MARCH 21, 2023

It offers advanced security and compliance features and priority support. I’ve looked at other adoption software and I’m glad we went with Userpilot. It has just the right amount of features for our B2G software to help our users and it’s really easy to use. And the best part, it’s affordable.

Pricing 96

Pricing Software Review compliance Retention 96

User Pilot

APRIL 3, 2024

A dashboard reporting tool is software that displays key information about your business or activities in one easy-to-view place. What qualities to look for in dashboard software? When selecting dashboard software options, you should focus on key features that will help you find a tool that meets and exceeds your expectations.

Scale 97

Scale SaaS Mobile Data Analysis 97

ProfitWell

FEBRUARY 26, 2020

What is retention software? Retention software is software that focuses on optimizing user retention and reducing churn. It helps businesses keep their customers, maintain revenue growth, and understand why and when customers are leaving. Ensuring your customer’s needs are met is not an extra, it’s a necessity.

Payment Solutions 52

Payment Solutions Retention Payments Software Review 52

User Pilot

JULY 6, 2023

TL;DR SurveyMonkey is a feedback software that can build multiple types of surveys including employee engagement, Net Promoter Score , customer satisfaction surveys , product testing, and event feedback. Get a Userpilot Demo and see how you can effectively measure customer loyalty and satisfaction. Hubspot feedback software.

Payment Solutions 97

Payment Solutions Payment Methods Software Review Payments 97

Audacix

SEPTEMBER 14, 2022

Remember, ISO 27001 accreditation along with GDPR compliance and other such certifications, is considered an international standard for proving that your business objectives align with the security requirements of interested parties, eg. your enterprise customers. How can ISO 27001 compliance automation speed up certification?

Cybersecurity 95

Cybersecurity Underperforming Technical Team SaaS Systems Review 95

CloudGeometry

MARCH 22, 2022

Part 3: Measurement One of the great breakthroughs of SaaS as a business strategy is in how it puts users and subscribers front and center of software development and keeps them there. The success of a SaaS platform depends on creating a positive feedback loop between business metrics and operational metrics.

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

User Pilot

MARCH 29, 2024

Google Analytics is the best website analytics software. Hotjar is the best user session analytics software. Crazy Egg is the best heatmap analytics software. Salesforce is the best user behavior analytics software for sales teams. InMoment is the best AI-based user feedback analytics software. Enterprise.

Social Media 99

Social Media AI Retention Pricing 99

User Pilot

APRIL 7, 2024

Google Analytics is the best website visitor-tracking software. Amplitude is the best event-tracking software. ChartMogul is the best subscription and revenue-tracking software. AppDynamics is the best infrastructure tracking software. Userpilot is the best user journey-tracking tool for web analytics. Enterprise.

Scale 99

Scale Social Media AI Search SaaS 99