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AI & CS: Innovate or stagnate

Totango

CS professionals have a choice: Embrace AI and harness its potential to drive innovation and growth, or remain hesitant and risk falling behind in a rapidly evolving landscape. Connect engagement to communications Record your calls! Nearly 30% are not using AI at all, but they’re excited about new ideas for usage.

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How to Bring Agile Innovation to Customer Success

Totango

When you bring agile innovation to customer success , you empower your CS strategy with the latest technology. Then we’ll lay out seven steps to bring agile innovation to customer success. Why Bring Agile Innovation to Customer Success? 7 Steps to Bring Agile Innovation to Customer Success. Define how to measure success.

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Why a Rapidly Changing World Requires Boards to Innovate and Bring Corporate Governance into the Digital Age

OpenView Labs

You’d be forgiven for thinking this description is perhaps a scene from Mad Men or governance practices of a bygone era. What does this mean for the companies they govern? Ask yourself: When was the last time your board innovated around its processes and procedures? Netflix’s Boardroom Innovation. Isn’t it time you did?

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Code for America’s Amanda Renteria on defining the citizen experience

Intercom, Inc.

Government services shouldn’t be renowned for their endless queues, confusing forms, and excessive bureaucracy. And finally, last year, she joined Code For America as their CEO to do exactly what she does best – to make government work for all. It’s not uncommon for governments to try something new and end up dropping it.

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My Favorite Books of 2021

Tom Tunguz

As taxpayers, we are customers of the government. At some point, most governments fail to produce enough value to justify the federal vigorish. The Code Breaker relates the history behind CRISPR, a technology that enables biochemists to alter DNA via RNA, and the woman behind the innovation Jennifer Doudna.

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Why India Leads in Digital Payments

Andreessen Horowitz

Because Indian citizens’ digital IDs are linked to their bank accounts, for example, the government was able to electronically transfer relief funds to around 200 million beneficiaries over the course of the pandemic. By 2019, the government had issued a unique ID to nearly every adult resident in India; today, the system is used by 1.3

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14 Data Analytics Trends for 2024: What You Can’t Ignore

User Pilot

Natural language processing : NLP revolutionizes customer sentiment analysis and communication by processing human language, improving internal and external interactions and content discoverability. Data literacy : Stresses the need for upskilling employees in data processing and interpretation to drive innovation and better decision-making.

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