Clouded Judgement

NOVEMBER 18, 2024

We land with our Core product, which offers a base-level functionality across all key workflows, including call tracking, scheduling, dispatching, end-customer communications, marketing automation, estimating, job costing, sales, inventory and payroll integration.

Benchmarks 302

Benchmarks Payments Payment Services SaaS Payments 302

User Pilot

NOVEMBER 7, 2024

Top customer success management platforms for mid-market and enterprise companies. Zapscale – from $500/month to $2000/month and customizable enterprise packages. Userpilot – from $250/month to $800/month and customizable enterprise packages. Automated client communications and workflows. G2 rating : 4.8

Customer Success 105

Customer Success Enterprise Software Review Startup 105

SaaStr

OCTOBER 26, 2022

AI-powered communication is helping people improve the quality and impact of their communication. For Grammarly, communication is a large market because it’s relevant to everyone. This fact made it clear to Grammarly that their technology will help enterprises save money lost to ineffective communication.

Enterprise 246

Enterprise Scale Sales Communication 246

SaaStr

JULY 6, 2022

Founding a SaaS company is already a significant challenge for any entrepreneur, but targeting the enterprise space can be an entirely different beast. Front is a communication hub that helps teams work better with customers. The app connects all communication channels (social media, email, live chat, etc.)

Enterprise 261

Enterprise Sales Hiring Social Media Communication 261

Intercom, Inc.

JULY 27, 2022

The scale of enterprise businesses makes them inherently complex – they rely on a suite of tools tailored for specific workflows. This is the fourth post in a content series exploring Intercom’s investment in supporting enterprises. This is the fourth in a content series diving into Intercom’s investments in supporting enterprises.

Enterprise 205

Enterprise Headcount Engineering Cloud 205

SaaStr

DECEMBER 20, 2024

“Some teams consistently sold more enterprise SKUs, others had high volume but low ACV. . “At HubSpot, I had over 100 frontline sales managers reporting to me. What’s great about high-volume sales at that scale is the pattern recognition,” Michelle shared. “That’s expensive, but optimal.

Sales Hiring 260

Sales Hiring Scale Underperforming Technical Team Sales 260

SaaStr

JANUARY 28, 2025

Cutting Through the Noise: Three Gen AI Pioneers Reshaping Enterprise Technology In a pivotal moment for generative AI, Vanessa Larco, partner at NEA, brought together three visionary CEOs convened at SaaStr Annual to share insights that are redefining the technological landscape.

AI Search 243

AI Search AI Artificial Intelligence Technical Review 243

SaaStr

MAY 13, 2025

This is a classic enterprise SaaS challengebalancing the need to close big deals with the risk of overextending your team on custom work. Charge for It, Generally : If custom features or integrations are a pre-requisite for enterprise deals, customers are often OK paying. When Do We Say Yes? So try to monetize them.

Outsourcing Services 170

Outsourcing Services Outsourced Development Enterprise Pricing 170

SaaStr

JUNE 27, 2019

Erica has led New Relic through massive growth, scaling the company’s enterprise business 10x since she joined the business pre-IPO. Erica will share the five critical steps (and some lessons learned along the way) for scaling in the enterprise. A little bit more about our journey to the enterprise. And so let’s dive in.

Scale 229

Scale Enterprise Scaling Sales Hiring 229

SaaStr

DECEMBER 20, 2021

Tamar Yehoshua, CPO at Slack, Anu Bharadwaj, COO at Atlassian, and Varun Parmar, CPO at Miro joined SaaStr to talk about how these changes have impacted their companies and enterprise software as a whole. Most enterprises expect this now. The future of enterprise software—and the future of work—is flexibility. Key takeaways.

Enterprise 245

Enterprise Software Entertainment Company Culture 245

SaaStr

NOVEMBER 20, 2024

Elizabeth explained: “We continued doggedly poking at this problem of where else can Copilot help developers be more creative and more satisfied, and so we integrated Copilot then across the command line, across our pull request features, across issues and documentation, and that became the basis for CoPilot Enterprise.”

Scale 261

Scale AI Scaling Marketing 261

SaaStr

MAY 21, 2025

Enterprise Deal Velocity is Accelerating The company closed: 139 deals of at least $1 million 51 deals of at least $5 million 31 deals of at least $10 million With US commercial TCV growing 183% year-over-year, enterprise customers are making larger and larger commitments to the Palantir platform.

Artificial Intelligence 143

Artificial Intelligence Government Benchmarks AI 143

SaaStr

MAY 4, 2021

Going more enterprise has fueled growth. Five9’s revenues were 60% enterprise at IPO in 2014, but now are 83% enterprise. Five9’s NRR was a so-so 112% until recently — not that impressive for a mission-critical enterprise app. It takes a village in the enterprise, folks. You can be that decacorn.

Systems Review 345

Systems Review Technical Review Software Review Cloud 345

SaaStr

AUGUST 2, 2024

Canva Head of Sales and Success for EMEA, Jorge Bestard, and Head of Strategic Sales for EMEA, Daniela Nyarko, share Canva’s journey from PLG to Enterprise, strategies to navigate the PLG trap, and why it’s so attractive. You want to double down on your growth, so the next logical step is to build an Enterprise team, right?

Scale 283

Scale Sales Hiring Sales B2C 283

The Daily Egg

JULY 14, 2020

Effective communication can make or break the success of your organization. This holds true for large enterprises to small businesses, startups, and everything in between.

Enterprise 354

Enterprise Startup Communication Business 354

SaaStr

MARCH 19, 2020

I’ve done three different customer calls in three different contexts recently and heard variants of the same thing: If you haven’t built a true enterprise app yet, you likely won’t intuitively get why a dashboard matters. But a true enterprise dashboard is something different, and magical. A dashboard. A really good one.

SMB 363

SMB Enterprise Innovation Communication 363

SaaStr

MARCH 28, 2025

In the enterprise, most of ServiceNow’s revenue does. Define the Types of Partnerships You Need Enterprise partner programs typically fall into three categories: Product Partners : These are integrations that make your product better. Be API-First and Interoperable Enterprise customers expect seamless integrations.

Scale 136

Scale Sales Hiring SMB Enterprise 136

SaaStr

NOVEMBER 12, 2020

Kelly Del Curto, Senior Director of Sales @ Lever, joined with Tammy Aguillar, Area VP, Commercial Sales @ DocuSign, Kate Earle Jensen, Head of Platform Sales @ Stripe, and Lauren Schwartz, VP of Enterprise Sales @ Fivetran share the following suggestions about how to move your sales organization into larger markets. # 3 – Sustain.

Scale 293

Scale SMB Sales Hiring Enterprise readiness 293

User Pilot

JULY 7, 2024

Wondering which customer communication management software is ideal for enhancing customer interactions in your SaaS product? In this article, we examine what customer communications management software is and what to look out for when selecting one. Respond.io – best customer communications software for B2C companies.

Communication 105

Communication Software Review Software Management 105

SaaStr

DECEMBER 2, 2021

25 SaaStr 214: New Relic CRO Erica Schultz on What It Takes To Successfully Scale Into Enterprise & How The Very Best Reps Build Relationships With Their Leads. #24 We’ll be back tomorrow with the Top 12. #25

Scale 309

Scale Benchmarks Enterprise Leadership 309

SaaStr

JANUARY 12, 2022

“For large enterprise customers, your stakeholder map is almost always too small” — Alex Farmer, VP CS, Cognite Data. Another top mistake SMB folks make trying to sell enterprise. You lose enterprise deals when someone that knows the playbook outsells you by getting to all the stakeholders. A good one.

CTO Hire 325

CTO Hire Sales Hiring New CTO CTO 325

SaaStr

MAY 7, 2025

Today, that growth has slowed to 12% year-over-year, with Communications revenue growing 13% and Segment revenue nearly flat at 1%. Today, DBNER is up to 107%, with Communications at 108% and Segment dropping to 94%. These wins show the potential of Twilios enterprise sales motion. growth at $2B ARR. Twilio’s all-in on AI.

Headcount 163

Headcount AI Scale compliance 163

Totango

SEPTEMBER 22, 2023

We believe these collaborations are cornerstones for enterprises to deliver seamless experiences for their customers and to create the interconnectedness with cross-functional partners and systems needed to drive long-term revenue growth. And, that growth comes from consistently and quickly delivering customer value.

Enterprise 120

Enterprise Revenue Scale Innovation 120

SaaStr

MAY 11, 2025

Some of the notable VC firms on the list include Accel, A16Z, Base10 Partners, Emergence Capital, ICONIQ Growth, Innovation Endeavors, Mayfield, Redpoint Ventures, and Softbank, among many others.

Venture Capital 163

Venture Capital Technical Review Innovation AI 163

Tom Tunguz

MARCH 24, 2020

As colleagues communicate more ideas online, companies will have to secure these thoughts to protect their intellectual property. I wonder if we will get to a point where we are routinely selling and deploying costly and complicated enterprise software entirely remotely. In tandem, security software spend is sure to grow.

Software Review 361

Software Review Technical Review Entertainment Outsourced Development 361

SaaStr

JANUARY 20, 2023

And to do that, you do have to be “monitoring communications” on the ship, one way or another. And really, it’s a bit like enterprise sales. If it’s truly important. Half the job of a CEO is seeing both opportunities and issues that others don’t. The best CEOs are hyper-aware of those magic moments.

Social Media 344

Social Media Enterprise Communication Sales 344

SaaStr

OCTOBER 1, 2024

The CMO role at Datadog covers the usual aspects of marketing, including product marketing, corporate communications, events, partnership marketing, and solutions marketing. It sounds obvious that the low end of the mid-market operates like a small business account, while the high end looks like the Enterprise.

Enterprise 288

Enterprise Communication Sales Marketing 288

User Pilot

FEBRUARY 22, 2024

Customer communication skills are a cornerstone of any business. TL;DR Customer communication encompasses all interactions between a business and its customers, while customer communication strategy is what you’ll use to improve these interactions amongst new and existing customers. Nurturing relationships.

Communication 105

Communication Outsourcing Services Strategy Payment Solutions 105

Totango

JULY 31, 2024

In] the enterprise sale, you start by signing on the dotted line, so different expectations and skills are needed.” – Karen Budell , Chief Marketing Officer, Totango + Catalyst Shifting from a product-led growth (PLG) model to an enterprise sales motion is a significant move for any SaaS company.

Enterprise 101

Enterprise Sales Leadership Acquisition 101

Clouded Judgement

MARCH 21, 2025

They built out their core CRM capabilities, but expanded into analytics when they acquired Tableau, expanded into integration when they acquired Mulesoft, and expanded into communication when they acquired Slack. Multiples shown below are calculated by taking the Enterprise Value (market cap + debt - cash) / NTM revenue.

Cloud 189

Cloud Payment Features Subscription Pricing 189

SaaStr

FEBRUARY 28, 2024

Braze is a top leader in enterprise mobile marketing and communications. The big enterprise customers are fueling growth at Cloudflare, at Blackline, at Smartsheet, and more. That’s the enterprise. #4. That’s strong new logo growth for an enterprise product at $500m in ARR. Let’s dig in.

Sales Hiring 261

Sales Hiring Scale Cloud Enterprise 261

SaaStr

DECEMBER 20, 2023

So in Enterprise, they have around 2,000 companies spending $100k or more per year and dozens of companies spending over a million per year. So in Enterprise, they have around 2,000 companies spending $100k or more per year and dozens of companies spending over a million per year. Is it Cheaper or Better to go PLG? .”

New CTO 311

New CTO Scale Sales Hiring CTO Hire 311

SaaStr

JULY 11, 2024

Can Early-Stage Startups Run PLG and Enterprise GTM Motions at the Same Time? Canva and Asana began as self-serve, and Canva just held an Enterprise event. If the pie chart is heavily Enterprise, but your VCs are telling you to go down market for faster deals, should you? PLG is just freemium with analytics,” Jason says.

Sales Hiring 281

Sales Hiring Scale Marketing Interviewing 281

SaaStr

SEPTEMBER 18, 2023

Big Enterprises are taking a risk on you. The reality is… In Enterprise, they formally or informally have a second set of criteria for emerging vendors. Because you can never solve every security hole in Enterprise, it’s an amazing space because it’s never solvable. If you exaggerate too much, you’ll get caught.

Sales Hiring 291

Sales Hiring SaaS Banking Enterprise 291

SaaStr

JUNE 14, 2023

In this blog post, we will delve into the fascinating journey of UiPath, a pioneer in robotic process automation (RPA) software that has revolutionized how enterprises automate repetitive tasks. “When you have the courage to be bold, people will take you seriously.” That evolution was the result of listening to customers’ needs.

Scale 246

Scale Artificial Intelligence Technical Review Software Review 246

SaaStr

MAY 16, 2023

Managing Partner at Zelkova Ventures, Jay Levy, believes starting a business now presents a unique opportunity: “It is a great time to launch a company…talent is more accessible, competition is reduced, and frankly, you’re forced to focus on economics and building a sustainable enterprise.” Fortunately, there are ways to correct this.

Communication 270

Communication Startup Investment Strategy 270

SaaStr

DECEMBER 4, 2021

If you create too many team silos, your RevTech may be disjointed as teams aren’t communicating as seamlessly. In addition, sales must leverage a variety of communication and outreach tactics, including phone, email, SMS, social media, etc. Communicate clearly with them and provide the right tools to help. Key Takeaways.

Scale 284

Scale Sales Hiring Social Media Technology 284