FastSpring

JANUARY 27, 2022

Note: FastSpring offers advanced subscription management services that support free trials, monthly and annual paid plans, proration, discount management, and more. How Castos upsells subscription tiers. His podcast hosting company uses data analytics that looks at which users are most likely to grow out of their current subscriptions.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

User Pilot

OCTOBER 19, 2024

Unlike traditional businesses, most SaaS businesses operate the subscription pricing model. For instance, satisfied customers are more likely to renew their subscriptions month after month with a subscription-based streaming service. What does customer satisfaction look like for SaaS businesses?

Business 111

Business Underperforming Technical Team Customer Lifetime Value Systems Review 111

ChurnZero

SEPTEMBER 8, 2022

Customer education was designed with CSMs in mind to automate their repetitive processes and create a way for customers to self-serve their basic needs so that CSMs can do their jobs better. In fact, customer education helps scale Customer Success , as the company scales business. . How CSMs play a role in customer education.

Education 98

Education Customer Success Underperforming Technical Team Scale 98

FastSpring

OCTOBER 13, 2020

Create a communication calendar that includes the schedule for each email blast, the customer profile being targeted, the purpose of the email (upsell or cross-sell), and the subject of the email. Your communication calendar will keep you accountable and ensure you’re regularly reaching out to your customers.

Retention 148

Retention Payment Features Payment Methods Payment Services 148

Subscription Flow

DECEMBER 12, 2024

Customer segmentation is not limited for communication purposes only. Since the SaaS businesses mostly run on subscription-based models, RGM becomes an even more essential framework for them to follow. Subscriptions are a great way for businesses to generate stable revenue streams.

Payments 52

Payments Payment Services SaaS Payments Revenue 52

Stax

MARCH 21, 2024

The SaaS model isn’t just for the tech industry—cloud services are widespread in industries such as healthcare, retail, eCommerce, and education. SaaS services are also used in customer relationship management (CRM), human resources management, analytics, and communication. tokenization, encryption).

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Methods 88

User Pilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. TL;DR In-app communication shouldn’t be used interchangeably with push notifications since the two have very different use cases. What is in-app communication?

Communication 98

Communication Onboarding User Experience Retention 98

User Pilot

NOVEMBER 14, 2024

For instance, creating invoices is vital for a small business proprietor but not so much for an accountant. Educate them about common expansion triggers, like growing team size. Offer training on how to communicate expansion opportunities in a natural and customer-centric way that doesn’t feel salesy or pushy.

Strategy 105

Strategy Payment Solutions Payments Customer Lifetime Value 105

Tom Tunguz

APRIL 28, 2016

ServiceNow’s effort to communicate to investors how the management team measures and guides the business in straightforward terms, rather than industry jargon, is an important step in educating the market on the differences between subscription software companies and traditional licensed software businesses.

Education 173

Education Subscription Payment Features Churn 173

Buffer Resources

AUGUST 16, 2023

We’ve shared a number of parts of Buffer’s business transparently over the years — and one piece we’ve always wanted to expand on is where your money goes when you pay for a Buffer subscription. and Pendo for customer communication and engagement.

Payment Services 98

Payment Services Merchant Services Payment Features Payments 98

Incredo

JANUARY 14, 2020

Their future customers don’t need much education about using the software. Your content needs to be informative and educational. 2) Why you need an auto dialer software? Consideration stage content may include promotional blog posts, case studies, FAQ, educational posts where you slightly talk about your software.

Sales Funnel 239

Sales Funnel SaaS Sales Social Media 239

Stax

JULY 9, 2024

Going digital reduces paperwork and manual processing for businesses by automating payment reconciliation, invoicing, and record-keeping processes. Businesses can also streamline accounting tasks by integrating digital payment systems with their financial software, which improves accuracy and efficiency in financial reporting.

Payment Methods 163

Payment Methods Payment Services Merchant Services Payment Solutions 163

Intercom, Inc.

AUGUST 4, 2021

Our Support Specialists are responsible for onboarding, educating, and supporting our customers on a global level. But for both positions, we’re looking to learn more about your communication style and technical skills. Your ability to communicate with customers at a technical level. The take-home test. Be resourceful .

Customer Support 239

Customer Support Interviewing Engineering Communication 239

Intercom, Inc.

SEPTEMBER 8, 2021

We’re constantly releasing product improvements, and sometimes these changes can impact things, so we want to ensure that we’re always proactive with communications so that customers know what to expect and when new functionality has become available to them.”. Increasing support efficiency. Stepping in at the right time.

Scale 237

Scale Headcount Mobile Communication 237

Stax

JUNE 24, 2025

That said, if you communicate openly with your customers and explain the reasoning behind your surcharging program, you may find that many are understanding and appreciative of the transparency. Note: this can be mitigated with proper communication.) However, it’s essential to consider potential drawbacks as well.

Payment Services 88

Payment Services Merchant Services Payment Methods Stax 88

Intercom, Inc.

MARCH 16, 2021

You can also onboard and educate new customers so they’re set up for success with your product from day one and have all of the information they need to get started and overcome common hurdles, such as configuring your app or installing it on mobile. Educate customers on new features. Product engagement metrics.

Payment Methods 201

Payment Methods Payments Scale SaaS Payments 201

Stax

MARCH 18, 2025

However, a SaaS company providing global HR and payroll solutions may have a few hundred customers paying a monthly or annual feein other words, making recurring payments over a longer period of time. Churn is the percentage of customers that end their subscriptions within a certain amount of time. Churn rate.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Baremetrics

MAY 4, 2020

The customers who actively cancel their subscription. The customers whose subscriptions end because their credit card payments failed and they never made up for the payment. The customers whose subscriptions end because their credit card payments failed and they never made up for the payment.

Payment Methods 124

Payment Methods Payment Services SaaS Payments Payment Solutions 124

Chaotic Flow

OCTOBER 8, 2013

Many SaaS products have untapped opportunities to get found in search with public-facing trial content, product content, educational content, community content, and so forth. Unlike other products, a SaaS product creates a real-time, always-on communication channel between the customer and the company.

SaaS Payments 200

SaaS Payments Payment Methods Payments Scale 200

SaaStock

FEBRUARY 14, 2019

Afterward, he delved into education management by creating his own business, Mestreduca, a platform targeted at educational institutions. In 2016, André joined Superlógica Tecnologias, a management system designed to service small businesses with a recurring revenue model. Talk: SaaS.City Bootcamp: Sales Leadership.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

Incredo

NOVEMBER 28, 2019

Benefits ad, testimonials ad, offer ad This formula can work best if 1) You are already a reputable brand and want to reach new users, 2) You retarget your free trial sign-ups or leads who haven’t completed the subscription process yet. Your first round may tell about your software’s main value, supporting integrations and your USP.

Social Media 200

Social Media SaaS Advertising B2B 200

Intercom, Inc.

NOVEMBER 7, 2019

If people aren’t looking for your solution, you have to educate them about the problem your product solves. If people aren’t looking for your solution, you have to educate them about the problem your product solves. Instead, focus on fostering a culture of communication and feedback loops between the team.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

BetterCloud

MAY 9, 2025

SaaS sprawl concerns increased by 55% State of SaaS 2025 This isnt just about managing a few extra subscriptions; its a systemic issue impacting security, compliance, and budget efficiency. Uncontrolled spending: The lack of centralized oversight leads to redundant subscriptions and unnecessary expenses.

Government 52

Government SaaS compliance AI 52

User Pilot

MAY 30, 2025

Chargezoom , a B2B invoicing platform, struggled to keep up with its ever-increasing customer base. Email-only communication. So if they don’t wanna be walked through (for example) the subscription feature, they don’t have to be. Messages about new features or value-adding upgrades would get lost in inboxes.

Churn 66

Churn Scale Payment Features Sales Hiring 66

Neil Patel

DECEMBER 21, 2020

It’s used by organizations in manufacturing, healthcare, property management, education, and more. Apps also reduce the need for phone communication from a dispatch center. This will be the best way to communicate with your field service workers and facilitate a two-way sharing of information.

Software Review 138

Software Review Software Mobile Scale 138

ProfitWell

JULY 22, 2020

However, with safe and secure payment methods such as Stripe and Paypal, it is now just as convenient for manufacturers. Use a subscription-based model. One of the best ways of achieving this is by using a subscription-based model. Developing communication calendars for reaching out to customers.

Payment Methods 93

Payment Methods Outsourcing Services Branding Payment Features 93

Neil Patel

JUNE 23, 2021

However, if you communicate your offer accurately, you can expect a higher ROI. The ‘free invoicing software’ ad above leads to a landing page, only to show that the software has a 30-day free trial. Communicate Value While Keeping Your Target Audience in Mind. You get only 280 characters to communicate your message on Twitter.

Strategy 145

Strategy Social Media Advertising Engineering 145

User Pilot

APRIL 30, 2024

Slack helps to streamline internal communication with channels, direct messaging, and integration capabilities. Quickbooks and Xero are accounting SaaS products that help you send invoices, track expenses, and process payroll. HubSpot and Salesforce are both CRMs that offer customer analytics, survey tools, and extensive integrations.

SaaS Payments 104

SaaS Payments Payment Methods Payment Services Payment Solutions 104

BetterCloud

JUNE 16, 2025

Fast forward to today, and your organization is probably using more SaaS applications than you have fingers and toes – each with its own login, its own billing cycle, and its own potential security headache. You’re looking at increased costs from redundant subscriptions and hidden fees. The consequences are far-reaching.

Management 52

Management Software Review SaaS Technical Review 52

User Pilot

AUGUST 6, 2024

They renew subscriptions and spread positive word of mouth, increasing customer lifetime value , driving sales, and boosting profits. Constantly educate customers through product-led content , certification programs, knowledge bases, and webinars. Customer engagement idea 9: Use a live chatbot to improve customer communications 80%.

Engagement 105

Engagement Retention Social Media Customer Lifetime Value 105

Unbounce

NOVEMBER 5, 2020

Focus on brand and product education. The opportunity to educate shoppers on your category and the specific value proposition of your product. Educate your shoppers. Over 90% of shoppers trust reviews from family and friends, which is why so many of the top subscription box services use referral programs to grow their business.

Scale 144

Scale Marketing Merchant Services Social Media 144

User Pilot

APRIL 24, 2024

TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. Customer churn rate quantifies subscription cancellations, calculated as lost customers divided by the starting customer count. If you want to ensure customers renew each time, continue reading ahead.

SaaS Payments 104

SaaS Payments Retention Payment Services Payment Solutions 104

User Pilot

APRIL 30, 2024

Another way to deliver more customer value is by educating them, for example, through product-led webinars. Churn rate : the percentage of customers who cancel their subscriptions within a certain time frame. Communicate pricing changes. Community forums. Set prices based on value. Product documentation and how-to guides.

Strategy 105

Strategy SaaS Customer Lifetime Value Education 105

SaaStr

JULY 1, 2020

I’m looking at it and I’m like, “Who’s got the Wall Street Journal subscription? For us, it’s been, “Migrate things that you have on invoice over to card.” Then Jason, on your comment around SDRs needing to be more thoughtful and sophisticated in communication and strategy, definitely.

Merchant Services 253

Merchant Services Scale Sales Recruiting Sales 253

Buffer Resources

NOVEMBER 4, 2024

Weibo also allows businesses to set up official and verified accounts to communicate with their followers and to use paid advertising. Discord 150 million MAU Discord  is a communication platform primarily designed for gamers. It allows users to create servers, join communities, voice chat, and text chat with others in real time.

Social Media 124

Social Media Payments Branding Payment Methods 124

Unbounce

MARCH 23, 2020

Right now, you’re concerned about your health, your family, and your community. But if worries about your campaigns and software subscriptions are piling stress onto an already stressful situation, we want to take that pressure off. Landing pages are certainly not top-of-mind for you at this time.

Healthcare 139

Healthcare Travel Government Social Media 139

Blulogix

NOVEMBER 8, 2023

Accelerating Subscription Business Growth with Usage-Based Pricing By BluLogix Team The subscription business model has long been recognized as a steady path to recurring revenue and business growth. The Evolution of Pricing Traditionally, subscription businesses offered fixed-rate plans.

Subscription 52

Subscription Payment Features Pricing Business 52