SaaStr

OCTOBER 20, 2022

You need an efficient way to keep your customers successful, reduce churn, drive adoption, and increase net revenue retention. Get access to corporate-level benefits, seamless payroll, HR tools, and compliance support—all in one place.

Scale 200

Scale compliance Healthcare Education 200

User Pilot

OCTOBER 20, 2024

The customer churn rate is high. One major reason to use a gamified onboarding process is that it addresses low customer engagement , which correlates with low product adoption rates and high churn. User Retention Rate A good user retention rate indicates that your gamification strategy is effective in encouraging ongoing use.

Onboarding 102

Onboarding Engagement Software Review Retention 102

SaaStr

DECEMBER 3, 2024

Start With The Hard Problems Rather than building basic CRM, Veeva tackled complex regulatory and compliance challenges that kept pharma CIOs up at night. Instead of building generic enterprise software, he went all-in on life sciences. They earned trust by solving the thorny problems others avoided.

SaaS 261

SaaS Leadership Cloud Enterprise 261

Stax

JUNE 3, 2025

Prioritize customer success, not just customer acquisition While getting new users in the door is important, retention is what drives predictable revenue and strong unit economics. SaaS companies that invest in onboarding, customer education, and proactive support tend to see higher engagement and lower churn.

Payment Services 88

Payment Services DevOps as a Service SaaS Payments Payments 88

SaaStr

AUGUST 9, 2024

This was around 2017, and CS became simpler and focused on post-sales, retention, and reduced churn. During the IPO process, they had to look at things related to audit and compliance. They built new processes and brought in new tools to create better alignment into other functional areas. Braze went public in November 2021.

Scale 291

Scale Sales Hiring Scaling Startup 291

User Pilot

MAY 27, 2025

But for mobile, youd want to invest in a solution that truly gets the job done, aka one that improves user engagement and retention. In-app training and support: Deliver on-demand training for complex tasks with in-app tooltips , FAQs, and support, boosting confidence and reducing churn. reducing compliance risks and support tickets.

Technical Review 90

Technical Review Mobile Software Review Systems Review 90

Clouded Judgement

MARCH 22, 2024

At contract expiration these customers either renew (sign another contract with same annual value), expand (sign another contract with higher annual value), contract (sign another contract with lower annual value), or churn (stop being a customer and spend goes to zero). Namely, retention!! So how is ARR misused?

AI 193

AI Cloud Revenue Technical Advisors 193

SaaStr

JUNE 13, 2019

Our second topic, benchmarks around retention. Logo retention. Logo retention is, starting last year, how many customers did I have, and from that cohort this year, how many have I retained? So, in building your models for your business, you really should be striving for 90% plus logo retention rate. This surprised me.

Scale 252

Scale Sales Hiring SMB Payment Services 252

Subscription Flow

DECEMBER 12, 2024

These are the functions that need to be streamlined for optimum revenue growth: pricing, product launch, marketing, service innovation, customer retention etc. Companies optimize their operations in such a way which reduces customer churn. Customer retention is key to unlocking a stable MRR, and ARR.

Payments 52

Payments Payment Services SaaS Payments Revenue 52

User Pilot

MARCH 9, 2025

Ensure legal compliance: Obtain security certifications, like SOC2 Type II, and ensure industry-relevant compliance, such as with GDPR or HIPAA, all of which Userpilot’s security standards provide. Suppose the business goal is to reduce overall churn by 15% within the next quarter.

SaaS 81

SaaS Social Media Interviewing Scale 81

SaaStr

DECEMBER 7, 2020

So is churn. The biggest concern for service leaders is customer churn; and customer service is at the forefront to drive retention. Vanta – Automated security and compliance, starting with SOC 2. Freshworks – The Ultimate Customer-For-Life Software Suite. Customer expectations are rising.

Scaling 180

Scaling compliance Churn Innovation 180

User Pilot

NOVEMBER 25, 2023

Looking for a good retention analytics tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Retention 84

Retention Software Review Technical Review Scale 84

FastSpring

DECEMBER 9, 2022

Without a MoR, your company will have to keep track of and ensure compliance with all local taxes and regulations in any country or region where you have customers. If something goes wrong with taxes, local compliance, chargebacks, authorization rates, etc., Retention Management. Table of Contents. Specifically: Checkout.

Payment Services 147

Payment Services Merchant Services Payment Methods SaaS Payments 147

Subscription Flow

OCTOBER 16, 2024

Compliance with financial laws Calculating your tax, and then making sure that you are compliant with all the relevant tax laws is something that you have to do often. If you sign up with a billing software that cannot auto-generate reports for you, or ensure compliance, you would have to consider migration.

Payment Services 59

Payment Services Payment Solutions Payment Features SaaS Payments 59

Valuize Consulting

DECEMBER 17, 2024

Getting it wrong impacts your Net Revenue Retention (NRR) performance, customer experience, and operational efficiency. Traditionally, companies have set CSM ratios based on revenue tiers or account sizes, yet these methods are woefully simplistic when considering the complexity of driving customer adoption, retention and expansion in B2B.

Technical Review 52

Technical Review Systems Review Headcount Scale 52

Scytale

MAY 29, 2025

In fact, CCPA compliance can be the key to building trust, setting your business apart in a highly competitive US market, and strengthening your security posture. Join us as we explore how you can turn the CCPA from a compliance burden into a real competitive advantage for your company. What is CCPA? Lets start with the essentials.

compliance 52

compliance Scale Systems Review New CTO 52

Stax

MAY 20, 2024

Effective management of unearned revenue involves cash flow forecasting, using the right accounting software, and mitigating the risks associated with subscription churn. Managing unearned revenue can complicate these efforts, leading to customer dissatisfaction and churn. Learn More What is Unearned Revenue?

Payment Features 167

Payment Features Payments Payment Services SaaS Payments 167

How To Buy Saas

DECEMBER 20, 2024

These metrics include monthly recurring revenue (MRR), customer acquisition cost, churn rate, customer lifetime value, etc. Churn Rate The customer churn rate is the percentage of customers you lose in a given month or year. Global regulatory compliance and tax compliance can also help in reducing fraud risks and errors.

Payment Services 52

Payment Services SaaS Payments Payment Solutions Payment Features 52

FastSpring

JANUARY 27, 2022

Each of the companies Jon worked with lowered churn by creating a better notification process, including a reminder about their renewal six weeks prior to the billing cycle. In this piece, we offer seven case studies from SaaS companies — small tweaks they made to reduce churn and increase customer LTV. Small things matter,” Jon added.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

Valuize Consulting

NOVEMBER 19, 2024

This technology is elevating B2B relationships, enabling companies to build lasting, profitable partnerships with a focus on both retention and expansion. A misread or delayed response to a client’s evolving needs can result in missed opportunities, decreased satisfaction, low adoption, unrealized value, and churn.

B2B 52

B2B Machine Learning Artificial Intelligence Outsourced Development 52

ChurnZero

MARCH 24, 2025

Whether this discrepancy points to budget cuts or misaligned strategies, its critical for a CS team to have the right technology for managing customers and building revenue through retention and expansion. 1: You notice your CRM holding your team back. 3: Your CS teams processes feel inconsistent or repetitive.

Technology 52

Technology Customer Success Scale ChatGPT 52

How To Buy Saas

MAY 29, 2025

Subscription services analyze usage patterns to flag customers at risk of churning or to recommend feature upgrades. Internally, financial institutions automate compliance checks and reporting using AI to parse regulations and identify anomalies. forecasting customer churn), AI-driven user segmentation, and automated workflows.

Artificial Intelligence 59

Artificial Intelligence Payment Services Payments SaaS Payments 59

FastSpring

JANUARY 5, 2021

Global Compliance. Compliance. Specifically, you need to find a platform that manages compliance for: GDPR. Activations Cancelations Churn Rate Upgrades/Downgrades Upcoming rebills Lifetime Value. Simplicity. Usability. Functionality. Revenue Recovery. Reporting. Customization. Fraud Protection. Third-Party Integrations.

Payment Methods 125

Payment Methods Payment Solutions Payment Services Payments 125

User Pilot

JANUARY 11, 2024

A stellar FinTech onboarding process builds user trust , improves the customer experience , and reduces customer churn. Reducing customer churn : A quick and friction-free onboarding process keeps users motivated enough to proceed with your app. Ultimately, when used correctly, it boosts engagement and reduces churn.

Onboarding 105

Onboarding Payment Services Customer Success Payment Solutions 105

User Pilot

NOVEMBER 30, 2023

Mixpanel report types include Funnels, Flows, Retention, and Insights reports. In terms of intuitiveness and ease of use, Userpilot is a better alternative with its funnel, trend, retention, and path analysis. Mixpanel has multiple report types, such as its Funnels, Flows, Retention, and Insights report, respectively.

Scale 105

Scale Retention Trends Pricing 105

Totango

DECEMBER 10, 2019

When you make customer retention for B2B business models a priority, you’ll not only save money on acquisition costs; you’ll also unlock the growth potential of your existing customer base. Let’s explore why customer retention for B2B is so important and how you can make it happen. How to Increase Customer Retention for B2B Companies

Retention 65

Retention B2B Enterprise Payment Services 65

Valuize Consulting

APRIL 4, 2025

Time data highlights inefficiencies and bottlenecksempowering you to: Automate routine tasks Streamline processes Reallocate time toward strategic, value-driving work Predicting Customer Health and Preventing Churn: Fluctuations in time spent with a customer often signal changes in engagement.

Scaling 52

Scaling Data Healthcare Cost optimization & reporting 52

Blulogix

MARCH 27, 2025

Churn Prediction AI identifies customers at risk of canceling subscriptions, enabling businesses to take preventive action. Billing Optimization AI suggests adjustments to pricing strategies based on real-time data, ensuring profitability while maintaining customer retention. AI is not just improving billingits redefining it.

Payments 59

Payments AI Search Payment Services SaaS Payments 59

FastSpring

MARCH 3, 2023

Local Transaction and Indirect Tax Compliance Made Simple There are two main aspects of compliance when it comes to recurring transactions: Transaction compliance (i.e., Sales tax, VAT, and GST compliance (i.e., FastSpring also supports all necessary subscription models for compliance.

Payment Services 142

Payment Services Payment Features Merchant Services Payments 142

User Pilot

MAY 16, 2023

To evaluate your value metrics and how you use them in your pricing plan, you can track metrics like customer churn , user retention, MRR, or customer lifetime value. Tracking product usage of your power users, as well as inactive/churned customers, allows you to identify the most valuable features and their usage limits.

Metrics 98

Metrics Customer Lifetime Value SaaS Pricing 98

ProfitWell

FEBRUARY 26, 2020

Customer retention can hold more weight than acquisition. Retention shows that you are providing a valuable service that keeps your customers coming back. An easy way to visualize retention is through the leaky bucket metaphor. Trying to build a business with poor retention is like trying to fill a leaky bucket.

Payment Solutions 52

Payment Solutions Retention Payments Software Review 52

Frontegg

JUNE 1, 2021

Retention — Medium. Compliance – a. An HR management product might have events like: Employee Jane Doe has 5 tremendous annual reviews in a row Jane Doe is showing signs of churn. You only log insights which are interesting for your users from a business perspective Retention — High. Compliance – a.

Traceability 97

Traceability SaaS compliance Blockchain 97

User Pilot

DECEMBER 10, 2023

Looking for a good churn analytics tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? There are plenty of tools for churn analytics on review sites, but they don’t make the choice any easier. Get a Userpilot demo for churn analytics and drive your product growth code-free.

Churn 52

Churn Software Review Technical Review Scale 52

User Pilot

AUGUST 23, 2024

A step-by-step digital onboarding process in banking : Select customer onboarding software with engagement features, analytics, automation, integrations , and compliance certifications. This directly impacts customer satisfaction, loyalty, retention , and, consequently, customer lifetime value. This reduces the risk of customer churn.

Banking 105

Banking Onboarding compliance Scale 105

Subscription Flow

OCTOBER 2, 2024

These businesses invest a lot in sales, customer retention strategies and advanced billing software to grow their bottom line. An effective revenue retention strategy begins by identifying the reasons behind revenue leakage. Payment Declines Payment failures lead to inevitable customer churn. Why Does Revenue Leakage Happen?

Payments 105

Payments Payment Features Payment Services Payment Solutions 105

Stax

MARCH 18, 2025

This is what SaaS applications call “user churn,” and it can affect their monthly recurring revenue (MRR) , as well as their annual recurring revenue (ARR). Churn rate. Churn is the percentage of customers that end their subscriptions within a certain amount of time. Customer lifetime value.

Scale 117

Scale Payment Services Payments SaaS Payments 117

User Pilot

MAY 27, 2024

Want to learn how to design an effective loyalty segmentation strategy and boost customer retention ? Benefits of customer loyalty segmentation include greater retention, improved customer experience , and increased profitability. Tracking and improving customer loyalty helps increase customer retention and revenue growth.

Customer Lifetime Value 105

Customer Lifetime Value Retention Engagement User Experience 105