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Key points about SaaStr Annual : Focus on SaaS: Primarily focused on all aspects of SaaS business including sales, marketing, product development, and customer success. The event is known for its focused content on SaaS growth strategies, metrics, and best practices, making it particularly valuable for B2B SaaS companies.
When talking to startup founders or other innovators, we always ask questions to better understand their business as a core. What does the business do? One way to approach that last question is to use this simple model: Customer Acquisition Cost (CAC) How will your business reach prospects? How does it meet customers’ needs?
Anyone who has managed a larger BI deployment has faced the challenge of managing hundreds, perhaps thousands of metrics. In the BI tool, a marketing analyst finds three metrics: cost_of_customer_acq, CAC2, & new_CAC. Data brawls - disputes between teams about metrics definitions - break out. Which is the right one to use?
Dear SaaStr: What is The Best Way to Set Sales Rep Quotas at Each Stage of a B2B Business? Setting sales rep quotas in a SaaS business depends heavily on your stage of growth and ARR. Quotas should be tied to metrics like pipeline coverage, opportunity-to-close rates, and historical data. Here’s how I’d break it down: 1.
Speaker: Sneha Narahalli - VP, Head of Product at Sephora
If the needs of your target audience aren't clearly defined, PMF, which combines qualitative and quantitative metrics, has numerous chances of failing. What metrics you should track to measure product-market fit. The first and most important step in product development is finding PMF.
Think emails in your inbox, glitter on a Mother’s Day card, hot sauce… That applies to social media metrics, too. Not all social media metrics are created equal, and which ones to focus on comes down to your specific social media goals. What are social media metrics? You might be surprised to hear it.
Q1 ‘25 earnings season for cloud businesses is now behind us. Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. My hope is that this analysis can provide startup entrepreneurs with a framework for how to manage their businesses around SaaS metrics (e.g.,
Dave Kellogg, EIR at Balderton Capital and 25-year C-level veteran, shares the top 14 signs that you have a SaaS metrics problem, the five reasons those symptoms exist, and a SaaS metrics maturity model with five layers to help you move the needle at every stage. The 15 Types of Misuse and Abuse of SaaS Metrics #1: Bludgeoning.
Obsession with Metrics and Levers As you grow, you start thinking in terms of dashboards and metrics. It’s no longer about gut instinct—it’s about understanding the levers of your business and optimizing them for growth. It’s about learning to trust others to execute while you focus on the bigger picture.
Speaker: Peter Cowen, Managing Director, Sutton Capital Partners & Tim Draper, Founder, Draper Associates
Can you provide businessmetrics you are prioritizing now more than you were a few months ago? What advice would you give entrepreneurs who were planning to raise capital right before COVID-19 hit? What sectors (e.g. ecommerce) are gaining traction in this new world?
Pricing is more than just a number on a contract — when used thoughtfully, it can become a strategic tool for your SaaS product that can drive product adoption, customer satisfaction, and business growth. Miro’s pricing strategy evolved with their business goals: Early stage: Minimum five-user paid plans to ensure collaborative value.
The document contains a plethora of information on the company including a general overview, up to date financials, risk factors to the business, cap table highlights and much more. There are hundreds of thousands of trades businesses providing essential services in every corner of the country.
Dan, a Stanford-trained engineer with experience guiding companies like Intuit, understands how to optimize your product metrics for growth by focusing on retention and building a product users truly value. Understanding the product metrics Let’s have two products – A and B. The key is to go beyond surface-level metrics.
No excuses, folks 😉 Focus on sustainable growth over vanity metrics if you’re … at the median. Choose your funding strategy based on your market timing and competitive dynamics, not vanity metrics. The takeaway : Understand where you are in the company lifecycle and optimize for the right metrics at the right time.
Can you provide businessmetrics you are prioritizing now more than you were a few months ago? What advice would you give entrepreneurs who were planning to raise capital right before COVID-19 hit? What sectors (e.g. ecommerce) are gaining traction in this new world?
1 FCFY is a metric that measures this : how much of a company’s revenue, after funneling through every cost imaginable, is left over in its bank account at the end of the year. Free cash flow yield has its imperfections & nuances like any other metric. That’s my mental model for it, anyway.
What are the three most under-discussed metrics on social media, with VCs, and especially with founders? It turns out that if you don’t close customers, pay your sales teams as much, or cut down marketing, you get more efficient, but that’s now what building a business is about. This should be your North Star metric.
Let’s jump right into this set of community questions focused on SaaS metrics, growth, and efficiency. What metrics should we expect in this environment? These payback metrics are important for investing. Q: When it comes to GTM efficiency, what are the most important leading indicator metrics? Do zero-cost budgeting.
In this article, we explore the concept of customer satisfaction – how to measure it, why it is important for your business, and how you can improve customer satisfaction levels. However, what satisfies customers differs from one business to another. What does customer satisfaction look like for SaaS businesses?
Speaker: Peter Cowen, Managing Director, Sutton Capital Partners & Ben Narasin, Venture Partner, NEA
Can you provide businessmetrics you are prioritizing now more than you were a few months ago? What advice would you give entrepreneurs who were planning to raise capital right before COVID-19 hit? What sectors (e.g. ecommerce) are gaining traction in this new world?
When Lindsey joined, she inherited an already built-out self-serve/PLG model for small businesses and a mid-market and enterprise sales, customer success, and post-sales team. ” The other thing Lindsey did was bring that revenue and focus into the entire cadence of running the business.
Let’s break down the real metrics from companies doing this right. In-App Messages Have Higher Impact During Business Hours The assumption that in-app notifications work best “24/7” turned out to be wrong. higher during business hours, even for consumer users. And with 7,000+ companies using Customer.io
CAC Payback Period Predicts Success More Accurately Than Any Other Metric CAC payback period stands above all other SaaS metrics as the most holistic indicator of business health. Sekar emphasizes CAC payback period as the single most important metric for product leaders to track. Now well above $1.3B The Five Lessons 1.
Can you provide businessmetrics you are prioritizing now more than you were a few months ago? What advice would you give entrepreneurs who were planning to raise capital right before COVID-19 hit? What sectors (e.g. ecommerce) are gaining traction in this new world?
So over the past decade-and-a-half we’ve come up with a lot of yardsticks, metrics and rules for SaaS companies. E.g.,: CAC of < 12 months is Good-to-Great Paying sales reps 25%-30% of what they close is Good A burn ratio of 1 or less is Good These metrics do sort of work, if you have some capital to spend (i.e., They don’t.
For many founding teams, pricing is one of the most difficult and complex decisions for the business. The value of your business is the discounted sum of all its future profits. With this model, Twilio maintained contracted revenue at less than 50% of ARR while achieving industry-leading retention metrics.
funding from Creandum Windsurf : $40M ARR, seemingly acquired by OpenAI for $3B These aren’t typical B2B metrics. In the AI coding space, we’re seeing growth rates that would make even the most aggressive VCs blush: Cursor (Anysphere) : $500M ARR at $9.9B These are venture capital fever dream numbers.
It is a company-wide evolution that has the potential to completely reshape your entire business & your customer relationships. Join us for a candid conversation with Barr as she shares how Monte Carlo transitioned from ARR to daily revenue as the core operating metric for the business.
This whitepaper discusses how automated business monitoring solutions like Yellowfin Signals revolutionize the way users discover critical and relevant insights from their data. Download to learn: 5 business benefits of automated data discovery with ABM. The evolution of dashboards to automated business monitoring.
Instrument Everything Before running campaigns, ensure you have rock-solid data collection: Define clear metrics tied to business outcomes Create instrumentation that accurately tracks performance Focus on data that’s “directionally correct” – perfect precision isn’t required 4.
Ryan’s previous company, ImportGenius , was the largest provider of business intelligence to the import-export industry, which gave them access to an extremely valuable list of customers, trade data, and understanding of the international trade market. Measure customer NPS early and make it a key KPI for the business.
Six months ago, security was the number one prohibition preventing businesses and software companies from buying AI. This can destabilize your business and have a big impact on cash. So the survey asked how much as a business has AI impacted its sales funnel. So how much business has it closed? It isn’t predictable.
Any disruption of service at this facility could harm our business… We currently intend to add a second data center facility in 2008, the primary purpose of which is to add capacity. The incentives to start a competing business to an on prem software company that hit $25m in revenue were low. Someone can always catch you.
Speaker: Hannah Chaplin - Product Marketing Principal & Steve Cheshire - Product Manager
It leads them to focus on requests from the loudest stakeholders in the room and not necessarily work on the most impactful initiatives for the business. To accomplish this, product teams must regularly evaluate specific metrics that will yield the most insight. How to incorporate customer feedback into your roadmap.
For a paid pilot, especially with a big expansion opportunity, you need to be laser-focused on setting clear goals and success metrics that align with the customers pain points and desired outcomes. Tie these directly to their business goals. Set Measurable Metrics Define 2-3 key metrics that will determine success.
Use metrics like product usage, NPS, and engagement to identify risks early. Focus on Net Retention Net retention is the ultimate metric for customer success. High net retention (120%+ for bigger customers) is a sign of a healthy, scalable business. But in the earliest days, NRR is the simplest core metric for Customer Success.
Focus on Metrics : Customer Success is all about the numbers. These metrics are your report card. Be consultative, solve problems, and help them achieve their business objectives. Customers will look to you as the expert, and your ability to guide them will directly impact their satisfaction and retention.
The B2B / SaaS Parallel : Many SaaS companies build their entire business on one pricing model, one customer segment, or one distribution channel. Before expanding, ensure your core business has strong unit economics that can subsidize new initiatives. This creates extreme business model volatility that no SaaS founder would accept.
Speaker: William Haas Evans - Principal Consultant, Product Strategy Practice Lead, Kuroshio Consulting
A value-driven product organization optimizes team structures, funding cycles, processes, and metrics to drive traction and growth across the entire product adoption curve by identifying opportunities to solve valuable customer problems and closing those market gaps for either over-served or under-served markets. A System of Metrics.
A New GTM Mental Model for AI Products That feedback told GitHub that people who weren’t using the GitHub platform still wanted to use Copilot for Business. They ended up shipping Copilot for Business for non-GitHub Enterprise users, which was a commercial success. Customers crave metrics about how teams are using all AI products.
Time-to-value is your most critical early metric. Time-to-value plummeted Expansion revenue became almost automatic Sales cycles got more honest and efficient The 5 Things We Learned About Customer Success at $100M+ ARR Sales actually exaggerates. Shocking, I know. But a great CS team keeps promises realistic and achievable. Way earlier.
This isn’t just a statistic—it’s a fundamental shift that explains why your growth metrics don’t look like they did in 2019. The question isn’t whether AI will disrupt your SaaS business. The next 24 months will separate the SaaS companies that become AI-native leaders from those that become legacy players.
For B2B companies, the message is clear: if you’ve been building a real business with strong unit economics and predictable growth, the public markets are ready to reward you. The market is once again rewarding recurring revenue models and predictable growth patterns. Those without are getting left behind.
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer engagement.
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