ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. Ideal candidates are strategic thinkers with operational experience and collaboration skills.

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

Sales Hacker

MARCH 7, 2022

The best sales model in the world cannot make up for a flawed business model. The best sales model in the world cannot substitute for a flawed strategy or a flawed business model. You have to understand the rules of engagement for other key functions. Success in sales leadership looks a bit different.

Technical Review 84

Technical Review Sales Marketplace as a Service Banking 84

SaaStr

AUGUST 19, 2020

Portag3 Ventures Partner Chris O’Neill discusses leadership and teamwork lessons he’s picked up in his career through a hobby and a metaphor of sailing. So over the course of those 20 or so odd years in technology leadership roles. Chris O’Neill | Partner @ Portag3 Ventures. So we spent a lot of time there.

Scale 252

Scale Underperforming Technical Team Sales Hiring Leadership 252

SaaStr

MAY 29, 2020

And again, with Workplace from Facebook being this SaaS startup within the broader organization, we’re having to employ those same rules of engagement and those principles of just being really ruthless in terms of how we prioritize what we do on the business. Christine Trodella: We’re very different businesses.

Scale 220

Scale Sales Recruiting Pricing Leadership 220

Valuize Consulting

JUNE 9, 2022

In order to drive best-in-class Net Dollar Retention (NDR), you need seasoned CS Operations leadership with the right amount of strategic expertise, seniority, and influence that can act as a partner within your organization and across your business. The Business Impact Of Senior Customer Success Operations Leadership.

Sales Hiring 52

Sales Hiring Customer Success Scale Leadership 52

ChurnZero

JANUARY 13, 2022

Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit. Amir will work closely with CentralSquare CEO Dave Zolet and serve as a core member of CentralSquare’s executive leadership team. “As Cloudera and Hortonworks, Inc. Follow Bill on LinkedIn. Follow Ellen on LinkedIn.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Customer > Team > Individual During my time at HubSpot, the leadership team shared this mental model to help with decision-making. Again, it was an easy to use model which scaled effective decision-making. Put simply, enduring companies have moats which defend their business model - they are a competitive advantage.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Buffer Resources

JANUARY 22, 2024

Research from Thinkific’s 2023 Digital Learning Trends report highlights the value of communities, showing that nearly 50 percent of online community members are actively engaged, more than ten times the engagement rates seen on traditional social media. 

Social Media 125

Social Media Entertainment Trends Branding 125

User Pilot

AUGUST 11, 2022

As a result, customer success managers end up with more tasks than they can handle—making it harder to focus on helping users engage with the product and achieve success. To perform well as a CSM, you need a good set of soft skills that are required for getting (and retaining) this job, including: Leadership. Problem-solving.

Customer Success 91

Customer Success Management SaaS Technical Review 91

ChurnZero

MARCH 17, 2022

an engagement metric (are customers using your product/service after onboarding?), How do I get leadership to buy into new CSM tech when you aren’t a key decision maker? However, say you do have leadership buy-in for customer success, but not necessarily for customer success tech just yet. This is very exciting!

Customer Success 97

Customer Success Technical Review Leadership Systems Review 97

Buffer Resources

JANUARY 22, 2024

Research from Thinkific’s 2023 Digital Learning Trends report highlights the value of communities, showing that nearly 50 percent of online community members are actively engaged, more than ten times the engagement rates seen on traditional social media. 

Social Media 118

Social Media Entertainment Trends Branding 118

ChurnZero

MARCH 3, 2022

This list is ordered by popularity based on the number of engagements with each content piece. The SaaS business model, which runs on recurring revenue, needs Customer Success to survive. 2021 Customer Success leadership study. Top five Customer Success resources brought to you by ChurnZero.

Customer Success 98

Customer Success Churn Onboarding Consulting 98

OpenView Labs

MARCH 30, 2021

They engage enthusiastically, and they bring the company opportunities. But open source isn’t a business model. You need to figure out how to create a long-term, scalable, monetizable model that enables you to benefit and give back without going out of business. That was really important to me,” Yvonne said.

Scale 93

Scale Leadership Technology Education 93

Intercom, Inc.

OCTOBER 29, 2019

Understanding our most and least engaged customers at a granular level. Surfacing promising or untapped business opportunities. For example, our leadership team might decide to focus our company strategy on targeting the segments with the best revenue retention. Informing our approach to the market. actions taken), outputs (e.g.

Business 184

Business B2C Scale Headcount 184

SaaStr

MAY 26, 2021

At Totango, when we transitioned to a full fledged product-led growth (PLG) business model 18 months ago and experienced a large volume of growth and demand (30x in one year), we had to adjust quickly and implement levers to scale – and we learned a lot of lessons along the way. Engage with your customers on their timeline.

Scaling 150

Scaling Business Engagement Innovation 150

SaaStr

SEPTEMBER 15, 2023

Its business model of going global and going inbound from India is the differentiation. They released many more products, with Freddy AI in 2018 and, as of last month, launched the Freshworks Customer Service Suite, which is an omni-channel for B2C to engage with customers on Instagram and other places. Why is this important?

Sales Hiring 235

Sales Hiring Scale SMB AI 235

Valuize Consulting

MAY 4, 2022

As revenue and customers grow, leaders quickly, and sometimes painfully, learn that they need to adopt a proactive approach to their customer engagement and lifecycle that enables their long tail customers through a powerful Scale strategy. Evaluate Your Current Coverage Model. Identify Your North Star Metric.

Scale 52

Scale Customer Success Scaling Strategy 52

InsightSquared

APRIL 7, 2020

According to McPartlin, companies should evaluate their approach based on a range of factors including; size, organizational growth stage, business model complexity, degree of existing alignment, business performance status etc. There is no one-size fits all RevOps configuration. At InsightSquared we believe RevOps is a journey.

B2B 62

B2B Leadership Business Model Engagement 62

OpenView Labs

APRIL 16, 2020

So we had to prune back even as we were pivoting the teams and the leadership to chase a new opportunity. But during that time, we adopted a kind of “let’s transform the business” rallying cry—it was a super creative time. We came out with new products, new branding, new packaging, new GTM, new business models.

Leadership 70

Leadership Business Model Healthcare Acquisition 70

SmartKarrot

SEPTEMBER 23, 2020

Here in the blog, these are a few points we delve into: Fuels efficient cultural competence Revs up Innovation and Productivity Boosts engagement Elevates Customer Satisfaction Gives a personalized approach Brings out the Leader in you Connects you with your mission. Boosts engagement. You already know the answer to this! .

Business Model 10

Business Model Business Sales Hiring Innovation 10

SaaStr

AUGUST 17, 2022

Even if monthly quotas don’t seem to fit your business model, Bill would suggest it anyway. Allowing your user to schedule their demo lets them engage with the rep immediately and directly. Bill and Phil agree on a lot of things, but each has drawn different lessons from their own experience. Focus on logo acquisition.

Sales Hiring 198

Sales Hiring Sales SaaS B2C 198

Totango

FEBRUARY 22, 2021

Organizations across all industries were forced to completely change business models they’d followed for decades in just a matter of days. Changing the Customer Success Game. In 2020, the COVID-19 pandemic turned the world upside down, seemingly overnight. Are you ready to start changing your customer success game?

Customer Success 62

Customer Success Scale Marketplace as a Service Technical Review 62

SaaStr

OCTOBER 26, 2022

Put users at the center of product decisions, innovate with a hypothesis-driven approach, then align your business model with user interests. As you grow your user base, use the engagement data to see how users use your product. Build an exceptional product with your users. Let your customers set the bar for excellence. .

Enterprise 177

Enterprise Scale Sales Communication 177

Sales Hacker

FEBRUARY 27, 2020

This is where your leadership comes in. Focus on developing leadership, creativity, business acumen, emotional and social intelligence, and salesmanship. There will always be another company out there who is being innovative, generating ideas with the potential to destroy your business model if you slow down.

Underperforming Technical Team 96

Underperforming Technical Team Development Revenue Sales Hiring 96

Payrix

MAY 14, 2024

They’re moving to a subscription-based model. And they’re leveraging payments as a way to move that transition where they’re changing their whole business model and customer base and revenue line, payments are playing a very strategic part in that. They’re moving to a subscription-based model.

Payments 147

Payments Payment Services Payment Solutions SaaS Payments 147

SaaStr

AUGUST 15, 2022

That means that you have to find an investor who truly understands your business model and your challenges, supports you, and has invested in other companies in the same industry. . If you’re pitching your idea, and people are engaged, listening, and eager to learn more, you’re on to something big. .

Scale 197

Scale Marketing Scaling Communication 197

CustomerSuccessBox

SEPTEMBER 20, 2021

David and his blog cover topics such as the SaaS business model and Metrics, 9 steps to get to repeatable, scalable, and profitable growth, Time to Wow!, At Zendesk you’ll find one of the most interesting contents on customer success and customer engagement. 5 leadership actions to build trust with those who serve customers.

Customer Success 64

Customer Success Underperforming Technical Team Consulting Software Review 64

Sales Hacker

MARCH 16, 2020

Let’s hear from Luigi about the subscription economy and the subscription business model! He was a professional basketball player, but mostly what he talks about is the subscription economy and the subscription business model. This is the model of the future — the McDonald’s Happy Meal. What You’ll Learn.

Revenue 77

Revenue Scale Sales Hiring Subscription 77

Intercom, Inc.

FEBRUARY 5, 2019

Keep in mind, as your business matures from startup to scale-up, your sales strategy will need to evolve too. Know when to add sales to a self-serve business model. Know when to add sales to a self-serve business model. We need to do a better job, when we engage with someone, to engage with them in their context.

Scale 177

Scale Strategy Sales Underperforming Technical Team 177

ChurnZero

MARCH 17, 2022

an engagement metric (are customers using your product/service after onboarding?), How do I get leadership to buy into new CSM tech when you aren’t a key decision maker? However, say you do have leadership buy-in for customer success, but not necessarily for customer success tech just yet. This is very exciting!

Customer Success 52

Customer Success Technical Review Leadership Systems Review 52

SaaStr

NOVEMBER 16, 2020

A much beloved product, that I’m sure we all engage with, and the CEO who runs this incredible company joins us. And that became a pretty important skill set as people were trying to scale SaaS businesses all over Silicon Valley. I don’t subscribe to the servant leadership model. Andy MacMillan: Yeah.

Sales Hiring 196

Sales Hiring Scale Leadership Technical Review 196

SaaSHolic

MAY 5, 2023

Latin America has interesting characteristics that make it a viable place for investment, including a high level of internet penetration and social engagement. Passion and dedication of the founder and the business model’s distribution potential are key points for investment models. Web Summit Rio, day 3.

Technical Review 90

Technical Review VP of Engineering Development Team Review Software Review 90

User Pilot

SEPTEMBER 4, 2023

Enhanced employee motivation – Pursuing a transformative strategic vision can drive greater employee engagement, creativity, and morale. Common reasons include: Lack of understanding – Leadership does not fully comprehend the approach or commits needed resources. Continued innovation maintains the Blue Ocean advantage.

Strategy 62

Strategy Technical Review Business Innovation 62

Sixteen Ventures

AUGUST 14, 2022

On the other hand, what’s been proven time and again – around the world and across different company types, funding stages, business models, etc. This will hurt your ability to advocate for your team and secure the resources you need for your team to thrive. Ultimately it may cost you your job. CSMs and NRR.

Customer Success 97

Customer Success Investment Sales Hiring Retention 97

Totango

SEPTEMBER 1, 2020

The customer business model/objectives changed. A product champion leaves the customer’s business. Understanding your customer’s leadership structure and including them in meetings will ensure you are prepared should there be a POC or leadership change at the company. . The customer needs to reduce expenses.

Churn 104

Churn Leadership Construction Customer Success 104

Sales Hacker

MARCH 2, 2020

Sales Engagement. Sales Engagement. Wooden on Leadership. In this groundbreaking book, award winning sales leader Todd Caponi will reveal his hard-earned secrets for engaging potential buyers with unexpected honesty and understanding the buying brain to get the deal you want, while delighting your customer with the experience.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

Kellblog

MAY 1, 2023

cost/oppty) rows that can help readers understand the viability of the business model [3]. 8] Much as an employee engagement survey tells you, “there’s a management problem in product management,” but doesn’t tell you precisely what it is. Worst yet, it omits rows of high potential interest.

Marketing 120

Marketing Benchmarks Systems Review Pricing 120