Blulogix

FEBRUARY 16, 2024

By BluLogix Team Elevating Customer Engagement and Retention Through Automation In the competitive arena of recurring revenue models, the mastery of customer lifecycle management (CLM) becomes paramount for sustaining growth and ensuring customer satisfaction.

Payments 52

Payments Payment Services Revenue Management 52

User Pilot

FEBRUARY 28, 2023

It’s a crowded marketplace with lots of options, but there’s one that stands out from the crowd. You can easily build forms from scratch for an even greater level of control over branding. A customer satisfaction survey is designed to understand how happy your customers are with your product or service.

Marketplace as a Service 98

Marketplace as a Service Churn Onboarding Engagement 98

Intercom, Inc.

NOVEMBER 30, 2021

Powered by a modern business messenger , it scales your ability to answer more questions from more customers without increasing headcount, budget, or hours logged. so here are five top conversational support tools as reported by the world’s largest and most trusted marketplace, G2: Intercom. Obviously we’re a little biased ??

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

User Pilot

JULY 31, 2023

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Help Scout is a customer service software offering shared inboxes, live chat, and in-app messaging.

Social Media 98

Social Media SaaS Marketplace as a Service Communication 98

OPEXEngine

FEBRUARY 22, 2022

SMB customers will want high-touch sales engagement and service delivery but SMM SaaS companies will likely not have the budget necessary to justify providing this level of sales support. The most common strategies are Direct Sales, Inside Sales, eCommerce Marketplaces, and Partnerships. eCommerce Marketplaces.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

SaaStr

NOVEMBER 6, 2019

For startups creating categories, the value of dominating a market while scaling can result in operational benefits as well. Customers of category creators benefit from a company in the marketplace seeking to help them solve complex problems, get promoted and self-actualize in their own lives and career journeys.

Scale 110

Scale Sales Recruiting Marketplace as a Service Forecasting 110

Neil Patel

MARCH 2, 2021

For businesses, this means it’s crucial to find ways to set your brand apart from competitors. Brand Awareness. Generate traffic and build hype around your brand through customer reviews. Consumers want to know they can trust your brand , so who better to rely on than happy customers? Purchasing Decisions. Customer Trust.

Software Review 127

Software Review Technical Review Scale Merchant Services 127

Sales Enablement, SaaS and Growth

MARCH 23, 2020

One of the biggest challenges businesses face when they grow is scaling effective , autonomous and quick decision-making. I leveraged many of the 52 mental models while working at various software as a service (SaaS) companies, but in truth, they can be applied anywhere, regardless of industry. Brand equity. Economies of scale.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Intercom, Inc.

APRIL 18, 2019

They didn’t know it at the time, but they had also created an entire business category: an on demand, short-term rental marketplace, which has shot the value of their business north of $38 billion. Over the past few years, Gainsight has grown its revenue more than 1,000% and increased its customer base with brands such as Adobe and Workday.

Scale 112

Scale Sales Recruiting Marketplace as a Service Sales Hiring 112

Neil Patel

APRIL 9, 2021

LinkedIn Insights gives you the ability to see information about who follows you, engages with your content, or may be of interest to you as a lead or new hire. You can get lists of people who engage with certain content similar to yours. What is an insight? LinkedIn provides ways for you to narrow it down even further.

Scale 125

Scale Social Media Advertising Marketplace as a Service 125

User Pilot

APRIL 25, 2024

This process helps you understand what motivates your customers, enabling you to tailor your products and services to minimize risks from the start. This research provides essential insights into brand strength, consumer behavior, and market position, which are vital for teams focused on sales, marketing, and product development.

Market Research 52

Market Research Outsourcing Services Marketing Outsourced Development 52

Neil Patel

MARCH 4, 2023

When done properly, content localization will allow brands to reach out internationally for global brand recognition and expansion. 5 Companies That Do Well with Localizing Content Global brands need strategies to attract local markets. How do they make a huge brand feel more like it belongs in different communities?

Strategy 81

Strategy Sales Hiring Marketplace as a Service Scale 81

SaaStock

MARCH 26, 2019

Metatext offers a solution to help SaaS entrepreneurs to automate business processes such as customer services, marketing and insights. They solve that by using both their AI-enabled platform and automation for engagement with leads and students The platform is already used by more than 150 Higher Education and k-12 in Brazil.

Startup 210

Startup Artificial Intelligence SaaS Construction 210

SaaStr

MARCH 20, 2020

317: Rachel Hepworth is VP of Marketing @ Pilot, the startup that offers the best bookkeeping, tax and CFO services for growing businesses. This was 2012, and that was really where I learned how to market and operate at scale and use data and test really rigorously and learn about a lot of the fundamental best in class practices of marketing.

SMB 185

SMB Scale Startup Marketplace as a Service 185

User Pilot

JUNE 29, 2023

There are many fantastic examples to draw from across the SaaS marketplace. User documentation is any form of documentation intended for the end-user of a product or service. Importantly, it can also help you create common terms of reference and start building a clear brand identity. What is user documentation? Searchable.

Management 98

Management Technical Review Software Review Customer Support 98

Neil Patel

JANUARY 20, 2021

Your content’s reach has a lot to do with engagment — that is how many people like, react, comment, or share your post. Engagement rates are way up — but organic reach is way down. To increase engagement and optimize user experience, content is tailored to each user’s individual interests. Absolutely.

Social Media 145

Social Media Software Review Branding Engagement 145

Intercom, Inc.

DECEMBER 13, 2018

Here are five quick takeaways: Workplace believes that by giving a voice to everyone and reducing the distance between the HQ and the front line, great things happen to employee sentiment, engagement, productivity and automation. ” I’m talking about respected SaaS brands like Box or Intercom, which is another good example.

Scale 151

Scale Marketplace as a Service Mobile Sales Hiring 151

OpenView Labs

JANUARY 5, 2021

Together, they discuss the changing trends in B2B (and B2C) tech-driven products and services in the marketplace. There will be 200 sessions and training workshops across 10 session tracks from top brands like AT&T, Deloitte Digital, HP, Microsoft, and NBC. Business of Software, Europe. When: March 22-23, 2021. INBOUND 2021.

SaaS 83

SaaS Blockchain Marketplace as a Service Entertainment 83

Neil Patel

APRIL 22, 2021

Advanced ad targeting capabilities means access to high-converting consumers who are more interested in the products or services you offer. It lets marketers access private marketplaces or get ad space from thousands of websites with the click of a button. Why You Should Use Programmatic Buying in Your PPC Campaigns. More Transparency.

Scale 117

Scale Artificial Intelligence AI Search Advertising 117

Casey Accidental

OCTOBER 27, 2020

In part two of our Sequencing Business Models series , we talked about the different types of marketplaces and what needs to be built to be effective in each of them. This builds on the first essay in the series of how there has been an increase in interest of SAAS-like models interested in becoming marketplaces over time.

Payments 56

Payments Business Model Payment Solutions SaaS Payments 56

ProfitWell

NOVEMBER 7, 2019

PieSync is an integration platform as a service (iPaaS) specializing in customer data. An integration service like PieSync, then, helps save manual labor and eliminate inconsistencies by automatically syncing data across apps.". And ultimately producing that omnipresence of brand loyalty , which we delved into in yesterday’s episode.

Sales Recruiting 40

Sales Recruiting Scale Sales Hiring Marketplace as a Service 40

Sales Hacker

APRIL 1, 2021

McKinsey notes that B2B decision-makers are pushing to e-commerce and e-commerce-like sales cycles, and up to 80% prefer either digital self-service tools or to contact teams remotely. Large-scale black swan events can seemingly derail most economic plans for companies, especially in terms of international expansion.

Outsourcing Services 67

Outsourcing Services Payment Services SaaS Payments Transportation 67

Unbounce

SEPTEMBER 16, 2021

Display ads rely on graphic formats to catch user attention, build brand awareness, and guide users to your site. FYI: Search ads can increase brand awareness by as much as 80%. Retargeting leverages past engagements with your brand to show consumers ads to re-engage them. Is it brand awareness? Retargeting.

Payment Methods 145

Payment Methods Payment Solutions Payments AI Search 145

User Pilot

OCTOBER 22, 2023

A primary goal of customer success teams at SaaS companies is to drive user engagement. Whether in the context of new customer activation, upselling premium features, or reducing churn, strong user engagement is a clear indicator of customers’ ongoing commitment to your product.

Engagement 105

Engagement SaaS Onboarding Marketplace as a Service 105

SaaSOptics

MAY 19, 2022

The answer lies in your product or service’s value proposition. Which marketing channels did prospects engage with before becoming a customer? What kinds of engagement are influencing closed/won opportunities most frequently? . A public marketplace for templates, plugins, and software development agencies.

Acquisition 59

Acquisition Scale Strategy Software Review 59

SaaStr

SEPTEMBER 4, 2020

I’ve been in software since the ’90s and for over 20 years, nearly that entire time, we’ve been talking about digital transformation, developing strategies, architecting new technologies, and moving beyond digitization to rethinking our businesses, our products, and our services in a way that’s optimized for a digital world.

Scale 163

Scale Underperforming Technical Team Sales Hiring Branding 163

SmartKarrot

DECEMBER 18, 2020

As more and more companies are realizing the need to become customer-centric, their investment in customer service – both financial and conceptual – is rising rapidly. The need to become efficient in all the customer service processes are becoming more relevant than ever. 2 Instant access to service for the customers. . #2

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SmartKarrot

DECEMBER 18, 2020

As more and more companies are realizing the need to become customer-centric, their investment in customer service – both financial and conceptual – is rising rapidly. The need to become efficient in all the customer service processes are becoming more relevant than ever. 2 Instant access to service for the customers. . #2

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

Sales Hacker

SEPTEMBER 20, 2022

The first and only engagement and intelligence platform built by revenue innovators for revenue innovators. Brandon Barton is a hospitality tech entrepreneur who has used his experience working in operations at the top hospitality groups to build and scale early-stage tech products that help restaurateurs.

Technical Review 54

Technical Review Sales Hiring Scale Marketplace as a Service 54

ChurnZero

NOVEMBER 18, 2022

My job is to continually inform and share knowledge that’s going out in the marketplace. It really gets to the point where you say, “We have the opportunity to scale this. It also helps with brand awareness. How are you helping to scale across the organization? Now we have a name for this. CFO is on it.

Customer Success 98

Customer Success Sales Hiring Headcount Scale 98

Sales Hacker

FEBRUARY 12, 2021

An established marketplace is a sign that you’ll have the integrations you need in the future. What makes HubSpot Sales Enterprise stand out is that it was built from the ground up with natively integrated features to support the sales, marketing, and service operations of a large company. 10 best enterprise CRM solutions for 2021.

Payment Solutions 86

Payment Solutions Enterprise Scale Payments 86

Intercom, Inc.

JANUARY 16, 2020

Andrey explains why embracing the professional services sector in a unique way has paid dividends. We wanted our brand to be not just a company name but a “love mark” to accelerate our word of mouth growth. We also think about community and consultants and professional services as an ecosystem around our product.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

SaaStr

DECEMBER 20, 2019

292: Manny Medina is the Founder & CEO @ Outreach, the market leading sales engagement platform that turns your team into a revenue driving machine. Befofe that Manny was a Senior Product Manager @ Amazon where he engineered the compensation system for Amazon Associates and Web-Services which accounts for 15% of Amazon’s traffic.

Scale 143

Scale Sales Hiring Construction Education 143

SaaStr

JUNE 10, 2020

But those in-person things and the way that we created awareness in a greenfield space was to get out there in person to get them aware of us, but then to bond them to us, to have them become fanatics of our brand, that interaction. And so here we are, that cast in the wide net, brand awareness. Direct mails have changed, right?

Travel 181

Travel Marketing Scale Outsourcing Services 181

User Pilot

FEBRUARY 13, 2024

Having a hard time choosing the perfect customer self-service software? This article covers: Key benefits of the self-service method. TL;DR Customer self-service software is any tool that can empower your customers to access help resources and troubleshoot issues independently. You clicked on the right guide.

Marketplace as a Service 52

Marketplace as a Service Software AI Search SaaS 52

SaaStr

SEPTEMBER 27, 2019

268: Ryan Bonnici is the CMO @ G2, the company that allows you to get the right software and services for your business with over 897,000 user reviews to help you make smarter buying decisions. What type of CMO would Ryan bucket himself as; demand gen or brand? But it doesn’t really scale when you’re selling to the masses.

Sales Hiring 136

Sales Hiring Sales Recruiting Scale Software Review 136

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. Users will pay a recurring monthly or annual fee to access a specific set of services.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88