Intercom, Inc.

JULY 11, 2019

If you’re a leader, he says, don’t try to scale your job. As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Customer service as a model for growth.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

SaaStr

AUGUST 29, 2022

10 Lessons Learned Scaling to $1B Valuation with Drift’s Co-founders : Reaching unicorn status is nice validation, but the luster fades when founders can’t navigate the hidden challenges that come with uncharted territory. Scaling Revenue in 2022: What’s the Same and What’s Different? What Could Possibly Go Wrong?

Scale 251

Scale Sales Hiring Marketplace as a Service B2B 251

Blulogix

FEBRUARY 15, 2024

How to Harness the Power of Digital Market Dynamics for Product Innovation By BluLogix Team Innovating Subscription Offerings in the Agile Digital Landscape The digital marketplace is an ever-evolving ecosystem, characterized by rapid changes in technology, consumer behavior, and competitive landscapes.

Innovation 52

Innovation Marketplace as a Service Tiered subscription models AI Search 52

User Pilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? SmileBack is a feedback app designed for helpdesk solutions so you can evaluate your customer support services effectively. As of 21 July 2023, there are 1,503 integrations in the Zendesk marketplace.

Marketplace as a Service 97

Marketplace as a Service AI Search Social Media Customer Support 97

Sales Hacker

MARCH 29, 2021

As a result, more products are being discovered and sold through online marketplaces, like the Salesforce AppExchange and the AWS Marketplace. Driving partner engagement and collaboration. For partnership teams, a PRM makes it possible to manage partner relationships at scale. Processing and remitting payments.

Payments 101

Payments SaaS Payments Payment Solutions Payment Services 101

User Pilot

MAY 21, 2024

SaaS companies can reduce churn by enhancing customer onboarding , fostering engagement, responding to feedback, and leveraging data analysis for continuous improvement and proactive customer retention strategies. Customer churn in SaaS is the rate at which customers stop using a service within a set timeframe.

Churn 52

Churn Retention Software Review Metrics 52

Totango

JULY 22, 2022

When facing a struggling economy, it’s more important than ever to keep your customers engaged and reminded of why your products and services are critical to their success. We are constantly adding innovative new apps to our Customer Journey Marketplace , including our newest Engage Customers SuccessBLOC.

Communication 101

Communication Marketplace as a Service Technical Review Engagement 101

SaaStock

JANUARY 25, 2019

Since its launch in 2015, it has attracted more than 4,500 retailers who use it as their central marketplace. Some of its top uses include financial services, e-commerce, marketing, education, and many more. . The Brazilian platform Superlógica is created with small service businesses in mind. Funding to Date : $6.6M

SaaS Payments 257

SaaS Payments Payment Solutions Payment Methods Payments 257

OPEXEngine

NOVEMBER 12, 2019

A widely held view on strategy in the 1980s defined two ways to compete: firms could pursue either a low-cost advantage (usually through scale) or a differentiation advantage (by building intimate customer relationships). But there was also a major drawback: an inverse relationship between scale and intimacy.

Scale 40

Scale Scaling Underperforming Technical Team Marketplace as a Service 40

Blulogix

FEBRUARY 16, 2024

By BluLogix Team Elevating Customer Engagement and Retention Through Automation In the competitive arena of recurring revenue models, the mastery of customer lifecycle management (CLM) becomes paramount for sustaining growth and ensuring customer satisfaction.

Payments 52

Payments Payment Services Revenue Management 52

Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. But once they’re happy with a service, they can help build trust with new customers as well.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

Intercom, Inc.

NOVEMBER 30, 2021

Powered by a modern business messenger , it scales your ability to answer more questions from more customers without increasing headcount, budget, or hours logged. so here are five top conversational support tools as reported by the world’s largest and most trusted marketplace, G2: Intercom. Obviously we’re a little biased ??

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

SaaStr

MARCH 19, 2019

Niall Wall, Box SVP of Business and Corporate Development alongside Vicki Lin, Stripe’s Head of Ecosystem and Cecilia Stallsmith, Slack’s Director of Platform Marketing discuss scaling your revenue via indirect channels and platform ecosystems. You can create whatever combined word you’d like for that to be the case.

Payments 117

Payments Scale Scaling Revenue 117

Blulogix

FEBRUARY 9, 2024

This shift necessitates businesses to reimagine their monetization strategies , moving beyond traditional one-time sales to models that emphasize recurring revenue and subscription-based services.

Marketplace as a Service 52

Marketplace as a Service Scale B2B Subscription 52

User Pilot

JULY 31, 2023

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Help Scout is a customer service software offering shared inboxes, live chat, and in-app messaging.

Social Media 98

Social Media SaaS Marketplace as a Service Communication 98

Totango

APRIL 25, 2022

An inspiring customer journey is one where your customers’ experience with your product, service and organization as a whole is so memorable and engaging that your company’s teams are inspired and excited to produce the same experience for all of your customers! Scale Your Journey, Not Your Platform. What are you waiting for?

Scale 86

Scale Marketplace as a Service Customer Success Communication 86

User Pilot

FEBRUARY 28, 2023

It’s a crowded marketplace with lots of options, but there’s one that stands out from the crowd. Userpilot enables you to add multiple sections, include images and engaging videos, boost engagement with emojis, drive action with CTA buttons, and more. Customer satisfaction surveys What are they?

Marketplace as a Service 98

Marketplace as a Service Churn Onboarding Engagement 98

OPEXEngine

FEBRUARY 22, 2022

SMB customers will want high-touch sales engagement and service delivery but SMM SaaS companies will likely not have the budget necessary to justify providing this level of sales support. The most common strategies are Direct Sales, Inside Sales, eCommerce Marketplaces, and Partnerships. eCommerce Marketplaces.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

Sales Enablement, SaaS and Growth

MARCH 23, 2020

One of the biggest challenges businesses face when they grow is scaling effective , autonomous and quick decision-making. I leveraged many of the 52 mental models while working at various software as a service (SaaS) companies, but in truth, they can be applied anywhere, regardless of industry. Economies of scale. Brand equity.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. What “customer success” looks like evolves as your company and customers scale upmarket.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

Scytale

SEPTEMBER 19, 2023

The financial technology (fintech) industry has revolutionized the way we manage our finances, conduct transactions, and access financial services. Achieving compliance enables fintech companies to expand their services globally, enter new markets, and form partnerships with financial institutions and other stakeholders worldwide.

compliance 52

compliance Cybersecurity Marketplace as a Service Technical Review 52

Tom Tunguz

AUGUST 2, 2016

Many start by following self-service distribution models as a route to market, which have served as the de facto standard for helping cloud businesses grow. With customers coming to their (virtual) doorstep, these cloud companies are free to scale at their own pace, expanding sales and their reach in the marketplace.

Outsourcing Services 110

Outsourcing Services SMB Acquisition Scale 110

Neil Patel

APRIL 9, 2021

LinkedIn Insights gives you the ability to see information about who follows you, engages with your content, or may be of interest to you as a lead or new hire. You can get lists of people who engage with certain content similar to yours. What is an insight? LinkedIn provides ways for you to narrow it down even further.

Scale 125

Scale Social Media Advertising Marketplace as a Service 125

SaaStr

NOVEMBER 6, 2019

For startups creating categories, the value of dominating a market while scaling can result in operational benefits as well. Customers of category creators benefit from a company in the marketplace seeking to help them solve complex problems, get promoted and self-actualize in their own lives and career journeys.

Scale 108

Scale Sales Recruiting Marketplace as a Service Forecasting 108

Totango

APRIL 24, 2020

Any and all engagement playbooks need to be re-tuned. Especially in a time of need and scale, your existing pace of outreach is probably not direct nor frequent enough. By leveraging Totango, both Bentley and Zoom were able to quickly adapt their campaign engagement model from monthly to almost daily communication.

Customer Success 62

Customer Success Scale Marketplace as a Service Cloud 62

CustomerSuccessBox

JUNE 20, 2022

For without it would be impossible to deliver value to your customers at scale and meet your business goals. A Customer Success software monitors product usage and engagement level to identify the upsell signals. Thus a Customer Success tool comes in handy for managing all these tasks efficiently. Turn down the churn rate.

Artificial Intelligence 52

Artificial Intelligence Customer Success Software Payment Features 52

Sales Hacker

MARCH 30, 2021

Guided selling and engagement. Scaling sales during the pandemic. Scaling Up During The Pandemic [11:40]. Today’s sponsor is Outreach , the number one sales engagement platform. Outreach revolutionizes customer engagement by moving away from solid conversations to a streamlined and customer-centric journey.

Scale 102

Scale Payments Technical Advisors Sales Recruiting 102

SaaStock

MARCH 26, 2019

Metatext offers a solution to help SaaS entrepreneurs to automate business processes such as customer services, marketing and insights. They solve that by using both their AI-enabled platform and automation for engagement with leads and students The platform is already used by more than 150 Higher Education and k-12 in Brazil.

Startup 210

Startup Artificial Intelligence SaaS Construction 210

FastSpring

DECEMBER 18, 2020

It’s easy to think of online sales as a marketplace where we buy items for ourselves, but more and more B2B and SaaS sales are now happening online. If a product or service is being sold online—regardless if the sale itself happens through a sales-rep assisted process, online shop, or platform—it’s considered B2B ecommerce.

Payment Methods 148

Payment Methods B2B Outsourcing Services Payment Services 148

Intercom, Inc.

APRIL 18, 2019

They didn’t know it at the time, but they had also created an entire business category: an on demand, short-term rental marketplace, which has shot the value of their business north of $38 billion. This is episode six of Scale , a brand new podcast series on moving from startup to scale up. So how can we do more of that?

Scale 112

Scale Sales Recruiting Marketplace as a Service Sales Hiring 112

Sales Hacker

MARCH 25, 2021

Perfectly position the product/service to their prospects. By assuming that Peter the Programmer is only interested in programming or server-related products and services, you’ve missed an opportunity to win a potential customer. Getting noticed in a crowded marketplace is tough. Landing pages. Social media content.

Scale 113

Scale Underperforming Technical Team Outsourcing Services Sales Enablement 113

Neil Patel

MARCH 2, 2021

The more (positive) reviews and testimonials you have, the more likely prospective customers are to put their faith and money in your services. Instead, pursue the ones best aligned with the services you offer and your target audience. B2C” businesses sell goods and services directly to consumers. Let’s start with B2C.

Software Review 127

Software Review Technical Review Scale Merchant Services 127

Totango

AUGUST 23, 2017

However, this model is problematic because it’s proven to not be profitable, no matter how much it is scaled. Portfolio proliferation causing customer confusion as offerings from product and services lines are beginning to overlap. So the big question: how do we accelerate profitable growth in today’s technology marketplace?

Customer Success 64

Customer Success Marketplace as a Service Scale Benchmarks 64

SaaStr

JUNE 3, 2020

The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. And today, I’m very excited to be the co-founder and CEO of G2 where we’re building the world’s leading marketplace for SaaS software. The situation is getting worse. Godard Abel | Co-Founder and CEO @ G2.

Software Review 177

Software Review Scale Technical Review SaaS 177

User Pilot

JUNE 29, 2023

There are many fantastic examples to draw from across the SaaS marketplace. User documentation is any form of documentation intended for the end-user of a product or service. There are many ways real-time insights into customer behavior can help inform your documentation: Tracking engagement with events (e.g., Searchable.

Management 98

Management Technical Review Software Review Customer Support 98

User Pilot

APRIL 25, 2024

This process helps you understand what motivates your customers, enabling you to tailor your products and services to minimize risks from the start. Technological progress now facilitates examination efforts on both structured and unstructured datasets effectively addressing large-scale analytical complexities.

Market Research 52

Market Research Outsourcing Services Marketing Outsourced Development 52

OpenView Labs

APRIL 13, 2020

In the last decade, a few major things have happened: Emergence of new platforms with incredible scale (from Facebook to TikTok). What loops exist to drive virality, retention, and overall product engagement? Are there marketplace dynamics? Integration of the marketing and product tech stacks. Monetization.

Systems Review 98

Systems Review Technical Advisors Scale Technical Review 98