User Pilot

APRIL 30, 2024

Marty Cagan is a popular name in the product management world. In many ways, he has shaped how successful products are built and how teams can be organized to work toward excellence. If you’re interested in learning more about Marty, including his background and top blog and podcast recommendations, continue reading ahead.

Management 105

Management Underperforming Technical Team Innovation Generative AI 105

CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

Customer Success 52

Customer Success Scale Technical Review AI Search 52

SaaStr

APRIL 9, 2024

At SaaStr’s AI Day, George Kreitler, Global IBM Embeddable AI Sales Leader, talks about the paradox of AI, three equations that relate to the world productivity and AI, a little math to help guide the next decade, top use cases, and the importance of responsible AI. That leaves one variable we can leverage — productivity growth.

AI 236

AI Outsourcing Services Outsourced Development Government 236

Buffer Resources

AUGUST 7, 2023

years into my time at Buffer, I realized I was about to hit 100 articles written for the Buffer blog. While I rely less on this than I used to, it’s a helpful frame that’ll get you from idea to final product as quickly as possible. Once done, I schedule the article in Ghost, our content management system.

Social Media 52

Social Media Systems Review Technical Review Software Review 52

SaaStr

FEBRUARY 28, 2024

They were building a Quickbooks type product but there was no crazy exit. Ridge Ventures’ fund is $180M, and they’re deploying aggressively across the Enterprise stack — from data intelligence to management to next-gen SaaS. Not every founder will be technical or product savvy, and not every founder will be a salesperson.

B2B 216

B2B Enterprise Communication Technology 216

SaaStr

MARCH 22, 2024

After switching to SaaS, she started as an SMB sales leader with no prior management or SMB sales experience. The Worst Days of a CRO The job of CRO is a tough one, with lots of natural tensions in place between sales and marketing, sales and product, etc. It doesn’t take someone who has mythical skills to do well.

Scale 253

Scale Underperforming Technical Team SMB Finance 253

Totango

APRIL 9, 2024

This signifies that fostering an exceptional partnership between CS and sales teams — vital for long-term revenue growth, begins with understanding which customers can derive the highest value from your products and services over time. Madelyn shared how Aircall is leveraging digital customer success to garner deeper product insights.

Scale 108

Scale Sales Compensation Customer Success 108

User Pilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Venture Capital 52

Venture Capital SaaS Data Scale 52

SaaStr

DECEMBER 18, 2023

Organizations want to embrace AI, but they don’t have the right skill sets to get there, with 34% of businesses lacking the knowledge for it. There can be resistance to AI because of a lack of knowledge or skills, but change is inevitable. There’s usually a support, help desk, or agent management happening.

AI 252

AI Technology Scale Startup 252

SaaStr

JULY 13, 2023

Each will have a unique leadership style, sell different products, target different markets, lead different teams, and build distinctive growth strategies. You will be looking for someone to manage and scale the team. For Sales leaders, this may be someone with management experience or hired a team. Leadership experience.

Sales Recruiting 199

Sales Recruiting Sales Hiring Scale Sales 199

User Pilot

JULY 31, 2023

What does a product marketing manager (PMM) do? Chances are you already know their broad responsibility is to develop and implement a marketing strategy roadmap for a specific product. In this article, we will cover the key responsibilities of PMMs, as well as discuss the skills needed to succeed in this role.

Product Marketing 98

Product Marketing Management Marketing Customer Lifetime Value 98

Neil Patel

NOVEMBER 1, 2021

In a nutshell, content creator is a broad term describing someone who produces some form of content, including but not limited to blog posts, videos, photography, and reels. Content creators create content for blogs and social media platforms. Content Creators Vs. Influencers: Skills. What Do Content Creators Do?

Social Media 139

Social Media Content Marketing Payment Features Technical Review 139

User Pilot

JANUARY 15, 2024

Building a UI/UX design portfolio with diverse projects and seeking feedback from experts, so you can showcase your skills and find employment opportunities. Learn about them so you can choose your career path and know the skills you need to master. To save you time, we’ve built a no-code platform for product designers.

Software Review 103

Software Review Interviewing User Experience Technical Review 103

User Pilot

APRIL 21, 2024

Wondering how to build a conversion path for your SaaS product or e-commerce site? From the moment they learn about the product until they complete a desired action, like a demo booking, and beyond. Focus on their JTBDs, pain points , and gains from using your product. Userpilot is a product growth platform.

SaaS Payments 104

SaaS Payments Payment Services Payment Methods Payment Solutions 104

SaaStr

JULY 7, 2023

They were: One, starting with too incomplete a management team. This time, we had all the skills we needed in-house. In both my start-ups, I shipped product too early. That wouldn’t have killed either company, but we would have avoided a lot of the issues shipping a too incomplete product. for the job — or so I thought.

SaaS 242

SaaS Management Marketing Leadership 242

SaaStr

JANUARY 24, 2024

Mark Roberge , SaaStr fan-favorite and Co-Founder and Managing Director of Stage 2 Capital brought together some of the top CROs in SaaS during the SaaStr Annual to share some of their greatest learnings and pivotal moments leading some of the Cloud 100 SaaS companies. From a GTM execution standpoint, they weren’t focused.

Scale 239

Scale Sales Hiring Scaling Revenue 239

SaaStr

OCTOBER 29, 2022

If in your first year or two, you can often grab someone with such great commitment and such great management skills that they are a co-founder in all senses except when they started — hire them!! Probably 1:4 if you are just past product-market fit. And if it’s later, after product-market fit, then it’s harder.

Product Marketing 238

Product Marketing Marketing Management Compensation 238

Buffer Resources

SEPTEMBER 11, 2023

Incorporate keyword-rich terms that potential employers, clients, or business partners might use to find someone with your skills or work experiences. For the LinkedIn summary, you can weave a narrative about your professional journey, skills, achievements, and aspirations. Don't just list your job titles and tactical specialties.

Sales Recruiting 127

Sales Recruiting Sales Hiring Scale Social Media 127

SaaStr

NOVEMBER 9, 2023

Unless the product is very cheap and the prospect is close to closed already. The skills are not that portable. Just don’t hire them to manage larger accounts. Hiring anyone in customer success that wasn’t an expert in the product at their last company. Expecting an SDR to close. Hiring just 1 rep.

Sales Hiring 247

Sales Hiring Scale Startup Marketing 247

Totango

JULY 28, 2021

Following best practices for hiring a customer success manager can make a critical difference in the quality of your customer relationships. Customer success managers serve as the face of your company in dealing with clients, playing a key role in ensuring satisfying experiences of your brand. What Is a Customer Success Manager?

Customer Success 118

Customer Success Management Underperforming Technical Team Scale 118

SaaStr

JULY 28, 2022

By building the global ownership management platform, we’re changing how companies, investors, law firms, and employees manage equity. TripActions is the only all-in-one travel, corporate card, and expense management solution, providing 8,800+ customers around the globe with unprecedented visibility and control over spend.

Travel 240

Travel Finance Banking Development 240

SaaStr

AUGUST 19, 2021

What skills should he or she look for? Here are some rough rules: You want a VP of Everything (Sales, Marketing, Product, Eng) by about $1m-$2m ARR. If you are bootstrapped in SaaS, you won’t have enough capital to build your management team as fast you need to for quite a while. A bit more here.

Sales Hiring 285

Sales Hiring Part-Time VPE VPCs (Virtual Private Cloud) Startup 285

Totango

OCTOBER 20, 2022

Hiring team members with the right customer success manager skills is critical for the effectiveness of your CS team and strategy. Here we’ve identified the 13 most essential qualities to consider when hiring a CS manager. What Is a Customer Success Manager (CSM)? What Is a Customer Success Manager (CSM)?

Sales Hiring 91

Sales Hiring Customer Success Sales Recruiting Technical Review 91

SaaStr

FEBRUARY 23, 2023

is a software training company that focuses on helping end users and companies be more productive. G-P helps growing companies unlock their full potential by making it possible to build highly skilled global teams in days instead of months. Join these incredible companies to experience all the value of SaaStr! BrainStorm, Inc.

Payment Services 241

Payment Services Merchant Services Payments Embedded Payments 241

Totango

JANUARY 19, 2022

Whether you’ve worked in the customer success industry for a while or you’ve recently decided that this is the career path for you, searching for Customer Success Manager jobs can be intimidating – especially if you don’t know where to start. Top Skills Needed for All Customer Success Manager Jobs.

Customer Success 103

Customer Success Management Sales Hiring Interviewing 103

SaaStr

FEBRUARY 20, 2024

Making sure you’re putting the right account in front of the right person at the right time requires a more dynamic approach to territory management. So, they started saying, “Territories killed rep productivity.” Or if you’re utilizing a product-led growth model, this works too once you start to inject sales.

Scale 223

Scale Sales Marketing Construction 223

SaaStr

JULY 2, 2020

Finds a way to increase product velocity when inertia starts to drag you down. The skills it takes to build a clever hack with a small team, and iterate that hack very rapidly to respond to customer and market needs … are not the same skills it takes to scale from 10–100 engineers. A simplification of the prior 3 points.

Part-Time VPE 356

Part-Time VPE CTO Engineering Scaling 356

Intercom, Inc.

MARCH 15, 2018

Will Larson has managed infrastructure teams for some of the biggest names in software. Partnering with the Infrastructure, Data and Developer Productivity teams, his group builds the tools that support every Stripe engineer and keep Stripe reliable and performant. One of the blog posts was about this Yahoo! It was a miracle.

Engineering 214

Engineering Management Merchant Services DevOps as a Service 214

SaaStr

JANUARY 22, 2021

But there’s one thing I can tell you in SaaS, at least: Almost Everything Except the Product Itself is Sort of the Same at a Given ACV (Annual Contract Value) Level. Customers will expect more services, more account management, more configuration. Your VP Product will really get to know individual customers.

Fractional VPE 268

Fractional VPE Sales Hiring Part-Time VPE Engineering 268

SaaStr

JANUARY 19, 2022

When the product ends up having to go in a very different direction than everyone thought at first. The skills it takes to build a clever hack with a small team, and iterate that hack very rapidly to respond to customer and market needs … are not the same skills it takes to scale from 10–100 engineers.

CTO Hire 246

CTO Hire CTO Part-Time VPE Engineering 246

ChurnZero

JANUARY 25, 2024

How will customer success jobs, and the skills they require, evolve in 2024? As the role of CS changes, so do the critical skills required for CS teams, their leaders, and CS professionals seeking new roles. What skills will help CSMs and individual contributors stand out in 2024?

Customer Success 52

Customer Success Sales Recruiting Sales Hiring Scale 52

SaaStr

AUGUST 15, 2022

Knowing how to get funding as a start-up is an invaluable skill. Before attracting investors, ensure that your company structure and products are up to par. You do that by hiring a strong time, developing a product without getting attached to it, having a proper business structure, and not being put off by rejection. .

Scale 203

Scale Marketing Scaling Communication 203

SaaStr

SEPTEMBER 6, 2021

Product sometimes. The Pros are: Usually, a VP of Sales is your best manager. So usually, she can easily also manage Customer Success as well as all her reps. In most startups, your head of sales has the most people hiring and managing experience. The function inherently teaches management skills.

Customer Success 248

Customer Success Sales Hiring Finance Churn 248

SaaStr

JANUARY 19, 2023

Our industry-leading platform helps companies of all sizes and industries achieve durable growth through customer-led growth strategies (Gainsight CS), product-led growth strategies (Gainsight PX), and community-led growth strategies (inSided).

Sales Hiring 223

Sales Hiring Scale Cloud Churn 223

SaaStr

JANUARY 16, 2023

Initially, startups need to hire people with a broad range of skills who can do it all. To gear up your team for changes, help the top management see the light at the end of the tunnel. Using assessment tools and real-time data to build a strategic action plan increases productivity. . Plan before your team expands.

Scale 212

Scale CTO Hire Cloud Scaling 212

Subscription Flow

MARCH 25, 2024

Tasks in this diverse role include managing payments, complying with tax laws, and reducing risks such as chargebacks and fraud. Keeping all this in mind, in this blog, we will firstly be talking about how a Merchant of Record ecommerce can help an ecommerce business.

Merchant Services 94

Merchant Services Payment Services Payment Methods Payment Facilitation 94

Sales Hacker

OCTOBER 4, 2022

Manager, Outbound Growth Marketing at Greenhouse) and Will Allred (Co-Founder & COO at Lavender) to get TWO perspectives and TWO approaches on real sales emails, every week on Sales Hacker. My name is Hopeful Employee , and I came across your email marketing product on LinkedIn. I was writing and optimizing blog content for them.

Sales Hiring 82

Sales Hiring AI Search AI Content Marketing 82