User Pilot

JANUARY 31, 2023

In this article, we’ll go over what a know what customer-qualified lead is, why it’s important to track them and how can this help increase revenue. Have you ever used Customer Success Qualified Lead (CSQL) to drive product growth and increase your revenue? If not, then you’re missing out! Let’s get started!

Customer Success 91

Customer Success Revenue Software Review Strategy 91

Blulogix

FEBRUARY 16, 2024

Efficient Renewal Processes: Automation simplifies the renewal process by sending timely reminders, processing payments, and even handling routine inquiries, reducing the administrative burden and improving the customer experience. Tailoring the customer experience in this way can significantly increase engagement and conversion rates.

Payments 52

Payments Payment Services Revenue Management 52

User Pilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? We also explain: How product funnel differs from marketing and sales funnels. It also helps organizations improve conversion rates and create a positive customer experience leading to higher satisfaction and loyalty. This is the main question we explore in the article.

Social Media 88

Social Media Sales Funnel Acquisition Retention 88

Subscription Flow

MARCH 28, 2024

By giving the MoR for SaaS authority over tasks like paying taxes, processing payments, and conversions of currencies, SaaS companies are able to concentrate on their core services, improve customer support, and spur innovation in their products. Read more: What Is Merchant of Record (MoR)?

Merchant Services 52

Merchant Services Payment Services SaaS Payments Payment Solutions 52

User Pilot

DECEMBER 10, 2023

The final stage in the process is review; when you reflect on how to improve the other stages and aspects of your PLS motion. Book the demo to see how! Here’s how it works: Users get access to the product for free. Are you a product-led or sales-led kind of SaaS? Let’s dive right in! What is product-led growth?

Scale 100

Scale Sales Software Review Retention 100

User Pilot

MAY 2, 2024

You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. Customer feedback reveals areas for improvement and solutions to boost satisfaction. Book the demo to learn how to use it to orchestrate your customer retention strategy. To prevent it.

Retention 88

Retention Metrics Strategy Scale 88

Blulogix

MARCH 21, 2024

Recurring & Usage Billing The Essence of Customer Retention: Retention serves as the bedrock of subscription-based business models, crucial for maintaining a stable revenue stream and fostering organic growth through upsells and cross-sells. In B2B subscriptions, customer retention is the rhythm that sustains business harmony.

B2B 52

B2B Subscription Payment Features Retention 52

FastSpring

OCTOBER 13, 2020

Onboarding is your opportunity to teach a new customer how to successfully use your product. But you may want to consider giving your customers access to instructional content—videos, step-by-step instructions, helpful blog posts, etc. If you love your customers—which I’m sure you do—you want to hold onto them … tight.

Retention 148

Retention Payment Features Payment Methods Payment Services 148

SaaStr

SEPTEMBER 1, 2021

Marqeta Board Member Amy Chang interviews Peters about her extensive experience in revenue and marketing and how to align the two strategies. The question is, how many of those actually qualify as opportunities? The question is, how many of those actually qualify as opportunities? The Job is No Longer About the Leads.

Revenue 218

Revenue Strategy Marketing Interviewing 218

SaaStr

SEPTEMBER 17, 2020

In her session, Erica shares her hard-earned leadership lessons– from selling her company to what she’s learned at Github, we’ll share her most essential leadership principles for any stage of business. #1 As you scale, evaluate how you spend time. Facilitate cross-functional collaboration. #4

Leadership 328

Leadership Scale Communication Scaling 328

ChurnZero

APRIL 15, 2022

Have you ever wondered how certain companies know exactly the right moments to reach out with an offer? How did Chelsea and her team achieve these phenomenal results? And how can you apply the same strategies to your own expansion pathways? As acclaimed mentalist Tony Corinda said, “Good timing is invisible.

Payments 98

Payments SaaS Payments Payment Methods Payment Services 98

User Pilot

JANUARY 19, 2023

Looking to improve your retention rates by reducing customer retention costs? Especially if you don’t know how to invest your money the right way. This is why it’s critical to understand retention costs and how to reduce them. Customer retention cost (CRC) is how much you spend on customer retention over a specific period.

Retention 94

Retention Customer Lifetime Value Onboarding Acquisition 94

User Pilot

DECEMBER 9, 2021

And should you care about improving this retention metric? In this article, we’ll take an in-depth look at what Net Revenue Retention is, why it matters and the multiple approaches you can take to improve it. Use a product growth tool like Userpilot and start improving your NRR with in-app messaging.

Retention 96

Retention Revenue Software Review SaaS 96

Neil Patel

JULY 31, 2021

How do you create a conversion funnel, though, and how do you get the most from this tool? This is a rigid and fairly unrealistic way to view how people move through the stages of a sales cycle. Let me take you through exactly how it’s done. How to Create a Conversion Funnel. Let’s take a look.

Software Review 145

Software Review Social Media Sales Funnel Branding 145

SaaStr

MARCH 31, 2022

So for the audience, cloud giants are turbocharging startup sales, and the predominant reason for this is because they’re fundamentally changing IT budgets at the customers that we’re all selling to. And with that being said, today we’re going to discuss how you assess that, how you become successful on these.

Scale 221

Scale Marketplace as a Service Cloud SaaS Payments 221

SaaStr

MAY 27, 2023

But over time, I learned how to activate their collective brainpower, take their input, and then I make my call. We kicked off a new series that productized something we’ve been doing for 10+ years at SaaStr … getting top leaders to share their mistakes. So the rest of us can get to $100m+ ARR faster, with less stress and more success.

Technical Review 198

Technical Review Leadership Company Culture Startup 198

Blulogix

JANUARY 8, 2024

How the Right Platform Enhances Your Subscription Billing Experience By BluLogix Team Welcome back to our series on selecting the ideal subscription billing platform. This leads to increased efficiency, reduced errors, and improved customer satisfaction. Subscribers receive accurate invoices promptly.

Payments 52

Payments Payment Features Payment Services Subscription 52

Buffer Resources

JANUARY 18, 2023

In this article, we’ll walk you through some of these tools and how they can support your content creation journey. How it helps : If you’re ever stumped for ideas, checking Google Trends for topic ideas is a great way to get over your block. AnswerthePublic Price : Free with limited access.

Payment Services 125

Payment Services Payments AI Search Payment Methods 125

User Pilot

JULY 17, 2023

How to choose the right product team structure for your SaaS? TL;DR A product team structure describes how the business organizes experts from different roles and functions to deliver successful products. Such a cross-functional team, sometimes called a squad, has all the necessary resources and autonomy to release work independently.

SaaS 87

SaaS Scale Leadership Customer Lifetime Value 87

Unbounce

JUNE 24, 2021

Many restaurants have learned they need to focus on selling their food online. With this blog post, you’ll learn how to optimize your restaurant landing pages to: Get visitors to spend more time on your page. As opposed to restaurant franchises, they have limited resources to increase conversions and boost sales.

Pricing 130

Pricing Branding Sales Investment 130

Totango

FEBRUARY 11, 2022

Finally, we’ll show you how to ensure the success of your strategy by incorporating customer feedback into your upgrades. In a B2B SaaS context, delivering a frictionless customer experience can improve sign-up rates and free-to-paying customer upgrades for freemium apps. So, how do you deliver a superior B2B customer experience?

B2B 108

B2B B2C Technical Review Systems Review 108

Neil Patel

SEPTEMBER 21, 2021

In this blog post, we’ll discuss strategies for using Google Scholar to find marketing content ideas and research, plus tips to be successful. How Does Google Scholar Work? There is no limit on the number of documents that can be added to Google Scholar’s library—it all depends on how many publishers are participating.

Market Research 142

Market Research Trends Social Media Healthcare 142

ChurnZero

JANUARY 25, 2024

How will customer success jobs, and the skills they require, evolve in 2024? Let’s explore the essential trends, specializations, and factors driving the evolution of CS skills in 2024, and consider how you can upskill yourself and your team to stay at the cutting edge.

Customer Success 52

Customer Success Sales Recruiting Sales Hiring Scale 52

User Pilot

APRIL 7, 2023

When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. Use customer journey maps , application integrations, customer analytics, and CRM tools to collect cross-department insights.

B2B 91

B2B Underperforming Technical Team B2C Scale 91

User Pilot

JANUARY 23, 2023

In this article, we cover: How is marketing segmentation used in customer retention? A successful customer retention strategy starts with effective communication – the right message to the right audience at the right time. Marketing segmentation comes in handy here. Why is retention important in SaaS? Let’s get started.

Market Segmentation 96

Market Segmentation Retention Marketing Software Review 96

ChurnZero

FEBRUARY 23, 2023

Second, growth during times of uncertainty is most likely to come from cross-selling and upselling. This blog post aims to help you with that. There are two primary reasons why: First, you need to retain customers to simply “keep the lights on” so to speak. What is customer lifecycle management in plain English?

Management 52

Management Technical Review Retention Customer Lifetime Value 52

ChurnZero

FEBRUARY 23, 2023

Second, growth during times of uncertainty is most likely to come from cross-selling and upselling. This blog post aims to help you with that. There are two primary reasons why: First, you need to retain customers to simply “keep the lights on” so to speak. What is customer lifecycle management in plain English?

Management 52

Management Technical Review Retention Customer Lifetime Value 52

Totango

AUGUST 14, 2020

In our latest installment in the CXO Series , we sat down with Stephanie Comardelle, Vice President of Customer Experience, Success, and Solutions at Lucid to discuss what it takes to implement a stakeholder engagement plan at a time when there is so much going on as well as how they are managing their new customer success program. .

Customer Success 156

Customer Success Systems Review Engagement Leadership 156

User Pilot

FEBRUARY 3, 2023

In this article, we explore how to continuously educate and unlock value for your users throughout the customer lifecycle. Effective strategies for successful secondary onboarding: Monitor product usage to understand how users engage with different parts of your product and where they need more guidance. You can use modals for this.

Education 97

Education Onboarding Customer Success Engagement 97

User Pilot

JANUARY 17, 2023

So, let’s talk about value realization and what you can do to improve it. Unlock upsell and cross-sell opportunities. Value realization can make the difference between a customer who unsubscribes and a customer who becomes a brand advocate. Value realization is key for product growth. Time to live. Realization. Validation.

Software Review 94

Software Review Technical Review Technical Advisors SaaS 94

SaaStr

JANUARY 10, 2020

But to scale, you need them to focus on selling—which means you need specialists for every task. By Matthew Klassen, Gainsight Head of Creative. Supply is not the scarce ingredient in the economic equation any longer. And that means the customer is king.” What Specialization Looks Like To A Customer.

Sales Hiring 135

Sales Hiring Scale Underperforming Technical Team Onboarding 135

User Pilot

DECEMBER 19, 2023

Create added value for existing users by cross-selling and upselling. Collect and act on customer feedback to improve satisfaction. If you’re looking to improve your account management strategy, book a Userpilot Demo to see how we can help you with it. Retaining and expanding existing accounts.

SaaS Payments 86

SaaS Payments Management Customer Lifetime Value SaaS 86

Unbounce

AUGUST 4, 2021

You gotta sell with your copy, too. This blog post will cover four methods for better landing page copywriting and five examples to spark your inspiration. This blog post will cover four methods for better landing page copywriting and five examples to spark your inspiration. No pressure, right ? Get rid of jargon.

B2C 144

B2C AI B2B Benchmarks 144

FastSpring

DECEMBER 18, 2020

How businesses can take advantage of the growth around B2B Ecommerce. Let’s get selling! To visualize what B2B ecommerce covers, we’re talking about: Distribution selling: if a business is selling to another large store or chain retailer. Wholesale selling: if a business is selling to another in bulk.

Payment Methods 147

Payment Methods B2B Outsourcing Services Payment Services 147

Totango

MAY 5, 2021

By measuring product experience, as a facet of customer experience, you can view how your clients interact with your product on a daily basis and the level of satisfaction they get with your service. How comfortably they can integrate the product into their daily workflow. How easily they can access support/educational materials.

Data 118

Data Underperforming Technical Team Software Review Technical Review 118

CustomerSuccessBox

APRIL 27, 2022

If you can acquire new customers, then why bother about the upsell/cross-sell strategies? Cross-sell vs Upsell. Points of difference Upsell Cross-sell What is it? Cross-sell is a strategy to encourage your client to buy anything in addition to the primary product. It is easy.

B2B 52

B2B Strategy Business SaaS 52

User Pilot

FEBRUARY 26, 2023

If you’ve not created one before, you might wonder what a customer success renewal playbook is, why it’s essential, and how to create one. It addresses all you need to know about the customer success renewal process and how to create a playbook that guarantees repeated success. Book a demo today to learn how it helps you.

Customer Success 91

Customer Success SaaS Retention Education 91