Chart Mogul

NOVEMBER 3, 2023

The public SaaS market more than doubled in five years, from 2015 to 2020. Revenue from new business boomed, companies had money to burn, and the name of the game was growth at all costs—full speed ahead. Amid a market downturn, many organizations shifted their go-to-market strategies.

AI Search 52

AI Search Benchmarks Venture Capital AI 52

User Pilot

JANUARY 27, 2023

In this article, we explore various evaluative research methods and best data collection techniques for SaaS product leaders that will help you set up your own research projects. TL;DR Evaluative research gauges how well the product meets its goals at all stages of the product development process. Want to see how?

Management 98

Management Interviewing Data Trends 98

ChurnZero

FEBRUARY 17, 2022

9 tips to get your CSMs to adopt Customer Success software. But then once you finally secured the tools you and/or your team fought so hard for, you suddenly got cold feet. Sure, your current way of working is rather inefficient, ridden with workarounds, and prone to oversights, but it’s familiar and safe – it’s what you know.

Customer Success 98

Customer Success Software Compensation Leadership 98

OPEXEngine

APRIL 26, 2022

Well, capturing as much total available market (TAM) makes growing your business through customer acquisition necessary. If your TAM is large, and especially in a competitive sector, continually adding new customers is critical. . Fast growth SaaS vendors over $100M average 25-30% increase in new customers annually.

Acquisition 59

Acquisition B2B Benchmarks SaaS 59

SaaStr

NOVEMBER 16, 2020

As for Andy, prior to UserTesting, he was the Chairman and CEO @ Act On Software and before that held several positions at Salesforce, including COO – Products Group. In Today’s Episode We Discuss: * How did Andy make his way into the world of SaaS? How did he come to be CEO at the market leader, UserTesting?

Sales Hiring 203

Sales Hiring Scale Leadership Technical Review 203

Tom Tunguz

JUNE 1, 2014

In his book Behind the Cloud: The Untold Story of How Salesforce went from Idea to Billion Dollar Company and Revolutionized an Industry , Marc Benioff shares the 111 plays he learned through Salesforce triumphant rise to the most valuable SaaS company in the world. In performance marketing, the numbers speak for themselves.

Marketing 100

Marketing Sales Hiring Mobile Cloud 100

OPEXEngine

APRIL 8, 2021

What Are the Most Significant Factors Impacting the Business Environment for Your Company in 2021? Fundamental shifts in customer buying, big changes in workforce expectations, and rapid movement in the competitor landscape are what SaaS companies expect to have the most impact on business in 2021.

Sales Hiring 59

Sales Hiring Sales Recruiting SaaS Business 59

ChurnZero

OCTOBER 15, 2021

How did you go bankrupt?” At least, that’s how it seems when small actions compound over time and culminate in a sudden shift. At least, that’s how it seems when small actions compound over time and culminate in a sudden shift. Customer Success gradually, then suddenly, became essential to SaaS companies. Bill asked.

Customer Success 97

Customer Success Benchmarks Scale Underperforming Technical Team 97

SaaStr

JUNE 7, 2021

But back in 2017, CEO and co-founder Peter Gassner joined us after Veeva had recently IPO’d with a market cap less than a tenth of that size. From how the seed of an idea got planted to 1,700 employees 10 years later, there are many lessons to be learned. Tell us your version of the history. Get tickets here. TRANSCRIPT

Sales Hiring 338

Sales Hiring Underperforming Technical Team SaaS Headcount 338

Intercom, Inc.

OCTOBER 3, 2019

On this week’s show, we catch up with email marketing strategist, Val Geisler, as she walks us through some practical emailing tips, her process for onboarding, and why she likens career progression to a spiral staircase. You don’t immediately shove the main course in your guests’ faces. Short on time? Specialize.

Onboarding 143

Onboarding Sales Hiring Churn Consulting 143

SaaStr

JANUARY 28, 2020

And then, we ripped it out and Aaron went and talked to some of the top SaaS companies from today and added the case studies. Maria is one of the top SaaS leaders in marketing, just finished up the CMO Vanna plan, which IPOed. And what am I missing from your journey. Want to see more content like this? Jason : Yep.

Sales Hiring 212

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 212

ChurnZero

FEBRUARY 17, 2022

9 tips to get your CSMs to adopt Customer Success software Have you ever worked at a company where the Customer Success team had to beg for its own tools? But then once you finally secured the tools you and/or your team fought so hard for, you suddenly got cold feet. So how do we overcome this? That’s okay.

Customer Success 52

Customer Success Software Compensation Leadership 52

Sales Hacker

AUGUST 4, 2023

I’ve gone through a mix of emotions, reliving the insane 10-year journey that came out of a young Max being naively intellectually curious about how to scale sales at a startup. My life was taken on a wild journey, where I had the chance to meet and hopefully positively affect the lives of hundreds of thousands of people.

Scale 62

Scale Sales Hiring Sales Payments 62

Sales Enablement, SaaS and Growth

DECEMBER 4, 2017

Without doubt, one of the most exciting parts of being a marketer today is the perpetual challenge of finding new channels and tactics to leverage. There’s a whole host of marketing arbitrage opportunities out there - if you know where to look and spend your time. We call this situation “marketing arbitrage”.

Marketing 131

Marketing Outsourcing Services Social Media Technical Review 131

SaaStr

SEPTEMBER 24, 2019

At this time we have Joyce Kim, Arm Holdings Chief Marketing Officer, and Seth Shaw, InVision, Chief Customer Officer. It’s really interesting, just as a general SaaS business, but we also have a fairly unique aspect to our business, which is that we are entirely work from anywhere. Join us at SaaStr Annual 2020.

Sales Hiring 178

Sales Hiring Scale Technical Review Sales Recruiting 178

Chart Mogul

SEPTEMBER 15, 2023

For years we have been reading and hand-picking the best SaaS blog posts to share with 24K+ SaaS Roundup subscribers. Subscriber or not, anyone who wants to increase their SaaS knowledge will benefit by reading the curated posts below. The library encompasses hours and hours of reading, listening, and viewing material.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

Full Session

DECEMBER 13, 2022

Product adoption is critical for measuring the success of your product and business overall. User behavior tools can impact product adoption by giving your team insights into how users interact with your product. If customers adopt your product, it’s a good sign that it meets their needs.

Underperforming Technical Team 52

Underperforming Technical Team Pricing Innovation Metrics 52

TriTuns

MAY 1, 2019

You need to have clear executive support if your customer success program is going to survive. I have had many discussions with customer success (CS) leaders about the challenges they face setting up a growing customer success team in an organization that has never had a customer success program. 2) Train the customer success team.

Customer Success 40

Customer Success Metrics Sales Hiring Investment 40

SaaStr

AUGUST 7, 2020

359: The Secrets to Vertical Growth, What it Really Takes to Build a $1B SaaS Company with Matt Garratt, SVP, Managing Partner @ Salesforce Ventures, Trisha Price, Chief Product Officer @ nCino and David Schmaier, CEO & Founder @ Vlocity. This episode is sponsored by Linode. This episode is sponsored by Guideline.

Payment Solutions 152

Payment Solutions Pricing Payments Payment Services 152

OPEXEngine

DECEMBER 23, 2020

Some SaaS startups develop a form of zero-sum delusion early in their evolution, characterized by the following set of beliefs. Zero-sum delusion is a serious issue for an early-stage SaaS business. ARR < $25K), use a low-touch sales model and focus on the small and medium business market [1].

Underperforming Technical Team 52

Underperforming Technical Team Sales Hiring Consulting Forecasting 52

A Smart Bear

FEBRUARY 26, 2019

They don’t know how to analyze a market or competition, so they make it up instead learning how to do it. The implication is that this was unknowable or bad luck, but the truth is, this was a predictable result of not understanding the market. Sometimes that’s airtight product/market it. This is my style.

Underperforming Technical Team 64

Underperforming Technical Team Scale Sales Hiring Startup 64

Chart Mogul

DECEMBER 21, 2018

We kicked the year off with an awesome customer story about how DroneDeploy uses ChartMogul to inform their expansion strategy — it’s certainly worth a read. We also took a stand against gated content in February, and decided to make all of our resources available without the need to hand over your contact details.

Subscription 40

Subscription Payment Features Business Model Branding 40

SaaStr

FEBRUARY 2, 2024

Typically on SaaStr.com, we try to focus our content on mistakes to avoid, lessons learned and how to scale faster, but for the CEO Summit, Jason addressed the audience with what’s most top of mind for him at the start of 2024. “I really think we are in a new world as managers and as leaders,” Jason said to kick things off.

Sales Recruiting 294

Sales Recruiting Trends Sales Hiring Software Review 294

Chart Mogul

AUGUST 6, 2019

Elearning really is big business. Analysts from Research and Markets forecast that the industry will be worth a whopping $325 Billion by 2025. . So to succeed, you’d need to bring your A-game, and produce very well crafted eLearning videos. But just how hard is it to produce your own course? Let’s get into it!

Software Review 52

Software Review Pricing Mobile Wireless 52

SaaStr

OCTOBER 3, 2023

Your Startup is in One of Four Stages As a startup, you fall into one of four stages. Finding Product Market Fit — Typically has a marketing or sales leader, or you’re doing founder-led sales and product engineering and building. Pipe generation — Attracting your target market with active buying intent into your pipeline.

Enterprise 234

Enterprise B2B Scale SMB 234

SmartKarrot

JANUARY 4, 2023

It shows the loyalty a customer feels for an organisation and how many customers think this way. In addition, a positive NPS is always a good indicator of organisational health –your business is growing, there is enough market goodwill, and retention rates are sufficiently high. Understanding the Role of NPS in CS.

Customer Success 10

Customer Success Strategy Benchmarks B2B 10

SaaStr

AUGUST 12, 2020

David Sacks, General Partner at Craft Ventures joins the New New in Ventures to discuss The Cadence and how to structure around it while building a start-up. When you start growing above 50 employees, and certainly get to 100, things change, you now have teams, which means you have functional leaders. How do we solve this?

Startup 284

Startup Software Review Scale Systems Review 284

SaaStr

AUGUST 10, 2023

Whether you’re going from nothing to something or already scaling and thriving beyond $10-100M, healthy, sustainable growth in SaaS is on every founder’s mind. How do you build something that has a real shot at making it? “You You want to get as much feedback as you can about your idea so you can make it better.

Scale 182

Scale Scaling Sales Hiring Cloud 182

SaaStr

FEBRUARY 11, 2021

In SaaS, #1 most common misfire, with a bullet, is the VP/head of sales. It goes something like “You’ve Got to Get Past the Carcass of Your First VP of Sales” or “It’s The Second VP of Sales When You Really Start Selling” or variants thereof. Because in SaaS start-ups, it seems like the majority of first VP Sales fail.

Sales Hiring 363

Sales Hiring Scale Sales Recruiting Sales 363

SaaStr

JUNE 10, 2021

Transcript: Announcer: In today’s SaaStr insider episode, Marten Mickos, CEO at HackerOne shows the innovative approach of packaging customer value, and how your business can use their model to build elegant and powerful customer offerings. And if we look at the specifics of the word SaaS, software as a service.

Outsourcing Services 144

Outsourcing Services Marketplace as a Service Outsourced Development Scale 144

Sales Hacker

MARCH 2, 2020

And for leveling up your sales skills, nothing beats a good sales book. I’ve pulled together the top 97 books from a range of sales disciplines to give you the information you need to stay relevant, lead conversations, understand the trends — and of course, improve your game. How to Get a Meeting with Anyone. Agile Selling.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

SmartKarrot

FEBRUARY 21, 2022

Whether big or small, any organization needs one or more change agents to initiate the necessary change in the business environment. A change agent is an individual who can be an insider or outsider who assists an organization in initiating the changes necessary in the business’s operations.

B2B 10

B2B Underperforming Technical Team Innovation Social Media 10

Sales Hacker

OCTOBER 7, 2021

Let’s flip the script: Your intellect, emotion, instinct, and empathy as a woman are what make you both a valuable human and invaluable company asset. Celebrate taking time off to be with your family, kids, pets, friends, or alone with your thoughts. What is one a-ha moment you’ve had in your sales career?

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SaaStr

MAY 14, 2023

At the very first SaaStr Annual in 2015 , we picked 3 break-out leaders at $5m-$10m, and added Nick Mehta from Gainsight. How did they do? Here’s a chance to look back at 4 pre-IPO SaaS leaders today, and how they were doing and what they were thinking in the run up to $10m ARR. Is that your common go to?

Sales Hiring 240

Sales Hiring Sales Recruiting Scale Payment Methods 240

Casey Accidental

OCTOBER 18, 2021

I also wrote about being a product leader during a crisis. But not much is written about starting as a new product leader. When I started advising Eventbrite, the company had a business unit structure, so it didn’t even have a CPO role, but product leaders embedded into different business units.

Technical Advisors 140

Technical Advisors Technical Review Scale Marketplace as a Service 140

User Pilot

JANUARY 23, 2023

Wondering what customer success OKRs are and how they can help your customer success team flourish? With OKRs, you can develop clear strategies to promote product growth and effectively communicate them to your customer success teams. KPIs, meanwhile, are single metrics used to measure progress against customer success OKRs.

Customer Success 97

Customer Success Software Review Onboarding Systems Review 97

SaaStr

FEBRUARY 22, 2019

Nick Mehta is the CEO @ Gainsight, the #1 customer success platform for corporate services, turning your customers into your best growth engine. In Today’s Episode We Discuss: * How Nick made his way into the world of SaaS and came to lead the charge in the category creation of customer success as CEO with Gainsight?

Sales Hiring 118

Sales Hiring Customer Success Scale Sales Recruiting 118