User Pilot

JUNE 22, 2023

A good customer churn rate is 3% or less for SaaS companies. Using in-app surveys to collect and analyze customer feedback. To reduce churn rate , you can follow practical tactics like: Personalize customer experience from the start by tailoring onboarding and in-app guidance. What is a good customer churn rate?

Churn 98

Churn Retention Onboarding Engagement 98

User Pilot

APRIL 14, 2023

A good adoption solution requires an engagement layer for in-app guidance. Most of the platforms offer a solid engagement level and enable you to collect user feedback in-app. Most of them are limited to goal tracking and in-app experience performance tracking. Maybe something completely else? Book the demo!

SaaS 98

SaaS Onboarding Pricing Mobile 98

User Pilot

JUNE 12, 2024

Use Userpilot to conduct surveys , invite users for interviews, and analyze their in-app behavior. User acquisition specialist’s main responsibilities As a user acquisition specialist, you will play a critical role in driving the growth of SaaS products. Let’s get started! Book a demo to see it in action!

Acquisition 52

Acquisition Artificial Intelligence Social Media Data Analysis 52

User Pilot

AUGUST 6, 2023

An example of automated in-app onboarding could be triggering personalized onboarding walkthroughs or checklists based on welcome survey responses. You can trigger automatic in-app messages contextually to improve feature discovery and provide in-app guidance. Why implement marketing automation in your SaaS?

Marketing 98

Marketing SaaS Social Media Onboarding 98

User Pilot

JUNE 8, 2023

As a result, you get the key that opens the door to a treasure of product growth insights for your SaaS business. After setting onboarding goals, tracking user interaction with in-app guidance elements will optimize the onboarding process to increase activation rates. Why should you collect event data?

SaaS Payments 98

SaaS Payments Data Payment Solutions Payments 98

User Pilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? Build in-app guidance to prompt discovery and engagement. Provide in-app self-service support to reduce friction. Constantly collect feedback with in-app surveys and act on it. Deliver contextual product education and guidance.

Strategy 98

Strategy Software Review Business SaaS 98

User Pilot

JULY 11, 2023

TL;DR The best customer experience videos about user onboarding include: A Userpilot video about SaaS onboarding (with an AI-generated avatar). If you run a SaaS, feel free to book a Userpilot demo to see how you can offer outstanding customer service. One of which is about creating the best SaaS onboarding experience.

Technical Review 97

Technical Review Onboarding Mobile Retention 97

User Pilot

JUNE 16, 2024

TL;DR User onboarding is the process of introducing key product functionalities and providing guidance to enable customer success. Educate customers through various formats, including video tutorials , training courses, blog articles, resource centers , webinars, and live training sessions. Let’s get to it!

Onboarding 52

Onboarding Scale Education Customer Success 52

User Pilot

APRIL 21, 2024

Wondering how to build a conversion path for your SaaS product or e-commerce site? It helps create in-app experiences to optimize user conversions. Try Userpilot and Take Your In-App Experiences to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is a conversion path and why is it important?

SaaS Payments 104

SaaS Payments Payment Services Payment Methods Payment Solutions 104

User Pilot

JUNE 9, 2023

Here are the ways you can segment onboarding messages to personalize the customer experience: Segmenting new users helps you send relevant, customized in-app messages. Analyzing feature usage helps you identify features with high/low engagement and provide in-app guidance to improve feature engagement.

Onboarding 94

Onboarding SaaS User Experience Engagement 94

User Pilot

FEBRUARY 25, 2024

Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. No-code tools are making complex tasks simple, such as building in-app product tours. Personalized experiences are becoming standard in the SaaS world.

SaaS Payments 105

SaaS Payments Trends Payment Solutions Payment Methods 105

User Pilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. Incorporating videos into in-app experiences is an engaging way to educate users. Let’s start!

Trends 98

Trends Engagement Artificial Intelligence Machine Learning 98

User Pilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. What is a SaaS learning management system? A SaaS LMS is a cloud-based LMS.

Systems Review 98

Systems Review Management SaaS Education 98

User Pilot

JUNE 30, 2023

Customer engagement lies at the heart of every thriving SaaS product. In this article, we will delve into the top 12 strategic customer engagement tactics and then look at some of the leading customer engagement examples in the SaaS industry. Introduce new features to existing customers with in-app banners.

Engagement 97

Engagement Entertainment AI Customer Lifetime Value 97

User Pilot

FEBRUARY 25, 2024

From marketing funnel analysis to review funnel analysis, this article shows you the most important funnels for SaaS. TL;DR Funnel analysis helps map out all the steps website visitors and in-app users take to achieve conversion goals , like signing up for your tool or completing the onboarding process. Identify friction areas.

SaaS Payments 105

SaaS Payments Payment Services Payment Methods Payment Solutions 105

User Pilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. Offer self-service support via in-app resource centers.

Customer Success 98

Customer Success Strategy Customer Lifetime Value SaaS 98

User Pilot

JULY 30, 2023

To improve user retention, you can use Userpilot to execute the following strategies: Offer contextual in-app guidance. Both acquisition and retention costs are key SaaS metrics and equally important aspects of your customer acquisition and retention efforts. Track and analyze user behavior. Customer acquisition cost formula.

Acquisition 98

Acquisition Retention Customer Lifetime Value User Experience 98

User Pilot

JANUARY 14, 2023

Userpilot helps you segment users, create your desired educational content, and embed them in-app to support new and existing customers. Successful customer education program examples in SaaS. New users need guidance to understand how your product functions and how to make the most of each feature. Asana self-serve guides.

Education 98

Education SaaS Onboarding Customer Success 98

User Pilot

AUGUST 30, 2023

You may resolve customer issues and reduce resolution time by: Offering onboarding guidance for new users to equip them early for smoother navigation. Use segmentation for automating in-app messages with solutions for specific issues. Triggering in-app surveys to gather insights about and understand customer expectations.

Customer Lifetime Value 104

Customer Lifetime Value Customer Support AI Onboarding 104

User Pilot

DECEMBER 19, 2023

SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth.

SaaS Payments 103

SaaS Payments Management Customer Lifetime Value SaaS 103

User Pilot

APRIL 28, 2023

Unless you’ve lived in a cave for the last year or so, you must have witnessed the shockwaves that AI is sending through the SaaS space. Userpilot ’s AI-powered WYSIWYG editor enables you to create and improve your in-app guidance copy with less effort and time. User onboarding is no exception. Shall we dive in?

Artificial Intelligence 97

Artificial Intelligence AI Onboarding Machine Learning 97

User Pilot

DECEMBER 22, 2023

TL;DR UX microcopy is the small snippets of text in the UI that help users interact effectively with the app or website. A few common examples of microcopy in UX include CTAs, error messages, placeholders, in-app guidance and new feature announcements , and confirmation messages. Let’s get right to it!

AI 105

AI Scale User Experience Onboarding 105

User Pilot

MAY 2, 2024

You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. It’s crucial for SaaS businesses because it drives revenue growth, increases customer lifetime value , reduces customer acquisition costs , and fosters positive word-of-mouth marketing.

Retention 111

Retention Metrics Strategy Scale 111

Totango

NOVEMBER 8, 2023

Pendo and Mixpanel, two leading solutions in the enterprise software market, give SaaS companies the power to track and analyze product usage across their customer base—creating a rich set of data and insights key to designing, iterating, and improving the customer experience. What is Mixpanel?

Data 92

Data Finance Enterprise Interviewing 92

User Pilot

MARCH 20, 2020

If you’re currently struggling to activate users, then you may need to look at improving your in-app guidance. In-app guidance is a fancy way of describing the onboarding that happens within your product. It focuses purely on what happens in-app. Most in-app guidance takes one of two forms.

Social Media 111

Social Media Onboarding Engagement SaaS 111

User Pilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. This article discusses ten tips that can help you to effectively scale customer success teams in SaaS.

Scale 104

Scale Customer Success Scaling SaaS 104

User Pilot

JULY 5, 2023

Wondering how to improve customer satisfaction scores and foster long-term success for your SaaS business? Customer satisfaction has become critical for any SaaS business as customers have increasingly competitive options. Trigger tooltips to provide contextual guidance at relevant moments and prompt customer interaction.

SaaS Payments 98

SaaS Payments Payment Solutions Payment Services Payment Methods 98

User Pilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? In this article, we cover: What SaaS customer onboarding is and why it’s important. Onboarding best practices for SaaS companies. What is SaaS customer onboarding?

Onboarding 98

Onboarding SaaS Customer Support Engagement 98

User Pilot

JULY 20, 2023

Drive customer success with contextual in-app guidance. Reducing customer churn rate with Userpilot: Monitor in-app user behavior to predict churn. Gather insights from churned customers with in-app surveys. Wondering how to reduce customer churn rate for your business? You’ve opened the right link!

Churn 98

Churn SaaS Payments Payment Solutions Payments 98

Subscription Flow

DECEMBER 20, 2023

Navigating the bustling SaaS landscape without a reliable CRM system is similar to one being like a child who is attempting to learn a skill without the helpful guidance of a teacher. The majority of the time, SaaS companies are involved in business-to-business sales. What are the Benefits of SaaS CRM?

Payment Solutions 59

Payment Solutions Payment Services Payments SaaS Payments 59

User Pilot

APRIL 3, 2024

Wondering how to create a resource center for your SaaS product? This can include blogs, case studies, webinars , video tutorials , checklists, and interactive walkthroughs. Then, you’ve come to the right place! A resource center is a central hub of resources that helps your customers solve problems and learn more about your product.

AI Search 105

AI Search Software Review SaaS AI 105

User Pilot

APRIL 26, 2023

Because it’s one of the best ways to improve customer retention and grow faster in SaaS. What the best customer data platform is for SaaS companies. Collect customer satisfaction data with in-app surveys , including CSAT surveys and NPS surveys. 6 ways to collect and analyze customer data.

Data 98

Data Data Analysis Software Review SaaS 98

User Pilot

MARCH 23, 2023

In this article, we’ll cover what contextual onboarding is, why it’s important for SaaS businesses, and how successful companies have implemented it by leveraging user onboarding software. Kommunicate leverages real-time interactive guides so customers can learn how to use their app by using it.

Onboarding 96

Onboarding Engagement Retention Software 96

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. They can take several forms, including: In-app guides. Video tutorials and transcripts.

Engagement 104

Engagement Onboarding Artificial Intelligence Social Media 104

User Pilot

JUNE 26, 2023

Customer feedback helps SaaS companies personalize the customer experience and identify pain points and needs as well as factors contributing to customer success. Implementing customer feedback systems involves gathering feedback via multiple channels, including in-app surveys , interviews, reviews, and social media comments to name a few.

Systems Review 98

Systems Review Social Media Technical Review Software Review 98

Sales Hacker

SEPTEMBER 8, 2023

Share Where SaaS is and Where SaaS Will Be in 2024 This newsletter draws inspiration from one of our favorite talks at SaaStr from David Sacks’s (GP of Craft Ventures) with Jason Lemkin on Where SaaS is and Where SaaS will be in 2024. High vs Low Margin SaaS Models Software is an inherently high-margin business.

Artificial Intelligence 92

Artificial Intelligence SaaS AI Generative AI 92

User Pilot

MAY 18, 2023

Goals: The goal of UX is to optimize the in-app experience and help users complete tasks easily, while the goal of CX is to create great experiences throughout the customer journey to nurture loyalty and increase customer retention. UX is mostly used in the context of digital experiences with mobile apps, software products, or websites.

User Experience 98

User Experience Underperforming Technical Team Customer Lifetime Value Retention 98