Intercom, Inc.

DECEMBER 12, 2018

For example, a business that sells their products or services to consumers (B2C) or to businesses (B2B) and use different channels and techniques to acquire customers, and will have varying technology needs as a result. This works as well for a B2B company like Intercom as it does for any B2C company. Stage 2: Engage.

Technical Review 223

Technical Review Technology Scale Marketing 223

Neil Patel

SEPTEMBER 1, 2021

B2B and B2C content marketing require entirely different strategies. As mentioned, B2B content marketing presents different challenges from B2C content marketing. With B2B, you’re targeting other businesses, whereas, with B2C, you’re targeting individual consumers. How Is B2B Content Marketing Different From B2C?

B2B 144

B2B Strategy B2C Content Marketing 144

Totango

FEBRUARY 11, 2022

B2B customer experience differs from B2C customer experience in several important ways. Because of these factors, B2B sales and renewal cycles may be longer than their B2C counterparts. In today’s digital environment, B2B customer experience is driven by online and mobile interactions with brands.

B2B 114

B2B B2C Technical Review Systems Review 114

Totango

JULY 1, 2022

Then we’ll explore why it plays a major role for B2B SaaS business models and how loyalty for B2B businesses differs from that for B2C brands. What Are Key Differences between Customer Loyalty for B2B and B2C Brands? First, we’ll discuss what customer loyalty is. What Is Customer Loyalty?

B2B 114

B2B B2C Underperforming Technical Team Business 114

User Pilot

APRIL 30, 2024

Microsoft offers enterprise solutions, productivity suites, and cloud services for both B2B and B2C sectors, emphasizing innovation and efficiency. Oracle ERP provides advanced financial and supply chain optimization, and human resources management for large enterprises in both B2B and B2C sectors. Build a resource center in Userpilot.

SaaS Payments 104

SaaS Payments Payment Methods Payment Services Payment Solutions 104

CloudGeometry

SEPTEMBER 7, 2021

SaaS applications we use and love (from B2B to B2C and everything in between) seem to come from a heady blend of design thinking, cross-platform UX, and iterative feature prototyping. Product development teams work hard on figuring out what the best user experience is, and on coding it up.

DevOps as a Service 130

DevOps as a Service Software Development AWS Cloud 130

User Pilot

MAY 27, 2025

A professional with experience at a global company. A person who was focused on B2C products. Requirements 5+ years product-led growth experience in SaaS – ideally in high-growth, global companies. Someone with a strong product sense and a proven track record of improving user experience and customer value.

Management 52

Management Underperforming Technical Team Scale B2C 52

Intercom, Inc.

MARCH 28, 2022

Second, expectations are rising for consumer-grade experiences. Whether B2C or B2B, all businesses must now deliver digital experiences that are easy to use, delightful, and personal. Not only is this what customers want (and expect), but it also will have a significant impact on revenue for businesses going forward.

Scale 228

Scale Engagement Technical Review Business 228

User Pilot

MAY 31, 2023

A good UX design helps to make your product easier to use and create a delightful experience. Slack’s empty state helps to show its features and minimize the user’s cognitive load. Airtable uses a simplified sign-up form to collect customer data and avoid overwhelming users with too many questions.

User Experience 97

User Experience Mobile B2C Onboarding 97

Chargify

MARCH 6, 2018

To be clear, EdPlace isn’t just a B2C business. The company has both a B2C product for parents and a B2B product for private tuition businesses (in the U.S. Whether utilizing the B2C or B2B product, the students’ experience is consistent across both products. Managing both B2B and B2C business models.

B2C 40

B2C Merchant Services B2B Payment Methods 40

User Pilot

MAY 20, 2024

B2B loyalty programs focus on long-term partnerships with personalized services, while B2C programs target individual consumers with general rewards and immediate purchases. What is the difference between B2B and B2C loyalty programs? B2C programs typically offer discounts, freebies, or special deals on products.

B2B 101

B2B B2C Retention Education 101

Neil Patel

AUGUST 5, 2021

Business-to-consumer (B2C) marketing , as it’s called, comes with its own challenges. You must provide people with a memorable user experience and show them you value their business. Above all, in this consumer-focused industry, remember to prioritize the user experience.

Advertising 142

Advertising Strategy Social Media Marketplace as a Service 142

OpenView Labs

APRIL 2, 2020

It blurred the lines between B2C and B2B products as enterprise companies began demanding the same kind of intuitive, well-designed user experience featured in consumer products like mobile apps. This time, it’s less about blurring the lines between B2C and B2B than it is about getting rid of them all together.

Marketing 96

Marketing B2C Underperforming Technical Team B2B 96

Frontegg

AUGUST 12, 2021

The company has a strong B2C client portfolio (Siemens, Gymshark, Toast, WeTransfer) thanks to its strong B2C auth solution with strong social SSO functionality. The company is boasting over 100 million successful logins on a daily basis, a feat that is hard to argue with. 3 – Frontegg. 5 – PingIdentity.

B2C 98

B2C Identity management B2B Systems Review 98

Frontegg

NOVEMBER 25, 2021

The company has a strong B2C client portfolio (Siemens, Gymshark, Toast, WeTransfer) thanks to its strong B2C auth solution with strong social SSO functionality. The company is boasting over 100 million successful logins on a daily basis, a feat that is hard to argue with. 3 – Frontegg. 5 – PingIdentity.

B2C 98

B2C Scale Identity management Enterprise readiness 98

User Pilot

JUNE 30, 2021

Trial conversion rate is the number of trial-to-paid users divided by the number of trial users. The average free trial conversion rate for B2C is higher than B2B. These come down to the type of free trial you are using, the complexity of your product, your audience (B2C vs. B2B), and how much you focus on onboarding.

Benchmarks 98

Benchmarks B2C SaaS Software Review 98

Neil Patel

FEBRUARY 15, 2021

Whether you’re in the B2B or B2C space, you need to build a website to showcase and sell your products or services. When embarking on a website design or redesign, you must consider user experience (UX). UX refers to the overall experience your visitors have as they navigate through your website.

Sales 139

Sales Technical Review B2C User Experience 139

SaaStr

DECEMBER 26, 2019

I’ve worked at multiple high growth SaaS businesses as a growth leader, and the data we’re seeing right now … This is from … is that CAC is increasing both in B2B and B2C, and you’re going to see how that relates, right? Alice, I think you have some experience in that from your days at accelerate in Front?

Sales Hiring 172

Sales Hiring Payment Methods Payment Solutions Marketing 172

Intercom, Inc.

NOVEMBER 7, 2019

Here are five quick takeaways: The founders of Spendesk noticed that, while the B2C space was innovating with peer-to-peer quickpay options, nothing like that existed in the B2B space (which often lags a few years behind the consumer market). Short on time?

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

Neil Patel

MAY 18, 2021

A CRO program can improve ROI for your e-commerce business by targeting website performance and testing user experience methods that encourage online conversions. A strong CRO program can tackle all of these solutions while putting user experiences first and creating a clear framework for improving on-site experiences.

Sales Hiring 131

Sales Hiring Scale Education B2C 131

User Pilot

MARCH 24, 2025

In this role, you will define and execute the mobile product strategy, enhancing the user experience for field service professionals while driving seamless integrations with enterprise systems. She has successfully launched and optimized engaging products by leveraging market trends, user feedback, and cross-functional collaboration.

Mobile 52

Mobile Underperforming Technical Team Management Scale 52

Totango

JUNE 24, 2022

You’re not only obliged to deliver high value with superior service, but you also need to deliver a smooth, no-hassle digital experience to keep customers happy. Moreover, the outcomes that define customer success may vary based on whether your SaaS product is B2C or B2B.

Customer Success 109

Customer Success SaaS Technical Review B2C 109

Sales Hacker

NOVEMBER 10, 2023

Tracking the time users take to derive value offers insights into initial user experience effectiveness. Whether your company is B2B or B2C, catalyzing your customers’ passion helps inform your roadmap, boost your brand, attract new customers, and accelerate their time to decision.

VP of Engineering 119

VP of Engineering Scale Outsourced Development Benchmarks 119

Sales Hacker

MARCH 7, 2018

Amazon has perfected (and somehow continues to perfect) the B2C buying experience. And when they step back into the office to evaluate solutions and perhaps buy from you, they now have certain expectations when it comes to the customer experience. No two Amazon users experience the same thing.

B2C 77

B2C Education B2B User Experience 77

User Pilot

MARCH 21, 2024

User sentiment data regarding the positive and negative emotions the user experiences while interacting with your brand. Psychographic data such as the user’s core, values, religious views, hobbies, and interests. The Target Audience Customer Profile Template aids B2C companies in reaching individual buyers.

Sales Recruiting 105

Sales Recruiting Underperforming Technical Team Interviewing Social Media 105

Intercom, Inc.

NOVEMBER 11, 2021

And there were a lot of times that I would find myself coding things that I didn’t believe were ultimately going to serve end-users, and therefore, were also not going to serve the business that was supposed to be providing help to the users. And so, I thought, “I need to fix this. ” My quest continues.

Onboarding 254

Onboarding Sales Hiring Sales Recruiting Underperforming Technical Team 254

User Pilot

OCTOBER 15, 2023

Their holistic approach bridges gaps between digital marketing, product, and user experience to foster long-term relationships and sustainable growth marketing opportunities. Craft features and optimizations that enhance user interaction and steer them towards coveted outcomes. Conduct A/B testing with Userpilot.

Growth Marketing 105

Growth Marketing Marketing Customer Lifetime Value Scale 105

The Angel VC

AUGUST 25, 2017

We look for startups that leverage marketplace dynamics to create unique user experiences in fragmented markets , with the potential to develop a moat through network effects. We are open to all of C2C, B2C, B2BC and other types of marketplaces. They will continue to transform entire industries.

Investment 118

Investment Marketplace as a Service Blockchain Machine Learning 118

Frontegg

NOVEMBER 18, 2021

Most user management providers today work with platforms like Amazon, LinkedIn, Github, Instagram, Apple, Reddit, and more. This coverage is allowing SaaS developers to create better user experiences and improved customer satisfaction. In a nutshell, the social login is a user-friendly Single Sign-On (SSO) variation.

Underperforming Technical Team 105

Underperforming Technical Team Social Media Azure Mobile 105

User Pilot

AUGUST 30, 2021

Product analytics tools are a type of software that enables you to measure and visualize user data. Product analytics platforms provide crucial information that enables you to optimize your user experience and make informed decisions when it comes to what to develop/improve in your product. Not necessarily. Who is it for.

Product Marketing 98

Product Marketing Payment Solutions SaaS Payments Software Review 98

User Pilot

MAY 30, 2024

The Aha moment is the moment when the user experiences the product or feature value for the first time. It is a pivotal moment in the customer journey because it helps users understand how the product can help them achieve their goals. This means you have to analyze the behavior of different user segments separately.

AI Search 105

AI Search Onboarding User Experience B2C 105

User Pilot

APRIL 24, 2024

It enables you to collect customer feedback in-app, analyze user behavior using multiple reports, and conduct product experiments. This was not a problem in Microsoft because when you have millions of B2C users, it’s far easier to recruit participants with a $100 voucher incentive. Book a demo to learn more.

Interviewing 103

Interviewing B2C B2B Advertising 103

Neil Patel

MARCH 9, 2021

By developing a deeper understanding of your customers using lead scoring, you’re able to create unparalleled user experiences. B2C businesses and companies that offer fixed-price products are more likely to find lead yield useful. It becomes known as a business that takes care of its customers at every stage.

Scale 117

Scale Underperforming Technical Team Metrics B2B 117

Neil Patel

OCTOBER 12, 2020

Personalization: Emarsys : Emarsys is an AI omnichannel platform helping you personalize your B2C marketing across the board. Using artificial intelligence, it learns customer behavior to predict their next move, segment users, and select using artificial intelligence content automatically. You can analyze mass sets of data in seconds.

Artificial Intelligence 138

Artificial Intelligence AI Search AI Social Media 138

User Pilot

MARCH 30, 2025

For B2C, TikTok and Instagram creators often drive the most impact. Affiliates and influencers get rewarded per download, sign-up, or in-app purchase, ensuring they are motivated to drive high-quality users. What happens after user acquisition? For B2B apps, LinkedIn influencers and YouTube thought leaders might work best.

Mobile 62

Mobile Acquisition Software Review Social Media 62

SaaStr

DECEMBER 31, 2019

Prior to that, she has 13 years of B2B and B2C experience in Silicon Valley and has led marketing teams at Dropbox, Salesforce and Nvidia. They should trust the security that the product has without sacrificing the user experience. Otherwise it breaks the user experience. Ciara : Cool. Bela : Yeah.

Enterprise 148

Enterprise Underperforming Technical Team Scale B2B 148

FastSpring

APRIL 13, 2023

Across markets, companies were “taking big data sets and visualizing them in interesting ways to create user experiences.” Experience is the keyword here. Thanks to massive technological advances happening in big data and AI, Justin saw new possibilities for improved user experiences with a brand. And he wanted in.

Payment Methods 147

Payment Methods Marketing Payments SaaS Payments 147