User Pilot

JULY 18, 2023

PMs collaborate closely with teams from across the organization, like the engineering team, and liaise with senior leadership. The growth product manager focuses on improving customer acquisition, retention, and other important KPIs. This is essential to build a roadmap that drives the product strategy. Interview preparation template.

Management 80

Management Artificial Intelligence AI Market Research 80

OPEXEngine

JANUARY 30, 2020

Market leadership. Everyone in the SaaS world knows that the SaaS model is based on strong new customer acquisition, expansion and high customer retention rates. Investors look closely at customer retention and valuations are correlated with the revenue growth driven by customer acquisition and retention. Customer Acquisition.

Sales Hiring 49

Sales Hiring Benchmarks SaaS Acquisition 49

User Pilot

NOVEMBER 23, 2023

Soft skills, like communication or leadership , are more general and can be used in different contexts. Robust leadership and communication skills combined with emotional intelligence are vital for PMs to navigate complex organizational landscapes and get stuff done. They enable PMs to apply their hard skills effectively.

Management 82

Management Technical Review SaaS Leadership 82

Chart Mogul

DECEMBER 8, 2022

This year alone, I shared over 200 curated reads on leadership, growth, pricing, SaaS metrics, benchmarks, and much more. This year alone, I shared over 200 curated reads on leadership, growth, pricing, SaaS metrics, benchmarks, and much more. 2022 OpenView SaaS Benchmarks Report. Top 10 SaaS Reads of the Year.

Sales Hiring 52

Sales Hiring SaaS Scale Benchmarks 52

Kellblog

SEPTEMBER 14, 2020

What’s marketing’s contribution to our customer acquisition cost (CAC) ratio and how are we improving it? There’s no one better to write this book than the leadership team at Plannuh, Peter, Scott, and Dan. What’s our week 3 pipeline conversion rate for new logo vs upsell. opportunities? And dozens and dozens more.

Artificial Intelligence 98

Artificial Intelligence Marketing AI Search Social Media 98

SaaStr

APRIL 24, 2020

Prior to their IPO, Domo raised funding from the likes of Benchmark, Founders Fund, a16, Greylock and IVP to name a few. How does John think about the role of leadership in a crisis such as this? Where does John believe many leadership teams go wrong in times such as this? What is the right tone for the leader to adopt?

Scale 212

Scale Leadership Strategy Technology 212

BrightBack

JANUARY 17, 2022

By connecting Chargebee’s subscription billing record with product usage, engagement, and demographic data, our combined customers will ultimately have new ways to predictively engage, grow, and retain subscribers long before they want to cancel, leveraging our benchmarked intelligence and testing features.

Payments 59

Payments Payment Methods Payment Features Payment Solutions 59

Sales Hacker

MARCH 24, 2021

In order to be successful, leaders should consider each entity as one unified team, operating underneath the umbrella of client acquisition and revenue. Benchmarking on a weekly or monthly basis may be required. Use their unique expertise to build a holistic approach founded on strategy both in lead scoring and client acquisition.

Marketing 106

Marketing Sales Underperforming Technical Team Metrics 106

OpenView Labs

MARCH 8, 2021

For many folks in leadership positions, the answer might be… asking job candidates good questions. Metrics and benchmarks. 9 Sales Benchmarks for Building a Scalable Sales Machine. Loom’s Peter Prowitt shares the biggest mistakes to avoid if you’re interviewing for a sales position. What’s your biggest weakness?

Sales Hiring 80

Sales Hiring Scale Sales Recruiting B2B 80

Neil Patel

AUGUST 28, 2020

From strategic ideation and leadership to account management and execution specialists, ask for the team who’ll work with you to achieve your goals. And it helps your decision to choose, using the type of companies they’ve worked with as a benchmark: 4. Industry-specific Thought Leadership. Doing this does two things.

Outsourcing Services 144

Outsourcing Services Sales Hiring Outsourced Development Company Culture 144

Sales Hacker

AUGUST 25, 2023

That was a way to get my finance team to pay them, like acquisition AEs instead of account managers, which were like 30% less than AEs, which means I would have gotten crappier talent. Changed the name, and then when they did all their benchmark searching of how much they should pay people, I got to pay them a lot more.” Very simple.

Sales Hiring 52

Sales Hiring Systems Review Cloud Onboarding 52

InsightSquared

JULY 1, 2019

For marketers to instill confidence in their programs, gain buy-in from leadership and additional stakeholders, and earn trust with their cross-functional counterparts, marketers need the ability to deliver strategic insights and make data-driven decisions. Remains true. True, and marketing accountability has only increased.

Benchmarks 21

Benchmarks Scale Marketing B2B 21

User Pilot

SEPTEMBER 4, 2023

Key metrics like revenue growth, customer acquisition costs, and net promoter score can indicate the success of a blue ocean strategy. Adopting a blue ocean strategy requires shifting from competitive benchmarking to a market-creating strategy. However, many firms fail at successful implementation due to common pitfalls.

Strategy 61

Strategy Technical Review Business Innovation 61

OpenView Labs

JANUARY 14, 2020

Companies with a PLG strategy – think Slack, Expensify, Atlassian, and Dropbox – rely on product features and usage as their primary drivers of customer acquisition, retention and expansion. This is a living guide and will be updated as we find new thought leadership about Product Led Growth. Metrics and Benchmarks.

Scale 62

Scale Benchmarks User Experience B2B 62

User Pilot

SEPTEMBER 4, 2023

Key metrics like revenue growth, customer acquisition costs, and net promoter score can indicate the success of a blue ocean strategy. Adopting a blue ocean strategy requires shifting from competitive benchmarking to a market-creating strategy. However, many firms fail at successful implementation due to common pitfalls.

Strategy 52

Strategy Technical Review Business Innovation 52

OPEXEngine

JANUARY 14, 2020

Revenue Acquisition Costs (the Sales and Marketing costs to add new revenue) are paid in advance, but the revenue recognized under GAAP rules, is deferred over the duration of the SaaS revenue stream. SaaS companies can control their profitability by the amount they spend on revenue acquisition. Deferred Revenue = Deferred Profits.

SaaS Payments 59

SaaS Payments SaaS Scale Customer Lifetime Value 59

OpenView Labs

APRIL 26, 2021

PLG marketers maximize organic acquisition first and foremost—think SEO, content, social, word of mouth, and referrals—ahead of paid activities. Growth may be a standalone team reporting to the CEO, which we see in one-third of cases per OpenView’s forthcoming 2021 Product Benchmarks. Growth teams are the hardest to pin down.

Scale 55

Scale Underperforming Technical Team Sales Hiring Acquisition 55

ChurnZero

DECEMBER 9, 2022

However, given her CS background, Gabby never envisioned herself becoming a CEO, as she explained during her keynote session, “ The new ‘C’ in CEO ” at ChurnZero’s Customer Success Leadership Summit, BIG RYG. We also measure NPS, and we benchmark that across all acquisitions. How are people doing?

CTO Coach 52

CTO Coach Customer Success VP of Engineering CTO Hire 52

ChurnZero

SEPTEMBER 4, 2020

Or automate a task and email to schedule an executive review so you can showcase the team’s gains to leadership and sponsors. . . Perhaps, it had to do with an acquisition or a major process change. Scenario #4 – Uncover hidden value with “ d id you know” campaigns . Have you checked out your metrics lately?

Customer Success 87

Customer Success Engagement Technical Review Onboarding 87

OPEXEngine

JULY 28, 2020

They define a bold path to leadership, they make difficult portfolio choices, they allocate resources strategically and they build strong capital structures. Tencent used the partnerships and acquisitions to enhance its in-house gaming capabilities while giving the smaller companies a large platform to extend their offerings in China.

Payment Solutions 52

Payment Solutions Strategy Payment Services Scale 52

SaaStr

MAY 21, 2019

If we think back on 2018 alone, over 90 billion dollars of acquisition activity, as the legacy vendors tried to buy their way into this space to catch up with the wave that the innovators have been leading. Byron : And so in aggregate, the other things that’s kind of cool, is the numbers that reflect this. going from grit to great.

Cloud 165

Cloud Scale Finance Retention 165

SaaStr

JUNE 13, 2019

The first goal is to share with you benchmarks. We believe benchmarks are really useful to help you build your business, because they provide good goalposts for financial planning and for goal setting. Our second topic, benchmarks around retention. There are two goals of this analysis. Logo retention.

Scale 207

Scale SMB Sales Hiring Payment Services 207

SaaStr

NOVEMBER 19, 2019

In fact, we were below benchmarks for SaaS companies. As Nancy will talk about later in terms of our M&A strategy, one of the really cool things that we’ve been able to do is have other acquisitions and products that have actually been developed within our industry that we’ve been able to bring under the WebPT umbrella.

Scale 168

Scale SMB VP of Engineering Leadership 168

SaaStr

APRIL 16, 2019

When we benchmarked ourself, when we started this company, we didn’t say we wanted to be the biggest company in Raleigh. Our Chief Revenue officer, another one of our senior leadership lives in Scottsdale, Arizona. Everything from whether your competitors are raising capital, whether folks are looking at an acquisition.

CTO Hire 154

CTO Hire Travel Underperforming Technical Team CTO Coach 154

OPEXEngine

JUNE 9, 2020

Now, you can expand that resource center to discuss best practices, client stories, and thought leadership all focused on strategies for recovery. Expand your reach and upgrade talent with selective hiring and acquisitions. We have already seen tremendous examples of thought leadership and creativity throughout services industry.

SaaS Payments 59

SaaS Payments Payment Services Technical Review Payment Methods 59

OpenView Labs

MAY 20, 2019

Benchmarking data shows that it’s harder than ever for new SaaS companies to gain initial traction and reach the expansion stage. Those on the front lines know that more competition means greater saturation of traditional marketing and sales channels, increasing customer acquisition costs (CAC). The new playbook: product led growth.

Scale 70

Scale Startup Technical Review Software Review 70

OpenView Labs

AUGUST 29, 2019

The A-T-A-R model (awareness, trial, acquisition/availability, repeat) that was taught in business school isn’t so straightforward today. Perhaps there are benchmarks or assessments you can offer to prospects so they can determine their performance against peers in their industry. Or consider when a sales lead goes “dark.”

B2B 41

B2B Benchmarks Consulting Sales Enablement 41

Sales Hacker

SEPTEMBER 22, 2020

If you missed episode 127, check it out here: Leadership Lessons From 10 Years of Democratizing Youth Sports w/ Brian Litvack. Prior to his CRO role at iCIMS, Tom held senior leadership positions at several companies, including Hewlett Packard, Symantec, Rackspace and Nuance Communications. We’re on iTunes. And on Stitcher.

Scale 69

Scale Development Team Review Sales Hiring Leadership 69

SaaStr

JUNE 4, 2019

We have 20 million questions per day answered on our platform and our goal is to help organizations measure, benchmark, and act of feedback from customer, from employees, and other organizations. The sixth thing, creating a virtuous customer acquisition cycle. Our mission is to purr the curious. So, it’s hard not to love that.

Sales Recruiting 167

Sales Recruiting Scale Underperforming Technical Team Pricing 167

Baremetrics

NOVEMBER 10, 2019

Say, your customer acquisition efforts are starting to pay off, and you need to keep an eye on your Customer Acquisition Cost (CAC). This is where you’d benefit from bringing in someone from your leadership team to keep things up-to-date. . Let’s begin with Customer Acquisition Cost , or CAC. If not, what needs to change?

Deferred Revenue 111

Deferred Revenue SaaS Payments Sales Hiring Payment Services 111

OpenView Labs

MAY 20, 2019

Benchmarking data shows that it’s harder than ever for new SaaS companies to gain initial traction and reach the expansion stage. Those on the front lines know that more competition means greater saturation of traditional marketing and sales channels, increasing customer acquisition costs (CAC). The new playbook: product led growth.

Scale 51

Scale Startup Technical Review Software Review 51

SaaStr

SEPTEMBER 17, 2019

In that time we went through an acquisition, and recently we spun off as a public company. Anneka Gupta: These people were people that had been on the team for a long time, who, as a leadership team, we felt they were able to interview well for culture, because they were great cultural icons within the company. crosstalk 00:07:07]-.

Data 113

Data Scale Interviewing Churn 113

SmartKarrot

MARCH 4, 2021

Role: VP, Customer Success – SaaS Location: Remote, Boston, MA, US Organization: Blue Signal Search As a VP of Customer Success, you will manage and provide executive leadership to all facets and members of the customer success department. Provide visibility to other cross-functional leadership teams on progress and key metrics.

Customer Success 10

Customer Success Sales Recruiting Cost optimization & reporting Leadership 10

ProfitWell

APRIL 29, 2020

Define your buyer personas by thinking about their personal backgrounds, role in the company, daily challenges, expectations from leadership, etc. Competitor-based pricing is a strategy that looks at your competitors’ pricing structure as the core benchmark for building your own strategy. This will be your benchmark price.

Pricing 52

Pricing Subscription Payment Features Airlines 52

Sales Hacker

OCTOBER 7, 2021

Bringing Sales & Leadership with Heart and Ladies Happy Hour to the sales community. I went through a VP of Sales Program with SaaSy Sales Leadership — the moment I realized I didn’t want to be a VP of Sales. She is a Speaker and Hostess for LinkedIn Live. What is one a-ha moment you’ve had in your sales career?

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

OpenView Labs

MAY 20, 2019

Benchmarking data shows that it’s harder than ever for new SaaS companies to gain initial traction and reach the expansion stage. Those on the front lines know that more competition means greater saturation of traditional marketing and sales channels, increasing customer acquisition costs (CAC). The new playbook: product led growth.

Scale 40

Scale Startup Technical Review Software Review 40

Sales Hacker

MAY 28, 2019

But if we had to choose, here’s what we’re most excited to see: SaaS City BootCamp: Sales Leadership (June 4th – All Day). She’s covering some SaaS sales fundamentals, like how the SaaS model is built for compounding growth, key methods of acquisition, benchmarking, and key methods of expansion.

Sales Recruiting 12

Sales Recruiting Sales Hiring Scale Sales 12