SaaStr

NOVEMBER 30, 2023

The four stages of growth are: Early stage Early growth Growth Pre-IPO Each of those stages has key GTM milestones, benchmarks, and team-building strategies that allow you to grow effectively. There’s also a management and leadership layer to enable and coach individual contributors. Net dollar retention.

Scale 233

Scale Sales Hiring Scaling Outsourced Development 233

Kalungi

JUNE 26, 2023

For that, you need access to industry-wide SaaS benchmark metrics. But what should you be comparing those numbers to when gauging your success? How do you know if you're in the range you need to be or need to start making serious adjustments?

Benchmarks 40

Benchmarks Metrics Marketing SaaS 40

SaaStr

DECEMBER 2, 2021

. #21 SaaStr 191: Salesloft Founder Kyle Porter on Scaling A SaaS Business to $40m ARR Outside of Silicon Valley, Pivoting a Product Generating $7m in ARR & How To Fundamentally Create Cohesion In A Leadership Team. #20

Scale 238

Scale Benchmarks Enterprise Leadership 238

ChurnZero

JANUARY 8, 2024

This means many are below the industry benchmark of 0.05% of revenue. Download the full report— 2023 Customer Success Leadership Study —for a more in-depth look at the customer success budgets and benchmarks.

Customer Success 52

Customer Success Headcount Benchmarks Leadership 52

ChurnZero

JANUARY 11, 2024

In other words, we asked more complicated and probing questions in each subsequent year to reveal better benchmarks. The complete 2023 Customer Success Leadership Study (download here) is based on a survey of 1,250 respondents, presented by ChurnZero, ESG , SaaStr , and HubSpot. 2023 customer success budgets Economic context: U.S.

Headcount 52

Headcount SaaS Leadership Benchmarks 52

SaaStr

AUGUST 19, 2023

While Sequoia, Benchmark, Founders Fund, etc. Dear SaaStr: What are The Top Challenges of Venture Capital Firms? Generally there are three major challenges. The first one is non-obvious. Challenge #1: Raising Another Fund. At a minimum, it’s something they think about all the time.

Venture Capital 238

Venture Capital Benchmarks Investment Startup 238

Sales Hacker

NOVEMBER 10, 2023

Measuring “Time to Value”: Quantifiable Benchmark: This metric provides a benchmark for onboarding efficiency. For example: Supporting Thought Leadership: Identifying Opportunities: Actively monitor industry trends for opportunities for customers to showcase their expertise.

VP of Engineering 93

VP of Engineering Scale Outsourced Development AI 93

SaaStr

SEPTEMBER 20, 2023

Discover Bessemer Venture Partners’s annual State of the Cloud report, going through trends, benchmarks, and metrics that underpin the Cloud economy. So they came up with a North Star benchmark, used it as a hurdle rate by channel, and any channels that hit that benchmark would justify a continued investment.

Cloud 243

Cloud Payments Software Review Payment Solutions 243

OpenView Labs

DECEMBER 3, 2020

This time I met up with Lisa Campbell, Chief Marketing Officer at Autodesk, to talk about leadership, the most underrated superhero, and the thing that’s always in her pocket. I’m probably not a good benchmark for how to manage it. Listen to audio clips from the interview below, or keep scrolling to read the Q&A.

Leadership 52

Leadership CTO Coach CTO Interviewing 52

Kellblog

FEBRUARY 27, 2022

Charts like this, from OpenView’s 2021 Financial & Operating Benchmarks survey , help us answer questions like that all the time. To introduce the idea — quick, tell me what’s happening at this company: My take: The company is high relative to the benchmark. This situation is very common.

Sales Hiring 130

Sales Hiring Marketing Sales Benchmarks 130

ChurnZero

DECEMBER 20, 2021

Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. B2B SaaS Benchmarks: How Does Your Company Compare to +1500 of Its Peers? What’s Next.

Scale 98

Scale Benchmarks Leadership B2B 98

SaaStr

JANUARY 24, 2020

Where SaaS Stands Today: Benchmarks and Lessons from 16,426 SaaS companies. — Juggling People, Processes, and Priorities: Leadership Lessons from Intuit, SurveyMonkey & Stitch Fix. — What Being a Founder Taught Me About Leadership – Lessons from GitHub’s COO. . — Masterclass: Churn is dead.

Scale 186

Scale Leadership Churn Benchmarks 186

Kellblog

NOVEMBER 2, 2021

The benchmark lens. The Benchmark Lens. Now that it’s clear that plan-relative performance is only one lens, you may decide to get some benchmark data to see what kind of growth is normal or good at your scale. Is that good? Is that bad? How do you know? The plan lens. The market lens. The Plan Lens.

Benchmarks 121

Benchmarks Scale Headcount Startup 121

User Pilot

NOVEMBER 23, 2023

Soft skills, like communication or leadership , are more general and can be used in different contexts. Robust leadership and communication skills combined with emotional intelligence are vital for PMs to navigate complex organizational landscapes and get stuff done. They enable PMs to apply their hard skills effectively.

Management 105

Management Technical Review SaaS Data Analysis 105

Tom Tunguz

JULY 29, 2015

The company’s leadership position in SaaS ERP is undeniable and it’s a great example of how operational discipline can generate enormous businesses, even if the sales efficiency of the business isn’t at the top of the heap. Research and development spending is again right on line with the median at 20%.

Benchmarks 101

Benchmarks Outsourced Development Metrics Scale 101

Sage Intacct

OCTOBER 26, 2021

As FinOps takes a bigger role in charting the growth of a SaaS company, what are the benchmarks for what to do, and when? Sage Intacct, The SaaS CFO, and RevOps Squared conducted research throughout Summer 2021 to benchmark how recurring revenue companies managed the financial reporting process.

Benchmarks 145

Benchmarks SaaS Revenue Management 145

Kellblog

DECEMBER 3, 2019

You can turn to financial benchmarks, like the KeyBanc Annual SaaS Survey for some great high-level answers. Or you can buy detailed benchmark data [1] from OPEXEngine. But, in addition to sometimes being too high-level [2], there is one key problem with all these forms of benchmark data: they’re not about you.

Startup 98

Startup Benchmarks Leadership Sales 98

Andreessen Horowitz

OCTOBER 16, 2023

But as investors intensify their scrutiny on companies’ financial performance (including heavily focusing on ROE benchmarks), many FIs are revisiting this approach and looking for more permanent ways to drive operational leverage.

Scale 101

Scale Software Sales Generative AI 101

Kellblog

AUGUST 18, 2023

The accompanying OpenView Product Benchmarks provides survey results with over 1000 responses from PLG companies. A must read that, among other things, includes benchmark conversion rates, something everyone seems to want. Do it because you think you’ll have a better product, grow faster, take market share, and build leadership.

Benchmarks 76

Benchmarks Systems Review Enterprise Software Review 76

ChurnZero

DECEMBER 20, 2021

Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. B2B SaaS Benchmarks: How Does Your Company Compare to +1500 of Its Peers?

Scale 52

Scale Benchmarks Leadership B2B 52

ChurnZero

OCTOBER 15, 2021

So, as we were planning our closing session for our recently held BIG RYG Leadership Summit, we thought what better way to wrap up our event than to answer the question of “Where is Customer Success headed?”. The existence of this benchmark shows how far CS has come, but there’s still further to go. Why NRR benchmarks are dangerous.

Customer Success 97

Customer Success Benchmarks Scale Underperforming Technical Team 97

OPEXEngine

AUGUST 5, 2020

This week, the Mass Technology Leadership Council kicked off the Tech Compact for Social Justice with 60+ leading tech companies making over 180 commitments in their organizations to affect change. In Massachusetts, only 5% of tech occupation workers are African or African/American and 7% are Hispanic or Latino.

Technical Review 52

Technical Review Benchmarks Software Review Innovation 52

OPEXEngine

JANUARY 30, 2020

Market leadership. The flood of capital invested in SaaS means more pressure on vendors to dominate markets because market leadership delivers the highest returns for investors. Now, more than ever, CFOs need to focus closely on how key metrics and benchmarks are trending for: Hiring rates and expense. 2020 Benchmarking.

Sales Hiring 49

Sales Hiring Benchmarks SaaS Acquisition 49

ChurnZero

DECEMBER 21, 2022

Admitting you’re stressed to your team or leadership is tough, and depending on your workplace culture, even taboo. 4/ 2022 SaaS retention benchmarks: How does your company compare? If you’re looking for retention benchmarks to set a baseline, start here. “We’re But by talking about it, you get closer to a solution.

Customer Success 98

Customer Success Scale Underperforming Technical Team Benchmarks 98

SaaStr

NOVEMBER 6, 2019

Do this right, and a few things will happen: (1) your brand becomes aligned with the category you’re creating in a thought leadership position and (2) you begin to build an opt-in database of conversions from an audience listening to what you have to say. You’ll Need A LOT of Capital (Although There Are Workarounds).

Scale 107

Scale Sales Recruiting Marketplace as a Service Forecasting 107

OPEXEngine

APRIL 14, 2021

2021 is expected to be a year in the SaaS market where competition for customers, product category leadership, and employees is hot. These top investment priorities reflect what OPEXEngine is hearing from CFOs in conversations and in our current benchmarking, as well as in this survey. Top Finance Growth Initiatives in 2021.

Investment 52

Investment Sales Hiring SaaS Finance 52

Buffer Resources

APRIL 2, 2024

This article will delve into social media benchmarks for various industries and platforms.   What do social media industry benchmarks mean? Social media industry benchmarks are a lever against which you can measure your own performance. Social media benchmarks help you see your performance in full context.

Social Media 56

Social Media Benchmarks Strategy Education 56

ChurnZero

AUGUST 25, 2021

It will help you set benchmarks to get a clear picture of your performance with your customers. A Net Promoter Score (NPS) is a customer satisfaction benchmark that measures how likely your customers are to recommend you to a friend or colleague. Leadership. Let’s start with the basics. What is a Net Promoter Score (NPS)?

Scale 98

Scale Underperforming Technical Team Benchmarks Pricing 98

Chart Mogul

NOVEMBER 3, 2023

Pico Sarah points out how industry benchmarks are a great way to quickly asses what’s working and where you’re lagging. Comparing yourself to benchmarks is really important especially if your VC backed to understand how your company will be valued. That’s where benchmarks can help.

AI Search 52

AI Search Benchmarks Venture Capital AI 52

The Angel VC

NOVEMBER 18, 2017

Notes The numbers in the model reflect what I think is market and fair based on the data points that we have and some industry benchmarks that we were able to get. At a later stage, when the company has a bigger leadership team, it makes sense that the CEO gets more than the other founders.

Technical Review 279

Technical Review Compensation Company Culture Benchmarks 279

SaaStr

JANUARY 21, 2022

Build the baseline by checking leadership assumptions. But the truth was, the campaign was performing above the benchmark, but it was a new area for them. Now, let’s look at ten learnings that Dorian gathered while scaling Grammarly from a Consumer to an Enterprise brand with B2B offerings.

Scale 209

Scale SMB Enterprise Sales Hiring 209

BrightBack

JANUARY 17, 2022

By connecting Chargebee’s subscription billing record with product usage, engagement, and demographic data, our combined customers will ultimately have new ways to predictively engage, grow, and retain subscribers long before they want to cancel, leveraging our benchmarked intelligence and testing features. What’s Next?

Payments 59

Payments Payment Methods Payment Features Payment Solutions 59

SaaStr

JULY 18, 2022

What professional benchmarks do your employees need to know to ensure they’re in the right place? How can you show them that their labor doesn’t exist in a vacuum? Career Growth. Notion’s formal leveling system helps employees track their progress in real-time and know whether it aligns with their goals.

CTO Coach 223

CTO Coach CTO Hire New CTO Engineering 223

SaaSOptics

AUGUST 11, 2022

Before reaching out to investors, you should have a clear idea of how a capital injection will be used to maintain or develop different pieces of your organization, whether it’s product, leadership, sales and marketing, or research and development. Option 2: Selling the business. Option 4: Scaling your SaaS. It just works.

Scale 97

Scale Scaling Technical Review Venture Capital 97

Sales Hacker

DECEMBER 20, 2021

Don’t overly rely on benchmarks. Are you putting too much stock in your benchmarks? As such, while benchmarking can be a valuable comparative evaluation tool, it does not account for the characteristics and requirements that are unique to your business. You’d do well to use all three.

Investment 94

Investment Technical Review Underperforming Technical Team Scale 94

Kellblog

SEPTEMBER 14, 2020

There’s no one better to write this book than the leadership team at Plannuh, Peter, Scott, and Dan. So it’s well worth mastering and this book is the ideal guide to building and managing your own integrated marketing machine. – Dave Kellogg.

Artificial Intelligence 98

Artificial Intelligence Marketing AI Search Social Media 98

Intercom, Inc.

NOVEMBER 17, 2020

Of course, we still needed to convince leadership that this wasn’t just going to be a very expensive boondoggle that would fail to deliver on what was promised. Benchmarking our clusters. Testing our hypotheses.

Engineering 151

Engineering Outsourced Development Benchmarks Scaling 151