SaaStr

JANUARY 25, 2025

Marketing automation vendor Act-On acquired for $53 million [link] — Jason SaaStr 2025 is May 13-15 Lemkin (@jasonlk) January 25, 2025 So a lot of folks somehow think venture capital is bad, that it throws founders under the bus. I used to sort of think that way. Simple: they sold for less than they raised. Its that simple.

Venture Capital 239

Venture Capital Investment Retention Pricing 239

SaaStr

JUNE 6, 2025

G2 has its latest Buyer Behavior report out and while most of its take-aways are things we know or should know, it’s a wake-up call for anyone thinking AI isn’t important in their category: 🚀 Top 5 SaaStr Learnings from G2’s 2025 Buyer Behavior Report 1. Align sales comp with net revenue retention, not initial ACV 3.

AI Search 143

AI Search AI Technical Review Software Review 143

SaaStr

MAY 19, 2025

We’ll do deep dives on all the SaaStr + AI Summit 2025 speakers soon! ” While there might be tradeoffs in deep knowledge retention, their AI-enhanced productivity is undeniable. They’re much more efficient.” They had to keep all the data on premise… Get out of my office.”

AI 213

AI Technology ChatGPT Cloud 213

SaaStr

MAY 21, 2025

link] — Akshay Krishnaswamy (@hyperindexed) May 5, 2025 5 Interesting Learnings: 1. Adjusted Free Cash Flow Margins Have Nearly Doubled Palantir reported adjusted free cash flow of $370 million in Q1 2025, representing a 42% margin. 24% GAAP profit margins! We are early. The company now sits on $5.4 billion and $1.8

Artificial Intelligence 154

Artificial Intelligence Government AI Benchmarks 154

SaaStr

MAY 28, 2025

Timing and Market Conditions Matte r The B2B software companies that went public in 2024-2025 (ServiceTitan, SailPoint) have shown more mixed results compared to some earlier debuts, potentially reflecting changing investor sentiment toward B2B SaaS valuations. Somewhat smaller IPOs are possible and the market is good with them.

Technical Review 188

Technical Review Software Review Cybersecurity Advertising 188

SaaStr

APRIL 4, 2025

So we’ll have ~20 of the latest AI start-ups from YCombinator at a special YC Demo Pod area at 2025 SaaStr Annual! Come meet them (and also watch 100+ present live at our first AI Demo Stage ) at 2025 SaaStr Annual, May 13-15 in SF Bay!! My Take : Classic infrastructure play with sticky retention characteristics.

AI Search 170

AI Search AI Startup Scale 170

SaaStr

JANUARY 20, 2025

The platforms that move first are seeing 70%+ revenue uplifts and dramatically improved retention. But the window for being early won’t last forever.

Payments 246

Payments Finance Payment Services SaaS Payments 246

SaaStr

DECEMBER 5, 2024

Sydney Sloan, CMO at G2 and SaaStr fan favorite, shares insights from G2’s annual buyer behavior report to help prep you for the 2025 buying cycles. T he good news is that G2’s data shows that more people are going to be buying software in 2025 than in 2024 , with only 6% saying they are going to buy less. The promise of AI.

AI 273

AI Software Data SaaS 273

Clouded Judgement

DECEMBER 20, 2024

2025 Rate Cut Expectations The Fed’s “Dot Plot” shows where each member expects rates to be each year. The Dot Plot released on Wednesday showed an expectation of 2 rate cuts in 2025. Prior to this meeting, the expectations were for 3-4 rate cuts in 2025. in 2025 (with the projection being 2.2%

Cloud 146

Cloud Banking Subscription Payment Features 146

ChurnZero

JUNE 6, 2025

In 2025, the top customer leaders are engineering retention by building systems that detect risk early, reinforce value continuously, and empower every team member to act. Shifting your team’s mindset to proactive customer retention is a major shift, but the good news is that you can start now. 4: Strategy: Prioritize NRR.

Retention 52

Retention Strategy Benchmarks AI 52

SaaStr

MARCH 24, 2025

Focus on showing clear evidence of growth + efficiency, segment-specific excellence, and one truly scalable acquisition channel.

Data 143

Data Acquisition AI Finance 143

ChurnZero

JANUARY 6, 2025

” So what 2025 customer success trends can we anticipate? For 2025, our experts expect to see customer teams owning more growth targets, demonstrating more impact, and adopting more sophisticated revenue workflows to drive growthultimately positioning themselves as a cornerstone of long-term growth. Its a bumpy road to the top.”

Trends 52

Trends Customer Success Scale SaaS 52

User Pilot

MAY 17, 2025

In this post, we’ll take you through 10 mobile app development trends and the mobile app development changes shaping 2025. Mobile app development trends In 2025, app developers are moving quicker, using smarter tools, and finding easier ways to create better experiences for users across all kinds of mobile devices.

Payment Solutions 88

Payment Solutions Mobile Payments Trends 88

SaaStr

APRIL 13, 2025

As we gear up for 2025 SaaStr Annual, May 13-15 in SF Bay , we wanted to take a look back at one of your favorite SaaStr conversations with Parker Conrad at SaaStr. And come meet Rippling and learn its secrets to building compound products when their VP of Product Anique Drumright joins us on-stage at 2025 Annual !

Startup 157

Startup Sales Hiring Underperforming Technical Team Cloud 157

How To Buy Saas

MAY 21, 2025

In the fast-paced hiring landscape of 2025, an Applicant Tracking System (ATS) has become an essential tool for companies of all sizes and sectors. In this guide, well explore the best applicant tracking systems of 2025 , covering both cloud and on-premise options, their key features, pricing, pros/cons, and ideal use cases.

Systems Review 52

Systems Review Sales Recruiting Sales Hiring Technical Review 52

Blulogix

MARCH 17, 2025

By BluLogix Team Why Consumption-Based Pricing Drives Higher Customer Retention Introduction One of the biggest challenges in subscription-based businesses is churn. Consumption-based pricing solves this by ensuring customers pay only for what they use, improving satisfaction and retention.

Retention 59

Retention Pricing AI Search B2B 59

ChurnZero

MAY 22, 2025

This scalable, effective AI can help you achieve more with less and increase customer engagement, retention, and revenue. Boost response rates and knowledge retention through captivating video communications with lifelike avatars. Here’s a video overview presented by a Synthesia avatar of ChurnZero CCO and CPO, Abby Hammer.

AI 52

AI Engagement Scale Retention 52

SaaStr

MARCH 18, 2025

Joselyn Goldfein , Managing Director at Zeta Venture Partners, which invests in AI and data infrastructure-focused startups from inception through seed stage And see everyone at 2025 SaaStr Annual, May 13-15 in SF Bay!! They use AI for price discoverability and optimization, with a setup that drives annual retention.

Technical Review 181

Technical Review Artificial Intelligence AI Marketplace as a Service 181

Clouded Judgement

MARCH 7, 2025

We’ll see how these consensus estimates trend over the year, but the initial guides out of the gate do not inspire confidence that 2025 will be a year of out performance. The median full year guide is only 0.1% ahead of full year consensus (chart below).

Cloud 159

Cloud Forecasting Subscription Payment Features 159

SaaStr

MAY 10, 2024

Deals pushing into next quarter Deal close and upgrade rates under pressure Larger deals are taking longer They aren’t planning on it getting any easier through the end of the year But GRR and retention is consistent, even if NRR at 102% is down from the 110% peak a few years ago. I.e., folks aren’t churning or leaving.

B2C 282

B2C Mobile B2B Subscription 282

ChurnZero

MAY 29, 2025

In our latest webinar, SaaS Capital’s Rob Belcher and ChurnZero’s You Mon Tsang and Rob Belcher explored how AI is changing the operating model of SaaS companies in 2025, and how customer-facing leaders can stay one step ahead. Even bootstrapped companies using AI show a slight edge in profitability over their non-AI peers.

Benchmarks 52

Benchmarks AI B2B SaaS 52

Sales Hacker

MARCH 1, 2025

The best-run SaaS companies dont just grow revenue; they build operational discipline, create high-retention products, and structure themselves for long-term enterprise value. Numbers Behind successfully exited companies was often a balance of aggressive expansion with strong retention and capital efficiency. Their consensus?

Scale 65

Scale SaaS AI Search Sales Hiring 65

Payrix

DECEMBER 10, 2024

With a few weeks left on the 2024 fiscal calendar, we turned to Michael Veatch, Senior Director of Implementations and Ella Aguirre , Director of Solutions Consulting for their insights on what happened in software payments this year and whats on the horizon for platform providers in 2025.

Payment Services 100

Payment Services Merchant Services Payments Payment Solutions 100

How To Buy Saas

FEBRUARY 25, 2025

The AI & Automation Frontier: Salesforce and HubSpot in 2025 No comparison in 2025 would be complete without discussing how each CRM is evolving with artificial intelligence and automation. Many mid-market companies will weigh these trade-offs based on their growth plans and internal capabilities.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

User Pilot

MAY 27, 2025

Which in-app behaviors correlate with long-term user retention? How to use it: Break the complete user journey into stages: Acquisition, Onboarding, Activation, and Retention. So you can measure retention, feature adoption, or conversion rates across time and compare how different user segments respond to in-app changes.

Mobile 95

Mobile Retention Payment Features Onboarding 95

Sales Hacker

FEBRUARY 3, 2025

Set core goals and bet on S-Curves Owners 2025 plan revolves around two key elements: Core Initiatives: A set of seven essential strategies that, if executed well, will drive the planned revenue growth (for Owner in 2025, 2x revenue growth). Net Dollar Retention: How well are we retaining revenue? billion in avoided losses.

Sales Hiring 67

Sales Hiring Scale AI Search Outsourced Development 67

Blulogix

FEBRUARY 14, 2025

The future of renewals is automated, intelligent, and scalable , and businesses that embrace this shift will unlock higher retention, stronger revenue growth, and improved customer experiences. Leverage analytics to optimize retention strategies and expansion efforts. Lets optimize your renewals.

Payment Features 59

Payment Features Subscription Payments Payment Services 59

SaaStr

JUNE 5, 2020

110% net revenue retention? interest rate due in 2025. Most VC’s have already placed their sales automation bets so they pass. . This sort of company is a perfect fit for production capital that doesn’t need massive returns. Churn under 10% annually? Payback period 12 months or less? Gross margin 85%? Quick ratio between 2-4?

Venture Capital 292

Venture Capital Technical Review SaaS Scale 292

Blulogix

MARCH 12, 2025

By BluLogix Team The Future of Monetization: Why Usage-Based Billing is the Key to Scalable Growth Introduction Introduction Subscription models have dominated the digital economy for years, but in 2025, usage-based billing is emerging as the smarter, more scalable approach. Not all customers contribute equally to the bottom line.

Payment Features 59

Payment Features AI Search B2B AI 59

ChurnZero

MAY 8, 2025

This is why gross revenue retention (GRR) is a top metric for SaaS boards in 2025. Attending SaaStock 2025 Austin? Recently, HubSpot increased customer retention from 65% to 82% and doubled CLTV from $25k to $52k by redefining its ICP. In fact, GRR isnt just a metricits a multiplier. Heres what to do.

Scale 59

Scale Retention AI Churn 59

Blulogix

FEBRUARY 3, 2025

With advancements in AI, automated workflows, and integrated billing systems, companies are no longer reacting to renewals; theyre proactively managing them to increase retention, maximize revenue, and reduce operational costs. The future of renewal management is here, and its automated.

Payment Features 59

Payment Features AI Search Management Scale 59

Blulogix

FEBRUARY 12, 2025

By Inga Broerman How High-Performing Subscription Businesses Maximize NRR For subscription-based businesses, Net Revenue Retention (NRR) is the ultimate measure of growth and sustainability. By proactively engaging customers with upsell and cross-sell offers , companies can increase average contract value (ACV) while improving retention.

Payment Features 59

Payment Features Subscription Payments Payment Services 59

Blulogix

MARCH 18, 2025

Offering flexible pricing models can enhance customer retention. Boosts Customer Lifetime Value Fair pricing models improve retention and upsell opportunities. High Customer Churn Lock-in pricing frustrates users and leads to cancellations. Revenue Leakage Manual tracking errors result in lost revenue.

Subscription 59

Subscription Payment Features AI Search Customer Lifetime Value 59

Blulogix

MARCH 24, 2025

Companies must find ways to manage Read More March 24, 2025 B2B Billing The Hidden Costs of Traditional Subscription Billing (And How Usage-Based Models Solve Them Introduction While subscription billing offers predictable revenue, it also introduces inefficiencies that can cost businesses millions.

AI Search 59

AI Search Payments Innovation AI 59

Blulogix

JANUARY 1, 2025

While these bundles are great for customer satisfaction and retention, they create significant challenges: Operational Complexity: Managing bundles with diverse components requires intricate coordination across billing and provisioning systems.

Scale 52

Scale Marketplace as a Service Subscription Payment Features 52

Blulogix

MARCH 7, 2025

Optimize Retention & Expansion Strategies Prioritize high-margin customers for retention and upsell opportunities. While some generate high revenue and strong margins, others Read More March 7, 2025 B2B Billing Smarter Pricing Strategies with Real-Time Cost Insights Are You Pricing for Profitability or Guessing?

Revenue 59

Revenue AI Search B2B Pricing 59

Chart Mogul

DECEMBER 18, 2024

After the ZIRP-fueled 12-year tech bull run and the sobering crash of 2022, our industry has evolved and 2025 is shaping up to be the continuation of this new chapter for SaaS. Source: SaaS Retention Report: The New Normal For SaaS. But the growth bubble popped in late 2021 when new business began to slow.

Technical Review 52

Technical Review Benchmarks Innovation Subscription 52