Chart Mogul

MARCH 6, 2018

Spotify's recent F-1 filing is packed full of metrics and insights into both consumer subscriptions and the streaming music industry. Spotify’s filing gives us a rare look into the metrics of a large-scale consumer subscription business. This is likely due to family subscriptions and internationalization.

Metrics 75

Metrics Payments EKS (Elastic Kubernetes Service) SaaS Payments 75

Chart Mogul

APRIL 25, 2019

We took a peek at how our own subscription model and cash flow is affected by the compounding nature of SaaS. What this shows is that in 2018, the biggest chunk of cash received (in yellow) came from customers who signed up in 2017. SaaS Q&A: How does annual billing impact a subscription business?

Subscription 90

Subscription Payment Features Retention Startup 90

Tom Tunguz

JANUARY 1, 2017

Let’s look at some of the key metrics and then compare AppDynamics to NewRelic, a close competitor which went public in late 2014. They sell their APM software as a perpetual software license in addition to a subscription (SaaS). First, Subscription generated 80% of the revenue in 2014. There are three interesting trends.

Benchmarks 100

Benchmarks Metrics Software Review SaaS 100

SaaStock

FEBRUARY 14, 2019

In the past months, he has offered a pricing teardown to every subscription business you can think of, from Spotify and Netflix to NYTimes and Match.com.Patrick’s professional experience is diverse and curious: his first job was at the U.S. Then she joined Winning By Design in 2017 as Latin America Director. Rodrigo Dantas, CEO, Vindi.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

OPEXEngine

MAY 3, 2022

This SaaS metric is defined as the sum of Deferred Revenue and Backlog. Deferred Revenue for SaaS companies is the contractual obligation to deliver the SaaS product for the period invoiced. Public companies report this metric in their filings, but the use of the RPO as a key performance indicator is sporadic.

Deferred Revenue 59

Deferred Revenue Metrics SaaS Payments Payment Features 59

Chart Mogul

SEPTEMBER 26, 2018

Welcome back to SaaS Metrics Refresher. After all of that negativity last week with churn, this week we're looking at a far more positive aspect of subscription businesses: expansion! When it comes to measuring expansion, there’s a single metric that’s usually used: MRR Expansion Rate. Resources and Further Reading.

Metrics 63

Metrics SaaS Customer Lifetime Value Acquisition 63

Chargify

FEBRUARY 1, 2018

Over the last decade, recurring revenue has emerged as the preferred model for businesses moving beyond transactional commerce. While the first generation of recurring revenue was defined by simple subscriptions—think Netflix’s original “one-size-fits-all” $7.99 From Static Subscriptions To The Relationship Economy.

Subscription 75

Subscription Payment Features AWS Scale 75

Buffer Resources

SEPTEMBER 5, 2024

  For example, take a look at how our Content team worked together back in 2017 to plan our editorial calendar. But before sending the article off to my colleagues for review, I run a perfunctory check through Grammarly, for which we have a team subscription.

AI Search 106

AI Search Social Media Systems Review Technical Review 106

Chart Mogul

JANUARY 27, 2020

Janina Moza, Flipsnack’s Marketing Manager, tells us how she and the rest of the team use ChartMogul to track revenue metrics and understand the impact of marketing and product initiatives. The Challenge: Tracking key revenue metrics in-house is time-consuming. Flipsnack started using ChartMogul in early 2017.

Revenue 129

Revenue Sales Hiring Payment Features Subscription 129

SaaStr

APRIL 7, 2022

2017: $30m rev. What we do is look at all those metrics and our hope, goal is that every one of them continues to show this. If you’re handling multiple invoices from different customers that come in different formats, you can keep hiring more finance people or you can have robots augment your finance people. seed round.

Sales Hiring 274

Sales Hiring Scale Sales Recruiting Outsourcing Services 274

Baremetrics

MARCH 16, 2021

Baremetrics spoke with co-founder Dmitry Shklovsky to learn more about QuikNode and how they use Baremetrics to understand key financial metrics, translate cancellation data to inform product iteration, and sustain long-term growth. Background In 2017 and 2018, many new blockchain projects started offering their tokens for sale.

Blockchain 90

Blockchain Payment Solutions Artificial Intelligence Payment Services 90

Neil Patel

DECEMBER 8, 2020

In 2017, Facebook launched its answer to the burgeoning streaming video market: Facebook Watch. They can also set a price and collect payment easily. Fan Subscriptions. There are so many different ways you can parse these metrics. Just as important as the positive metrics are the negative ones. Negative Feedback.

Payments 129

Payments Payment Methods Mobile Engagement 129

Intercom, Inc.

MAY 10, 2018

First zero in on a strategy for achieving your desired outcome , and then pick high quality metrics to validate your tests. Adam: You wrote a great piece in 2017 outlining an economy where startups are getting cheaper to build but more expensive to grow. Adam Risman: Andrew, welcome to Inside Intercom. Fighting channel fatigue.

Acquisition 224

Acquisition Marketplace as a Service Retention Startup 224

SaaSOptics

MAY 22, 2018

Were you one of the 10,000 B2B SaaS and subscription business leaders in San Francisco learning the latest SaaS trends, insights and best practices? The annual SaaStr conference was in full swing last week. As an entrepreneur, and leader of a SaaS-based company, I’m in the same position as many of the CEOs/founders attending this event.

Metrics 40

Metrics SaaS B2B Subscription 40

OPEXEngine

JUNE 2, 2021

” To adapt, the company showcased the extent to which its subscription-based software could help its customers by improving the efficiency of their IT, HR, and other processes, which, in turn, could help those companies manage through the downturn. Insight put in $25 million in 2012 and KKR, $50 million in 2017.

Metrics 52

Metrics Pricing Airlines Sales Hiring 52

ChurnZero

APRIL 27, 2021

million round of financing led by Grotech Ventures in 2017. Account expansion is often a more telling metric at this stage as those companies with high-growth potential will often see off-cycle expansion just a quarter or two into a new customer subscription – the proverbial land and expand. . ChurnZero raised a $2.5

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

Outseta

JANUARY 9, 2021

Our expenses have scaled up from about $8,000 in 2017 to about $57,000 in 2020. Our biggest lines items this past year were: $2,500 to be a Gold Partner with Makerpad $1,200 for a Pro subscription to Wistia The partnership with Makerpad was a critical step for us as we increased our focus on serving the no-code community.

Scale 106

Scale Marketing SaaS Subscription 106

OPEXEngine

SEPTEMBER 22, 2020

Net dollar retention is the most important metric in SaaS. As their prospectus states: “We use dollar-based net retention rate to evaluate the long-term value of our customer relationships, because we believe this metric reflects our ability to retain and expand subscription revenue generated from our existing customers.

Retention 59

Retention SMB Social Media Subscription 59

Neil Patel

JANUARY 9, 2020

By clicking on the Contacts tab, you can see all of your clients: By clicking on a particular client, you can see a summary of your activity with that person, including email conversations and invoice history. You can connect your bank to get paid in a flash and you can also manage all your invoices without any fuss.

Scale 86

Scale Sales Payment Features Mobile 86

Kellblog

MAY 21, 2019

Key trends from their 2017 report that are still alive, well, and driving software businesses. In 2012, the explanatory power of both metrics doubled. In 2017 and 2018, however, that’s dropped to 7 to 8%. 2] If calculated using subscription revenue growth, it’s 137% + -26% = 111%, even more amazing.

compliance 76

compliance Startup Software Trends 76

User Pilot

SEPTEMBER 16, 2024

Measure and analyze key metrics like conversion rates and revenue growth to compare results with your goal and refine future strategies. For example, if your product is not competitive enough due to annual subscription plans, you can revamp your pricing model to make it more attractive in your market.

Development 105

Development Strategy Marketing Technical Review 105

Valuize Consulting

DECEMBER 7, 2021

In the subscription economy, there’s no debate about whether or not to invest in Customer Success (CS); 70% of rapidly growing businesses say that Customer Success is extremely important ( Hubspot , 2017). Once you’ve implemented that, the next step is to look at your Voice of Customer metrics.

VP of Engineering 98

VP of Engineering Customer Success Sales Hiring Interviewing 98

Chart Mogul

DECEMBER 22, 2021

Our mission is to build the world’s most powerful subscription analytics platform for the SaaS community. Building the leading subscriptions analytics platform means listening to our customers, and implementing changes to the product that bring them the most value. What’s new in ChartMogul in 2021? ChartMogul is a product-led company.

Software Review 52

Software Review Systems Review Payment Features PayPal 52

Casey Accidental

OCTOBER 24, 2022

Eventbrite launched a more realized package framework in 2017, and found that it failed to map to the different types of creators as elegantly as they initially thought. Segmentation is something that is mapping more neatly to Eventbrite’s marketing tools, which are frequently purchased in a subscription.

Scale 139

Scale User Experience Underperforming Technical Team Marketplace as a Service 139

OpenView Labs

JULY 2, 2020

B2B and B2C SaaS and Subscription Report. Updated weekly to show the impact of COVID-19, this resource from ProfitWell includes data from their subscription companies. The Value Metric: Optimize Your Pricing Strategy for High Growth. In 2017, Netflix rolled out another price change, but this time it was a colossal success.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

Baremetrics

FEBRUARY 19, 2018

Given you probably just finished closing your books for 2017, it’s a good time to introduce changes to plan for the coming year. Proper expense categorization improves your visibility into your company’s spending while enabling more accurate metrics and forecasting. that will fit the use case of most small to medium SaaS startups.

Startup 81

Startup DevOps as a Service Customer Lifetime Value SaaS 81

Intercom, Inc.

FEBRUARY 1, 2018

I took a quick break to go to business school, and then from there, I joined LinkedIn, initially to grow their subscriptions product, and then moved around to various different functions like consumer marketing for the home page. It’s what we spent most of 2017 building out. That is a real learning point that I hold dear.

Growth Marketing 174

Growth Marketing Scale Marketing Outsourcing Services 174

Chart Mogul

DECEMBER 5, 2017

Designing and defining the pricing for your SaaS product may be one of the most difficult aspects of building a subscription business. ” is a tough question to answer, but that doesn’t cover even half of it… there are many similar questions on the road to defining subscription pricing, including: Should my pricing scale?

Pricing 70

Pricing Scale SaaS Marketplace as a Service 70

Chart Mogul

DECEMBER 20, 2019

See reviews for 2018 , 2017 , and 2016.). We also updated our popular SaaS Metrics Refresher email course. These changes look minor on the surface, but they allow you to track and assign MRR movements to customers with great accuracy, making ChartMogul the single source of truth when it comes to your subscription metrics.

Technical Review 52

Technical Review Payment Methods SaaS Payments Payments 52

User Pilot

JULY 12, 2021

A useful metric on its own, it can also provide insights when compared against the activity rates of other cohorts. The cells of the table show what percentage of users within a cohort have churned in a particular month of their subscription. Retrospective customer retention analytics.

Retention 98

Retention Technical Review Software Review Churn 98

Baremetrics

JULY 29, 2021

All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. During the 2017 last holiday season. Our business metrics monitoring tool acts as the “single source of truth” dashboard for your business. Try Baremetrics free. Table of Contents.

Payment Methods 104

Payment Methods Payment Solutions Payments SaaS Payments 104

ProfitWell

MARCH 6, 2020

Listen wherever you get podcasts: Your top subscription news. When Autodesk set the goal of moving to a subscription-based business, company leadership knew change was necessary because the company as a whole would be engaging with customers differently.". That’s it for your March 6 episode of Recur Now. Canada and U.K.

Customer Lifetime Value 52

Customer Lifetime Value Social Media User Experience Construction 52

OpenView Labs

MARCH 10, 2019

In other words, the value metric for our customers was new leads. The product was delivering tangible, measurable value beyond the initial intent, and with this insight, we optimized the business for this metric. For the year that followed, annual recurring revenue grew 230%. The upsell should be compelling.

Scale 64

Scale Acquisition B2C Interviewing 64

Baremetrics

NOVEMBER 10, 2019

Since the original version of this post from early 2017, we’ve worked with many more SaaS companies and a common theme has been moving companies from a starter template to a more robust financial model. Similarly, you’ll want to be able to look at new metrics as they become relevant to your business. Prepare Data Export Tabs.

Deferred Revenue 111

Deferred Revenue SaaS Payments Sales Hiring Payment Services 111

Chart Mogul

DECEMBER 20, 2019

See reviews for 2018 , 2017 , and 2016.). We also updated our popular SaaS Metrics Refresher email course. These changes look minor on the surface, but they allow you to track and assign MRR movements to customers with great accuracy, making ChartMogul the single source of truth when it comes to your subscription metrics.

Technical Review 52

Technical Review Payment Methods SaaS Payments Payments 52

Chart Mogul

JANUARY 27, 2020

Janina Moza, Flipsnack’s Marketing Manager, tells us how she and the rest of the team use ChartMogul to track revenue metrics and understand the impact of marketing and product initiatives. The Challenge: Tracking key revenue metrics in-house is time-consuming. Flipsnack started using ChartMogul in early 2017.

Revenue 52

Revenue Sales Hiring Payment Features Subscription 52

Baremetrics

AUGUST 21, 2018

In late 2017, we dialed into the free trial model. Ultimately, we dialed it down to two simple options: a seven-day free trial that moves into a $40/year subscription and a $9/month option to start today. It’s time to ditch that Excel spreadsheet you’ve been using to track customer metrics manually. Maybe we got a bit lucky.

Travel 69

Travel Sales Hiring Social Media Pricing 69