Intercom, Inc.

JUNE 10, 2020

I hope this post allows people and teams to safely talk about Product Judgment. If you ever had to face a Manager, Director or Exec as they make bad product decisions and you’re struggling to persuade them otherwise, this post will help you. It takes years to build, and therefore ranges from very weak to very strong.

Underperforming Technical Team 291

Underperforming Technical Team Interviewing Communication B2B 291

SaaStr

DECEMBER 1, 2023

SaaStr’s own Jason Lemkin shares the top 10 mistakes he sees during the hiring process during Workshop Wednesday, held every Wednesday at 10 a.m. But for a non-sales or marketing product, a tech or development product, or products that are more complicated than the last sale are likely to implode because they can’t learn it on the fly.

Sales Hiring 148

Sales Hiring Sales Recruiting Sales Interviewing 148

ProfitWell

JANUARY 6, 2020

We kicked off this year's event with a Pricing & Monetization Workshop. This article will break down some key workshop takeaways. Many companies devote ample time to developing a great product and then strategize pricing as an afterthought. However, not aligning your surveys properly will result in poor data.

Pricing 52

Pricing Underperforming Technical Team Scale Subscription 52

Intercom, Inc.

JUNE 14, 2018

Looking for an example of a happy, high performing product team? I hosted Laura on our podcast to learn everything from why assembling a great product team is like pulling off a heist, to tips for improving collaboration and marrying business needs with user goals. If you enjoy the conversation check out more episodes of our podcast.

VP of Engineering 190

VP of Engineering Underperforming Technical Team CTO Coach New CTO 190

User Pilot

NOVEMBER 30, 2023

A market gap can be caused by missing functionality or poor user experience. Tracking user behavior in-app enables product teams to find ways to improve product experience. Competitor analysis enables PMs to find areas where rivals fail customers and develop sound positioning and differentiation strategies.

Underperforming Technical Team 90

Underperforming Technical Team Marketing Market Research Outsourced Development 90

User Pilot

APRIL 25, 2024

Userpilot is an all-in-one solution for product teams that allows you to build bespoke in-app surveys with open-ended, Likert scale, and multiple choice questions (among other things) without any coding. Specific open-ended questions such as ‘What did you appreciate most about your interaction with our team?’

Scale 52

Scale Underperforming Technical Team SaaS Interviewing 52

Sales Hacker

APRIL 10, 2023

Too often, I see sales teams thinking of their “ sales process ” as a set of stages in their pipeline and maybe a bunch of fields to complete at each stage. We were weak on some key functionality areas where the winning vendor was strong. Bad news from left field There was a change in company direction. It happens.

Technical Review 90

Technical Review Development Team Review Underperforming Technical Team Systems Review 90

Sales Hacker

AUGUST 19, 2022

This article is an excerpt from Outreach’s Unleash Customer Workshop: “Content Therapy.” Your content strategy evaluation should start with understanding your team’s current challenges. The entire sales team is clear on the plan, and it’s working. RELATED: Use Outreach?

Strategy 90

Strategy Underperforming Technical Team Management Systems Review 90

Intercom, Inc.

OCTOBER 5, 2022

Each person on your team has different needs, responds to feedback in different ways and evolves in different trajectories – and management should always reflect that. Even when you reach the perfect team dynamic – a new hire or budget cut can easily throw things off balance. It’s called Resilient Management.

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Leadership Part-Time VPE Management Underperforming Technical Team 118

Sales Hacker

SEPTEMBER 5, 2018

If talent acquisition, development, and retention are top-of-mind for you as a sales leader, here are 40+ of the best sales training programs to check out! Only a team of superb talent can move your business ahead of the competition. The same calculus especially applies the sales team. ASLAN Training & Development.

Scale 81

Scale Sales Recruiting Underperforming Technical Team Sales 81

Neil Patel

JULY 6, 2021

As you grow on your own, you’ll develop better habits that you can translate into business growth and monetary gain. When we’re aware of our strengths and weaknesses, it makes it so much easier for us to capitalize on what we’re good at and make the most of every step. A coach is going to look at your entire life: all aspects of it.

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Underperforming Technical Team Business Technical Review Interviewing 115

User Pilot

DECEMBER 22, 2023

Are all teams involved or is it just a select few with specialist expertise? Organizations with successful research democratization initiatives also benefit from improved collaboration between teams. Research teams may also be reluctant to train others not to compromise research results or out of fear of losing their positions.

Underperforming Technical Team 87

Underperforming Technical Team Data Analysis Software Review Systems Review 87

Totango

DECEMBER 26, 2021

If you’ve noticed any signs of burnout within your team, it’s important to take action immediately to prevent any long-term consequences to the health of your employees as well as to your organization. Check out these five tips for how to fight burnout and keep your customer success team healthy and effective. . And vice-versa.

Customer Success 102

Customer Success Underperforming Technical Team Enterprise Communication 102

Sales Hacker

MAY 24, 2023

In this episode, we dive into this renewed trend with Tito Bohrt, the CEO of AltiSales, the one-stop shop for world-class sales development. He also shares how company culture impacts productivity and morale, primarily within sales teams. Company : AltiSales Noteworthy : Tito is an expert in sales development and all things sales.

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Underperforming Technical Team Consulting Company Culture Acquisition 84

Valuize Consulting

NOVEMBER 3, 2021

A recent Towers Watson study revealed that businesses with a strong employee experience sustained a 4% bump in revenue while those with a poor experience saw revenue fall by 1%. Development Programs. 41% of employees consider career development and personal growth opportunities important to their job satisfaction ( SHRM , 2017).

Underperforming Technical Team 52

Underperforming Technical Team Sales Recruiting Data Sales Hiring 52

Neil Patel

SEPTEMBER 3, 2021

The entire event takes place online, allowing attendees to get to know employers better, network with other job seekers, and attend workshops and guest speeches, all from the comfort of their own homes. Put a team together that shows off the best aspects of your business. Develop a Marketing Plan. Don’t underestimate this part.

Sales Recruiting 138

Sales Recruiting Social Media Sales Hiring Marketing 138

SaaStr

JUNE 22, 2021

Learn new ways to build strong teams by managing in all directions from Arquay Harris at Slack. It doesn’t really matter what team you’re on, you’re making contributions to the company. The peer relationships that you develop, those relationships that you build, really are important to your growth.

Engineering 143

Engineering Underperforming Technical Team Management Technical Review 143

TriTuns

NOVEMBER 1, 2018

You and your team probably ask yourselves what you, as a customer success professional, need to do to ensure the customer is successful using your product. They probably have a lot of systems that are underused and/or underperforming. The post The Very First Question a Customer Success Team Needs to Ask appeared first on Tri Tuns.

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Underperforming Technical Team Customer Success Software Investment 45

Andreessen Horowitz

FEBRUARY 12, 2024

Getting executives out of the 1:1 interview process and into a whiteboard session can help you assess their core competencies and how they’ll work with your team. How can we help the team get calibrated on the role? Matt Oberhardt: So, we have metrics that kind of roll up as a team. It’s just poor form.

Sales Recruiting 88

Sales Recruiting Technical Advisors Sales Hiring Underperforming Technical Team 88

Unbounce

JUNE 24, 2020

According to them, AGI “controls itself autonomously, with its own thoughts, worries, feelings, strengths, weaknesses, and predispositions.” ” Teams across the world are working on AGI, but the closest to a consensus from researchers is that we might see it sometime within our lifetime. What can you do? Some still do.)

Artificial Intelligence 145

Artificial Intelligence AI Search Machine Learning Marketing 145

User Pilot

FEBRUARY 10, 2023

Actually, there are multiple types of personas for different teams, levels of research, and use cases—which you need to understand if you want to connect with customers. So let’s cover each of them and see what you can do to improve your team’s effectiveness. What is a persona?

Underperforming Technical Team 90

Underperforming Technical Team Software Review SaaS Interviewing 90

Intercom, Inc.

AUGUST 13, 2019

In a recent talk at UX London , I discussed some lessons learned while growing the design team at Intercom, reflecting on the technology industry’s obsession with tools, and pointed out how our sense of tools as objects or apps blinds us to the reality that the processes we adopt and develop are also, in effect, tools.

Underperforming Technical Team 223

Underperforming Technical Team New CTO CTO Hire Technology 223

Sixteen Ventures

AUGUST 1, 2018

You have Bad-fit Customers. Perhaps you have a lot of bad-fit customers, even more in the pipeline, and even more you’re currently paying to get in front of via SDRs or Marketing campaigns. As long as you keep bringing in customers that don’t have Success Potential, your churn will reflect this poor business decision.

Churn 129

Churn Underperforming Technical Team Sales Hiring Customer Success 129

Intercom, Inc.

MAY 21, 2018

On the one hand, you work your butt off to stack your team with the most creative, curious and diverse individuals you can find. As our Product Design team at Intercom scaled through various stages of growth, I carefully put in place new processes that were just right for where we were at each stage.

Leadership 200

Leadership Underperforming Technical Team Scale Management 200

User Pilot

JANUARY 10, 2024

Book a demo to discuss your needs with our team and get tailored solutions. It’s a critical part of the product development process that helps inform design decisions and ensure the final product aligns with user expectations. Your product team can work on identifying areas of the onboarding flow they can cut off.

User Experience 94

User Experience Interviewing SaaS Underperforming Technical Team 94

Sales Hacker

MARCH 28, 2019

To begin, perform an audit of your own sales team, and answer these questions: How are women compensated in comparison with men of their same role level? By the way, even if you don’t find there are gender differences on these three criteria (good job), this exercise can help you improve how you manage your team in myriad other ways.

Sales Hiring 79

Sales Hiring Underperforming Technical Team Sales Management 79

SaaStr

MAY 24, 2023

In this week’s Workshop Wednesday — held every Wednesday at 10 a.m. Most of the time, a missing teams view or the ability to integrate with one more system isn’t the answer. Founders have many jobs: to build a product, get customers, stand up a marketing function, manage a team, manage your burn, fundraise, and get an office space.

Underperforming Technical Team 42

Underperforming Technical Team Startup Investment Communication 42

Intercom, Inc.

FEBRUARY 15, 2018

With so many moving parts in the creation process, from visual design to content or front-end development, what’s the one universal model all of these can apply to ensure the interaction in the end is more human and humane than machine-like? I know the workshops at Mule Design have taken off. Conversation is the original interface.

Underperforming Technical Team 198

Underperforming Technical Team Education Development Startup 198

Intercom, Inc.

JULY 19, 2018

After coaching 100+ tech leads, managers, directors, VPs, and CTOs, Jean and Edmond are distilling their most valuable lessons into workshops and online courses. Jean: Especially with engineering teams. Edmond: That reminds me of the workshop we ran a while back with members of the engineering team from Medium.

Engineering 135

Engineering Leadership Software Review Technical Review 135

Sales Hacker

FEBRUARY 3, 2020

SaaSy Sales Management runs in-person, public, and private workshops to teach go-to-market SaaS leaders how to produce the best outcome for their company and their people. If you missed episode 94, check it out here: PODCAST 94: Expert Management of a Remote Sales Team w/ Ellie Tamari. What You’ll Learn. Advice on How to Train [3:48].

Underperforming Technical Team 80

Underperforming Technical Team Scale Sales Hiring Technical Review 80

Intercom, Inc.

MARCH 17, 2022

As his Twitter bio reads, he quite likes “the beautiful mess of product development.”. Why does it matter for the business, for investors, for the community, or people on your team? Customer success, support, and sales teams can be great allies in providing good insights or helping make higher-quality decisions.

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Underperforming Technical Team Scale Banking Customer Success 151

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. Arin has even successfully conducted customer workshops with Lego bricks. Prototype it til you make it.

AI Search 245

AI Search AI Scale Machine Learning 245

Sales Hacker

AUGUST 10, 2021

Know why you’re training your team before you start. Learn how the team follows up with every lead in record time after virtual events and turns them into revenue. Building those kinds of processes and then developing that training. powered by Sounder. What You’ll Learn. Keep the four S’s in mind when setting goals.

Scale 104

Scale Underperforming Technical Team Leadership Consulting 104

Sales Hacker

MARCH 2, 2020

Sales Development and Prospecting. The Sales Development Playbook. The 5 Dysfunctions of a Team. Here are the best books on selling (and related disciplines) that can help you hit your goals and develop your career. SPIN Selling is essential reading for anyone involved in selling or managing a sales team.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

Intercom, Inc.

MAY 12, 2020

And perhaps more importantly, how can you develop it? There’s only really one way to develop product judgment and that’s through direct interaction with your customers. Create a safe environment for sound product judgment to develop by ensuring feedback is immediate, clear and concrete. ” What is it?

Underperforming Technical Team 173

Underperforming Technical Team Interviewing Communication B2B 173

Sales Hacker

DECEMBER 28, 2018

The best sales conferences enrich your team, build knowledge, and offer plenty of networking opportunities (and fun)! Bad sales conferences just feel like a huge waste of time away from you prospects. We are leaving with new friends, new knowledge and new ideas.” – Team Microsoft. Director of Business Development.

Scale 74

Scale Sales Recruiting Sales Underperforming Technical Team 74

Intercom, Inc.

APRIL 26, 2018

I hosted Nir on our podcast to learn how to create healthy habits, how to avoid bad ones, what questions thoughtful product designers should be asking themselves, and much more. Here are five quick takeaways: We have good habits and bad habits , which are very different from addictions. For me, that was a bad habit.

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Underperforming Technical Team Advertising Technology Social Media 223