SaaStr

DECEMBER 21, 2023

XP Health, an end-to-end vision care solution for employers and insurance carriers. My expertise, shaped by roles at Procter & Gamble, Nextcard, and running a marketing agency, centers on guiding companies through go-to-market strategies, from understanding target customers to implementing experimental channel approaches.

Scale 218

Scale Venture Capital AI Generative AI 218

SaaStr

NOVEMBER 16, 2021

But what roles should you hire for, and what will your org chart look like at each stage? You will continue to expand and iterate based on this basic model as you grow: Founder/CEO. Positions Needed: Enterprise CSM, Mid-Market & SMB CSM, Customer Support Reps, Implementation/Solutions Engineer. Founder/CEO.

CTO Hire 237

CTO Hire Sales Hiring Sales Recruiting CTO 237

SaaStr

DECEMBER 14, 2022

Yamini Rangan, CEO at HubSpot, has many insights on how to serve SMB customers at scale. That’s why Yamini sat down with Jason Lemkin, Founder & CEO at SaaStr, to share her thoughts with the SaaStr community! By 2021, the market witnessed a frenzied phase to add point solutions. The Role of Free and Multiproduct Hubs.

Scale 215

Scale SMB Scaling Innovation 215

SaaStr

DECEMBER 25, 2021

. Wade Foster, Co-Founder and CEO, shares secrets from 20 of the earliest employees at the company. Zé #21: Create scrappy solutions that get you 80% there. Vicky #19: When you’re in the high growth stage, solutions to org problems have around a six-month shelf life. Danny #6: There’s no such thing as a small role.

Scale 276

Scale Scaling Innovation Investment 276

SaaStr

DECEMBER 5, 2023

The solution for this challenge? Role-based access controls Org visibility of how to manage the entire organization on the platform Compliance and governance Reporting If you’re committed to the journey, build this into your platform early. A cultural shift starts at the CEO level. Show and deliver business value upfront.

Scale 182

Scale Enterprise readiness compliance Enterprise 182

SaaStr

FEBRUARY 5, 2022

Tickets to Build are free, so be sure to sign up to tune into our incredible lineup of speakers, including: CEO Amplify. CEO Segment. CEO 1Password. CEO CircleCI. At SaaStr Build, Poorvi will be sharing her key learnings from building organizations and teams across different companies and roles. COO Atlassian.

AWS 215

AWS Customer Success Scale Sales Hiring 215

SaaStr

AUGUST 20, 2023

It’s not like you’re much of a real CEO anyway.” He had a point my inexperience as CEO, and if he’d made it behind closed doors, it would have been 100% fine. But once in a while, there is someone so specialized, such a great role player, than you have to tolerate a Dennis Rodman for a while. For a while.

CTO Hire 213

CTO Hire CTO Technology Engineering 213

SaaStr

AUGUST 24, 2022

If you can convince trusted players to buy your solution, it means you are trustworthy, too. Yes, senior roles are expensive, but they are a huge accelerator of growth. Hiring senior roles from day one means less employee training and more time spent bringing in customers and employees. Have the right expectations as CEO.

Revenue 211

Revenue Software Review Leadership Branding 211

SaaStr

APRIL 28, 2023

Former CEO and founder of Yext and current CEO and founder of Roam, Howard Lerman, shares successful strategies and lessons learned building two successful startups with Sam Blond, Partner at Founders Fund, in this week’s episode of CRO Confidential. The takeaway: Continuously experiment and role out new ideas to try.

Scale 187

Scale Sales Hiring Sales Business 187

SaaStr

AUGUST 1, 2022

Red Points’ CEO, Laura Urquizu, breaks down their road map to not only becoming market leaders but creating a new market entirely. Step out of your role and take on your clients’ perspectives to identify new features and models your teams can build to make their lives easier. Embed innovation into your team’s DNA. it can’t be done.

Underperforming Technical Team 201

Underperforming Technical Team Marketing Innovation Investment 201

SaaStr

APRIL 2, 2023

Random quote I found on the Internet If that doesn’t describe the CEO experience, I don’t know what does. Often, this means working hard to see if they aren’t succeeding in a given role, whether another one would be better. Lesson: Many times, I thought, “I need to hire for the role I’ll need 4 years from now.”

Sales Hiring 255

Sales Hiring Scale Scaling Customer Success 255

SaaStr

MAY 19, 2022

Jeff Shiner, CEO of 1Password, is the leader in passwords and secret management. Formalize the process of helping generalists to grow into specialist roles. Once you start to think of customers as humans, you are better able to provide real solutions that fit a real person’s life. Focus on B2B and B2C.

Development Team Review 228

Development Team Review B2C Compensation Technical Review 228

SaaStr

JUNE 17, 2023

In this post, we’ll share the learnings from SaaStr CEO and Founder Jason Lemkin’s frontline analysis of the current state of the market in 2023, and distill down into why we’re now in the era of efficient growth in SaaS.

Venture Capital 206

Venture Capital Scale Technical Review Software Review 206

SaaStr

JANUARY 12, 2024

SaaStr CEO Jason Lemkin also wrote how Customer Success has now morphed into part of the sales team and that the 2024 trends in CS include everyone wanting to eliminate humans from support to replace that headcount with AI and bots. Yet, we don’t know what the new world is, but it won’t be the same. Let’s dive in.

Sales Hiring 239

Sales Hiring Customer Success Scale AI 239

SaaStr

AUGUST 10, 2022

In this SaaStr Europa 2022 session, Matt Jacobson, General Partner at ICONIQ Growth, interviews Miro’s Founder & CEO, Andrey Khusid, to get insight into how he was able to grow the company so successfully. The company needed to hire more leadership roles and middle management to keep up. Key Takeaways.

Sales Hiring 198

Sales Hiring Scale Company Culture Leadership 198

SaaStr

OCTOBER 10, 2023

The CEO’s Role If you are a founder thinking about scaling, consider your legal and sales teams and how you can facilitate alignment between them. An attorney should understand from the CEO where to draw the line from a risk perspective and understand the priorities when it comes to long-term planning.

Sales Hiring 156

Sales Hiring Scale Sales Communication 156

Andreessen Horowitz

OCTOBER 15, 2023

In part 1 of our carbon removal series, we talked to Nan Ransohoff — Head of Climate at Stripe — about what it might take to jumpstart the market of carbon removal solutions. How will suppliers effectively reach the right buyers, and as more solutions become available, how will buyers effectively vet the options?

Education 76

Education Software Development Marketing 76

User Pilot

FEBRUARY 13, 2024

Gartner's webinar focuses on the crucial role of generative AI in evolving AI service offerings, aimed at the PM team for understanding GenAI's impact. How integrating AI services and solutions can address customer needs and drive significant business outcomes. Watch Akaneo's webinar on designing product experiences.

Sales Hiring 104

Sales Hiring Generative AI AI Leadership 104

SaaStr

JULY 27, 2022

At the SaaStr Europa 2022 event, Accel Partner Philippe Botteri interviewed PayFit CEO & Co-Founder Firmin Zocchetto to ask about his GTM strategy. . when customers needed to switch from an old payroll solution to PayFit). There will be prospects that do want a new solution but will never be autonomous.” .

SMB 182

SMB Sales Hiring Scale B2C 182

SaaStr

JANUARY 11, 2022

Zach Kitschke, the CMO at Canva, has been a part of this hypergrowth since the beginning, and took on v arious roles in marketing, customer service, and product management teams. Sell solutions, not features. Culture plays an enormous role in building great teams, who, in turn, build great products and nurture great communities.

Scaling 202

Scaling Social Media Innovation Branding 202

FastSpring

AUGUST 2, 2023

When TestDome was created, CEO and co-founder Mario Zivic knew the pre-employment testing software company wouldn’t be able to rely on domestic sales to succeed. “As We can always count on someone to provide a solution to us.” The willingness to help and support was not limited to Support — it went all the way up to the CEO.

Payment Solutions 136

Payment Solutions Payment Methods Merchant Services AI Search 136

30 Day Leadership

DECEMBER 12, 2023

Insights into how to excel in stressful situations, the need for impact, influence, and inspiration in leadership, and the benefits of adapting to changing roles and environments are also shared. 30:32 - Power of asking questions - Chris highlights the value of asking questions and empowering others to find solutions.

Leadership 52

Leadership Trends Investment Engagement 52

SaaStr

JULY 11, 2023

In a special session of Workshop Wednesday, Gorgias Founder & CEO Romain Lapeyre and Gorgias VP of Sales & Partnerships Aasif Osmany share their learnings, advice, and hacks for optimizing your sales process. Does it hurt enough for buyers to switch to a new solution? SaaStr Workshop Wednesdays are LIVE every Wednesday.

Sales Hiring 157

Sales Hiring SMB Sales Recruiting Payment Methods 157

SaaStr

MAY 27, 2021

Although, in consultations with founders of many of these SaaS companies, I’m often caught by surprise to learn that they’ve made upward of a dozen hires, but zero are for customer-facing roles. There’s not a demand generation or revenue-related role in sight. . In his piece, Jason recommends hiring VPs in a certain order.

Sales Hiring 171

Sales Hiring Scale Venture Capital Sales 171

SaaSHolic

MAY 5, 2023

How To Understand VC In Latin America Rodrigo Baer,co-founder & Managind Partner (Upload Ventures); João Chebante, Owner & CEO (Sinergis) TL;DR Latin America is a first-generation market for startups, and investors outside the region may not have the same references and expectations as in the US or Europe.

Technical Review 90

Technical Review VP of Engineering Development Team Review Software Review 90

SaaStr

AUGUST 25, 2023

SaaStr Founder and CEO Jason Lemkin shares the 10 worst pieces of SaaS advice, excuses, and mistakes founders make, and what to do instead. #1 Read more: 30+ SaaS CEOs Share The Signs Their First VP of Sales … Just Wasn’t Going to Work Out #3 “We can’t afford it.” Whatever role it is, you need it. You can always afford it. #4

Part-Time VPE 174

Part-Time VPE Scale Sales Hiring CTO Hire 174

Sales Hacker

FEBRUARY 9, 2024

However, a healthy dose of pessimism in the right places can actually be helpful – here a three key places #1 Customer discovery calls In the early stages of solution development, customer interviews are key. More for your eyeballs: Pavilion published their list of 50 CEOs to watch in 2024. That’s sales.

Sales Recruiting 67

Sales Recruiting AI Search AI B2B 67

User Pilot

JULY 27, 2023

Confused about trying to understand SaaS roles? In this article, we’ve outlined the major roles that move the needle in terms of product growth alongside their KPIs and current salary ranges. In large companies, the CSM also oversees other customer success roles. What are the different roles in SaaS companies?

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Scytale

OCTOBER 9, 2023

Within organizations, the role of Chief Information Security Officer (CISO) has evolved into a critical position, responsible for safeguarding sensitive data, defending against cyber threats, and ensuring the overall security posture for its organization. His fervor led to the birth of the Instant Close Digital Protection (CDP) platform.

Technical Advisors 52

Technical Advisors Cybersecurity CTO Scale 52

ChurnZero

FEBRUARY 13, 2023

What your Customer Success team looks like will largely depend on your organization’s size, solution complexity, and go-to-market strategy. Whereas, if you’re a fast-growing team, you’re likely ready to bring on more specialized roles such as operations and onboarding to drive greater productivity and efficiency.

Technical Advisors 52

Technical Advisors Customer Success Technical Review Systems Review 52

ChurnZero

FEBRUARY 13, 2023

What your Customer Success team looks like will largely depend on your organization’s size, solution complexity, and go-to-market strategy. Whereas, if you’re a fast-growing team, you’re likely ready to bring on more specialized roles such as operations and onboarding to drive greater productivity and efficiency.

Technical Advisors 52

Technical Advisors Customer Success Technical Review Systems Review 52

Sales Hacker

MAY 6, 2021

For sales reps interested in the VP of sales career path, it’s also important to know what you’re working towards and how to work on personal and professional development to be able to take on this role one day. This includes roles that are complementary to sales like renewals, customer success, and solution engineering.

VP of Engineering 93

VP of Engineering Sales Hiring Sales Recruiting Sales 93

SaaSOptics

MAY 5, 2022

I thought about Savage’s experiment this week as I took up my new role as CEO of Maxio—a company that’s rewriting the rules for financial operations and subscription billing. Outgoing CEO Tim McCormick and the rest of the Maxio team have done an amazing job. Let’s go, Maxio! ” appeared first on SaaSOptics.

Scale 98

Scale Technical Review Subscription Payment Features 98

Casey Accidental

JUNE 2, 2021

At every company, there are well defined roles you would expect to see. In software, they tend to be roles like engineering, product management, design, marketing, legal, finance, etc. But as companies scale, they tend to invest in more specialized roles over time. This can create a remarkable conflict of interest though.

Sales Hiring 66

Sales Hiring Scale Transportation Consulting 66

ChurnZero

JANUARY 4, 2024

“2024 will continue to see the chief customer officer move into the leadership phase,” predicts ChurnZero CEO and co-founder You Mon Tsang. Expanded roles and responsibilities: how will customer success evolve in 2024? CEOs and CFOs will finally see how CSMs can drive expansion growth in a predictable, repeatable way.”

Customer Success 52

Customer Success Trends Sales Hiring Artificial Intelligence 52

User Pilot

NOVEMBER 29, 2023

This means the retention specialist needs to develop and implement solutions based on feedback to retain customers. Problem-solving skills : Lastly, the retention specialist’s prime responsibility is to develop solutions to customer problems. “Delivering Happiness” book by the Zappos CEO Tony Hsieh.

Retention 101

Retention Customer Lifetime Value Churn Outsourced Development 101

SaaStr

SEPTEMBER 24, 2020

Y Combinator CEO Michael Seibel is featured in one of our most-watched SaaStr videos of all time — so we were delighted to have him back during our SaaStr at Home event to share the top 5 things that kill startups after their seed rounds, and how to avoid them. No clear roles or responsibilities. 1 Fake product-market fit.

Underperforming Technical Team 171

Underperforming Technical Team Startup Engineering Retention 171