TurnKey Labs

JANUARY 30, 2024

Fractional CFOs have gained momentum in recent years, empowering startups and SMEs with affordable financial leadership.

Leadership 62

Leadership Startup Pricing Management 62

Crafty CTO

FEBRUARY 6, 2023

Fractional CTO services can be a valuable asset for businesses that want to take advantage of technology to grow and improve their operations, but don’t have the resources or expertise to do so in-house.

CTO Hire 40

CTO Hire New CTO CTO Technology 40

SaaStr

AUGUST 30, 2020

But in the early days, don’t charge extra for services or any costs related to deployment. Later, those early customers will just be a tiny, tiny fraction of your customer base. And thus, generally, creates the least friction. Implementation fees — in the early days. If you are truly enterprise, this can be OK.

Pricing 271

Pricing Scale Enterprise Branding 271

Tom Tunguz

MARCH 19, 2020

If a meaningful fraction of customers no longer pay the balance of their annual contract on the renewal date, then your startup’s cash flows will worsen. Customer success and account management teams should focus on understanding customer health. It’s important to anticipate that and plan assuming it.

Startup 207

Startup SaaS Payments Payment Services Payment Methods 207

ChurnZero

JANUARY 4, 2024

2024 will be the year that CS teams create and execute on segment-specific playbooks that combine products, service offerings, and proactive engagements that align to value.” Specialization, fractional hiring and more: how will customer success teams change in 2024?

Customer Success 52

Customer Success Trends Sales Hiring Artificial Intelligence 52

SaaStr

MAY 20, 2020

Jeff first advocates fro “revenue diversification” They’ve worked that down at Twilio so their Top 10 Customers now represent a small fraction of their revenue. To make sure your customers are healthy — to shift to “a mindset of service” to your customers.

CTO Hire 352

CTO Hire New CTO CTO Airlines 352

Blulogix

NOVEMBER 27, 2023

Stopping Revenue Leakage in Managed Services: A Comprehensive Guide By BluLogix Team In the ever-evolving landscape of Managed Service Providers (MSPs) , the intricate nature of usage charges often poses a significant billing challenge. BluLogix recently encountered such a scenario with one of our MSP clients.

Revenue 59

Revenue Payment Features Management Software Review 59

How To Buy Saas

APRIL 8, 2024

These services ensure that your organization has the resources it needs to keep up with the latest healthcare standards. These services can lead to higher revenue and business expansions. The services are provided for a fraction of the cost of in-house staff. They also have access to the latest technology.

Outsourcing Services 40

Outsourcing Services Payment Services Healthcare Payments 40

Tom Tunguz

SEPTEMBER 15, 2018

A founder asked me recently if there were any trends in professional services across public SaaS companies. I had examined the gross margins and share of revenue from professional services about 3 years ago. Second, many newer software companies generate substantial fractions of their revenue from PS. Staffing can be tricky.

Outsourcing Services 131

Outsourcing Services Sales Hiring Software Consulting 131

Tom Tunguz

NOVEMBER 4, 2017

Initial Coin Offerings, a fundraising mechanism for companies using cryptocurrencies as a mechanism to buy their service, seem to be upending the world of venture capital. Second, retail investors are buying substantial fractions of these offerings. Filecoin raised $250M through an ICO. Tezos raised $232M. Bancor raised $153M.

Venture Capital 189

Venture Capital Startup Trends Development 189

Totango

FEBRUARY 23, 2023

Whether you have a CS operations team in place or are just getting started with a fraction of someone’s time, Chris and Taylor highlighted five elements of CS operations success. Start with the end in mind In a tough economic climate, all eyes are on revenue retention.

Scale 84

Scale Customer Success Forecasting Metrics 84

Tom Tunguz

JANUARY 3, 2018

The classic open source strategy of the last fifteen years is abandoned because of the competitive threats from infrastructure-as-a-service (IaaS vendors). New licenses may emerge to create some barrier to entry or open source vendors keep proprietary a greater fraction of the code base.

SaaS Payments 201

SaaS Payments Scale Blockchain Machine Learning 201

SaaStr

AUGUST 26, 2023

Additionally, the speaker tackles a question about metrics to track for an early-stage B2B SaaS startup with self-service onboarding capabilities. Instead, he suggests fractionalizing the data needs and providing only the necessary components. He mentions that he can be contacted directly for further discussion.

Technical Advisors 228

Technical Advisors Data Technical Review Sales Hiring 228

Tom Tunguz

FEBRUARY 10, 2016

Some fraction of a sales development rep to qualify leads. Some fraction of a marketing person and some incremental marketing spend. Some fraction of a customer success manager. Some fraction of a post-sales/professional services consultant. All in, the investment could be close to a $1M.

SaaS Payments 120

SaaS Payments Sales Recruiting Sales Hiring Payment Services 120

Buffer Resources

APRIL 11, 2024

I started my career working in a nonprofit setting, and now I’m a fractional marketing director for nonprofits.   As a tech writer and editor, I’ve also steeped in the “rocket fuel” of the startup world.   When was the last time you shopped online or signed up for a service? Think again.

Technical Review 108

Technical Review Startup Social Media Marketing 108

Valerian Tech

JULY 5, 2023

By embracing mobile check-ins, digital concierge services, and personalized recommendations, hotels can create seamless and memorable experiences. Additionally, implementing guest engagement platforms and smart room technologies enables guests to control in-room amenities and services effortlessly.

Payment Services 52

Payment Services Technology Payment Solutions CTO Hire 52

SaaStr

NOVEMBER 3, 2023

They’re servicing one of the largest vertical TAMs in the world. Toast’s Market: A leading payment solution for restaurants, Toast has over 80k customers with only a small fraction of the U.S. Toast has 80k-85k customers, and it is still in the early days. Toast is a unique business because of its TAM. In the U.S.

Payment Methods 214

Payment Methods Acquisition Scale Payments 214

Tom Tunguz

NOVEMBER 19, 2014

Reading through the document, I noticed the company had quite a substantial fraction of professional services revenue; 41% of trailing 12 month revenue is services. But, many companies do book a meaningful amount of revenue from professional services. Professional services isn’t a terrible thing for a business.

Startup 100

Startup Headcount Consulting Enterprise 100

Tom Tunguz

NOVEMBER 15, 2016

Imagine you’ve just been named the head of a bustling New York City restaurant challenged by one issue - customers complain about the customer service. A data-driven person, you search for a metric to evaluate the current customer service to validate the complaint and then track as you experiment with the restaurant’s operations.

Metrics 176

Metrics Startup Customer Lifetime Value Finance 176

CloudGeometry

MARCH 3, 2022

You understand you need to set aside some money to experiment with closing the gap between your cost of cloud services and how quickly customers realize time-to-value. But your customers also need time to discover the value of your service. Cost of discovery from the customer’s perspective. This is known as a unit metric.

Well Architected Framework 130

Well Architected Framework VPCs (Virtual Private Cloud) SaaS Cloud 130

How To Buy Saas

OCTOBER 13, 2023

Besides this, the internet service provided by DIRECTV offers many other features that make the service worth buying. They can do this by subscribing to its bundle service, and saving a considerable amount of money. DIRECTV Advanced Receiver Service Fee $15/month is extra & applies. month plus taxes and fees.

Entertainment 40

Entertainment Pricing Data 40

Totango

APRIL 18, 2022

If you’re using a CS platform that forces you to rely on fractional consultants or to add more headcount, then you’re using the wrong platform. On the other hand, a platform that is built for self-service, like Totango, puts all control into the hands of your team. Less Dependency on Outside Resources.

Customer Success 94

Customer Success Headcount Consulting Scaling 94

Baremetrics

JUNE 27, 2021

They have lots of customers who try their service for a short time, like a few months. Here is a formula for customer churn for each period: Churn = customers lost / customers at the beginning The formula above gives the fraction of customers lost in each time period. If we lose a lot of customers, the fraction increases.

Churn 64

Churn Pricing SaaS Subscription 64

Valerian Tech

JUNE 13, 2023

Compliance is not only a legal obligation but also crucial for maintaining patient trust, protecting sensitive data, and ensuring the delivery of high-quality healthcare services. This blog will explore the challenges faced by healthcare companies in achieving regulatory compliance. Book a free consult today.

Healthcare 52

Healthcare compliance CTO Hire New CTO 52

Tom Tunguz

AUGUST 14, 2013

What fraction of startups with recent billion dollar valuations or thereabouts raised a seed round? What fraction of those seed rounds saw VC participation? In what share of cases did VCs in the seed round lead the Series A?

Investment 100

Investment Startup Finance Strategy 100

Neil Patel

OCTOBER 27, 2020

That is, those who go out of their way to find your product or service when they need it. Marketers use it with the hope that a fraction of the broad audience they’re targeting would take interest in their offer or message and start the journey to becoming a customer.

Marketing 139

Marketing Social Media Advertising Sales Funnel 139

Sales Hacker

MARCH 22, 2022

Seamus Ruiz-Earle: We provide fractional revenue operation services to companies of all shapes and sizes. So, from a supply and demand perspective to your point, we very naturally shifted to a fractional model and the market responded. Without further ado, let’s listen to my conversation with Seamus Ruiz-Earle.

Scale 73

Scale Technical Advisors Sales Hiring Consulting 73

Tom Tunguz

DECEMBER 7, 2015

The company serves the mid-market and enterprise customers with a broad software suite that includes Payroll, Human Resources Management Software (HRIS), Benefits Management, Time Clock and a Self Service Portal for employees. This decline in professional services revenue as a fraction of total revenue has boosted overall margin.

Software 100

Software Marketing Forecasting Enterprise 100

Crafty CTO

FEBRUARY 7, 2023

I believe that the logo effort was successful. Fortunately lots of sites are popping up with guidance and examples for each AI. On the iterate point, here’s a small slice of my Midjourney homepage: Here are more examples with prompts.

CTO Hire 40

CTO Hire Artificial Intelligence AI ChatGPT 40

Unbounce

AUGUST 26, 2021

Overall, videos are used on only a fraction of Unbounce customers’ pages—and, out of those, embedded videos are significantly more popular than background videos. Here we examined 10 industries ranging from business services to real estate and travel. Throughout the analysis, outliers are trimmed by removing all rates > Q3 + 1.5*IQR

Social Media 145

Social Media Mobile Finance Travel 145

Tom Tunguz

APRIL 13, 2015

Often times, such an acquisition demands a significant amount of cash and stock as a fraction of total assets of the acquiring company. A greater than $1B acquisition event is an enormous event for the acquiring company. These are big, bold bets.

Acquisition 100

Acquisition Trends Innovation Sales 100

Tom Tunguz

JUNE 10, 2015

Product Adoption Consistency of feature usage, the fraction of active seats 10%. Program Expansion New use of other product features and services; new department using product 15%. At the Customer Success Summit, Boaz Maor, VP of Customer Success at Mashery presented his rubric for answering this question. How compelling is the ROI?

Compensation 100

Compensation Customer Success Startup Communication 100

Tom Tunguz

MAY 30, 2015

As the next generation of SaaS companies achieve maturity, they have begun to serve larger and larger customers, who in addition to demanding a great product, often request services. Professional services, as they are often called, entail training and customization. But not all. This is logical.

Startup 101

Startup SaaS Pricing Acquisition 101

Clouded Judgement

JULY 21, 2023

In growth mode most of a companies sales reps are unproductive (recently hired and either not retiring quota, or only retiring a fraction of a full quota). But there’s a downside to investing in growth: FCF is generally negative. Said another way, the revenue they bring in is less than the salary they’re paid. But this is ok!

Cloud 130

Cloud Software Sales Hiring Scale 130

Tom Tunguz

SEPTEMBER 29, 2014

The company delivers its product both as perpetual license software and as-a-Service. The chart above shows the revenue contribution by product: Perpetual License, SaaS and Services & Support. The Perpetual License, in red, accounts for 66% of revenues, a fraction that has remained constant over the past two years.

Benchmarks 100

Benchmarks Metrics SaaS Scale 100

Tom Tunguz

MAY 18, 2015

SuccessFactors generated a greater fraction of revenues from professional services throughout its life, about 30-35% compared to Taleo, which hovered around 20-25%. Professional services depress gross margins because they are often sold at cost or at negative gross margin.

Sales Recruiting 100

Sales Recruiting Scale Software Acquisition 100

Neil Patel

JANUARY 15, 2021

These are essential questions to ask when selecting a service provider for ringless voicemails. When you keep your customer’s experience in mind and offer them additional service, support, or welcoming, you’re likely to see positive results such as: Most people don’t answer unknown numbers, but they do check voicemails.

Scale 127

Scale Automotive compliance Pricing 127