SaaStr

JUNE 18, 2022

Many SaaS companies talk about creating a strong culture and smooth hiring process, but how can they actually live up to it? Develop Your Core Values First. We want to give them those tools and resources.”. Develop a robust core value system for your business and make that your guiding star. The Hiring Process.

Interviewing 308

Interviewing Development Churn SaaS 308

SaaStr

FEBRUARY 22, 2024

“Doubling Down” is a new series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. The team, led by Deepinder Singh Dhingra, has deep enterprise SaaS experience and truly understands their customer’s needs. What’s the #1 bit of advice you’d give to SaaS founders today?

Innovation 255

Innovation Wireless Acquisition Technology 255

SaaStr

FEBRUARY 7, 2024

For context to kick us off, some of the top SaaS companies have 41% lower CAC than the rest. They do a lot of predictive analysis to categorize TAM and prioritize their resources. Another example, for them, would be when a company starts using another tool in the eComm SaaS world, either competitive or complementary to their product.

Scale 241

Scale Sales Hiring Strategy Marketing 241

SaaStr

MAY 16, 2023

So a recent SaaS survey confirmed what I’ve experienced over the year: outsourced SDRs are tough to make work. It would be so great if we could all outsource sales, sales development, sales operations, and more. They managed the resources, wrote the scripts, reviewed the lists, etc. It really would be great.

Outsourcing Services 253

Outsourcing Services Outsourced Development Development Team Review Sales Hiring 253

Stax

APRIL 18, 2024

Independent Software Vendors (ISVs) and Software-as-a-Service Providers (SaaS) operate within the same market, thus creating a push-and-pull revenue dynamic. TL;DR ISVs develop and distribute software products independently and often collaborate with hardware manufacturers and platform providers. What are SaaS companies?

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

USIO

APRIL 22, 2024

SaaS companies are continually seeking innovative strategies to not just maintain but amplify their growth trajectory and increase revenue. Integrating efficient payment systems along with offering revenue share will significantly impact a SaaS company’s revenue streams and overall expansion.

Payment Services 130

Payment Services SaaS Payments Payment Solutions Payments 130

SaaStr

JANUARY 31, 2024

Over the years, Splunk has expanded its offerings through acquisitions and product development. As Christian’s been the CRO of Splunk for over seven years now, he’s a wealth of knowledge on what it really takes to be successful in Enterprise SaaS Sales. Over time, quality becomes a priority with a more mature business.

Enterprise 260

Enterprise Scale Sales SaaS 260

SaaStr

JUNE 17, 2023

In the ever-evolving landscape of SaaS, Venture Capital, Bootstrapping, and Valuations – understanding market trends and investment patterns is critical. We’ll also examine how public markets currently influence the SaaS industry and unpack the elevated CIOs’ role in budgeting for SaaS products.

Venture Capital 230

Venture Capital Scale Technical Review Software Review 230

User Pilot

MAY 20, 2024

The article shares 20 actionable customer retention strategies for your SaaS! Without retention, a SaaS business doesn’t have a predictable revenue stream necessary for growth. Create comprehensive self-service resources to enable users to solve problems independently. Customer retention is at the core of SaaS product success.

Retention 105

Retention Strategy Sales Recruiting Scale 105

SaaStr

NOVEMBER 8, 2021

Relative to any other sector, the SaaS industry is uniquely transparent. In my opinion, the most informative and useful SaaS content “speaks for itself” and is well suited for future reference. Bonus: More SaaS “Rule of 40” Data. Additional Resources: SaaStr Annual 2021 Sessions Worth Studying.

Scale 322

Scale Cloud Forecasting Pricing 322

SaaStr

DECEMBER 3, 2021

Finklestein, who has dealt with anxiety in his life, stresses that it’s important for founders and SaaS leaders to be honest about mental health and not to bottle everything up for appearances. Founders’ Personal Development & Relationships With Investors. Company Culture of Personal Development.

Development 250

Development Entrepreneurship Company Culture Leadership 250

SaaStr

DECEMBER 29, 2022

At Maxio , we help B2B SaaS companies unlock their next stage of growth. Our financial operations platform is designed to meet the unique financial challenges of B2B SaaS, including billing, subscription management, revenue and expense recognition, and SaaS analytics. Vendr is forever changing how companies buy and renew SaaS.

Scale 226

Scale Underperforming Technical Team B2B AI 226

User Pilot

APRIL 29, 2024

What goes into creating a solid SaaS business model? Using the right SaaS design principles can help you build a product that offers value to users. Let’s take a look at a few helpful SaaS design principles and best practices that’ll help you enhance the product experience. Your product is the key.

SaaS 103

SaaS Onboarding Trends User Experience 103

How To Buy Saas

MAY 15, 2024

There are various Cloud service models to choose from, like IaaS PaaS SaaS, and you may get confused while making a decision. Don’t worry; in this blog, we will help you know everything about the different cloud computing models like IaaS PaaS SaaS to decide which one will be best for your business. Therefore, keep reading!

DevOps as a Service 52

DevOps as a Service Marketplace as a Service Cloud SaaS 52

FastSpring

MARCH 3, 2023

When you’re using a DIY payment solution like Stripe, making it work for your business falls on your developers. What if, instead of spending so much time making your payment stack work for you, your developers could focus on your product? I interviewed him live on LinkedIn about four signs that SaaS companies have outgrown Stripe.

Merchant Services 147

Merchant Services Payment Services Outsourcing Services SaaS Payments 147

SaaStr

MAY 17, 2024

Build vs. Buy — How to Prioritize Resources One of the biggest challenges for a CPO is prioritizing resources, which begins with deciding whether to build or buy. When you’re in a zero-to-one product development mode, the thing you should be optimizing for isn’t necessarily outcomes. Can you supercharge your business by buying?

Scale 249

Scale Technical Review Sales Hiring Artificial Intelligence 249

SaaStr

DECEMBER 1, 2022

With the world’s most distributed compute platform — from cloud to edge — we make it easy for businesses to develop and run applications, while we keep experiences closer to users and threats farther away. Invite everyone to the project—internal resources, customer teams, and third-party vendors. Tropic is procurement paradise.

Merchant Services 250

Merchant Services Payment Solutions SaaS Payments Payments 250

User Pilot

MAY 1, 2024

In most SaaS companies, the product management team includes product managers, product marketers , and UX designers. Develop and implement your digital experience strategy. In most SaaS companies, the product management team includes product managers, product marketers, and UX designers. However, they don’t do it all alone.

Customer Lifetime Value 104

Customer Lifetime Value User Experience Retention Scale 104

SaaStr

FEBRUARY 9, 2024

Before joining Zapier, Giancarlo was at Atlassian as a technical sales lead before moving to DropBox as a Senior Director of Growth and Monetization, and was CMO at Confluent – so he has a wealth of knowledge from Zapier’s Go-To-Market history as well as these successful SaaS companies to pull from. There’s no silver bullet.

Scale 275

Scale Sales Hiring Sales Marketing 275

User Pilot

APRIL 22, 2024

Product feature analysis is a powerful tool in the SaaS product manager’s arsenal. This analysis isn’t exclusive to SaaS; the principle applies when analyzing physical attributes for hardware products. Ensure better resource allocation. Extract feature development insights. Gain competitive advantage.

Underperforming Technical Team 102

Underperforming Technical Team Software Review User Experience Retention 102

SaaStr

AUGUST 26, 2023

The third myth is the notion of scarcity, and John highlights the resources and solutions available for data analysis. Every Wednesday we bring you the best speakers in SaaS. They explain that business expertise is actually more important than data expertise, and if needed, there are resources available to acquire data skills.

Technical Advisors 227

Technical Advisors Data Technical Review Sales Hiring 227

User Pilot

APRIL 8, 2024

If it’s the latter, then you’ve already experienced what bottom-up SaaS is! Our guide explains what exactly bottom-up SaaS is and covers the main growth strategies and tactics used by bottom-up companies. TL;DR In the bottom-up model, a SaaS company promotes the product to individual end-users and teams.

Strategy 91

Strategy Business SaaS Customer Lifetime Value 91

User Pilot

MAY 20, 2024

Are you trying to develop a customer advocacy strategy for your SaaS but not sure how to go about it? Customer advocates are a valuable asset for a SaaS business. Attention Intelligence resource center. Create forums and user groups where customers can engage with each other, share resources, and seek assistance.

Scale 105

Scale Strategy Social Media SaaS 105

FastSpring

JUNE 9, 2022

Speed wins in SaaS. I sat down with growth expert Frederic Linfjärd , and we talked about the reasons SaaS companies don’t always grow as fast as they could. “It’s In our conversation, I asked him what functions companies could outsource so they could free up development resources to scale faster.

Outsourced Development 144

Outsourced Development Merchant Services Scaling SaaS 144

User Pilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. This article discusses ten tips that can help you to effectively scale customer success teams in SaaS.

Scale 102

Scale Customer Success Scaling SaaS 102

User Pilot

MAY 13, 2024

When it comes to product management, you need to look at different SaaS dashboard examples to see what kind of product analytics you can measure, and how. User retention dashboard tracks how well the product retains customers, identifying high-churn user groups to develop targeted nurturing strategies. It includes: MRR month-by-month.

Metrics 104

Metrics SaaS Acquisition Retention 104

User Pilot

MAY 20, 2024

Proactively engage with business clients by providing top-notch support through live chat, in-app resources, and other means to maintain strong business relationships and enhance loyalty. These relationships can lead to valuable partnerships where both parties benefit from shared knowledge, resources, and opportunities.

B2B 86

B2B B2C Retention Education 86

User Pilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. What is a SaaS learning management system? A SaaS LMS is a cloud-based LMS.

Systems Review 98

Systems Review Management SaaS Education 98

User Pilot

APRIL 30, 2024

Throughout his rich career, Marty has worn numerous hats within modern software product organizations, transitioning between roles involving product management, software development, product marketing , user experience design, and general management, among others. Book a demo to learn more.

Management 105

Management Underperforming Technical Team Innovation Generative AI 105

User Pilot

MAY 27, 2024

Build a resource center : Create a comprehensive in-app knowledge base to reduce friction. Customer perceptions matter because customers can easily switch to alternatives (especially in SaaS), and maintaining a positive perception ensures long-term customer loyalty and retention. Building a resource center with Userpilot.

Software Review 60

Software Review SaaS Social Media Interviewing 60

User Pilot

OCTOBER 26, 2023

How can you implement them in the SaaS context? Market Development involves selling existing products to new markets. Market Development involves selling existing products to new markets. Product Development aims to grow within the existing market by introducing new or enhanced products. Let’s dive right in!

Acquisition 105

Acquisition Scale Marketplace as a Service Onboarding 105

User Pilot

APRIL 3, 2024

Wondering how to create a resource center for your SaaS product? A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. TL;DR A resource center provides tailored content to aid users in problem-solving your product.

AI Search 103

AI Search Software Review SaaS AI 103

User Pilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Customer Success 90

Customer Success Retention Software Review Customer Lifetime Value 90

User Pilot

FEBRUARY 25, 2024

The model is quick to implement, making it one of the best product development frameworks for SaaS. TL;DR The Kano model is a product development framework that helps identify and categorize customer needs based on the level of delight they can deliver in comparison to the effort invested. Practical explanation of how it works.

Scale 105

Scale Data Analysis Development AI 105

User Pilot

OCTOBER 26, 2023

For custom software development in-house, consider factors like development, implementation, maintenance costs, staff onboarding , and missed opportunities. Calculating software ROI is vital for making informed decisions about technology investments and allocating resources adequately.

Outsourcing Services 105

Outsourcing Services Software Outsourced Development SaaS 105

User Pilot

OCTOBER 15, 2023

SaaS product managers can use LOE to plan sprints and prioritize backlog items. Many project professionals define LOE as the total amount of work, time, or resources necessary to deliver the project’s deliverables. Calculating the level of effort helps managers set budgets and timelines and plan for contingencies.

Management 105

Management Development Scaling Data 105

How To Buy Saas

APRIL 5, 2024

Software as a Service (SaaS) has quickly become one of the primary models for offering software applications over the internet, and SaaS Development Frameworks provide developers with a methodical way of building and deploying these cloud apps efficiently while guaranteeing scale, reliability, and security of them.

Artificial Intelligence 40

Artificial Intelligence Machine Learning AI K8S orchestration (Kubernetes) 40