SaaStr

MARCH 20, 2024

At SaaStr Miami, former Founder’s Fund Partner and CRO of Brex Sam Blond — host of the SaaStr CRO Confidential Podcast — sat down with SaaStr CEO and founder Jason Lemkin for a fireside chat about finding success as a SaaS company in 2024. Sales-led and Enterprise motions have many benefits, and a PLG product must be magical.

Sales Hiring 259

Sales Hiring Sales Recruiting Scale Headcount 259

SaaStr

AUGUST 26, 2023

The third myth is the notion of scarcity, and John highlights the resources and solutions available for data analysis. Every Wednesday we bring you the best speakers in SaaS. They explain that business expertise is actually more important than data expertise, and if needed, there are resources available to acquire data skills.

Technical Advisors 215

Technical Advisors Data Technical Review Sales Hiring 215

SaaStr

NOVEMBER 17, 2020

A truly great salesperson is a resource. And yes, it benefits them. But the best sales execs in SaaS make you feel that way. Q: Why do customers hate salespeople? Disalignment. They help you : They educate you on the product. They honestly answer your questions. They address your concerns , seemingly patiently. Not that often.

Education 285

Education Enterprise Pricing Sales 285

Payrix

APRIL 17, 2024

Call out the benefits, such as omnichannel payments and having everything customers need to accept payments in one portal. Email campaign Create an email marketing sequence about the benefits of Embedded Payments and send it to new leads and existing customers.

Payments 130

Payments Embedded Payments Merchant Services SaaS Payments 130

SaaStr

AUGUST 6, 2021

They bring together their respective strengths to drive remarkable product-led growth for PagerDuty, the incident response SaaS that’s been invaluable to tech teams since 2009. In the SaaS world, friction is the enemy of the customer. Putting customers in charge of the journey.

Product Marketing 265

Product Marketing Marketing B2C Strategy 265

SaaStr

APRIL 2, 2020

Click here for SurveyMonkey’s List of Resources. We help SaaS companies execute targeted campaigns to engage with their top accounts. Duda is the web design platform that’s designed for integration with SaaS solutions. The post 5 Free and Discounted SaaS Tools to Get You Through Coronavirus appeared first on SaaStr.

SaaS 250

SaaS Pricing Software Engagement 250

User Pilot

APRIL 21, 2024

Here are some additional benefits of reducing your customer support load : Lower support costs – Dealing with piles of support requests and queries comes at a hefty cost. Examine customer data to understand how you can further improve your help resources. But growth isn’t the only positive of reducing support ticket volume.

Strategy 94

Strategy Customer Support SaaS Technical Review 94

CloudGeometry

MARCH 3, 2022

When developing a SaaS product plan, it’s important to recognize two foundational principles. First, SaaS is a business strategy, not a technology strategy. Second, there is no one-size-fits-all SaaS architecture (the second principle is a corollary of the first). So why put it on our shortlist? More on that below.

Well Architected Framework 130

Well Architected Framework VPCs (Virtual Private Cloud) SaaS Cloud 130

SaaStr

JANUARY 30, 2021

One of the starkest differences I see between First Timers in SaaS and Second Timers is when they hire their VP of Marketing. And there are more benefits than this, of course. I agree, unless you just raised $20m in your Series Seed, the Super Hot, Obvious Candidate may not join your Non-Super Hot $40k MRR SaaS Start-up.

Sales Hiring 350

Sales Hiring Sales Recruiting Scale Marketing 350

SaaStr

FEBRUARY 7, 2024

For context to kick us off, some of the top SaaS companies have 41% lower CAC than the rest. They do a lot of predictive analysis to categorize TAM and prioritize their resources. Another example, for them, would be when a company starts using another tool in the eComm SaaS world, either competitive or complementary to their product.

Scale 229

Scale Sales Hiring Strategy Marketing 229

User Pilot

APRIL 29, 2024

A smooth customer onboarding process is key for any SaaS company, and in-app help can be a real game-changer. Context-sensitive help and in-app help are both methods in SaaS to assist users but they serve different purposes and are delivered in different ways. What is contextual sensitive help? Why is in-app support important?

SaaS 52

SaaS Onboarding AI Search Mobile 52

User Pilot

APRIL 29, 2024

Mastering SaaS renewals’ best practices can transform a routine administrative task into a strategic opportunity to drive customer success and propel your business toward sustainable growth. TL;DR The SaaS renewal process involves a series of actions on/before the renewal date that lead to a customer’s renewal.

SaaS Payments 79

SaaS Payments Business SaaS Payment Solutions 79

User Pilot

MAY 2, 2024

Poor customer retention drains your resources, reduces revenue, brings operational instability, and harms your reputation. Provide self-service support resources like knowledge bases and chatbots for 24/7 assistance. Use case studies to illustrate your product features and benefits. Userpilot resource center.

Retention 88

Retention Marketing Customer Lifetime Value Onboarding 88

User Pilot

APRIL 10, 2024

Knowledge bases offer lots of benefits, including improved customer satisfaction , reduced load of customer support agents , and improved self-service support. Create different formats of resources. A SaaS resource center should include a variety of content to cater to different needs and learning styles.

Software Review 83

Software Review AI Search SaaS Technical Review 83

User Pilot

OCTOBER 26, 2023

TL;DR Software ROI, or Return on Investment , represents the financial and business benefits of implementing a software application while factoring in the cost of the investment. Soft ROI comprises qualitative and less tangible benefits , for example, increased productivity from software implemented to improve internal business processes.

Outsourcing Services 101

Outsourcing Services Software Outsourced Development SaaS 101

User Pilot

APRIL 8, 2024

If it’s the latter, then you’ve already experienced what bottom-up SaaS is! Our guide explains what exactly bottom-up SaaS is and covers the main growth strategies and tactics used by bottom-up companies. TL;DR In the bottom-up model, a SaaS company promotes the product to individual end-users and teams.

Strategy 75

Strategy Business SaaS Customer Lifetime Value 75

User Pilot

OCTOBER 24, 2023

When it comes to product-led growth , SaaS companies need to get everything details right. In this guide, we’ll be going over what usage-based pricing is, the benefits of a usage-based pricing model, different types of usage-based pricing, and a few examples from SaaS companies that have effectively deployed this strategy!

Pricing 94

Pricing Payment Solutions SaaS Payments Payments 94

User Pilot

APRIL 24, 2024

This includes the SaaS industry too. In this article, we explain: Why investing in AI in SaaS is a must. TL;DR AI helps SaaS teams improve productivity by automating repetitive tasks. This enables SaaS teams to adjust strategies promptly for optimal performance. How to implement AI to build better products.

AI 68

AI Artificial Intelligence SaaS Generative AI 68

Totango

SEPTEMBER 20, 2022

Customer Enablement Essentials: What B2B and SaaS Brands Need to Know. Customer enablement empowers customers by giving them the resources they need to use your product successfully. This helps deliver more satisfying customer experiences , promoting customer renewals and referrals, which are critical to B2B SaaS businesses.

B2B 82

B2B Scale SaaS Sales Enablement 82

How To Buy Saas

APRIL 29, 2024

Software as a Service (SaaS) solutions are becoming increasingly popular among businesses as a means of streamlining operations and increasing productivity. To ensure a smooth integration of software as a service (SaaS) solutions with preexisting systems, we will discuss eight different strategies in this post.

Systems Review 52

Systems Review Software Review Cloud Software 52

User Pilot

OCTOBER 6, 2023

We also highlight 6 examples of successful SaaS demos. TL;DR A product demo is a video or interactive presentation that demonstrates a product’s features and benefits. A product demo or product demonstration is a presentation that demonstrates the value, benefits, and uses of your product or software.

Onboarding 90

Onboarding Software Review Transportation Engagement 90

User Pilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. This article discusses ten tips that can help you to effectively scale customer success teams in SaaS.

Scale 87

Scale Customer Success Scaling SaaS 87

User Pilot

DECEMBER 19, 2023

SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth.

SaaS Payments 82

SaaS Payments Management Customer Lifetime Value SaaS 82

User Pilot

JANUARY 29, 2024

A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. In this article, we will examine what an effective SaaS UX design is, why it’s important, and the best practices to produce a well-crafted design that works. What is SaaS UX design?

SaaS 101

SaaS Interviewing User Experience Onboarding 101

User Pilot

MAY 1, 2024

In this post, we’ll cover the most important things you need to know about building a successful community without wasting your precious resources. By encouraging user-generated content and fostering direct communication among users, Slack has demonstrated the practical benefits of its platform.

Branding 74

Branding Social Media Acquisition Advertising 74

User Pilot

APRIL 3, 2024

Wondering how to create a resource center for your SaaS product? A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. TL;DR A resource center provides tailored content to aid users in problem-solving your product.

AI Search 90

AI Search Software Review SaaS AI 90

User Pilot

MARCH 27, 2024

We go over 6 secondary navigation examples from other SaaS businesses: Userpilot’s combined secondary navigation blends seamlessly within the primary menu for contextual access. Amplitude provides a side panel for historical navigation and resource discovery. Wix’s drop-down menu is their secondary navigation menu.

User Experience 97

User Experience Pricing Engagement Mobile 97

User Pilot

NOVEMBER 2, 2023

You will also learn how to choose the right growth strategy for your SaaS and how to leverage marketing-led growth to achieve your business goals. Paid advertising, like PPC or display ads, is another common marketing strategy used by SaaS companies. What are the benefits of marketing-led growth? Let’s dive right in!

Strategy 92

Strategy Marketing Social Media AI Search 92

Sales Hacker

MARCH 8, 2024

GTMnow is the media extension of GTMfund – sharing insight on go-to-market from working with hundreds of portfolio companies backed by over 350+ of the best in the game executive operators who have been there, done that at the world’s fastest growing SaaS companies. 4 huge benefits: Cost-effectiveness. Efficiency.

Scale 93

Scale AI Search Social Media AI 93

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. First, we’ll take a look at just what a customer success community is and what the benefits of being involved in one are. Why Should You Participate in Customer Success Communities?

Customer Success 115

Customer Success Technical Review Social Media Underperforming Technical Team 115

ChurnZero

APRIL 18, 2024

Those are some big shifts – whether it’s updating your books , implementing a new management system, or revamping the tools, resources, and customer journeys you already have. Digital circuits are a bit brainier (faster and more reliable with calculations) but it can be a complicated, resource-heavy lift. So, now what?

Engagement 52

Engagement Onboarding Customer Success Metrics 52

User Pilot

JUNE 30, 2023

Content localization is absolutely essential for SaaS companies. Our article provides guidance for SaaS teams on how to effectively localize their content. Benefits of localized content for SaaS companies include extending the market reach and improving customer experience and satisfaction. Let’s get right to it.

SaaS Payments 82

SaaS Payments Outsourcing Services Payment Solutions Payment Services 82

User Pilot

MAY 2, 2024

You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. It’s crucial for SaaS businesses because it drives revenue growth, increases customer lifetime value , reduces customer acquisition costs , and fosters positive word-of-mouth marketing.

Retention 75

Retention Metrics Strategy Scale 75

User Pilot

JANUARY 22, 2024

What factors should you consider when choosing one for your SaaS business to provide the best assistance to your customer ? A low-touch model relies on automation and self-service resources to onboard and support customers with little direct CSM involvement. What are the most common customer success models? Let’s get right into it!

Customer Success 83

Customer Success Sales Hiring Scale SaaS 83

User Pilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. 17 customer success best practices you can apply in any SaaS include: Tailoring the onboarding experience using customer data to increase retention and success.

Customer Success 74

Customer Success Retention Software Review Customer Lifetime Value 74

User Pilot

OCTOBER 26, 2023

How can you implement them in the SaaS context? SaaS companies enhance customer acquisition and retention through personalized onboarding and in-app guidance. To see how Userpilot helps SaaS companies grow, book the demo! What are growth initiatives? What do successful companies do to drive growth ? Let’s dive right in!

Acquisition 95

Acquisition Scale Marketplace as a Service Onboarding 95

Subscription Flow

FEBRUARY 27, 2024

Subscription pricing with the help of automated billing software has transformed many industries and provided businesses with a dynamic way to generate revenue, especially in the SaaS space. SaaS companies’ success is largely dependent on their use of subscription billing.

SaaS Payments 83

SaaS Payments Payment Services Payments Payment Solutions 83