Intercom, Inc.

FEBRUARY 21, 2018

This is where live chat comes in. At Intercom, our sales team (the SDR team, to be precise) uses live chat to capture and convert these high-intent website visitors. In fact on average, visitors are 80% more likely to convert when they’ve chatted with us first. . Why does it work?

Scale 199

Scale Sales Startup Strategy 199

Intercom, Inc.

JUNE 4, 2018

The promise of live chat for sales teams is being able to connect faster with high-quality leads. But for someone in Sales Operations, the first thing we think is: how well does live chat convert? Not only are the leads coming in through live chat of higher quality, they’re also 82% more likely to convert.

Sales Funnel 220

Sales Funnel Sales Headcount B2B 220

Intercom, Inc.

FEBRUARY 9, 2018

Until relatively recently, salespeople were not too enthusiastic about the idea of using live chat for sales. But by using live chat to capture and convert leads, that attitude has begun to change rapidly. Wouldn’t the deluge of fresh leads from live chat just slow us down? No one likes a gatekeeper.

Scale 188

Scale Sales Communication Consulting 188

Intercom, Inc.

JUNE 6, 2018

Messaging and live chat are the new medium for initial sales conversations, not the phone calls or forms of old. Since we launched our live chat for sales product , the people reaching out to us to learn more are sales decision-makers. Sales has changed. Here at Intercom, we’ve seen this shift happening first-hand.

Scale 179

Scale Payment Methods Payment Solutions Payment Services 179

Intercom, Inc.

MAY 11, 2018

Adding live chat to your funnel is a great way of generating more sales and targeting specific leads in a more effective way, ensuring the best experience possible for all involved. When it comes to conversing with leads over live chat, it is a very different experience compared to talking in person or even on the phone.

Sales 196

Sales Communication Development Business 196

Teamgate

JULY 28, 2020

Enhance Customer Experiences and Increase Revenue by Storing Live Chat Information in Your CRM. A century ago, the world was buzzing with excitement about a new lucrative industry that promised to transform the way we live – oil. In the digital era we live in today, that industry is data. Let’s take a look.

Social Media 98

Social Media Communication Data Analysis Customer Support 98

Intercom, Inc.

MARCH 20, 2019

Live chat and fast, real-time conversations are in. However, the immediate concern of almost every team adding live chat to their website is the perceived increase in volume. We’re going to give you the best practices to lay out your live chat game and answer the most common questions we get about live chat.

Scale 116

Scale Scaling Sales Hiring Artificial Intelligence 116

Upscope

NOVEMBER 15, 2022

If you could see screenshots of what they did before they clicked on your live chat bubble, you could solve the problem quickly. Get live chat screenshots by getting an Upscope account here. That's what Upscope screenshots does.

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52

Groove HQ

APRIL 22, 2021

We breakdown the basics of live chat support and how to choose the best software for your business. The post The Best Live Chat Software: 10 Reasons to Offer Live Chat Support in 2021 appeared first on Groove Blog.

Software 57

Software Business Customer Support 57

Nimble - Sales

APRIL 28, 2020

Did you know that 48% of customers are more likely to return to a website that is equipped with live chat? As a means to enhance customer service, live chat has taken the eCommerce industry by storm. The post How Chatbots and Live Chat Can Help Improve Customer Retention appeared first on Nimble Blog.

Retention 137

Retention 137

Upscope

NOVEMBER 5, 2022

After answering more than 10,000 live chat queries for over 6 years using Intercom I've learned a few things that I've summarised below. Intercom let's you create multiple saved answers which you can insert into a chat as a standard response to a query. What makes customer support a tough job?

Software Review 52

Software Review Sales Hiring Customer Support Startup 52

Groove HQ

MARCH 10, 2022

Looking to learn more about online chat support? The post Online Chat Support 101: Your Guide to Live Chat Support for Businesses and Employees appeared first on Groove Blog. We've broken down the benefits, implementation guidelines, and more.

Business 52

Business Customer Support 52

Groove HQ

FEBRUARY 16, 2022

Compare the top live chat apps for Shopify to choose the best tool for your store. The post 20 Best Shopify Live Chat Apps to Supercharge Your Store appeared first on Groove Blog.

Customer Support 57

Customer Support 57

SaaS Metrics

SEPTEMBER 2, 2022

With the rise of online shopping, live chat has become a powerful tool for many businesses. While live chat is a user-friendly method of communication that is accessible to almost everyone, it comes with its own set of limitations that should be taken into consideration before implementing it as an online business.

Business 52

Business Communication Metrics SaaS 52

Upscope

NOVEMBER 26, 2020

How much is live chat growing in use? What challenges to do companies have in maintaining a good customer experience within live chat? Contents Sources The new generation prefers self-help or live chat How much is live chat growing? What challenges do live chat teams have?

Scale 52

Scale AI Search Trends Retention 52

Groove HQ

JUNE 1, 2021

we’ll be introducing Groove’s very own Live chat channel! Over the last few years, Live chat has become a critical part of managing conversations with your customers in real time on your website or application. The post Product Update: Early Access to Live Chat is Here!

Management 52

Management 52

Sales Hacker

JUNE 19, 2019

But every time someone from sales says they’re taking an omnichannel route to drive sales without incorporating live chat or messaging in their sales funnel, I think, “ Huh? ”. The truth is messaging has taken over the traditional live chat space. 3 Live Chat Campaigns That Are Perfect for Sales.

Scale 94

Scale Sales Sales Funnel Social Media 94

Upscope

AUGUST 4, 2020

On live chat the customer often turns up, asks a question and goes off. Below we show you how you to add visual customer context to your live chat and answer correctly the first time. Below we show you how you to add visual customer context to your live chat and answer correctly the first time.

Pricing 52

Pricing 52

The Marketing & Growth Hacking Publication

FEBRUARY 7, 2019

Live chats overview?—?which just open a chat, and the conversation begins. Live chat is a great support tool that allows you to be there for your visitors when they need help. Moreover, chats can be great tools for lead generation and a part of onboarding. which one to choose? They’re just very useful?—?if

Growth Hacking 40

Growth Hacking Communication Onboarding Mobile 40

Sales Hacker

AUGUST 6, 2018

Finding the best live chat software in a crowded marketplace can be tricky. In fact, live chat has become so popular, 63 percent of customers say they are more likely to come back to a website that has it. Top Features to Look for in Your Live Chat Software. 5) 24/7 chat option. Free Chat Tool.

Sales Hiring 80

Sales Hiring Software Review Technical Review Sales 80

Groove HQ

OCTOBER 9, 2019

As we roll into the last quarter of 2019, Groove’s product and engineering teams have begun to work on several of your most requested features, including: Live chat CRM features Updated Trello, GitHub, and HubSpot integrations And many more! As always, we will be keeping the public roadmap up to date as we move through […].

Engineering 64

Engineering 64

The Daily Egg

NOVEMBER 6, 2023

Live chat solutions for your website or ecommerce store are a thing of the past. Well, kind of. More accurately, they’re in. The post Tidio Review appeared first on The Daily Egg.

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The Marketing & Growth Hacking Publication

MAY 21, 2019

Live chat software has become an invaluable tool for businesses looking to begin the conversation with their leads as soon as possible. On the other hand, live chat is also amazing at satisfying current customers concerns and problems. Using chat for support can improve retention and customer success. It happens.

Software 40

Software Growth Hacking Education Social Media 40

Outseta

OCTOBER 31, 2018

By Geoff Roberts 9 min read If you’ve been hanging out anywhere near B2B marketing circles the past few years, you couldn’t possibly have missed it - live chat, modern messaging apps, conversational marketing - call it what you will. Heck, software review site Capterra has over 238 live chat products listed on their site.

Software Review 42

Software Review Technical Review Sales Hiring Venture Capital 42

Claudiu Murariu

MAY 4, 2018

If you offer live chat in your app, you will surely have asked yourself one of the following questions at least once so far: How many of the live chat sessions are started by new customers? How many of the live chat interactions help generate revenue? Can you use the live chat team as a growth channel?

Strategy 40

Strategy Onboarding Investment Technical Support 40

The Marketing & Growth Hacking Publication

MARCH 10, 2019

Surely you’ve seen a chat box?—?this There’s no doubt that chats have become very popular. We’ll tell you what is special about chats, why do you need to install it and how to make sure that you are on the right track. Why do you need a chat? Visitors get used to them Everyone uses chats. The reason is speed.

Customer Support 40

Customer Support Growth Hacking Transportation Engineering 40

SaaStr

OCTOBER 29, 2023

10+ Actionable Things You Can Do To Scale Faster In The Early Days The Chat GPT Growth Story: How AI is Changing the Way We Work The Challenge with SMB SaaS: High Growth Can Only Mask High Churn For Just So Long (Updated) Dear SaaStr: My Top Sales Rep Made $600,000 a Year — And Just Quit! What Happened? Top Podcasts This Week: 1.

ChatGPT 228

ChatGPT Scale SMB AI 228

Sales Hacker

MAY 7, 2019

The post Close Bigger Deals with Account-Based Marketing through Live Chat appeared first on Sales Hacker.

Marketing 53

Marketing Sales Technology 53

Upscope

MARCH 6, 2019

Co-browsing has grown hand in hand with the growth in live chat and increasing efficiency in phone support. You can begin a co-browsing sessions in one click from a live chat or during a phone call to effectively assist a customer. Why does it have such an impact? Nothing else. No confidential desktop pictures.

Onboarding 40

Onboarding Technology Revenue Metrics 40

Intercom, Inc.

MARCH 9, 2020

For remote workers, live chat is the simplest option for communication. If we think of chat as a proxy for speaking, the onus is always on the speaker to make themselves understood. These rarely translate well online, particularly when chatting cross-functionally. have a greater impact than the words you use.

Communication 276

Communication Development 276

Tom Tunguz

MAY 2, 2023

We live with stochastic systems daily : weather reports, ETAs on Google maps, stock portfolio construction. It’s not just logical errors that occur: hallucinations, when the system invents answers that don’t exist, plagued about half of Bing chat results in this Stanford study. The answers have inconsistent logic.

AI 264

AI ChatGPT Construction B2B 264

Andreessen Horowitz

APRIL 16, 2024

Vijay Pande, founding general partner of a16z Bio + Health, chats with the builders (and siblings) behind Devoted Health, Ed and Todd Park. This episode was recorded live at a16z’s LP Summit. Together, their discussion underscores the sector’s urgent need for technological innovation and the game-changing role of AI.

CTO 87

CTO AI Healthcare Innovation 87

Incredo

JANUARY 21, 2020

It works like the live chat but at human-chatbot, not human-human level. Not all chatbots are the same and there are 3 main types. When you subscribe to any live chat software, you get access to a dashboard. The bot asks you prewritten questions to understand what you are looking for and what is your goal.

Marketing 313

Marketing SaaS Social Media Customer Support 313

The Daily Egg

JUNE 11, 2020

By using helpdesk software to facilitate communication, users can contact your team with live chat, email, phone, and via social media. If a customer has a problem or needs assistance, they can reach customer service representatives through a virtual helpdesk. Helpdesk software […].

Software Review 336

Software Review Software Social Media Customer Support 336

SaaStr

OCTOBER 6, 2022

Started with DocuSign, finding a few things not that intuitive, but just had an amazing support chat experience. Right now, without shipping another feature, you can: Do live chat, for rea l. Assign a real, live human to help with deployment the day they sign up. Literally not even close. To make customers happier.

Outsourcing Services 238

Outsourcing Services Acquisition Engineering Investment 238

Intercom, Inc.

JANUARY 25, 2022

Integrations like the Intercom integration with HubSpot empower these teams to use data from live chat and messaging, smart workflows, and business intelligence to anticipate prospect and customer needs. . Why combine live chat and chatbot technology with your CRM? Improve lead routing and time to close.

Artificial Intelligence 216

Artificial Intelligence Sales Sales Funnel AI 216

SaaStr

NOVEMBER 12, 2023

SaaStr 696: The Chat GPT Growth Story: How AI is Changing the Way We Work with OpenAI’s Head of Sales, Aliisa Rosenthal  5. Workshop Wednesday LIVE: Rethinking Sales Compensation for a Consumption-Based GTM with MongoDB 5. SaaStr 697: What SaaStr CEO and Founder Jason Lemkin Really Thinks About AI, Sales & Lead Gen In 2024  4.

ChatGPT 164

ChatGPT Compensation AI Acquisition 164