Valuize Consulting

NOVEMBER 25, 2021

Achieving Customer Success At Scale. As your customer base grows, the need to lead operations transformation, scale your CS team, manage intricate customer relationships and reach your customers across multiple touchpoints, is compounded. First, you need to develop and incrementally optimize your CS strategy.

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User Pilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? This article discusses ten tips that can help you to effectively scale customer success teams in SaaS. This article discusses ten tips that can help you to effectively scale customer success teams in SaaS. Book a demo today to learn more!

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CustomerSuccessBox

JUNE 21, 2022

Yet, it’s often easy said than actually done, especially, when you’re looking for Customer Onboarding at Scale. To help you, we have compiled a list of the top 8 strategies that will enable you to carry out customer onboarding at scale. 8 Best Strategies for Customer Onboarding at Scale. appeared first on.

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SaaStr

JANUARY 30, 2023

To solve this, Deel interviewed 200 founders seeking answers to the question, “If you’re open to hiring internationally and remotely, what are your biggest challenges, and what kind of product can we build to solve them? Manage scaling issues by using data to plan ahead and being team and customer-obsessed.

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Valuize Consulting

FEBRUARY 16, 2022

Your people are your most critical change agents, and they need a leader that empowers them through a thoughtful change management strategy that leverages Agile methodologies to ensure the success of your transformation. In all of these efforts, there is one common denominator – people. The sooner, the better!

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SaaStr

JULY 27, 2022

At the SaaStr Europa 2022 event, Accel Partner Philippe Botteri interviewed PayFit CEO & Co-Founder Firmin Zocchetto to ask about his GTM strategy. . The answer lies in the GTM strategy and Zocchetto shares seven secrets that helped fuel PayFit’s success. . Plan your hiring strategy early, especially for your sales teams. .

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Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. What “customer success” looks like evolves as your company and customers scale upmarket.

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OpenView Labs

NOVEMBER 9, 2021

Interviewing / Hiring Your Sales Team. You may also want to consider some new interview approaches, all of which we outline in this article. Scaling SaaS Sales. Pro Tips on Scaling an Enterprise Sales Organization: How do you make a sales team grow? and 500 globally. Here’s how. Atlasssian) now have a sales team.

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SaaStr

AUGUST 10, 2022

In this SaaStr Europa 2022 session, Matt Jacobson, General Partner at ICONIQ Growth, interviews Miro’s Founder & CEO, Andrey Khusid, to get insight into how he was able to grow the company so successfully. Currently, Miro is one of the fastest-growing companies at scale, but it didn’t take off immediately at the same velocity in 2011.

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Totango

MARCH 15, 2022

Efforts to scale customer success team activity often fall short because of failure to avoid common mistakes. Your human resources practices, your project management procedures and your technology strategy all need to come together in order for you to scale up without overextending yourself.

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Intercom, Inc.

JANUARY 14, 2021

In this episode of Inside Intercom, we caught up with Hubert for a chat about starting small, committing to a product strategy that helps you reach your long-term goals and making sure everyone’s on the same page. They don’t have the discipline, they don’t have the framework to innovate and find new ideas that would scale.

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SaaStr

NOVEMBER 18, 2021

With nearly a full hour of Q&A with a phenomenal communicator as our guest, our “Off The Record” interview with Pat Grady (Partner at Sequoia Capital) surfaced a number of actionable insights for Founders. We’ve excerpted 10 key highlights from our interview below: #1 – Habits Of Exceptional CEOs.

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SaaStr

MAY 4, 2022

So a top theme across SaaStr CEO interviews since 2017 or so, and across our 5 Interesting Learnings series with public SaaS companies, is … when should you go multi-product? Roughly: By $100m ARR, you probably have to be multi-product to scale at top-tier rates. For multi-market, this could be $100m in ARR.

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Valuize Consulting

DECEMBER 7, 2021

The question now is, how big should CS organizations be, and what’s the best way to staff and scale its success? To uncover how today’s CS leaders are successfully building and scaling their CS organizations, Valuize’s Founder and CEO, Ross Fulton, spoke to TSIA’s Vice President, Customer Success Research, Stephen Fulkerson.

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SaaStr

AUGUST 28, 2023

Discover how three breakout SaaS companies scaled from an idea to hundreds of employees and $1B+ valuations, all while living their values along the way. Founders can use the strategies that make sense for them to develop their own set of company values. Let’s take a look at the values of Incredible Health, Notion, and Motive.

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ChurnZero

JUNE 30, 2021

To help you make sure you are adequately evaluating your Customer Success Manager candidates consider pulling from this list of interview questions. 20 Interview Questions to Ask Your Customer Success Manager Candidates. The post 20 Customer Success Interview Questions to Ask CSM Candidates appeared first on ChurnZero.

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SaaStr

JULY 7, 2022

Incredibly, ZoomInfo has scaled to IPO with an entirely sales-driven motion. He breaks down how GTM efficiency drives their ability to scale with sales-driven motion and other insights you can apply to scale your SaaS business. So how did they do it? Mistake 1: Not being honest about your talent.

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SaaSX

NOVEMBER 15, 2020

This article should really be titled, “How to interview a product manager (if you aren’t a product person) “ Because customer success, marketing, sales, support, and other operational roles are key stakeholders in a SaaS organization they are often called into the interview process for product managers. What was it?

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SaaStr

JUNE 6, 2022

This interview with CNBC’s Ari Levy took place in February 2019, shortly after Plaid raised a Series C round at a $2.7B When asked about the acquisition, Perret commented, “People asked if we had an acquisition strategy. We have a product strategy and a company strategy, and it happens that this acquisition was a fantastic fit there.”.

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Valuize Consulting

MARCH 22, 2022

Is Your Customer Success Strategy Built To Scale Customer Value? In the race to become the first and best, some organizations have forgotten to lay a solid foundation that not only ensures the current success of the digital-led approach, but also their ability to scale.

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SaaStr

DECEMBER 11, 2021

Scaling your product from one specific use case to an enterprise offering with multiple features is a daunting task. Decide on your company model and stick to it as you scale, even if you lose deals because of it. You’ll have everything you need to scale. How do you balance these things while creating a great product?

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CustomerSuccessBox

OCTOBER 31, 2021

This is why we, at CustomerSuccessBox, thought of interviewing CS leaders to understand their perspective of QBR. She’s also the founder of Success Track Enterprise which helps companies define, refine, expand and scale their CS organizations through advisory services. How do you implement QBR/EBR as a success strategy?

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SaaStr

MARCH 5, 2021

Here are some things to remember when you think about scaling your next big SaaS company. When do you decide to scale? The key is to make sure that your sales aren’t entirely dependent on the founder, but that the product and strategy are strong enough for a good sales team to run with themselves. Do many, many interview rounds.

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Valuize Consulting

DECEMBER 16, 2021

To find out, I spoke with Naz Madani, Customer Success Strategy Consultant at Valuize. At Valuize, Naz helps leading B2B SaaS enterprises drive scalable and sustainable growth by deploying robust Customer Success strategies that optimize processes, integrate impactful technology solutions and empower cross-functional teams.

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SaaStr

MAY 27, 2022

In the scaling phase, I vote for leaving existing customers be. #9. 41% of you saw your win rates go more down than up as you scaled. Win rates often come down if you scaling into new segments and markets. Most of you think sales reps you interview need to know your product at least well enough to ask good questions.

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Buffer Resources

FEBRUARY 14, 2024

Listen to it here: Apple Podcasts | Spotify Podcasts for the content creator Creator Science If you want to level up as a content creator, look no further than Jay Clouse ’s, Creator Science podcast, which dives deep into strategies and tactics content creators use to succeed today. 

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User Pilot

APRIL 18, 2023

But how do you create a customer success strategy that works? In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. A customer success strategy is beneficial to increase customer retention, boost customer lifetime value, expand WOM , and enhance your product experience.

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Andreessen Horowitz

APRIL 23, 2024

They also talked about the difficulties — and potential advantages — of selling into small businesses, taking alternative approaches to interviewing candidates, and the importance of keeping culture a vital part of a company as it scales. It scales with your customers. Here’s an edited excerpt from their conversation.

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Neil Patel

SEPTEMBER 28, 2020

According to a recent survey from the DMEXCO, 70 percent of executives worldwide expect the pandemic to accelerate the pace of digital strategy. Today, businesses are expected to outline, plan, implement the digital strategy in a matter of days or weeks. Not if you have the right digital strategy agency.

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User Pilot

JANUARY 15, 2024

Identify experience gaps and reduce friction : One of the strategies for empathetic design is mapping out the entire user journey and trying to understand how users move from one key interaction to the other (more on that shortly). Use open-ended questions when conducting user interviews (you can have the sessions over Zoom).

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User Pilot

MAY 1, 2024

Develop and implement your digital experience strategy. Their role includes defining the product vision, developing the product strategy, and prioritizing features based on customer research and product management best practices. This strategy should outline how the product will deliver value to users at every touchpoint.

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SaaStr

FEBRUARY 4, 2020

So a playbook on scaling high performance organizations in 30 bit minutes. So big, big scale. That’s great strategy. Lexi explains the importance of team trust, driver and passenger mindsets, and much more. Want to see more content like this? Join us at SaaStr Annual 2020. Lexi Reese | COO @ Gusto. FULL TRANSCRIPT BELOW.

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Valuize Consulting

JULY 15, 2021

Connecting Customer Success Strategy With Technology. Success with CS technology hinges on the ability to translate your CS strategy design into technical designs that can then be configured in the technology and released to your teams for adoption. This translation exercise needs to be agile, fast and continuous.

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SaaStr

DECEMBER 6, 2021

Will they help you to scale? For example, Pagey, our mascot, ended up videobombing me during an interview with CNBC. You want it to be realistic, but you also want to demonstrate to your investors that you can scale and grow. What’s going to change? Are those changes positive? Or will those changes get in your way?

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Sales Hacker

AUGUST 12, 2020

Scaling Your Personalization. AI can help scale this, but we need to be careful not to rely too heavily on it. To scale your outreach you need to build a system to ensure your message gets seen. The system you set up becomes even more important once you begin doing outreach at scale, but I’ll go over that more later.

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SaaStr

JULY 7, 2020

Q: What is a strategy you have employed as a software company to keep sales up during COVID-19? My favorite strategy looking across my portfolio of investments is not charging customer that right now are struggling. Haven’t seen this strategy fail yet. And it likely will make you more in the medium and long term.

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Dubb

MAY 29, 2023

However, he eventually found himself at a crossroads, feeling trapped by the business's reliance on his presence and yearning to be present for his kids’ The post Scaling Your Business with Proven Systems with David Jenyns appeared first on Dubb Blog.

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