ChurnZero

DECEMBER 7, 2023

From living and breathing innovation, to questioning the status quo, to relentlessly pursuing customer value and breakthrough results, it takes a lot to become a ChurnHero Award winner. This year, five spectacular customer success teams have joined the list.

Customer Success 52

Customer Success Scale Technical Review Systems Review 52

SaaStr

SEPTEMBER 29, 2023

Any startup in any reasonable category likely has dozens of competitors, and Altman believes the best strategy to compete in 2023 and beyond is multi-product. Libraries and great integrations out of the box mean better products, cheaper and faster. You have to integrate the team, the culture, the product.

Scale 255

Scale Scaling Startup Sales Hiring 255

ChurnZero

MARCH 5, 2021

When applied to Customer Success, these principles help explain why “surprise churn” happens, despite your every endeavor to follow all the best Customer Success playbooks to a T. And so, your customer writes a response that mirrors the enthusiasm and depth of the question they were asked. Confirmation Bias.

Customer Success 98

Customer Success Technical Review Churn Technical Support 98

Totango

OCTOBER 26, 2021

Net Promoter Score tells you how likely customers are to recommend you, but is that all you need to know for customer success? NPS scoring is good as far as it goes, but it only provides insight into one facet of your customers’ sentiment toward your brand.

Customer Success 88

Customer Success Systems Review Software Review Compensation 88

Totango

OCTOBER 26, 2021

Net Promoter Score tells you how likely customers are to recommend you, but is that all you need to know for customer success? NPS scoring is good as far as it goes, but it only provides insight into one facet of your customers’ sentiment toward your brand.

Customer Success 87

Customer Success Systems Review Software Review Compensation 87

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. These accolades highlight our product’s user-friendly nature and our team’s relentless efforts to ensure a smooth setup process for our customers.

Software Review 109

Software Review Technical Review User Experience Enterprise 109

CustomerSuccessBox

MARCH 4, 2022

Congratulations on being promoted to the VP-Customer Success ! Especially, in the field of Customer Success. That’s understandable; you’re probably your company’s first Customer Success executive, and this is your first time in the position. VP-Customer Success Job Description (Sample).

Customer Success 52

Customer Success Scale Customer Lifetime Value Interviewing 52

CustomerSuccessBox

FEBRUARY 23, 2022

You’ve made the decision to start a Customer Success department at your B2B SaaS company. Isn’t it because you want your customers to get more out of your product? In other words, with a Customer Success strategy. As you gain some experience, optimize your customer success plan.

Customer Success 52

Customer Success Technical Review Scale Systems Review 52

Totango

OCTOBER 26, 2021

Net Promoter Score tells you how likely customers are to recommend you, but is that all you need to know for customer success? NPS scoring is good as far as it goes, but it only provides insight into one facet of your customers’ sentiment toward your brand.

Customer Success 62

Customer Success Systems Review Software Review Compensation 62

ChurnZero

AUGUST 13, 2021

Your digital-led Customer Success program will only be as good as the technology behind it. But how do you go about building your Customer Success tech stack the right way? During the webinar, we discuss: What a Customer Success tech stack is and why you should care. I’m your Customer Success Manager.”

Scale 98

Scale Customer Success Scaling Sales Hiring 98

Totango

SEPTEMBER 22, 2023

we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. And, CS has the technology and customer data to feed product, sales, and marketing with the integrated insights to drive innovation forward.

Enterprise 114

Enterprise Revenue Scale Innovation 114

Totango

NOVEMBER 8, 2023

Create a 360-degree view of the customer Truly understanding customers and delivering them an exceptional experience requires unifying data from across the organization: sales, support, customer success, marketing, finance, and product. Looking for a different integration?

Data 92

Data Finance Enterprise Interviewing 92

Totango

OCTOBER 18, 2023

G2, the software industry’s largest and most trusted marketplace, unveiled its 2023 fall report, and Totango earned a staggering 49 badges, including 31 category leader badges. That’s why many CEOs and executive boards are turning to customer success teams to be the drivers for business growth. customer health).

Business 102

Business Software Review Technical Review Retention 102

User Pilot

MAY 7, 2024

The 12 best software adoption tools for driving customer success include: Userpilot – best all-in-one product adoption software for web apps. Best 12 product adoption software for driving customer success There are lots of product adoption tools out there and we simply can’t go through all of them.

Software Review 62

Software Review Software Scale Onboarding 62

Valuize Consulting

MAY 11, 2020

Customer success technology is one of the breakout tech categories that has emerged over the past 5 years. The rise of the customer success ‘domain’ in B2B software companies has driven this new market category. How to effectively evaluate customer success technology. Team structure.

Technical Review 40

Technical Review Technology Customer Success Payment Solutions 40

Kellblog

AUGUST 27, 2022

In extreme distillation, Play Bigger argues: Category kings (companies who typically define and then own categories in the minds of buyers) are worth a whole lot more than runner-ups. Therefore you should be a category king. Because it’s ultimately about value creation which is, after all, exactly what VCs do.

Strategy 135

Strategy Marketing Startup Customer Success 135

FastSpring

APRIL 18, 2024

FastSpring is proud to announce that our support team has won a Silver Stevie® award for Front-Line Customer Service Team of the Year in the “Technology Industries – Computer Software” category! These steps helped our team move back to a more customer-centric culture, which has further empowered and engaged our team members, too.

Artificial Intelligence 78

Artificial Intelligence Customer Support Engagement Technology 78

SaaStr

MARCH 3, 2021

Uniquely/Best Integrated with a Key Partner. This is a variant of the 10x point, but if you integrate uniquely, or better with a key platform than other vendors, you can get off the ground here. Global 2000 and larger SME customers pick the vendor that solves their problems. Vendors that do can win. Carpe diem!

Marketing 352

Marketing Scale Branding Enterprise 352

SaaStr

DECEMBER 5, 2023

Going upmarket drives category leadership because you establish yourself as the company that the Fortune 500 logos use. You need an integrated, holistic approach that starts with the CEO from the beginning. You also need dedicated resources across your organization — marketing, customer success, product, legal, and finance.

Scale 209

Scale Enterprise readiness compliance Enterprise 209

Totango

FEBRUARY 22, 2021

At Totango, we are working to “change the game” when it comes to customer success – and we’re breaking quite a few records in the process (watch out, Tom!). Changing the Customer Success Game. At Totango, we are unequivocally focused on making customer success frictionless to set up, learn and implement.

Customer Success 62

Customer Success Scale Marketplace as a Service Technical Review 62

Valuize Consulting

JUNE 10, 2020

How were your company’s customer success processes created? Perhaps it was fueled by all of the strategic expertise, funding and time required to develop a category-leading customer success strategy—one that transforms your company’s revenue retention and expansion metrics. The state of customer success processes.

Customer Success 40

Customer Success Engineering Scale Technical Review 40

OpenView Labs

MARCH 4, 2019

Part 1: Onboarding and Customer Marketing. Your self-service customer success model can benefit all size businesses and yes, Customer Success Managers (CSM), if it’s done correctly. Excellent self-service customer success resources can solve this problem. Actionable Customer Marketing.

Customer Success 61

Customer Success SMB Sales Hiring Onboarding 61

Totango

MAY 13, 2022

They can be used to collect valuable data and share practical information with customers. Customer support platforms. Customer success software. Automation efficiency: can the platform be used to automate repetitive tasks, such as triggering support messages and emails when customers encounter issues?

Engagement 104

Engagement Onboarding Artificial Intelligence Social Media 104

Valuize Consulting

AUGUST 18, 2020

Since 2015, the customer success (CS) domain has achieved a 176.54% year-over-year growth of CSM positions globally ( Gainsight, 2019 ), which comes predominantly from the software & IT industry. 2) Map your customer success processes directly to your customer journey.

Customer Success 40

Customer Success Strategy Software Scale 40

OpenView Labs

MARCH 10, 2019

Happy customers stick around and recommend your company to their friends. This is what makes customer success such an important part of any SaaS company’s success, and it’s especially critical for companies that employ a product led approach to growth. But how do organizations make customer success work at scale?

Scale 69

Scale Customer Success Scaling Sales Hiring 69

Sales Hacker

DECEMBER 1, 2023

UserGems : Behind the curtains UserGems just had their best quarter in company history across GTM metrics – all revenue, logos, and brand metrics (organic growth, category creation, etc.). For example, winning the Category Creator award from Pavilion and G2 , and being in the list of Vendr Top Q3 Net New Purchases.

Scale 89

Scale Outsourced Development Technical Review Acquisition 89

ChurnZero

AUGUST 13, 2021

Your digital-led Customer Success program will only be as good as the technology behind it. But how do you go about building your Customer Success tech stack the right way? During the webinar, we discuss: What a Customer Success tech stack is and why you should care. I’m your Customer Success Manager.”

Scale 52

Scale Customer Success Scaling Sales Hiring 52

OpenView Labs

APRIL 8, 2019

Creating a customer success model that benefits clients of all sizes while also helping your Customer Success Managers succeed may seem to be impossible. When you do that effectively, you encourage the deep adoption of your solution and customer engagement. Making Life Easier for Customer Success Managers.

Customer Success 56

Customer Success Onboarding Leadership Banking 56

User Pilot

MAY 9, 2024

Measure customer retention— low retention indicates customer satisfaction issues that need addressing. 12 ways to turn regular users into happy, loyal customers: Onboard new users with interactive walkthroughs. Create video tutorials to guide users and drive customer success. Integrate Salesforce with Userpilot.

Customer Lifetime Value 90

Customer Lifetime Value AI Search Benchmarks Onboarding 90

Totango

AUGUST 9, 2022

This article will give you six best practices for optimizing your B2B customer segmentation. What Is B2B Customer Segmentation? B2B customer segmentation is a method of dividing business clients into categories based on selected characteristics. Why Should You Use B2B Customer Segmentation?

B2B 100

B2B Social Media Market Research Customer Success 100

Totango

AUGUST 23, 2022

In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy. In this article, we’ll cover what you need to know about B2B customer journey touchpoints and how to plan them out to deliver tremendous customer success. Tech support.

B2B 116

B2B Payment Methods Payments SaaS Payments 116

SaaStr

MAY 2, 2021

Customer success and marketing. But at the biggest events in the industry, your customers will all be there. If you are going to bring back real pipeline and customers, you want to do it the right way. More often that not, it’s the way most integrated into the discovery process built into IRL events.

Cloud 302

Cloud Marketing Enterprise Pricing 302

Totango

AUGUST 5, 2022

Asking the right questions is key to effectively using this powerful customer success tool. Questionnaires may be administered digitally or manually, with digital forms representing the most efficient option for integrating your questionnaire into your onboarding workflow. What Is a Client Onboarding Questionnaire?

Onboarding 84

Onboarding Technical Review Software Review B2B 84

SmartKarrot

JANUARY 20, 2022

Role: Customer Success Director Location: Pennsylvania, United States Organization: Globality, Inc. As a Customer Success Director, you will serve as the lead point of contact for all customer account management matters. Increase customer retention and satisfaction scores in North America.

Customer Success 19

Customer Success Scale Outsourced Development Consulting 19

Intercom, Inc.

AUGUST 31, 2021

They’re the type of messages your customers need to receive even if they’re unsubscribed from other categories of messages, like promotional ones. These transactional messages are an integral part of any customer communication strategy. Talk soon, [Your customer success manager]. Password reset.

Payments 218

Payments Payment Solutions Payment Methods Subscription 218

ChurnZero

JULY 12, 2019

And I’m not only talking about desired outcome churn or low trial-to-paid conversion rate that occurs when new users abandon your platform before turning into customers. This is linked to a) the kind of solution you offer, b) your product roadmap, c) your customer success program, and d) your user experience.

Scale 75

Scale Onboarding Customer Success Underperforming Technical Team 75

SmartKarrot

JANUARY 16, 2024

As someone who has traversed the realms of both Customer Success and Marketing, I find myself uniquely positioned to shed light on the intricate interplay between customer success matrices and overall business strategy. Marketing lays the foundation for customer success by setting accurate expectations.

Customer Success 8

Customer Success Artificial Intelligence AI Construction 8