Intercom, Inc.

JUNE 10, 2020

I hope this post allows people and teams to safely talk about Product Judgment. If you ever had to face a Manager, Director or Exec as they make bad product decisions and you’re struggling to persuade them otherwise, this post will help you. It takes years to build, and therefore ranges from very weak to very strong.

Underperforming Technical Team 291

Underperforming Technical Team Interviewing Communication B2B 291

SaaStr

JANUARY 18, 2023

To achieve this level of success, startups need a combination of strong financial performance, innovative products or services, and a favorable market environment. Lesson 1: Everything is about your team. Every startup needs strong team dynamics to pull through tough times. Lesson 6: Pivoting isn’t a bad thing.

Scale 246

Scale Underperforming Technical Team Scaling Interviewing 246

SaaStr

MARCH 5, 2025

David Frankel is Managing Partner at Founder Collective, a successful seed fund with investments in companies like The Trade Desk, Olo, and Coupang. Manage Team Expectations – Balance transparency with the need to keep the team focused on building the business.

Technical Review 185

Technical Review Software Review Development Team Review Sales Hiring 185

SaaStr

MAY 10, 2022

Companies that capitalized on these unique circumstances, however, have emerged stronger than ever by innovating new ways to sustain their business. Recovery from COVID has taught us that adapting and learning how to thrive in new ways in the face of change, whether good or bad, can lead to exponential growth. . Discover opportunities.

Travel 265

Travel Revenue Underperforming Technical Team Scale 265

SaaStr

FEBRUARY 16, 2022

As companies begin to succeed, they sometimes develop a tunnel vision towards the customers who have brought them their success. If you don’t work to keep your knowledge of the market fresh and current, you may be left with a narrow view that will inevitably catch your sales and product teams flat-footed. Verify product-user fit.

Underperforming Technical Team 281

Underperforming Technical Team Company Culture Customer Success Product Marketing 281

BetterCloud

MAY 13, 2025

Every IT team is grappling with the same reality: the ever-widening chasm between the demands placed on IT and the resources at their disposal. Automated systems, on the other hand, can provide continuous vigilance, ensuring consistent application of security updates and proactive identification of potential weaknesses.

Headcount 52

Headcount Scale Underperforming Technical Team Scaling 52

Buffer Resources

AUGUST 2, 2024

But with all the bad comes so much good : the ability to share your life and work with billions of users all over the world, an outlet for creative expression, the possibility of monetizing your passion, and, perhaps, the most important of all: the ability to share and connect with family and friends.   Content, poof. Audience, bye-bye.

Social Media 112

Social Media Underperforming Technical Team Government Blockchain 112

SaaStr

JULY 15, 2022

Jason Lemkin: You certainly can hire a whole content team and build 10,000 pieces of content, but I will tell you what I have always seen work is one incredible piece a week. One, at every large company, there is an innovation budget. There’s an innovation budget in the CIO’s budget. That’s a great example.

Scale 289

Scale Outsourcing Services Sales Hiring VP of Engineering 289

SaaStr

JUNE 13, 2024

That was the idea for Gong, an early vision of an autonomous customer management system that could capture customer conversations, understand them, and turn insights into action. Equip every customer-facing person with the capabilities of how to do prospecting, proper discovery, and managing customer success. You can’t sell hype.

Scale 302

Scale AI Sales Underperforming Technical Team 302

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Companies which don’t use mental models risk unleashing mayhem with poor choices or becoming bloated and bureaucratic by reducing the volume and speed at which decisions are made - both scenarios are undesirable and will impact growth. OKRs are a useful mental model - they make it crystal clear what people and teams should be striving for.

Underperforming Technical Team 215

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 215

Intercom, Inc.

DECEMBER 4, 2019

More recently, however, I’ve realized that the technology industry at large struggles with such clarity and consistency – in marketing terms, there is often a difficulty developing a clear value proposition that aligns with product and brand identity. On innovative, beautiful design? Do you compete primarily on price? On simplicity?

Branding 209

Branding Underperforming Technical Team Technical Review Airlines 209

SaaStock

FEBRUARY 13, 2019

Ultrasite is a global website builder, Chinafy is a tool for making websites China-compatible, and Connect is their collaborative content management platform for brands. It also gives recruiters a faster process through its chatbot and application management tool. It provides smart hardware self-development and cloud service.

SaaS Payments 225

SaaS Payments Payment Solutions Merchant Services Payment Methods 225

User Pilot

MARCH 24, 2025

Want to advance your career in mobile product management or find top talent for your team? This article shares exciting mobile product manager roles and showcases standout candidates in the field. Recommended product manager job openings in data-driven companies Looking for a job in mobile product management?

Mobile 52

Mobile Underperforming Technical Team Management Scale 52

User Pilot

MAY 27, 2025

Want to advance your career in product management or find top talent for your team? This article shares exciting product manager roles focused on Product-Led Growth (PLG) and showcases standout candidates in the field. Recommended product manager job openings in the PLG field Looking for a job in PLG companies?

Management 52

Management Underperforming Technical Team Scale B2C 52

SaaStr

JULY 1, 2021

The second is pulling more around values, and how we approached team building. Even as a three person team, we went through an exercise to figure out what do we stand for, as a team? Sam : This is not my insight, but someone else says… I really do believe it, that the team you build is the company you build.

VP of Engineering 290

VP of Engineering Sales Hiring Sales Recruiting Underperforming Technical Team 290

SaaStr

OCTOBER 26, 2023

The great part about having a couple of thousand startups using your product every day is there is so much innovation. As founders, we want to make categories and innovate, but it’s usually better to do it in a bucket. Leveraging Your Team When You’re Away As a CEO of a company with $200M in revenue, you have to leverage your team.

Sales Hiring 275

Sales Hiring AI SMB Scale 275

Intercom, Inc.

APRIL 20, 2018

Processes have to serve the development of the product. No separate QA team. In this sort of environment, the processes have to serve the development of the product, rather than the product developing out of predetermined processes. They are innovative. They can help you innovate, move fast and keep focused.

Engineering 212

Engineering Underperforming Technical Team Innovation Consulting 212

Sales Hacker

FEBRUARY 27, 2020

As a sales manager, your job is to drive growth. The best way to do that is to develop the right behaviors in your sales reps. In other words, you can’t just be a sales manager. There are many things that can drive revenue growth within your company, but as a sales leader, it all starts with your team. How do you do that?

Underperforming Technical Team 113

Underperforming Technical Team Development Revenue Sales Hiring 113

User Pilot

APRIL 30, 2024

Marty Cagan is a popular name in the product management world. In many ways, he has shaped how successful products are built and how teams can be organized to work toward excellence. Marty Cagan is a well-known figure in the product management and technology industry. Who is Marty Cagan?

Management 105

Management Underperforming Technical Team Innovation Consulting 105

User Pilot

APRIL 24, 2025

Want to advance your career in product management or find top talent for your team? This article shares exciting product manager roles focused on retention and churn and showcases standout candidates in the field. Recommended product manager job openings in data-driven companies 1. Who would be a bad fit for this job?

Payment Methods 52

Payment Methods Payment Solutions Retention Churn 52

User Pilot

MARCH 13, 2024

Every seasoned product marketer knows that adding new features to your product is key to product management success. TL;DR Feature ideation is a process through which product teams brainstorm ideas for new features to introduce to their product. Why do you need feature ideation in your product development process?

Underperforming Technical Team 105

Underperforming Technical Team Scale User Experience Interviewing 105

Sales Hacker

MAY 9, 2025

They kept the focus on the core value proposition of helping teams write, plan and collaborate to create better workspaces, while still having the AI inclusion. Bad: We use AI to streamline sales workflows. Leading with AI-powered used to signal innovation. But avoid buzzwords, make it visual and concrete.

AI Search 82

AI Search AI Scale SaaS 82

Frontegg

MAY 23, 2025

The development of Time-based OTPs (TOTPs) further improved upon HOTP by eliminating the need for user action to increment counters. This innovation, coupled with the growing availability of mobile apps capable of generating TOTPs, allowed for widespread, cost-effective adoption of strong two-factor authentication solutions.

Underperforming Technical Team 52

Underperforming Technical Team Cybersecurity Mobile Education 52

User Pilot

JANUARY 14, 2024

Are you thinking of a career in product management and wondering what the product manager career path looks like? In particular, we look at: What the product manager’s role involves Their main responsibilities Common product management positions Tips on how to advance your PM career Let’s dive in.

VP of Engineering 105

VP of Engineering Management Underperforming Technical Team Compensation 105

Neil Patel

OCTOBER 25, 2020

But should you build your own in-house marketing team or hire an agency partner? Digital agencies are companies that help other businesses perform a specific function such as marketing, development, or design. They act as a substitute for an in-house team, serving the same labor function but outside of the organization.

Sales Hiring 145

Sales Hiring Outsourcing Services Underperforming Technical Team Sales Recruiting 145

Intercom, Inc.

SEPTEMBER 19, 2019

This is the recipe for a mediocre sales team. Like a sports franchise, a top team should be both collaborative and competitive. Steli shows how to manage it properly – without creating a toxic culture. The team has grown quite a lot, but it’s still tiny: we’re now close to 40 people in 13 different countries.

Sales Hiring 184

Sales Hiring Scale Underperforming Technical Team Sales 184

User Pilot

APRIL 6, 2023

Developing and releasing sophisticated products with all the bells and whistles imaginable might seem like a great idea. In this article, we look at different ways for product managers to avoid falling into the overengineering trap. Poor prioritization and external pressure are also common causes. But worry not!

Underperforming Technical Team 105

Underperforming Technical Team Management Interviewing Scale 105

User Pilot

AUGUST 17, 2024

“How World-Class Product Teams Are Winning in the AI Era” is one of the talks at this year’s Product Drive Summit. Delivered by Carlos Gonzalez de Villaumbrosia, it tackles the challenges and opportunities AI-revolution poses for product teams. AI enables product teams to achieve more with fewer resources. Did you know?

Underperforming Technical Team 104

Underperforming Technical Team AI Technical Review CTO Coach 104

Blulogix

JUNE 16, 2025

By BluLogix Team Why MGI Research Ranked BluLogix a Top Agile Billing Platform in 2025 In May 2025, BluLogix was recognized by MGI Research in its Agile Billing Top 50 Buyer’s Guide —a definitive analysis of the top billing platforms for businesses navigating modern monetization.

Payment Features 52

Payment Features Underperforming Technical Team AI Search Outsourced Development 52

Chaotic Flow

AUGUST 18, 2015

SaaS businesses develop intimate, long term relationships with their SaaS customers. It is determined by how effectively the underlying business manages its future. Or, you might create teams that link specific sales reps to specific account managers and success reps. It begins, because churn starts on day one.

Customer Success 138

Customer Success Underperforming Technical Team Scale SaaS 138

How To Buy Saas

MAY 28, 2025

LLM orchestration provides a structured system to manage all interactions with one or more LLMs. In effect, it makes managing multiple LLMs predictable and reliable. It manages an AI applications interactions with various LLMs in a structured way. Portkey, for instance, offers built-in prompt management to standardize inputs.

Artificial Intelligence 53

Artificial Intelligence Underperforming Technical Team AI Search Scale 53

Blulogix

JUNE 18, 2025

By BluLogix Team Channel Chaos: How to Monetize Through Partners Without Losing Control—What the MGI Report Says In MGI Research’s 2025 Agile Billing Top 50 Buyer’s Guide , BluLogix earned recognition not just for usage billing and mediation, but for something most billing platforms barely touch: n-tier partner monetization.

Payment Features 52

Payment Features Underperforming Technical Team Outsourced Development Systems Review 52

Intercom, Inc.

JANUARY 20, 2022

In the race to win a customer’s business, it’s not really about how good your product is – it’s how fast you keep innovating. Speed, the ability to move and improve, to iterate and innovate, is paramount, and if you listen to Intercom on Product regularly, this probably sounds familiar. Paul: Yeah. Some of this cut deep.

Underperforming Technical Team 249

Underperforming Technical Team Headcount Sales Hiring Scale 249

SaaStock

FEBRUARY 14, 2019

The SaaStock team will be landing in São Paulo to run the region’s first Pan-Latin American SaaS conference, SaaStock LatAm. Meet Our Speakers… Patrick Arippol, Managing Director of Early Stage Investments, DGF Investimentos. Thiago Gabri, LatAm Sales Manager, LinkedIn. Talk: SaaS.City Bootcamp: Sales Leadership.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

Teamgate

JUNE 11, 2025

Developer API Documentation, API, Examples, FAQ and more. Developer API Documentation, API, Examples, FAQ and more. Great for small to medium teams with a pay-as-you-go pricing model. Ideal for teams needing real-time insights and distributed system support. Best for teams managing complex microservices.

Scale 52

Scale Payment Solutions Payments SaaS Payments 52

User Pilot

NOVEMBER 23, 2023

What is the impact of AI on product management? Malte Scholz: Impacts of AI on Product Management. TL;DR According to a study by Airfocus, 92% of product managers believe AI will have a huge impact on their work in the future. Product management is all about solving problems and in this respect, AI can be of immense help.

AI 105

AI Management Data Analysis Technical Review 105

Intercom, Inc.

SEPTEMBER 9, 2022

ML teams tend to invest a fair share of resources in research that never ships. If you want to invest in ML, hire someone with experience on both the tech and the operational side so they can start working with the product team from day one. I think this is important for product teams for two reasons. ” Des Traynor: Yeah.

Artificial Intelligence 249

Artificial Intelligence Machine Learning AI Search AI 249