SaaStr

NOVEMBER 22, 2021

Dear SaaStr: Do Salary Increases Help With Retention? Promotions do help with retention, but aren’t always magic. But overpaying doesn’t seem to help much at all. The post Dear SaaStr: Do Salary Increases Help With Retention? Employees that are underpaid get bitter and leave. Don’t let it go.

Retention 234

Retention Startup Investment Sales 234

Intercom, Inc.

MAY 13, 2022

A help desk is a centralized department or group within a company – or in some cases an automated tool or software – that answers employee or customer questions, and helps to troubleshoot issues as they come up. . What does a help desk do? What makes a good help desk system? What is a help desk as a service?

Outsourcing Services 118

Outsourcing Services Technical Support Customer Support Onboarding 118

SaaStr

MAY 31, 2022

VCs aren’t helping enough in recruiting, not for real. Few things matter more than helping the team truly hire a few great VPs. VCs mainly help with fundraising, with the next round. VCs mainly help with fundraising, with the next round. The post Creandum Ventures: VCs Don’t Help Enough in Recruiting.

Branding 293

Branding Data 293

Predictable Revenue

OCTOBER 28, 2021

Nadja Brow, founder of The Doyenne Agency, joined us to explain why hiring a sales trainer instead of a sales manager will help you scale your sales organization faster. The post Why Hiring a Sales Trainer Will Help You Scale Faster appeared first on Predictable Revenue.

Sales Hiring 265

Sales Hiring Scale Scaling Sales 265

Intercom, Inc.

OCTOBER 21, 2020

This applies not only to conversations a customer may have with your sales or support teams, but even when they’re not talking to you at all – such as when they’re on your help center , searching for answers. We study how they want to feel and how they’d like to be helped. Define how your article helps users.

Data 211

Data Communication Metrics Strategy 211

SaaStr

NOVEMBER 12, 2020

Your ICP will help your org know who they’re selling to and why. While the first few cycles won’t be definitive, they can help for both closed-won and closed-lost deals. The post 3 Secrets to Help You Sell Upmarket Faster appeared first on SaaStr. Usually either by the number of employees or company revenue.

Scale 272

Scale SMB Sales Hiring Enterprise readiness 272

Predictable Revenue

DECEMBER 16, 2021

As a sales rep it's critical that you're credible about how technical things interact so that you can help customers get to their intended outcome. The post How Technical Credibility & Metrics Will Help You Close More Deals appeared first on Predictable Revenue.

Metrics 232

Metrics Revenue Sales Strategy 232

Intercom, Inc.

MAY 16, 2022

It’s helpful at this stage to bring in folks with different perspectives, so keep that in mind as you put together your invite list”. It’s helpful at this stage to bring in folks with different perspectives, especially if the session is around generating solutions, so keep that in mind as you put together your invite list.

Technical Review 245

Technical Review Software Review Consulting Interviewing 245

Predictable Revenue

FEBRUARY 3, 2022

The post Helping Founders Establish The Right Sales Infrastructure For Growth appeared first on Predictable Revenue. Moeed Amin joins discusses how founders can establish a customer-centric outbound sales infrastructure for profitable growth.

Sales 213

Sales Revenue Strategy Marketing 213

SaaStr

JANUARY 15, 2024

Because while it’s real, you gotta get help as a founder, exec or leader. I’ve tried certain tactics myself that I thought would help, including: Lowering quotas. I thought this would help with burnout, but it didn’t really in the end. doesn’t seem to help, either. That truly burns you out.

171

171

Sales Enablement, SaaS and Growth

MARCH 23, 2020

To help your employees make effective, autonomous and quick decisions you should leverage mental models. The right mental models have a knack of becoming an integral part of a company’s operating system, and more importantly help employees make good decisions, more often. They also help you to focus and prioritise.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Intercom, Inc.

DECEMBER 8, 2020

But with so much data to consider, how can you define the help desk metrics that matter for your team? As Seth Godin once put it: “Don’t measure anything unless the data helps you make a better decision or change your actions.” What are help desk metrics? Help desk metrics vs. KPIs. Ticket volume or total conversations.

Customer Support 211

Customer Support Metrics Technical Review Scale 211

Buffer Resources

APRIL 9, 2024

  Enter: these AI productivity tools, all of which help me streamline, automate, and optimize as much as possible. Some of them help me save hours of work, others a few minutes, while some just help me maintain my sanity — it all counts. The assistant is social media smart. Who is your target audience?

AI Search 100

AI Search AI Social Media ChatGPT 100

ChurnZero

MARCH 7, 2024

The good news is that you’re almost certainly not alone, suggests stress management and productivity coach Ryan Johansen—and that the sooner you understand this and take action, the faster you’ll learn to help yourself and your team manage stress better. Some people are naturally wound a bit tighter than others. 3: People.

Customer Success 94

Customer Success Management Data Business 94

The Daily Egg

FEBRUARY 24, 2020

The post Comprehensive Guide to Website Usability Testing (With Tools and Software to Help) appeared first on The Daily Egg. We share the 3-step process for the website usability testing we recommend to our customers, plus the tools to pull actionable insights out of the process.

Software 357

Software User Experience Mobile 357

Intercom, Inc.

MARCH 10, 2020

As a global team, we’ve built up robust workflows and systems over the years to help us provide a consistent customer experience. Along with metrics, our values will help the team keep a positive “business as usual” mindset. Tagging rules take the burden off your team and help you capture customer insights more quickly and objectively.

Customer Support 220

Customer Support Sales Team Automation Consulting Metrics 220

SaaStr

FEBRUARY 5, 2021

The post Field Sales: When Domain Expertise Can Help. So judge the experiment fairly quickly, and make sure The Other AE you hire is even stronger in pure sales skills. And don’t just hire one. More on that here. note: an updated SaaStr Classic post). Just Don’t Over-Index. appeared first on SaaStr.

Sales Hiring 304

Sales Hiring Sales Enterprise Pricing 304

Intercom, Inc.

JULY 22, 2019

When you’re gearing up for a big product launch, creating help content is often the last thing on your mind. Here’s a hint: with help content. Is there a (help) doc in the house? Done well, help content – best practice docs and clear how-tos – acts as an extension of your product. It also enables us to attract new ones.

Customer Support 177

Customer Support Machine Learning Artificial Intelligence Engineering 177

Predictable Revenue

NOVEMBER 15, 2021

The post 6 Ways Outbound Sales Helps Inbound Leads Grow appeared first on Predictable Revenue. Learn how to grow your business organically through a well-balanced sales plan, utilizing outbound sales to boost inbound leads.

Sales 162

Sales Revenue Business Strategy 162

User Pilot

JANUARY 9, 2024

In the market for product design tools to support your workflows and help your team work better? Types of product design tools To be successful, your product team needs to use a combination of tools that help them complete each stage of the design process efficiently and effectively. That’s what tools in this category help achieve.

Software Review 101

Software Review Underperforming Technical Team Mobile Technical Review 101

Intercom, Inc.

JULY 28, 2022

By inviting product teams to sales processes and vice-versa, you’re enriching them with insights that help drive a better experience and a more robust roadmap. I was lucky to work for great leaders both at Salesforce and Google, who invested in me and have given me the mentorship that’s helped me grow.

Scale 210

Scale Scaling Sales Hiring Sales Recruiting 210

Buffer Resources

APRIL 16, 2024

We were able to interact with customers to help them make purchasing decisions, give them styling ideas, and understand more about what they’re looking for to tailor our merchandising and product development in the future. We were able to create a cohesive visual identity that people loved to surround themselves with.    1.

Social Media 95

Social Media Scale Sales Strategy 95

Buffer Resources

MARCH 26, 2024

Here’s a step-by-step guide: Consider what kind of footage will be most helpful for you. What clips will help you take followers behind the scenes in your business or life? Travel Even if you’re not a travel creator, moments captured from holidays and special trips can be helpful in your content. 

Social Media 95

Social Media Travel Technical Review Software Review 95

SaaStr

NOVEMBER 23, 2019

So your job is to help. Many of you will have little to no dedicated help in sales operations. And a few related thoughts: If you sell enterprise, moving to a Jan 31 fiscal year can help a bit. This always helps. It helps bringing prospects and customers together. It helps with upsells and account growth.

Scale 223

Scale Sales Hiring Sales Investment 223

Sales Hacker

JANUARY 19, 2024

Write content for your target audience, but also beyond that While growth outside of your ICP alignment isn’t the goal, including some content for adjacent audiences can be helpful for growth. The post Mastering LinkedIn Growth: 3 Playbook Insights to Help You Grow appeared first on GTMnow. Have a great weekend ahead.

Scale 93

Scale Social Media AI Engagement 93

User Pilot

JANUARY 16, 2024

Metts & Andy Welfle Userpilot can help you deliver better product experiences at every stage of the user journey. UX books for advanced UX designers Got some experience under your belt and looking for books to help you and your team get better? Book a demo now to discuss your UX needs with our team.

User Experience 97

User Experience Systems Review Consulting Strategy 97

SaaStr

JUNE 19, 2020

Help your customers more after the deal closes. But if you keep helping after, that dramatically increases the odds they refer you to other potential customers. The post 10+ Simple Tips To Help Any Account Executive Close More appeared first on SaaStr. Email or call them back within 90 seconds. Watch your close rates go up.

B2B 231

B2B Startup Sales Communication 231

SaaStr

JANUARY 19, 2023

What Are Some Tactics to Help Increase the Odds ? What Are Some Tactics to Help Increase the Odds? Dear SaaStr: Does Cold Emailing VCs Work? Yes cold emailing VCs does work especially with earlier-stage investors — if the email “pitch” is perfect. And there are just so, so, so many start-ups.

Investment 194

Investment Metrics 194

Intercom, Inc.

FEBRUARY 4, 2020

Or you can ask for help when you realize you’re stuck. If I was stuck on a particular customer problem, he told me to first take 15 minutes to try find the answer before looking for help. It wasn’t that Jeff didn’t want to help me – he did. How the 15 Minute Rule can help the whole team. Asking is essential.

Engineering 261

Engineering Customer Support Company Culture 261

Intercom, Inc.

JUNE 15, 2021

Agile principles can be a North Star for time-strapped support teams, helping them to keep the customer’s needs at the heart of their decisions so they can provide fast, personal support at scale. This helps us provide better, faster support. This frees up our reps to handle more valuable, complex queries that require human support.

Scale 235

Scale Payment Methods Payment Services Scaling 235