Intercom, Inc.

MAY 13, 2021

A great customer success team will help you to better understand your customer’s needs, identify what “success” means to them, and in turn, help your customers realize the value of your services, creating a more successful outcome for both their team and yours. How is that going and what part of your strategy are you most excited about?

Scale 177

Scale Customer Success Strategy Sales Hiring 177

Neil Patel

JULY 1, 2021

As consumers become savvier, content continues to play a vital role in educating and converting consumers. However, not all marketers understand how to implement a content strategy correctly. Your editorial calendar is part of your content strategy. Develop Your Content Strategy. Don’t overthink your content strategy.

Strategy 145

Strategy Social Media Marketplace as a Service Content Marketing 145

Sales Hacker

JANUARY 23, 2019

When the customer journey isn’t well-orchestrated, Marketing and Sales can do serious damage in the marketplace. By holding them accountable to the same sales goals, the department teams began working together on their strategies. 6 Strategies To Improve Marketing & Sales Alignment. Here’s the upside. Ask For Input .

Strategy 88

Strategy Marketing Marketplace as a Service Sales 88

How To Buy Saas

FEBRUARY 29, 2024

Software-as-a-service (SaaS) is one of the transformative services in the modern digital landscape. If you think about catching up with one of the biggest tech trends in recent years, this list will provide you with IT service providers working in different industries, with different tech stacks, and from different countries.

DevOps as a Service 40

DevOps as a Service Development Technical Review Blockchain 40

Casey Accidental

OCTOBER 24, 2022

This is one of the key challenges we faced at Eventbrite when we radically shifted our strategy in 2020. Eventbrite was historically a 50% sales and 50% self-service business. This is a very common strategy for enterprise companies with large margins. I have written about this strategy before here.

Scale 139

Scale User Experience Underperforming Technical Team Marketplace as a Service 139

OPEXEngine

FEBRUARY 22, 2022

SMB customers will want high-touch sales engagement and service delivery but SMM SaaS companies will likely not have the budget necessary to justify providing this level of sales support. Being “stuck in the middle” drives SMM SaaS companies to invest in one of two strategies. SMM SaaS Go-To-Market Strategy. Direct Sales.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

SaaStock

FEBRUARY 14, 2019

He dropped out of Stanford Graduate School of Business and then co-founded LeaseExchange, an online marketplace for equipment leasing. Afterward, he delved into education management by creating his own business, Mestreduca, a platform targeted at educational institutions. Aaron Ross is a name many would be familiar with.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

Blulogix

FEBRUARY 16, 2024

Select the Right Automation Tools: Choose automation platforms that integrate seamlessly with your existing CRM, billing, and service delivery systems. Join us as we continue to uncover advanced monetization strategies in the digital age.

Payments 52

Payments Payment Services Revenue Management 52

SaaSHolic

DECEMBER 2, 2021

A properly optimized onboarding strategy should have a high “aha moment” conversion. The real question you should ask yourself is: how do you, as a SaaS provider, ensure that your onboarding strategy increases your conversion and retention rates, respectively? This post aims to answer the above questions. Product Tours.

Onboarding 52

Onboarding Strategy SaaS Underperforming Technical Team 52

SaaStr

NOVEMBER 6, 2019

Customers of category creators benefit from a company in the marketplace seeking to help them solve complex problems, get promoted and self-actualize in their own lives and career journeys. Customers Are Initially Interested in Education, Not Your Product. Not Everyone Will Get It Right Away.

Scale 108

Scale Sales Recruiting Marketplace as a Service Forecasting 108

Sales Hacker

MAY 22, 2020

The downside of this is that you’ll need to invest a lot of time and effort into engaging with those leads and making them want your product/service. Sales Accepted Leads, on the other hand, already had their first, second, and third touch with your unique value propositions, product, or service. Educate your target audience.

Payment Methods 111

Payment Methods SaaS Payments Payment Services Sales 111

Intercom, Inc.

APRIL 18, 2019

They didn’t know it at the time, but they had also created an entire business category: an on demand, short-term rental marketplace, which has shot the value of their business north of $38 billion. Prospective customers have to be educated. There isn’t a canon of resources that can provide you with a tried-and-true strategy to deploy.

Scale 112

Scale Sales Recruiting Marketplace as a Service Sales Hiring 112

SaaSHolic

MAY 15, 2023

For startups, the speaker suggests focusing on how AI can drive customer acquisition and go-to-market strategy, while for large companies, creating a vision for AI is important, as well as focusing on infrastructure and skillsets and reshaping governance to deal with security and compliance issues.

Payment Methods 52

Payment Methods Blockchain Artificial Intelligence Payment Services 52

Neil Patel

AUGUST 4, 2021

When you draft your plan of action, you’ll likely bounce around ideas for upcoming content or even choose to create a full content strategy. If you’ve been creating educational content on your blog, your best bet would be to start with educational video content and see if that resonates with your audience in the same way.

Marketing 145

Marketing Social Media Sales Hiring Technical Review 145

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Amir will lead all post-sales functions, helping customers use the full scope of their products and services to unleash the power of CentralSquare in their communities.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

Neil Patel

APRIL 20, 2021

Until that happens, you’ll find it difficult to sell your actual products or services. Your responsibility is to educate others’ human minds as you convey your brand’s core message. Most people and companies think products and services sell because of their great features. how do you stand out from the crowd?

Sales 137

Sales Outsourcing Services Marketplace as a Service Underperforming Technical Team 137

SmartKarrot

OCTOBER 13, 2023

Considering this, here are five crucial strategies every customer retention playbook should include: 1. The insights derived can help tailor products, services, and experiences that mirror their expectations and desires. Engaging and Educating Your Customers Merely offering a product or service isn’t sufficient.

Retention 10

Retention Strategy Marketplace as a Service Innovation 10

Neil Patel

MARCH 2, 2021

The more (positive) reviews and testimonials you have, the more likely prospective customers are to put their faith and money in your services. Instead, pursue the ones best aligned with the services you offer and your target audience. B2C” businesses sell goods and services directly to consumers. Let’s start with B2C.

Software Review 127

Software Review Technical Review Scale Merchant Services 127

User Pilot

AUGUST 30, 2023

What strategies can you implement to drive acquisition and retention faster? Get ready to dive into insightful discussions, practical strategies, and real-world examples that will empower you to create and manage products that meet user needs and leave them truly satisfied. But how do you do that? Product growth speakers.

Scale 103

Scale AI Growth Hacking Innovation 103

Neil Patel

APRIL 9, 2021

Whether you’re hiring, promoting, or putting together marketing strategies, LinkedIn Insights can help you make the most of an already powerful business platform. The industry insights section provides you with data on certain industries, such as healthcare and financial services. What Are LinkedIn Insights? Conclusion.

Scale 125

Scale Social Media Advertising Marketplace as a Service 125

Neil Patel

FEBRUARY 19, 2021

Why care about this statistic when weighing your LinkedIn advertising strategy ? In addition to grabbing attention, offerings allow you to demonstrate marketplace value, solidifying your identity as an expert in your field. In this ad, the company specifically solves that problem for users seeking education app performance data.

Advertising 130

Advertising Banking Leadership Marketplace as a Service 130

Baremetrics

AUGUST 20, 2019

The Wikipedia contributors define product innovation as “the creation and subsequent introduction of a good or service that is either new, or an improved version of previous goods or services.”. But what is product innovation in the first place? And how does it play out in real life? The same holds true for documents. Specialize.

Innovation 105

Innovation Payment Methods Payment Solutions Payments 105

User Pilot

MAY 23, 2023

There are a range of strategies to avoid potential churn: it’s just the case of picking which makes sense given the context. For example, a chatbot that solves a high percentage of queries frees up the time of your customer service reps. Create AI-generated videos to increase customer education What is this?

Artificial Intelligence 89

Artificial Intelligence AI SaaS Payments Payment Solutions 89

Totango

JULY 2, 2019

These days, customers expect personalized service. There’s no better way to provide a great customer experience than by surrounding them with attentive, responsive, and personalized service. . Still, you need to know more in order to build a highly responsive and personalized service. Understand Your Customers.

Enterprise 84

Enterprise Marketplace as a Service Customer Lifetime Value Onboarding 84

Chart Mogul

JUNE 25, 2020

It makes it easier to pitch new guest posts and get clients for my content marketing services because I’ve built up this trust. Buffer built a great reputation, which is invaluable when you’re competing in a crowded marketplace. For example, one of my clients is now using a PR pitch strategy every month. Pitch consistently.

SaaS 101

SaaS Business Content Marketing Construction 101

Unbounce

APRIL 4, 2019

For instance, if you’re a popular retailer, like Nordstrom, or you fulfill a common need, like plumbing services, people head to Google first to search, research, validate, and then purchase. People who use Google are actively looking for something (like plumbing services). Consumers searching in Google have high purchase intent.

Business 111

Business Marketplace as a Service Advertising B2B 111

ChurnZero

FEBRUARY 1, 2019

Leading a team of innovators and experts in their Customer Success, Professional Services, and Support organization, Amanda’s goal is to ensure that every customer optimizes the business impact of Lucidworks search and analytics deployments. “My Under her direction, marketplace utilization grew 39% in one year.

VP of Engineering 53

VP of Engineering Customer Success Scale Marketplace as a Service 53

SaaStr

JULY 9, 2019

However, back in 2013, in my previous career as a strategy consultant, I was doing a lot of work with telecoms companies in South Africa. You have to leverage existing behaviors that the market already understands so that you don’t need to educate users. They never had access to Internet, and public transport is very expensive.

Scale 159

Scale Sales Recruiting Scaling SaaS Payments 159

FastSpring

APRIL 23, 2019

One viable strategy is to invest resources in international markets since cross-border ecommerce can boost sales revenue by exposing your software and digital products to a new cohort of international shoppers. For example: The supply of good or services from EU VAT registered businesses to another EU VAT registered business in another state.

compliance 63

compliance Marketplace as a Service Software Review Government 63

FastSpring

APRIL 13, 2023

From leading sales at Zillow to brand strategy at Tumblr to revenue at FiscalNote (a global policy platform), Justin Scott started noticing a trend. On this podcast, we share stories from global SaaS leaders that you can use to inspire new growth strategies in your own business. It starts with self service. Jera Brown Nice.

Payment Methods 115

Payment Methods Marketing Payments SaaS Payments 115

SmartKarrot

JUNE 7, 2023

Working together on support strategy, product strategy, and customer relationship management with the larger team. Craft and implement the landowner customer success approach at NCX to assist landowners in discovering, understanding, and engaging in natural capital market opportunities through the Landowner Platform and marketplace.

Customer Success 19

Customer Success Point of Sale Marketplace as a Service SMB 19

CustomerSuccessBox

JUNE 20, 2022

Customer success tools stand out in the accelerating marketplace because they can provide outputs according to the requirement at different growth stages and the corresponding strategies for improvement. And if you as a business lose out on upgrading your technology then you will be soon pushed away from the marketplace.

Artificial Intelligence 52

Artificial Intelligence Customer Success Software Payment Features 52

Valuize Consulting

MARCH 24, 2022

At this point, they may not know the specific use cases that they want to solve for, but they do know the internal strategy and initiatives that they need to support. What strategies do these initiatives support? When your customers first approach your business at the start of their customer journey , they have a problem to solve.

Revenue 52

Revenue Scale Marketplace as a Service Customer Success 52

How To Buy Saas

MAY 23, 2022

Marketing Automation is a process that uses an automation service to automate repetitive marketing tasks. The efficiency of your sales can also be increased by Marketing Automation, which in turn will help you turn a big base of leads into a group of happy customers using various strategies and tactics. What is Marketing Automation ?

Marketing 52

Marketing Social Media Marketplace as a Service Pricing 52

OpenView Labs

MAY 12, 2020

loyal customers, how the company differentiates its brand in the marketplace, and why they founded a thriving user community. Small businesses or teams who adopt it self-service. Pro strategies for the small marketing team with big goals. This isn’t just about making educated guesses about a surface demographic.

Underperforming Technical Team 98

Underperforming Technical Team Marketing Scale B2C 98

ChurnZero

JUNE 22, 2021

This course is for: If you work with customers and are interested in the topics of marketing, market research, sales, customer service and strategy this course is for you. We’ll focus specifically on marketing, sales, support, services, product, finance, and leadership. Already an experienced Customer Success Manager?

Customer Success 92

Customer Success Churn Consulting Marketplace as a Service 92

ChurnZero

NOVEMBER 18, 2022

My job is to help, to educate, and to level up everyone across my org: new hires, folks right out of university, interns, individuals who haven’t had exposure to Customer Success, and my C-suite. My job is to continually inform and share knowledge that’s going out in the marketplace. We need to do that internally as well.

Customer Success 98

Customer Success Sales Hiring Headcount Scale 98