Casey Accidental

OCTOBER 24, 2022

This is one of the key challenges we faced at Eventbrite when we radically shifted our strategy in 2020. Eventbrite was historically a 50% sales and 50% self-service business. This is a very common strategy for enterprise companies with large margins. I have written about this strategy before here.

Scale 139

Scale User Experience Underperforming Technical Team Marketplace as a Service 139

CustomerSuccessBox

JUNE 20, 2022

Customer success tools stand out in the accelerating marketplace because they can provide outputs according to the requirement at different growth stages and the corresponding strategies for improvement. So that you never miss renewals and invoices, especially when you have a monthly subscription. Early-stage SaaS.

Artificial Intelligence 52

Artificial Intelligence Customer Success Software Payment Features 52

SaaStock

FEBRUARY 14, 2019

He dropped out of Stanford Graduate School of Business and then co-founded LeaseExchange, an online marketplace for equipment leasing. Afterward, he delved into education management by creating his own business, Mestreduca, a platform targeted at educational institutions. Aaron Ross is a name many would be familiar with.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

SaaSHolic

DECEMBER 2, 2021

A properly optimized onboarding strategy should have a high “aha moment” conversion. The real question you should ask yourself is: how do you, as a SaaS provider, ensure that your onboarding strategy increases your conversion and retention rates, respectively? This post aims to answer the above questions. Product Tours.

Onboarding 52

Onboarding Strategy SaaS Underperforming Technical Team 52

SaaSHolic

MAY 15, 2023

For startups, the speaker suggests focusing on how AI can drive customer acquisition and go-to-market strategy, while for large companies, creating a vision for AI is important, as well as focusing on infrastructure and skillsets and reshaping governance to deal with security and compliance issues.

Payment Methods 52

Payment Methods Blockchain Artificial Intelligence Payment Services 52

Intercom, Inc.

APRIL 18, 2019

They didn’t know it at the time, but they had also created an entire business category: an on demand, short-term rental marketplace, which has shot the value of their business north of $38 billion. Prospective customers have to be educated. There isn’t a canon of resources that can provide you with a tried-and-true strategy to deploy.

Scale 112

Scale Sales Recruiting Marketplace as a Service Sales Hiring 112

Baremetrics

AUGUST 20, 2019

The Wikipedia contributors define product innovation as “the creation and subsequent introduction of a good or service that is either new, or an improved version of previous goods or services.”. But what is product innovation in the first place? And how does it play out in real life? The same holds true for documents. Specialize.

Innovation 105

Innovation Payment Methods Payment Solutions Payments 105

Neil Patel

MARCH 2, 2021

The more (positive) reviews and testimonials you have, the more likely prospective customers are to put their faith and money in your services. Instead, pursue the ones best aligned with the services you offer and your target audience. B2C” businesses sell goods and services directly to consumers. Let’s start with B2C.

Software Review 127

Software Review Technical Review Scale Merchant Services 127

Intercom, Inc.

MAY 10, 2018

First zero in on a strategy for achieving your desired outcome , and then pick high quality metrics to validate your tests. Switching to a different service is something that takes a lot of effort. When I’m analyzing the growth strategy of a new product, I skip the homepage. Adam Risman: Andrew, welcome to Inside Intercom.

Acquisition 224

Acquisition Marketplace as a Service Retention Startup 224

SaaStr

MARCH 20, 2020

317: Rachel Hepworth is VP of Marketing @ Pilot, the startup that offers the best bookkeeping, tax and CFO services for growing businesses. And for bookkeeping, which is this service that is almost mandated and certainly needed by just about every small business out there, you’re talking about a $60 billion TAM in the US alone.

SMB 186

SMB Scale Startup Marketplace as a Service 186

SaaStr

JULY 9, 2019

However, back in 2013, in my previous career as a strategy consultant, I was doing a lot of work with telecoms companies in South Africa. You have to leverage existing behaviors that the market already understands so that you don’t need to educate users. They never had access to Internet, and public transport is very expensive.

Scale 169

Scale Sales Recruiting Scaling SaaS Payments 169

ChurnZero

FEBRUARY 1, 2019

Leading a team of innovators and experts in their Customer Success, Professional Services, and Support organization, Amanda’s goal is to ensure that every customer optimizes the business impact of Lucidworks search and analytics deployments. “My Under her direction, marketplace utilization grew 39% in one year.

VP of Engineering 53

VP of Engineering Customer Success Scale Marketplace as a Service 53

FastSpring

APRIL 13, 2023

From leading sales at Zillow to brand strategy at Tumblr to revenue at FiscalNote (a global policy platform), Justin Scott started noticing a trend. On this podcast, we share stories from global SaaS leaders that you can use to inspire new growth strategies in your own business. It starts with self service. Jera Brown Nice.

Payment Methods 116

Payment Methods Marketing Payments SaaS Payments 116

Chart Mogul

SEPTEMBER 15, 2023

No Wait, of Course That Is the Single Most Important SaaS Metric by Jason Cohen, A Smart Bear The purpose of a metric is to be a tool in service of your goals, timeline, size, circumstance, even philosophy, not as a master you are thoughtlessly obligated to obey. What’s your TikTok strategy? Forget about Threads. Happy reading!

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. Some examples of niches targeted by vertical SaaS providers include healthcare, eCommerce, finance, and education.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

SaaStr

JULY 22, 2020

At the time, there may be four or five other firms doing this same strategy of investing somewhere between $500,000 and $2 million into companies that were just getting started we would call it pre product market fit. So where do you get actually, the fun back into your life and some people will say it’s education, entertainment.

Venture Capital 224

Venture Capital Investment Travel Marketplace as a Service 224

All that Saas

JULY 14, 2021

They claim that they ensure brands can use Showell for their product or service to shine, face to face, online, or in virtual meetings. This allows the team to focus on the customers, make sure that the services are up and running quickly, with the help of a personalized onboarding plan. Key Features. Key Features.

Sales Enablement 52

Sales Enablement Software Review Software Development Team Review 52

Unbounce

JUNE 16, 2020

These are often built with agencies, consultants, and managed-service-providers (MSPs) in mind. These partners resell your product and benefit from offering ongoing services, usually on a retainer basis. Or, you might want to partner with agencies that have existing clients and want to make your product part of their service offering.

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Amir will lead all post-sales functions, helping customers use the full scope of their products and services to unleash the power of CentralSquare in their communities.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

SaaStr

JUNE 10, 2020

We saw McDonald’s, they started separating their arches and really trying to do public service announcements around social distancing. And then really thinking a lot about our blog content and our SEO strategy, what do we do with not a lot of budget? It’s a competitive marketplace. And we did that.

Travel 183

Travel Marketing Scale Outsourcing Services 183

Sales Hacker

APRIL 21, 2021

“It looked like being the pain in the butt BDR who asked way too many questions, broke anything that could possibly be broken, and paid for my own subscriptions to software just because I wanted to tinker with things before I had to bother asking for approval and budget.”. What about using data analysis to create sales strategies?

Scale 100

Scale Technical Review Sales Recruiting Technical Advisors 100

Sales Hacker

OCTOBER 7, 2021

Every industry needs sales so the education you receive working in this role can be immense. The best products, services, and ideas are nothing without a way to turn them into currency, and sellers are a big part of making commerce happen. I enthusiastically share my expertise in leadership, strategy, revenue and operations.”

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SmartKarrot

JUNE 22, 2020

This can be summed up in a single line: Turning a potential customer into a paid consumer of your product/service is SaaS conversion. … So, in a way, it’s a check on the services you offer – whether they are enticing enough to blow away the trialing customer. Now, how can SaaS service providers ‘entice’ their customers?

Benchmarks 10

Benchmarks SaaS Marketplace as a Service Innovation 10

SmartKarrot

JUNE 22, 2020

This can be summed up in a single line: Turning a potential customer into a paid consumer of your product/service is SaaS conversion. … So, in a way, it’s a check on the services you offer – whether they are enticing enough to blow away the trialing customer. . Now, how can SaaS service providers ‘entice’ their customers? .

Benchmarks 10

Benchmarks SaaS Marketplace as a Service Innovation 10

Unbounce

NOVEMBER 7, 2019

Industry : Food & Beverage Model : Storefront & Subscription Page Type : Click-Through. To help sell the offer, the team incorporated the value of the deal into everything from the CTA (“Enjoy Your First TRIBE Box for £2”) to the subscription details (“Custom built pack and tailored to your needs”). Example #2: TRIBE.

Sales 145

Sales Marketplace as a Service Subscription Payment Features 145