Design leadership as a subversive activity

Inside Intercom

The essence of design leadership is the inverse of what I had assumed. I eventually came to realize that the essence of design leadership is the inverse of what I had assumed. What does this have to do with design leadership? Design leadership as a subversive activity.

Customer Education: The Secret to Scale in Customer Success

ChurnZero

Earlier this week we hosted a well-attended webinar on – Customer Education: The Secret to Scale in Customer Success. . Topics discussed included: How Customer Education scales a Customer Success team. Which components to include in your Customer Education program.

Totango Wins Silver Stevie Awards for Leadership and Innovation in Customer Success Technology; Totango Named Finalist for SIIA CODiE Awards

Totango

Stevie Award judges include more than 200 of the world’s most respected executives, entrepreneurs, innovators, and business educators. Totango was honored for its leadership and innovation as the leading enterprise customer success platform.

Cloud 19

Top Lessons in Building Great Teams from Khosla Ventures (Video + Transcript)

SaaStr

Keith Rabois is an investment partner at Khosla Ventures where he focuses on consumer Internet, education, enterprise, financial services, and digital health investments.

Top Lessons in Building Great Teams from Keith Rabois and Founders Fund (Video + Transcript)

SaaStr

Keith Rabois is a General Partner at Founders Fund where he focuses on consumer Internet, education, enterprise, financial services, and digital health investments.

SaaS in Africa: 10 Things We Learned From Scaling to 1M Users (Video + Transcript)

SaaStr

You have to leverage existing behaviors that the market already understands so that you don’t need to educate users. ” It helped us gain credibility without necessarily needing to educate the market because it was an existing thing.

“Land, Expand, Explode: How to Win the Long-Game in SaaS” Egnyte Chief Customer Officer and Co-Founder Rajesh Ram (Video + Transcript)

SaaStr

I also find customers respond exceedingly well to companies that can educate and teach them new ways of doing things. First, continued education. That’s a great example of where you’re educating your customers and taking a lead in terms of industry presence and alignment.

How to Build a CSM Team That Generates 130% Net Retention with Talkdesk (Video + Transcript)

SaaStr

If your organization isn’t constantly tracking and celebrating logo retention, net retention, customer advocacy, NPS, if that is the network that you track, you’re not going to have educational alignment around moving the needle on that element.

“7 Tips and Tricks to having happy customers at Scale” New Relic EVP, Roger Scott (Video + Transcript)

SaaStr

So it’s all the technical resources, it’s all the professional services resources, pre-sales, education, customer success, management renewals, et cetera. Customer expectations are at an all-time high, making it more and more difficult for companies to please them.

“Early Gains, Early Pains: 5 Lessons for Surviving Hypergrowth” Stride.VC Founder Harry Stebbings and MessageBird Founder and CEO Robert Vis (Video + Transcript)

SaaStr

Blog Posts Career Growth & Advice Company Stage Featured Videos Leadership Marketing Other SaaStr Events Sales Scale Videos saastr saastr europaThe startup journey moves in waves—whether you’re ready or not.

From Product Market Fit to Scale – Perspectives from Founder & Investor (Video + Transcript)

SaaStr

René Stewart: I know, I know that we are what is between you guys and parties and happy hour so we’ll try our best to make this interesting and educational. We also know that without a really strong management team and leadership team it’s hard to scale a business.

From Freemium to Enterprise with Slack (Video + Transcript)

SaaStr

We had a lot of work to do on educating the market below that air cover. Dannie : What the early Slack team did very elegantly with Stewart’s leadership is, design a product that is so intuitive and so frictionless to sign up for, that it can add value from the get-go.

Lessons From a Second-Time Founder: How Brex Went From 0 – $1B in Under 2 Years (Video + Transcript)

SaaStr

And the market is like, “Hey, these guys seem to be good,” and educated in the market, because we didn’t have one line of code, or a PowerPoint. Brex Co-Founder and CEO Henrique Dubugras will talk about what he’s learned building the fastest-growing B2B company.

“The “Dos & Don’ts” of Building Winning SaaS Companies with G2 Crowd (Video + Transcript)

SaaStr

And my education, I went to MIT to study mechanical engineering, and I think I would have thought I was going to go into the pump business like my father. But then I met this conscious leadership guru Jim Detmar through some YPO friends, and he started just having me work on my own awareness.

5 Things You Need to Do to Create a Category with Gainsight (Video + Transcript)

SaaStr

It’s actually really hard because you’re trying to create something that didn’t exist before, educate people on the new way to do things. And it’s become sort of synonymous with the customer success community or at least Gainsight’s thought leadership arm.

SaaStr Podcast #220: Leyla Seka, EVP @ Salesforce Mobile Discusses What Needs To Be In Place For Hyper-Scale

SaaStr

I continue to work on understanding how my leadership style might need to change, and certainly over time as we’ve grown, and as more people have come to work for me, and thinking about how I impart … how what I say matters.

Mobile 155

SaaStr Podcast #209: Amanda Kleha, Chief Customer Officer @ Figma Discusses How To Ensure Successful Cross-Functional Communication

SaaStr

You’re not shy to bring them up, so you might have some leadership capabilities. Amanda Kleha: I like that my team can feel like they can make decisions on their own, but in order to do that, I need to educate them on what’s important to me. Welcome to Episode 209!

5 Must Do Steps for People-Centric Customer Success

TriTuns

You will probably need to educate your customers on effective software adoption practices and methods. And you will need to figure out how provide this type of education to your customers in a fast, scalable way.

The Introvert’s Guide to Glad-Handing

Kellblog

Think: educate, decorate, inebriate. Communications Culture Leadership Management Silicon Valley Uncategorized MBWAOne day back at MarkLogic, we invited our local congresswoman, Jackie Speier , to visit our offices.

5 Must Do Steps for People-Centric Customer Success

TriTuns

You will probably need to educate your customers on effective software adoption practices and methods. And you will need to figure out how provide this type of education to your customers in a fast, scalable way.

The Secret to Getting Your Customers to Drive Software Adoption on Their Own

TriTuns

Vendors need to shift their efforts away from narrowly focusing on their specific product and services, to instead helping to educate their customers on appropriate change management and software adoption tactics and techniques that buyers can apply within their own organization.

B2B Sales Hacks: Interview with a Thought Leader Anthony Iannarino

Teamgate

He also attended Harvard Business School, completing their Owner President Manager Executive Education program. Teamgate Sales Talks interview Sales LeadershipAnthony Iannarino is an international speaker, bestselling author of two books, and a sales leader.

Techstars Entrepreneur’s Toolkit Can Help You Do More Faster

TechStars

It’s also why we created the Techstars Entrepreneur’s Toolkit , an online educational resource to help entrepreneurs learn the fundamentals of entrepreneurship. By providing tools and thought leadership content from some of the best people in our Network, we hope to help entrepreneurs #DoMoreFaster, encourage 1:1 connections with mentors, develop inner confidence, and build a better future.

How to Get Your Customers to Say Yes with Gap Selling

Nimble - Sales

Keenan uses his extensive sales experience to inspire and educate sales leadership around the globe on how to achieve their goals. In this webinar, Nimble CEO Jon Ferrara discusses how to increase sales with Keenan, CEO and President of A Sales Guy Inc.

The 18 Outstanding Speakers at SaaStock LatAm 2019

SaaStock

Afterward, he delved into education management by creating his own business, Mestreduca, a platform targeted at educational institutions. Then he shifted to education, where he spent five years as the Executive Director of BridgeBright. Talk: SaaS.City Bootcamp: Sales Leadership.

What To Expect From Your Corporate Accelerator

TechStars

The best corporate accelerators include: Program leadership with a demonstrated history of growing their own companies and helping other startups succeed; Early-stage startups that can partner to meet your corporate needs or accelerate industry disruption.

Techstars and Eastern Pacific Shipping Launch First Global MaritimeTech Accelerator in Singapore

TechStars

Led by a Techstars Managing Director and staff, and augmented by Eastern Pacific leadership and mentors, the experience will culminate in a demo day.

Sales Tools – Made in Belgium

yoursales

There’s actually a solution that works—Education. There’s actually a solution that works—Education. Story Chief makes it a lot easier to generate inspiring thought leadership content and distribute it to blogs, social networks, influencers, email marketing software, etc.

Sales 101

Top Communities for Women in Sales & Revenue (And How They’re Changing the Game)

Sales Hacker

Women Sales Pros is actively working with companies to attract, hire, and retain more women in their sales teams and sales leadership roles. They’re also focused on education, training, and community. Retaining those women and helping them develop into leadership roles.

Report from NACHA: Faster Payments get Banking Moving

wepay

Payments has always been my favorite conference because it meets the intended purpose with good educational content, has excellent speakers and a true sense of the industry dynamics is shared. Innovation is an act of leadership.”

Mary Grove on the origins of Google for Startups & Startup Weekend

TechStars

Our senior leadership team at Google recognized that so many teams across Google were dabbling in activities supporting startups, but there wasn’t a consolidated, proactive effort around this. Our mission is to inspire and educate young Minnesotans towards futures in tech.

50 Sales Champions: Winners of the Sales Hacker Top 50 Awards 2019!

Sales Hacker

Sales Leadership. In addition, he took a leadership role across the company to improve sales processes.”. We are encouraged by our partnership and absolutely trust his product leadership. Sales Leadership. Talking with her is more of an education than a sales pitch.“.

Top Sales Conferences and Events You Can’t Miss in 2019

Sales Hacker

AA-ISP Leadership Summit. Attended by around 1000+ Inside Sales leaders, LS2019 will focus on prioritizing organization mission and personal leadership development. What they’re saying: “ What a great week it’s been at the Leadership Summit!

Hope for the best or prepare for the worst? How we manage critical incidents at Intercom

Inside Intercom

Communication : When needed, communication with customers, support, sales and leadership can occur. This was managed by engineers with some oversight from engineering leadership.

PODCAST 70: How to Set Goals and Manage Executives w/ Jonathan Sherry

Sales Hacker

Leadership, Culture, and Managing Executives [09:12]. Leadership, Culture, and Managing Executives. Sam Jacobs: I’m sure you came in with certain perspectives on leadership and on growing culture, and those have evolved. Educate your team.

Are We Investing Enough in Our Managers?

Tom Tunguz

Research shows employees leave their jobs because of poor leadership and poor management. Education is important. I met a seasoned executive recently. He made a bold claim. “Management is an art, and one that is overwhelmingly undervalued in Silicon Valley.” ” I wondered, are we investing enough in our managers? Talent is the largest investment of an early stage company. 80%+ of startup operating expense flows to compensation.

Meet your first wave speakers for Customer Success Summit 2018

Totango

With more than 20 years in customer-focused leadership and management, Krista is an innovative leader passionate about engaging customers and creating excellence in customer experience across industries. Prior to joining Google in 2011, Dante has held several roles in higher education, consulting, and in software development. A technology veteran, Christina has spent nearly two decades holding leadership positions in the enterprise software space.

50 Sales Champions: Winners of the Sales Hacker Top 50 Awards 2018!

Sales Hacker

Sales Leadership. In addition, he took a leadership role across the company to improve sales processes.”. We are encouraged by our partnership and absolutely trust his product leadership. Sales Leadership. Talking with her is more of an education than a sales pitch.“.

ChurnZero’s 10 Customer Success Leaders to Watch in 2019

ChurnZero

While modern solutions, features, and functions attract customers, it’s the total experience with a company that leads to long-term customer success—and in education, that can equate to the success of our future workforce,” said Collins.

Equality in the Workplace: A Fresh Approach to Sales Performance

Sales Hacker

That means building a world where everyone has equal rights, equal access to education, equal pay for equal work, and an equal opportunity to succeed. The Role of Leadership. They typically portray these five inclusive leadership principles: Lead with equality.

Announcing the 2019 Techstars Foundation Grant Recipients

TechStars

We see the potential for their education programs to create meaningful change in the lives of the individuals who participate. . The Techstars Foundation has committed $170,000 in grants to support the following organizations and the educational programs they have created: Re:Coded.

Totango Global Executive Forum delivers inspiration, premier quality content and connections with NPS score of 87.5!

Totango

Edgar Papke – Award-winning Author and Expert on Organizational Leadership. The event was world-class and everything it purported to be – educational, social and fun.

Sales Hacker’s 35 Most Influential Women in Sales

Sales Hacker

GirlsClub helps women sales reps navigate the tricky path to sales leadership with their management training, mentoring, confidence building, and community. She has strong leadership experience in inside sales, field sales, operations, and marketing.

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