Sat.Oct 17, 2020 - Fri.Oct 23, 2020

7 Customer Onboarding Best Practices


Onboarding is defined as the actions your company takes after a customer signs up to use your product. These actions are crucial to customer success, as they will set the tone for your client-brand relationship moving forward.

Are We Ready for Cures?

Andreessen Horowitz

The entire healthcare system is built around the idea that we can detect, diagnose, and manage disease effectively for patients. This pandemic has been a stress test of that capability, and we have roundly failed that test. If we can’t … The post Are We Ready for Cures?

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Data Alone Is Not Enough: The Evolution of Data Architectures

Andreessen Horowitz

Data, data, data — it’s long been a buzzword in the industry, whether big data, streaming data, data analytics, data science, even AI & machine learning — but data alone is not enough: it takes an entire system of tools … The post Data Alone Is Not Enough: The Evolution of Data Architectures appeared first on Andreessen Horowitz.

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At About $2m in ARR, Every Great Hire Will Be Accretive.


Who should you hire, with limited budget? A VP of Sales? A Director of Demand Gen? Or A Head of Product? The answer is Yes. A truly great hire is >always< accretive. At least within just a few months. Hire anyone truly great you can find. Find a way.

The Complete Guide to SaaS Revenue Modeling

In today’s climate, it’s more important than ever for SaaS companies to build rock-solid financial models on which they can operate and make key business decisions. The teams at SaaSOptics and Burkland have teamed up to create a comprehensive guide to the most difficult aspect of financial modeling: revenue forecasting.

How to Diversify Your Top of Funnel (And Add a Figure in Revenue)

Predictable Revenue

Ari Levine has learned to approach everything from the position of the consumer. Even in B2B enterprises, that buyer is a person and we shouldn't forget that. Let's learn how to be more human in our outreach approach and create quality connections with our target audience.

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Doing Old Things Better Vs. Doing Brand New Things

Andreessen Horowitz

New technologies enable activities that fall into one of two categories: 1) doing things you could already do but can now do better because they are faster, cheaper, easier, higher quality, etc.

7 Guidelines on Selling Some of Your Stock in a VC Round


"Secondary liquidity", where you can sell some of your shares in a round, is more and more common now. Should you sell if you can? The answer to me is simple: Are you OK if it turns out you never get another chance to sell? If the answer is Yes, don't sell. Otherwise, sell.

Sequencing Business Models: The Types of Marketplaces

Casey Accidental

This is part two of a three part series on sequencing business models. This essay is a collaboration with Gilad Horev. Casey’s first sequencing business models essay talked about the transition from a SaaS business model to marketplace business model, and why it’s so difficult.

Planning Pandemic-Proof President’s Club & SKO Events in 2021

Sales Hacker

The post Planning Pandemic-Proof President’s Club & SKO Events in 2021 appeared first on Sales Hacker. Sales Enablement Training & Events

Are Your Embedded Analytics DevOps-Friendly?

Does your analytics solution work with your current tech stack and DevOps practices? If not, any update to the analytics could increase deployment complexity and become difficult to maintain. Learn the 5 elements of a DevOps-friendly embedded analytics solution.

The Promise of Payroll APIs

Andreessen Horowitz

One of the most important catalysts for the recent growth in financial services has been fintech enablers and infrastructure.

Which VCs Open Cold Emails? Keith Rabois. Aileen Lee. David Sacks. Satya Patel. And More.


A little while back, we did a great digital event, The New New in Venture. We explored how venture has changed since Covid with many of the best, and many I look up to, from Aileen Lee of Cowboy Ventures to Satya Patel of Homebrew to Keith Rabois of Founders Fund and so much more.

14 Leadership Lessons From ZoomInfo Co-Founder and CEO Henry Schuck

Entrepreneur - SaaS

What you can learn from a leader who took his company public during a public health crisis. Leadership

Outreach Data: Two Weeks to Break Buyer Silence

Sales Hacker

Everyone in sales talks about how you need 5, 10, 15, or more touches to engage a buyer. But is this really true? Is it just a numbers game? My data science team decided to put this thinking to the test.

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The Five-Finger Approach to Onboarding

As a group who provides the software tools necessary to manage the contracts to cash process, Aysling onboards users and projects daily, and has learned some important tips if you want to be successful when onboarding new clients and/or projects.

Framework for Decision-Making in a Time of Change

Andreessen Horowitz

COVID is changing many things about the world. Some will be permanent, some will be temporary, but for most things, we simply don’t know yet.

You Can’t Hire a VP That You Don’t Love


Recently, a good friend of mine running a Hot SaaS Start-up asked me if he should hire a particular VP of Product candidate I knew well. The team he’d be managing was a big thumbs up on him. The board was in favor. And I knew this VP. This VP is a 10/10.

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Meet Katherine Travis, Sales Engineer & Z-Awesome Winner 


Every quarter we recognize exceptional ZEOs with our peer nominated “Z-Awesome Award.” These individuals are entrepreneurial, creative and truly embody […]. The post Meet Katherine Travis, Sales Engineer & Z-Awesome Winner appeared first on Zuora. Life at Zuora

3 Tips to Get Over Rejection and Develop A Sales Mindset

Sales Hacker

When it’s time to start your outreach, the mindset you have is paramount to your success. You need to have a mindset that can handle rejection, make connections other sellers won’t, and that can move at the speed of business.

Digital Trends Report 2020

As part of our goal to continue helping our community during these times, we wanted to share with you this critical data on the state of digital products across industries and provide context on how businesses are responding to the changing winds.

Journal Club: Reversing Parkinson’s with New Neurons

Andreessen Horowitz

Neurons do not divide or replicate, so how can we replace neurons killed by neurodegenerative diseases like Parkinson’s Disease?


25% of You in SF Plan to Go Back to The Office Soon, Apparently


So we did a quick informal Twitter poll with 830+ votes, and 25% of you said you’re going back to the office now that San Francisco is allowing non-essential employees to return. If in SF, will you go back to the office now? — Jason BeKind Lemkin (@jasonlk) October 22, 2020.

Have you made a plan to vote?


For a number of reasons, I think we can all agree this year has been a difficult one. As […]. The post Have you made a plan to vote? appeared first on Zuora. Life at Zuora Uncategorized


Two Bad Habits That Are Costing You Sales (And How to Overcome Them)

Sales Hacker

In sales, we have three enemies. Sure, we’ve got competitors, but the other two are self-generated enemies that we bring to the party… Having an Expert Mindset (I know my s*#t). Mistaking an early conclusion with the right conclusion. These may not sound like big problems, but they are.

5 Things a Data Scientist Can Do to Stay Current

DataRobot together with Snowflake – a leading cloud data platform provider — is helping data scientists stay current with the latest technology and data science best practices so that they can excel in an increasingly AI-driven workplace. Five Things a Data Scientist Can Do to Stay Current offers data scientists guidance for thriving in AI-driven enterprises.

FinCEN files fallout; LendingClub kills P2P; fintech courts retail investors, more

Andreessen Horowitz

This first appeared in the monthly a16z fintech newsletter. Subscribe to stay on top of the latest fintech news. . One of banks’ most expensive line items is also its least effective.

3 Things We Learned Bootstrapping ClickUp to $20M ARR in the World’s Most Competitive Industry


I’ve had several near-death experiences in my life, one being my own company. By all accounts, we were almost screwed. Imagine entering the most crowded software market in the world. Why, for god’s sake, would anyone choose to build another productivity app? It was a dumb decision.

Understanding Activation and Product Qualified Leads—and Why They’re Not the Same Thing

OpenView Labs

When was the last time you purchased software without trying it first? It’s possible you can’t remember—the self-service, try-before-you-buy approach to software distribution has become so ubiquitous that having to sign up for a demo or (gasp) speak to a salesperson first can feel archaic at best.

Escalation Management Framework Techniques to Put into Action Now


When operating within a customer-centered economy , maintaining client satisfaction is an absolute necessity—a fact that’s been made all the more true thanks to today’s increasingly digitized business landscape.

Testing at Every Stage of Development

Up to 80% of new products fail. The reality is harsh and the reasons why are endless. Perhaps the new product couldn’t oust a customer favorite. Maybe it looked great but was too hard to use. Or, despite being a superior product, the go-to-market strategy failed. There’s always a risk when building a new product, but you can hedge your bets by understanding exactly what your customers' expectations truly are at every step of the development process.

PODCAST 132: The Internal Game: Coaching Your Way to Success in Sales with John Mark Shaw

Sales Hacker

Today we are interviewing an executive and life coach, somebody who has personally helped change my mindset. Although some of his ideas are unconventional in the way they’re articulated, I’ve seen really meaningful results from them. I’m talking about John Mark Shaw.

The Top 5 Challenges to Starting a Successful SaaS Company


Q: What are the challenges that a SaaS business owner must overcome to be successful? My list: Finding a truly great co-founder. Yes, some can do it on their own. Eric Yuan, CEO of Zoom did. But he also did it before as SVP of Engineering at WebEx.

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Founders, Use These Tips to Get More Done (and Prevent Burnout)

OpenView Labs

Startup founders are often obsessed with productivity. Considering what a typical workday looks like for us (and the fact that workdays and days off can tend to blend into one very long day), can you really be surprised?