Thu.Jun 09, 2022

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How to Build Your SaaS Billing Model

Sage Intacct

One of the make-or-break factors in the success of any recurring billing company is the way it selects and implements its product billing model. There are several factors that contribute to the importance of SaaS billing.

SaaS 119
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How Marketing Can Be Your Secret Sauce to Fundraising and Growth with Bandwidth CMO Noreen Allen (Pod 562 + Video)

SaaStr

When people think of marketing, they often think of revenue growth or sales alignment. However, marketing can also play a role in fundraising. Noreen Allen, the CMO at Bandwidth, shares how you can create the perfect strategy and messaging to help boost your SaaS company, whether you’re in Series A or approaching your IPO. Connect Your Business to a Growing Market.

Marketing 259
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What Successful SaaS Companies Outsource So They Can Scale Faster

FastSpring

Speed wins in SaaS. I sat down with growth expert Frederic Linfjärd , and we talked about the reasons SaaS companies don’t always grow as fast as they could. “It’s called growth, but it comes down to speed in the end,” Fred told me. “How fast can you automate things internally so you can focus all your time on your product, the customer value, and really creating a great experience?”.

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Intercom’s product principles: Back to the basics

Intercom, Inc.

Over the last 10 years, we’ve worked hard to develop and iterate on our product principles to codify our approach to decision-making, which has allowed us to consistently build great products at scale. They help us make sure everyone is working towards the same goals, that every new hire is aligned with how we do things and is empowered to make decisions from the get-go.

Scale 138
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Struggling to Scale Test Coverage Under Pressure?

When test coverage falls behind release velocity, quality suffers, and your team feels the consequences. This guide outlines when it makes sense to outsource quality assurance (QA), the risks to watch for, and how to scale testing without increasing headcount or slowing down engineering. You will learn how leading teams are leveraging external QA partners to expand coverage, enhance defect detection, and remain aligned with CI/CD timelines.

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The Cloud Killed Infrastructure, Long Live Infrastructure!

Andreessen Horowitz

Verticals clouds are on the rise, as traditional clouds give way to specialization. The infrastructure narrative of the last 15 years has been dominated by the cloud. Its growth has driven a surge of innovation in everything from hardware, to … The post The Cloud Killed Infrastructure, Long Live Infrastructure! appeared first on Andreessen Horowitz.

Cloud 134

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BetterCloud Announces Strategic Growth Investment from Vista Equity Partners, Further Solidifying SaaS Management Leadership

BetterCloud

Today we’re thrilled to announce a significant strategic growth investment from Vista Equity Partners, a leading global investment firm focused exclusively on enterprise software, data, and technology-enabled businesses. This investment marks another exciting milestone on our 10-year BetterCloud journey. We created the SaaS management category years ago and have been the clear leader in the space ever since.

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Salesforce announces NFT Cloud platform amid crypto concerns

IT World

Salesforce announced Wednesday that it has rolled out a closed pilot program for a new service called NFT Cloud, allowing users to mint and manage NFTs for brand engagement and marketing purposes, even as the wider crypto market continues to spiral. NFTs, or non-fungible tokens, are best understood as a method of fingerprinting a particular piece of art, code or almost anything else stored digitally, using the same fundamental blockchain technology as cryptocurrency to create a unique copy of th

Cloud 104
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Episode 1: 60 Seconds with Andy Paul (San Diego)

Sales Hacker

Go from zero to sales in just 60 seconds. I’m Nick Capozzi (head of Storytelling at Demostack and 2x’s Top 10 LinkedIn Sales Superstar), and I’m on a roadshow across the U.S. where I’m putting sales leaders in the hot seat. In each city, I get your favorite sellers on camera for 60 seconds to answer your burning questions — as many as they can in under a minute.

Sales 99
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Bitrise announces virtualized Apple Silicon M1 CI/CD dev environment

IT World

For developers working on enterprise applications who need to develop for both Intel and Apple Silicon platforms, Bitrise now has a cloud-based option offering the world’s first virtualized M1 CI/CD environment. Easing the transition to Apple Silicon. “The M1 chip provides many benefits, but to take advantage of them today, developers need to be able to seamlessly switch between Apple Silicon and Intel-based build options,” Bitrise CEO Barnabas Birmacher said.

Mobile 102
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Mastering Apache Airflow® 3.0: What’s New (and What’s Next) for Data Orchestration

Speaker: Tamara Fingerlin, Developer Advocate

Apache Airflow® 3.0, the most anticipated Airflow release yet, officially launched this April. As the de facto standard for data orchestration, Airflow is trusted by over 77,000 organizations to power everything from advanced analytics to production AI and MLOps. With the 3.0 release, the top-requested features from the community were delivered, including a revamped UI for easier navigation, stronger security, and greater flexibility to run tasks anywhere at any time.

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Sharing Winning B2B Customer Stories: How to Showcase an Effective Case Study

Entrepreneur - SaaS

Case studies can be gamechangers for any B2B marketing strategy. Here's why you should use them and how to conduct a proper one.

B2B 94
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Why the Software Supply Chain Needs More Security

Andreessen Horowitz

Kim Lewandowski is co-founder and head of product at security startup Chainguard. Prior to Chainguard, she worked as a product manager at Google, most recently with a focus on securing the company’s development pipeline and the open source tools it used. In this interview, she discusses the concept of a secure software supply chain and. Read More. The post Why the Software Supply Chain Needs More Security appeared first on Future.

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SaaS Funding: Vital Questions to Ask Before Seeking Out Investments

SaaSOptics

Unless you’re determined to bootstrap your way to an IPO, securing funding is one of the first hurdles you’ll have to face to successfully scale a SaaS business. . Early access to capital in the beginning stages of a startup is what allows companies to achieve rapid growth and capture market share before it’s too late, which means securing funding could significantly impact your company’s long-term success.

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Could the EU’s USB-C edict push Apple to cut the cord altogether?

IT World

The European Union (EU) mandate that makers of most mobile devices use USB-C by fall 2024 has turned up the heat on speculation Apple might just go all wireless in future models of its iPhone and AirPods. While the directive from an EU Parliament committee applies to all manufacturers of mobile electronics, the unprecedented requirement is expected to directly affect Apple, whose products — including the popular iPhone — use the company's proprietary Lightning connector protocol.

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Agent Tooling: Connecting AI to Your Tools, Systems & Data

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.

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Value based selling: Use the right process, techniques + questions

CloseSaaS

Value based selling is an approach to sales that puts the customers' needs over everything else. Once you master this strategy, your sales numbers will improve.

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Europe gives Apple a smack in the chops on USB-C power standardization

IT World

One of the many ways Apple makes its billions is by only offering proprietary software and hardware. This is not just the obvious products such as macOS or iPhones. Everything that Apple can slap a claim on — such as the shape of a tablet — so it can charge you more, it will. So it is that an official Apple 1-meter USB-C to Lightning cable will run you $19, while the best USB-C cable that PC World found in a recent round-up cost $13.

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Sharing Winning B2B Customer Stories: How to Showcase an Effective Case Study

Entrepreneur - SaaS

Case studies can be gamechangers for any B2B marketing strategy. Here's why you should use them and how to conduct a proper one.

B2B 52
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How AI can give companies a DEI boost

IT World

As artificial intelligence (AI) makes inroads into the enterprise, the adopters who’ve seen the most success are taking a holistic approach to AI, according to PwC’s 2022 AI Business Survey. Comprising 36% of survey respondents, these “AI leaders,” as PwC calls them, are using AI to target business transformation, enhanced decision-making, and systems modernization simultaneously rather than addressing one area at a time.

AI 69
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Hiring Global Talent With Liina Laas of Deel

Chart Mogul

Deel, the payroll and compliance company, recently raised $425 million in series D at a valuation of $5.5 billion. Deel’s exponential growth comes as no surprise considering how remote work has boomed during the pandemic. My guest on this episode of SaaS Open Mic is Liina Laas, the Head of Expansion at Deel. She focuses … Deel , the payroll and compliance company, recently raised $425 million in series D at a valuation of $5.5 billion.

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WWDC 2022 wrap-up

IT World

On today's episode, it's a WWDC wrap-up party! We'll talk all about the new iOS, iPadOS, macOS, and watchOS updates and which features you'll be most excited to try. And of course we'll have a lot of thoughts about the new M2 processor and MacBook Air.

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The Why, What & How Of Hiring A Transformational Customer Success Operations Leader

Valuize Consulting

Are You Missing The Mark On CS Operations? If you’re a CCO or CRO at a B2B technology company, ask yourself these 3 critical questions: Is your existing Customer Success management team struggling to keep up with your customer’s needs and your business goals? Is collecting, analyzing and acting on critical customer data a challenge in your organization?

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Microsoft commits to ban non-competes and increase pay transparency in the US

IT World

Microsoft has launched four new employee workforce initiatives aimed at creating a more transparent workplace culture, including the banning of non-compete clauses in contracts and a commitment to improved pay transparency. The four commitments have been categorized by Microsoft as: Empowering employee mobility. Fostering a safe space for concerns. Increasing pay transparency.

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5 Ways to Improve Revenue from Integrated Payments

Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments

Most integrated payments providers share a percent of the payment revenue with their software partners. But, oftentimes, that revenue share is only a fraction of the true income potential software providers can realize. If you want to maximize income opportunities from your payments program, check out Wind River Payments’ webinar-on-demand.

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Nexi offers subscription payment services with Zuora

Zuora

XPay, the gateway of Nexi, Europe’s PayTech for e-commerce, today announced its payment services are now powered by Zuora®, which […]. The post Nexi offers subscription payment services with Zuora appeared first on Zuora.

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Why Elon Musk's back-to-office mandate will backfire

IT World

Last week, Elon Musk said in a leaked email to Tesla executives that Tesla workers need to stop working from home and spend at least 40 hours per week in the office. "If you don ' t show up, we will assume you have resigned," Musk wrote. When challenged on Twitter about the email, he replied: "They should pretend to work somewhere else." The decree felt shockingly out of touch with what we've learned over the last two years about remote work and the employees who now insist upon it.

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Jun 09 – Customer Success Jobs

SmartKarrot

Role: Vice President, Customer Experience Location: Remote, Cambridge, MA, US Organization: Solstice – Solar for every American As a Vice President, Customer Experience, you will oversee and manage customer-facing teams: Customer Success, which interfaces with the end user customers, and Asset Management, which interfaces with utilities and solar developers and oversees the administrative aspects of community solar customer management.

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How to Use Social Listening to Improve Customer Success

SmartKarrot

If you are unhappy with the service and product of any company, you will be angry. You might even consider tweeting about it, right. You obviously expect a swift response. Did you know that 40% of customers on social media expect the brand to respond to them within an hour? For a company to genuinely offer a great customer experience, it is necessary to connect with the audience.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!