Fri.Feb 10, 2023

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What Great SDR Follow-Up Looks Like

Predictable Revenue

Michael Tuso joins the Predictable Revenue podcast to discuss what great sales development follow-up looks like and tips for better SDR prospecting. The post What Great SDR Follow-Up Looks Like appeared first on Predictable Revenue.

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Confluence Review

The Daily Egg

Confluence is a corporate wiki with a wide range of robust requirements management features and customization options. It’s used by businesses ranging. The post Confluence Review appeared first on The Daily Egg.

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Dear SaaStr: How Do Enterprises Decide Which Software Vendor to Sign a Deal With?

SaaStr

Dear SaaStr: How Do Enterprises Decide Which Software Vendor to Sign a Deal With? 75%-90% of the time, enterprises have already made a tentative decision which vendor to choose before they pick up the phone or hit the Contact Me button or issue the RFP: In an established category, customers will pre-pick one of the Top 2–3 vendors based on brand, market share and research.

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TeamGantt Review

The Daily Egg

TeamGantt markets itself as an easy-to-use Gantt chart maker that solopreneurs and businesses can use to track their progress. With a simple. The post TeamGantt Review appeared first on The Daily Egg.

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Struggling to Scale Test Coverage Under Pressure?

When test coverage falls behind release velocity, quality suffers, and your team feels the consequences. This guide outlines when it makes sense to outsource quality assurance (QA), the risks to watch for, and how to scale testing without increasing headcount or slowing down engineering. You will learn how leading teams are leveraging external QA partners to expand coverage, enhance defect detection, and remain aligned with CI/CD timelines.

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Add a Start-Up Edition and Program. It’s Almost Always Worth It. If You Are Going Long.

SaaStr

I met with a multibillion dollar SaaS founder last year who told me one of their top mistakes was shutting down their startups program. They’d begun the march upmarket, as so many of us do. And the math for “startups” didn’t make sense. And they found their formal startup program was a distraction. Fast forward 12 months, and they’d realized it was a huge strategic mistake.

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Why You Want To Develop Product Painkillers, Not Vitamins with DigitalOcean CPO Gabe Monroy (Pod 633 + Video)

SaaStr

As Chief Product Officer at DigitalOcean and a developer-turned-entrepreneur, Gabe Monroy shares how founders can avoid the trap of over-engineering products that customers won’t pay for and how to de-risk product development through a simple analogy of candy, vitamins, and painkillers. Approaching product development with a founders mentality requires a deep understanding of what pains your customers.

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12 Gboard shortcuts that'll change how you type on Android

IT World

If there's one thing we Android-totin' pterodactyls take for granted, it's just how good we've got it when it comes to typing out text on our pocket-sized phone machines. It's all too easy to lose sight of over time, but Goog almighty, lemme tell ya: Typing on Android is an absolute delight. And all it takes is 10 seconds of trying to wrestle with the on-screen keyboards on that other smartphone platform to appreciate our advantage.

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Why Support Isn't Just a Job for Me – It's a Career

Buffer Resources

It's fair to say that not many people grow up dreaming about working in customer support. It's not the typical aspirational career path! Indeed, some see a customer support role as a stepping stone to something else or a short-term job in a break from college or Uni. After nearly a decade working in a support role here at Buffer, I've come to think of customer support as a career in its own right, and I'm more passionate about it than ever.

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How to Fuel Business Growth with Customer Intelligence Analytics

User Pilot

How can customer intelligence analytics help boost product growth ? In this article, we cover the following: What customer intelligence is and why it’s essential in SaaS. The four main types of customer intelligence data. Three steps to automate your customer intelligence analytics. Seven ways to act on intelligence data to improve your product experience.

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Mastering Apache Airflow® 3.0: What’s New (and What’s Next) for Data Orchestration

Speaker: Tamara Fingerlin, Developer Advocate

Apache Airflow® 3.0, the most anticipated Airflow release yet, officially launched this April. As the de facto standard for data orchestration, Airflow is trusted by over 77,000 organizations to power everything from advanced analytics to production AI and MLOps. With the 3.0 release, the top-requested features from the community were delivered, including a revamped UI for easier navigation, stronger security, and greater flexibility to run tasks anywhere at any time.

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Use Outreach? Save 5 Hours A Week With These Hacks

Sales Hacker

You’ve got to create and close pipeline, and lucky you: You’ve got Outreach, the leading platform for sellers who exceed their targets. But how do you use the platform as efficiently and effectively as possible? In this masterclass designed specifically for Outreach users, we’ll teach you to go beyond the basics and save up to 5 hours a week with tips, tricks, and little-known Outreach features to create and close more pipeline.

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Microsoft cuts HoloLens, Xbox, Surface jobs as industrial metaverse team said to fold

IT World

Facing macroeconomic uncertainty and slowing growth, Microsoft has confirmed that it is laying off employees working on its HoloLens , Surface laptop and Xbox products, as reports surface that it will be cutting 100 employees working for its industrial metaverse unit — essentially closing down that team. The layoffs are part of a plan to lay off 10,00 workers announced by CEO Satya Nadella earlier this month.

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GPT-3 for SEO: How Will This The Future Of Content Writing?

Neil Patel

Have you heard the buzz, or have you been hiding under a rock? Everyone in SEO is talking about GPT-3, and for good reason. We’ve made some elements of AI-generated content part of our everyday lives (autocomplete in your Gmail emails, for example), but how does GPT-3 content differ? Created by OpenAI, GPT-3 content generators have polarized marketers and content writers.

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The gathering AI storm between Microsoft and Google

IT World

Disclosure: Microsoft is a client of the author. Microsoft this week caught Google napping when it comes to the future of online search — much as Google caught Microsoft napping almost two decades ago when it came to the future of web browsers. And given the similarities between the two, Google should have been better prepared. Think of it: Google’s rollout of Bard is reminiscent of Microsoft’s acquisition of Spyglass — the maker of Mosaic, remember?

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Agent Tooling: Connecting AI to Your Tools, Systems & Data

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.

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Appearance on the SaaS Revolution Podcast

Kellblog

SaaStock recently released an interview with me on their podcast, The SaaS Revolution Show. The interview, conducted by SaaStock founder and CEO Alex Theuma , was notionally about the Balderton Founder’s Guide to B2B Sales that I published late last year. While we ended up disussing that, we also covered a whole lot more, including: My background as a CMO, CEO, and independent director My work with Balderton as an EIR Which job I prefer, and why: CEO or CMO Why we made the Founder̵

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10 highly useful add-ins for Microsoft Office

IT World

The tools available in Microsoft Office are versatile, but sometimes you want to do something that Excel, Outlook, PowerPoint, and Word can’t accommodate. Chances are good that you can find an add-in that will give you that little extra something. Hundreds of add-ins are available for Office, but surprisingly few stand out. We’ve gathered 10 that we think will be useful for a wide variety of business users.

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Common Pitfalls in Crypto Projects

Valerian Tech

What is CryptoCurrency? Cryptocurrency is a type of digital or virtual currency that uses cryptography for security and operates independently of a central bank. Cryptocurrencies are decentralized, meaning they are not issued or backed by governments or central banks. They are based on blockchain technology, a decentralized ledger that records transactions across a network of computers.

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Yahoo to lay off 20% of its staff as it cuts advertising tech business

IT World

Yahoo has laid off 1,000 workers, or about 12% of its remaining staff, in a move aimed at restructuring the company’s advertising technology business unit and reallocating its finances more efficiently. The layoffs, enacted Thursday, mark the end of Yahoo’s attempts to be a direct competitor to Google and Meta in the digital advertising market, according to a report from Axios , which was the first outlet to publicize the job cuts.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Feb 10 – Customer Success Jobs

SmartKarrot

Role: VP of Customer Success Location: Shakopee, MN, United States Organization: Entrust As a VP of Customer Success you’ll determine, persuade, and coordinate stakeholders on customer priorities. Gain a thorough awareness of the objectives, priorities, and decision-making procedures of the customers. Use facilitation and industry knowledge to bring stakeholders together within the client to help them visualise and align goals/metrics.

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Apple's second-user smartphone business is booming

IT World

According to research firm IDC, the refurbished smartphone market is booming , with sales expected to reach 413 million units by 2026. $99 billion red balloons That’s a $99 billion market, so how can Apple take a chunk out of it? (iPhones account for around 82% of the second hand device market, according to CCS Insights and hold value for longer even in that market.

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What are The Different Types of Personas Used in SaaS?

User Pilot

You probably thought that companies only used one type of persona for sales, marketing, feature adoption , and everything else. Actually, there are multiple types of personas for different teams, levels of research, and use cases—which you need to understand if you want to connect with customers. So let’s cover each of them and see what you can do to improve your team’s effectiveness.

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Why we don’t need the four-day workweek — or weekends

IT World

The battle over whether remote employees should be forced back into the office is based on a false belief: people working from home slack off more than in-office workers. It’s simply not true. Consider the latest viral TikTok trend: bragging about “time theft.” The notion was perhaps expressed best by TikTokker Daniel Ezra , who said: “The real work flex is not grinding for 80 hours a week.

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5 Ways to Improve Revenue from Integrated Payments

Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments

Most integrated payments providers share a percent of the payment revenue with their software partners. But, oftentimes, that revenue share is only a fraction of the true income potential software providers can realize. If you want to maximize income opportunities from your payments program, check out Wind River Payments’ webinar-on-demand.