Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. Marketing technology is now the largest portion of total marketing budget (29% on average according to Gartner ).

Technical Review 223

Technical Review Technology Scale Marketing 223

TechEmpower SaaS

MARCH 4, 2024

Focusing on generative AI applications in a select few corporate functions can contribute to a significant portion of the technology's overall impact. This technological integration into software engineering not only enhances the productivity of development teams but also ensures that IT infrastructures are robust and reliable.

Generative AI 443

Generative AI CTO Hire AI Sales Recruiting 443

SaaStr

JANUARY 24, 2022

During your first or next round of financing, or during any type of financial decision involving a third party, some type of due diligence will be performed by accountants that will define revenue per Generally Accepted Accounting Practices (GAAP). If they get too technical, ask them to explain it again in non-accountant speak.

Finance 334

Finance Outsourcing Services Systems Review Technical Review 334

SaaStr

JANUARY 5, 2021

What types of due diligence are undertaken by VCs before investing in a company? As a CTO in a startup, what should I do when the CEO wants to interfere with making technical decisions? Does some HR rep take them into a room and offer them a severance package and legal document which they are basically forced to take?

Software Review 299

Software Review CTO Coach Technical Review Sales Recruiting 299

SaaStr

APRIL 4, 2025

Atlog: A knowledge repository that intuitively organizes and versions your data packets, drives, and documents in one place Calltree: Enterprise-grade AI support reps for call centers Calltree makes enterprise-grade AI support reps for call centers. Think of us like Apollo/ZoomInfo but for local business/POI data.

AI Search 179

AI Search AI Startup Scale 179

SaaStr

FEBRUARY 22, 2023

Despite all the advancements in technology, creating a product with a great user experience remains challenging. Stripe follows this approach by creating a minimum viable product and getting users to review it. Stripe documents this feedback before carrying out further work.

CTO Hire 298

CTO Hire CTO Payment Methods Payment Solutions 298

SaaStr

MARCH 27, 2023

Most of the app sales and net retention comes from deploying software and tech-driven features that have 100% gross margin. Forecasts should be living documents that you are constantly updating. On process, there is a standard punch list of documents that most investors are going to ask for. Revisit your assumptions often.

SaaS Payments 246

SaaS Payments Technical Review Software Review Venture Capital 246

Stax

JANUARY 23, 2025

Key steps include application review, risk assessment, credit checks, and compliance verification. This process involves reviewing the businesss structure, financial health, industry type, and compliance with regulations. Keep in mind: Modern underwriting increasingly leverages technology to streamline processes and improve accuracy.

Merchant Services 68

Merchant Services Payment Services Payment Methods Development Team Review 68

Neil Patel

NOVEMBER 13, 2020

No matter how great the content on your website is, your hard work could amount to nothing without proper technical SEO. Technical SEO gives your site structure, makes it super easy for search engine bots to crawl and index, and helps Google understand what each page is about. Webris – Best for Technical SEO Audits.

Technical Advisors 143

Technical Advisors Technical Review Software Review Engineering 143

SaaStr

APRIL 14, 2020

Leverage document templates to speed-up creation and increase brand compliance. Build, send, track, and collaborate on these documents with your prospects. We hypothesize that because buyers have more power than ever with search engines, review sites, influencers, and video content ?they people (regardless of company size). .

Technical Review 318

Technical Review Marketplace as a Service Construction Software Review 318

Intercom, Inc.

JULY 16, 2019

Over the past few months, we’ve been working on solidifying our incident response process and documentation. For example, a relatively common type of incident might be a brief outage of Intercom due to a database failover. Resolution : The incident is resolved, and follow-up actions like an incident review occur.

Scale 215

Scale Technical Review Management Software Review 215

SaaStr

APRIL 23, 2020

88% of businesses have shifted to remote work due to the COVID-19 pandemic, leading us all into uncharted territory. In our research, we found certain characteristics that the highest performers demonstrate that help them conquer dynamic deals, such as personalizing documents, building trust with prospects, and turning deals around quickly.

Software Review 295

Software Review Technical Review SaaS Market Research 295

Andreessen Horowitz

FEBRUARY 13, 2024

Together, these documents will help distill not only your vision for the current fundraise, but more broadly the long-term differentiation and trajectory of your company. It can also save you from repeatedly answering the same diligence questions! key in vivo data results). If you’re building a horizontal business model (e.g.,

Development Team Review 125

Development Team Review Technical Review Finance Systems Review 125

Intercom, Inc.

AUGUST 11, 2021

We encourage engineers to ship custom instrumentation even before the code itself is written – the data gathered is a valuable input into the tech planning process. At Intercom, after a “pull request” is reviewed and approved, you can ship the change to just a single “canary” instance running your code to discover any issues.

Software Review 282

Software Review Engineering Systems Review Technical Review 282

Neil Patel

SEPTEMBER 13, 2021

Are you one of those people whose eyes glaze over every time they read about crafting the perfect marketing campaign or embracing technologies? Lo and Behold, Reveries of the Connected World” is a documentary detailing how we became so dependent on technology. However, this documentary is more than just a review of what went wrong.

Social Media 136

Social Media Technical Review Technology Blockchain 136

User Pilot

JUNE 29, 2023

Knowledge is power and user documentation is necessary for building it. But great documentation doesn’t happen by accident. This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. What is user documentation?

Management 98

Management Technical Review Software Review Customer Support 98

Sales Hacker

FEBRUARY 7, 2025

Early customers are often innovators and tech enthusiasts willing to try new solutions, even if the product is incomplete or buggy. It specializes in creating personalized shopping experiences for customers by leveraging machine learning and AI technologies. At this stage, startups face significant uncertainty.

Pricing 111

Pricing Scale SaaS Technical Review 111

SaaStr

SEPTEMBER 11, 2024

It also required them to: Negotiate their first Enterprise customer contract Undergo deep security reviews Once you land your first Enterprise customer, it might be time to build that first sales team. For a PLG motion, you have standardized documents, terms of services, and security documents.

Scale 312

Scale Scaling Sales Hiring compliance 312

Sales Hacker

SEPTEMBER 18, 2020

Sales Operations (SOPs) entered the fray as technologies allowed sales leaders to bring technologies closer into their orbit and away from centralized IT. Systems: This is the stewardship of all technologies supporting all activities across all stakeholders. The landscape of revenue technology has exploded. Execute FAST.

Technical Review 138

Technical Review Development Team Review Systems Review Engineering 138

SaaStr

FEBRUARY 11, 2022

. “Disco” is a leader in next-generation eDiscovery software, i.e. managing documents around lawsuits. Really, it’s a next-generation Cloud player in eDiscovery, one of the oldest and largest categories in legal tech (a $15B category already). 95% of revenue from the U.S.

Technical Review 279

Technical Review Software Review Scale Cloud 279

Intercom, Inc.

OCTOBER 27, 2022

?. Manual document collection is not exactly what you would call a seamless process. Over the years, he collected his fair share of documents – photos, bios, logos – from speakers and partners alike, but he quickly realized just how much time he was wasting sending reminders for missing documents and gathering everything before the deadline.

Technical Review 118

Technical Review Software Review Development Team Review Systems Review 118

Buffer Resources

AUGUST 7, 2024

  A lot of them are “done for you,” with application processes, teams, and technology sorting the most ideal partners for you. This could include product reviews, unboxings, tutorials, sponsored posts, or live streams.  Ensure the content aligns with your brand voice and values.

Social Media 109

Social Media Compensation Technical Review Branding 109

ChurnZero

MAY 16, 2025

It’s the ultimate technology dilemma for customer teams and the execs who control budgets: should you buy or build your customer success platform? CS platforms offer better integrations with your CS tech stack. Facilitate success plans and business reviews to drive long-term value and adoption.

Payments 52

Payments Customer Success Payment Solutions Payment Services 52

Incredo

JANUARY 29, 2020

These can be on-page , off-page or technical changes and the changes that you make are influenced by factors that search engines claim they consider to rank websites well. The plagiarism checker is integrated within user’s accounts when they sign up and can be useful when reviewing work and other forms of content.

Software Review 328

Software Review Engineering Technical Review Branding 328

Intercom, Inc.

FEBRUARY 2, 2022

Translating film industry phases to tech. Document this step with in-depth notes, seeking feedback from contributors. Link all relevant documents and resources to provide a holistic overview of the topic. it might be a written document, presentation, data analysis, design, video, etc.). Editing: Stitching it all together.

Technical Review 220

Technical Review Social Media Data Analysis Advertising 220

Scytale

DECEMBER 10, 2024

These policies form the basis of your SOC 2 control list, which auditors review to confirm youre meeting requirements. Scytale streamlined the process by providing expert-driven technology. Access Control Policy: Defines who gets access to what and ensures regular reviews. Our SOC 2 audit preparation was smooth sailing.

Technical Review 52

Technical Review Software Review Systems Review compliance 52

Neil Patel

SEPTEMBER 12, 2020

Assuming of course you are like the vast majority of people with no technical skills. Do you want to start a simple blog documenting your travel adventures? In this situation, this type of website builder will take all the technical complications out of setting up online. And to build a great site, you need a great web builder.

Payment Methods 145

Payment Methods Technical Review Software Review Systems Review 145

SaaStr

AUGUST 16, 2021

document everything 4.) You need to plan for success with your sponsor and key stakeholders, and review progress against it. “Add Pendo to our tech stack.” More on that here. mapping out the customer journey from onboarding to expansion 2.) hustle” — Tarek Alaruri, founder, Fairmarkit.

Churn 328

Churn Sales Hiring Headcount Technical Review 328

Sales Hacker

AUGUST 5, 2020

But what most sales teams don’t know is that their sales tech stack is still missing a critical piece — a tool that can accelerate the last leg of their deal cycles and cut it down by 24%. In this article, we’ll dive into five ways CLM software accelerates deal cycles and why it should form a critical piece in your sales tech stack.

Technical Review 134

Technical Review Sales Software Review Cloud 134

Tom Tunguz

FEBRUARY 25, 2023

We’re entering a period wherein governments regulate large technology businesses more actively. I served on the boards of two companies that plodded through regulatory review. Visa abandoned plans to buy Plaid after facing a suit. Startups evaluating M&A have additional factors to consider.

Acquisition 223

Acquisition Startup Government Technical Review 223

FastSpring

DECEMBER 7, 2023

Each company brings different combinations of technology, teams, customer bases, and more to the negotiating table — any one of which could be a huge motivator for WP Engine to want to partner with them. So what this means is I touch both mergers and acquisitions, and integrated technology partners.

Software Review 148

Software Review Technical Review Development Team Review Branding 148

Sales Hacker

APRIL 10, 2023

And I see those same teams wrongly claiming, in deal reviews, that these are the things that killed their deals: Product functionality gaps The winning vendor’s solution included critical functionality that we don’t have. In your deal reviews, ask the following questions: 1. Discovery Review the discovery documentation.

Technical Review 113

Technical Review Development Team Review Underperforming Technical Team Systems Review 113

SaaStr

NOVEMBER 8, 2022

Some employees only require a few short hours of training, while others may require days or even months, especially where tech boot camps are involved for job functions like software engineering, data science, and machine learning. . According to a LinkedIn survey, the tech industry has a 13.2% Stage 3: Employee Development.

Underperforming Technical Team 246

Underperforming Technical Team Technical Review Acquisition Company Culture 246

Clouded Judgement

AUGUST 25, 2023

A S-1 is a document companies file with the SEC in preparation for listing their shares on an exchange like the NYSE or NASDAQ. The document contains a plethora of information on the company including a general overview, up to date financials, risk factors to the business, cap table highlights and much more. ” “Data Layer.

Benchmarks 246

Benchmarks Artificial Intelligence Data Software Review 246

Tom Tunguz

NOVEMBER 8, 2023

Most sophisticated data teams run like software engineering teams with product requirement documents, ticketing systems, & sprints. The Decade of Data Continues : The pace of innovation within the data world continues to accelerate due to data. 80% of data is unstructured within organizations. And so the decade of data continues.

Artificial Intelligence 228

Artificial Intelligence Trends Data Software Review 228

Payrix

APRIL 25, 2025

However, those engaged in a partnership with a payment processor like Worldpay will have the support and technology to implement the KYC workflows needed to ensure the correct customer verification steps are taken. Customer Due Diligence (CDD): This is an examination of a customers financial background.

Payment Services 100

Payment Services Merchant Services Payments Software Review 100

Intercom, Inc.

APRIL 13, 2021

Our search clusters contain more than 200TB of customer data, store more than 100 billion documents and, on at the peak on an average day, serve more than 13 million queries every minute. To provide the needed level of this “invisible” management, we utilized a combination of two technologies – Chef and AWS Systems Manager (SSM).

AWS 249

AWS Cloud Software Review Systems Review 249