SaaStr

NOVEMBER 26, 2019

sales team. I did all sorts of things there from sales, to project management, to running the engineering team, hiring. This is where I got my chops in growing and scaling enterprise sales teams. We have team selling here that extends beyond the sales team. Want to see more content like this? FULL TRANSCRIPT BELOW.

Scale 284

Scale Sales Hiring Underperforming Technical Team Sales 284

User Pilot

DECEMBER 31, 2024

While your product managers use our analytics reports to track product usage, your engineering teams can use our session replays to uncover bugs, and your customer support team may use our in-app help center feature to offer self-service and reduce support tickets. Userpilot is perfect for non-technical teams.

Technical Review 105

Technical Review Underperforming Technical Team Software Review Onboarding 105

SaaStr

JANUARY 12, 2023

The current economic climate presents new challenges for businesses. Management teams must determine how to thrive in a downturn to position their businesses for profitable growth. However, management teams that pursued growth at all costs were punished severely. In the past, companies could pursue growth at all costs.

Consulting 49

Consulting Underperforming Technical Team Management Marketing 49

Stax

MAY 5, 2025

In recent years, businesses have seen this massive shift from desktop to mobile devices which has forced them to develop apps with built-in integrated payment gateways. A bad payment experience can lose customers and damage your brand. There are many different gateways available, each with its strengths and weaknesses.

Payments 88

Payments Payment Services Merchant Services Payment Solutions 88

Sales Hacker

FEBRUARY 17, 2021

Scott’s newsletter makes a great point: as buying teams get bigger and bigger, our sales teams need to grow with them. In other words, the partners balance out each other’s strengths and weaknesses. First, identify your team member’s strengths and weaknesses. Business case development and IT/tech strategy.

Underperforming Technical Team 130

Underperforming Technical Team CTO Hire CTO Coach Technical Review 130

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Companies which don’t use mental models risk unleashing mayhem with poor choices or becoming bloated and bureaucratic by reducing the volume and speed at which decisions are made - both scenarios are undesirable and will impact growth. OKRs are a useful mental model - they make it crystal clear what people and teams should be striving for.

Underperforming Technical Team 215

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 215

SaaStr

JANUARY 13, 2023

To thrive in those environments, they develop the skill sets needed. At Wiz, the leadership team thinks of the company as a child. While your team is small, your communication process can be simple. At one point, the team lost sight of that vision, and it was the leadership’s responsibility to reinforce it.

Scale 281

Scale Underperforming Technical Team Leadership Communication 281

Intercom, Inc.

JANUARY 21, 2020

If it’s one of the most common elements in our designs, why is it so often the last thing most teams focus on – if they focus on it at all? Otherwise, they’re flying in the face of a clear trend present in popular apps across the globe in many common use cases. Measuring the letters. The write stuff. of its first screen to show text.

Mobile 291

Mobile PayPal Social Media Underperforming Technical Team 291

SaaStr

JUNE 4, 2021

Pomel focused his session on: Making your SaaS startup customer-centric: Hw event marketing has helped him integrate his engineering and sales teams. How many of you guys’ product rely on the highly functioning engineering team? Helping the engineering teams run smoothly and being super productive thanks to mentoring.

Scale 315

Scale Underperforming Technical Team Sales Hiring Engineering 315

SaaStr

OCTOBER 30, 2021

I considered the four companies and chose Gorgias based on my experience with their team during the interview process. When I first joined the Gorgias team, there were two founders, two engineers, and myself as the first non-technical hire. Additionally, a high close rate means you are able to run your team with greater efficiency.

Scale 281

Scale Sales Hiring Sales Underperforming Technical Team 281

Intercom, Inc.

AUGUST 11, 2020

They equate “white” with “good” and “black” with “bad.”. So Sam wrote an open letter to our Research & Development department at Intercom, stating what the problem was with these terms and that we needed to address them immediately. This was going to be a team effort. How we rethought our terminology.

Technical Review 289

Technical Review Software Review Systems Review CTO Hire 289

SaaStr

JUNE 19, 2024

The three core areas to focus on are: Evolving your growth engine Building and solving for when to become a multi-product platform Investing in your people and team #1: Evolving Your Growth Engine Let’s start with some context for Bitly’s journey. You might have to rebuild your marketing team. Optimize your acquisition funnel.

Scale 297

Scale Scaling Underperforming Technical Team User Experience 297

SaaStock

FEBRUARY 13, 2019

was created by a team with 25+ years of experience in location-based tech, spanning various services and real-time asset tracking systems. The online platform has a range of functionalities, including e-signature, e-contract, and digital evidence presentation, among others. It provides smart hardware self-development and cloud service.

SaaS Payments 225

SaaS Payments Payment Solutions Merchant Services Payment Methods 225

SaaStr

JULY 25, 2021

You can have the great product and a great team, but the market of small or very niche. The second one is the team, obviously depending on how earlier the team has a huge factor because you may be so early in your journey that there’s nothing else to point to, but the track record of the team. Jyoti Bansal: Yeah.

Sales Recruiting 260

Sales Recruiting Sales Hiring Scale VP of Engineering 260

Buffer Resources

NOVEMBER 7, 2024

In this article, I will share the competitive analysis framework my team and I have developed (through weeks of research and dozens of iterations), and give you some tips on where to look for data that isn’t publicly available so you can have a competitive advantage. Are they looking for a developer with a specific skill set?

Social Media 122

Social Media Underperforming Technical Team Technical Review Airlines 122

Intercom, Inc.

APRIL 22, 2021

If you’re a senior engineer and want to further your career, what skills should you develop? Moving forward in your career, avoid the trap of doing work that feels high-impact, but it’s actually not , or work that makes you look good at the expense of the project and the team. How do people move into staff engineering roles?

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

Intercom, Inc.

APRIL 20, 2018

Processes have to serve the development of the product. No separate QA team. In this sort of environment, the processes have to serve the development of the product, rather than the product developing out of predetermined processes. Like habits, some processes are good, some are bad, and some outlive their usefulness.

Engineering 212

Engineering Underperforming Technical Team Innovation Consulting 212

SaaStr

MARCH 24, 2020

Sam Blond, CSO at Brex explains why recruiting, networking and employee happiness is the key to this playbook on recruiting your sales team. I’m doing The Playbook To Recruiting Your Sales Team. Once again, amazing job to the SaaStr team. I’m really honored to share this stage with some really bad ass speakers.

Sales Recruiting 186

Sales Recruiting Sales Hiring Scale Underperforming Technical Team 186

Intercom, Inc.

FEBRUARY 18, 2021

If you’re short on time, here are a few quick takeaways: Leadership is not just about having a clear vision for the team – it’s also about serving others. Having a diverse team is not just better because all the different thoughts, points of view, and experiences make it more profitable in the long run. How can you remove obstacles?

Leadership 118

Leadership Underperforming Technical Team Sales Hiring Education 118

SaaStr

JULY 5, 2023

The Team Matters More Than The Operating Model Snow’s greatest piece of advice is to choose your team wisely. He believes the team is more important than the operating model because you can have the best models in the world. But if you don’t have the underlying team and structure, it won’t work. They didn’t.

Strategy 246

Strategy Marketing Underperforming Technical Team Sales Hiring 246

User Pilot

JANUARY 2, 2025

The survey aims to better understand users workflows and help prioritize product development initiatives, like new integrations, that add the most value to its users. Key takeaways from this example Multimedia support adds clarity: Allowing users to attach screenshots or videos ensures developers get precise insights into user challenges.

Scale 102

Scale Churn Underperforming Technical Team Scaling 102

SaaStr

JULY 15, 2022

It’s pretty good, someone did a Tweet storm the other day on Zeb from ClickUp’s presentation at SaaStr Annual 2020. Jason Lemkin: You certainly can hire a whole content team and build 10,000 pieces of content, but I will tell you what I have always seen work is one incredible piece a week. That’s a great example.

Scale 289

Scale Outsourcing Services Sales Hiring VP of Engineering 289

Intercom, Inc.

MAY 24, 2022

Whether you’re an individual contributor, manager, or director, you can leverage your own skills – and those around you – to influence growth across your team, org, and company. Every team has a valuable mix of strengths, and varying levels of skill and expertise in different areas across its members.

Underperforming Technical Team 118

Underperforming Technical Team Construction Development Education 118

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Support teams want it.

Technical Review 222

Technical Review Underperforming Technical Team Customer Support Marketplace as a Service 222

SaaStr

JANUARY 21, 2020

Justin used Sales Culture to grow a successful PatientPop team to 140 employees and 55 million in revenue. When I was hired, I came in with one salesperson and zero dollars in recurring revenue and over the next four years grew the sales team to over 140 employees and 55 million in recurring revenue. Want to see more content like this?

Sales Recruiting 329

Sales Recruiting Sales Hiring Scale Sales 329

Intercom, Inc.

SEPTEMBER 10, 2020

It’s an approach that’s served him well along the road to building the HubSpot sales team, where he was CRO for nine years. This has created large amounts of data for running teams. . Those risks can be fatal: Mark has found a 75% failure rate for both Series A and Series C startups (as he presented during his 2019 SaaStr talk.).

Scale 226

Scale Scaling Sales Recruiting Sales Hiring 226

SaaStr

JANUARY 24, 2024

How should you handle presenting challenges to your C-suite team when you’ve just joined the company? Lattice had a product-led growth flow on the website while the sales team was still trying to sell the PLG companies The good news is Lattice had a lot of activity and initiatives at play. Can you start and stop a PLG motion?

Scale 271

Scale Sales Hiring Scaling Revenue 271

Intercom, Inc.

SEPTEMBER 19, 2019

This is the recipe for a mediocre sales team. Like a sports franchise, a top team should be both collaborative and competitive. The team has grown quite a lot, but it’s still tiny: we’re now close to 40 people in 13 different countries. On this week’s episode, I caught up with Steli to chat all things sales.

Sales Hiring 184

Sales Hiring Scale Underperforming Technical Team Sales 184

Kellblog

OCTOBER 21, 2021

my previous post , my SaaStock EMEA presentation ) [1] and I’ve had some follow-up questions from readers, so I thought I’d do a quick post on the subject. who gets credit when an opportunity is developed through multiple touches with multiple contacts over multiple quarters [6] [7]) are undoubtedly complex.

Underperforming Technical Team 144

Underperforming Technical Team Engineering Advertising Forecasting 144

Sales Hacker

MARCH 30, 2023

After lengthy one-on-one interviews, panel interviews, role plays, and presentations, you land offers at two different amazing companies you would happily work at. Related: The Ins & Outs of Variable Pay Compensation Structure for Sales Teams 2. This information will help you calibrate the OTE that is being presented to you.

Compensation 96

Compensation Underperforming Technical Team Sales Recruiting Sales Hiring 96

User Pilot

SEPTEMBER 25, 2023

Concept testing takes place before the development phase to assess how well the idea could satisfy user needs , while usability testing focuses on how easy the product is to use and navigate and happens during the development stage. Userpilot’s feedback and analytics features allow teams to conduct concept tests and analyze data.

Underperforming Technical Team 105

Underperforming Technical Team Interviewing Data Analysis AI 105

Sales Hacker

FEBRUARY 24, 2021

Collaboration results in the development of products and services that make life easy for the people, driving the market, and indirectly leading to economic growth. If you want to keep your CFO engaged, make sure your presentation doesn’t fall flat. To make sure your presentation is interesting and compelling, keep it concise.

Underperforming Technical Team 114

Underperforming Technical Team Scale Finance Market Research 114

SaaStr

OCTOBER 15, 2019

Lots of us fantasize about moving upmarket, but are unsure of how to get started, is it just a matter of hiring a team of SDRs and getting them to hit the phones? You don’t want to fall into a trap of building all this custom stuff, I think you guys all know why that’s a bad idea.

Underperforming Technical Team 213

Underperforming Technical Team Sales Hiring SMB compliance 213

Sales Hacker

MARCH 25, 2021

Our guess is that poor Polly from purchasing is gathering dust on a noticeboard in the canteen or buried somewhere deep in your internal network of folders. Speak empathetically to their prospects and develop stronger connections as a result. Imagine you sell HR software designed to help HR managers run their teams efficiently.

Scale 129

Scale Underperforming Technical Team Outsourcing Services Sales 129

Baremetrics

AUGUST 6, 2021

Plan your hiring process long before adding people to the team. In a small company, someone with a unique perspective is likely to contribute more meaningful ideas than someone who aligns perfectly with the rest of the team. You have a disgruntled employee who is underperforming, or even threatening to leave the company entirely.

Underperforming Technical Team 130

Underperforming Technical Team Outsourced Development Consulting Scale 130

Intercom, Inc.

MAY 29, 2018

By “consultant engineer”, I mean an engineer developing software for a client (which is again different from being an independent contractor). Both of these models can present challenges to the engineer. Fast is fine – we can spin up a large team, we can hire in top class people and get it done, but it won’t be cheap.

Consulting 169

Consulting Engineering Outsourced Development Underperforming Technical Team 169

SaaStock

FEBRUARY 14, 2019

The SaaStock team will be landing in São Paulo to run the region’s first Pan-Latin American SaaS conference, SaaStock LatAm. He has given his memorable presentations around the world. In 2010, he founded Influitive, which helps B2B companies employ brand advocates for faster growth and development. Talk: Sales is a Team Sport.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207