Clouded Judgement

JUNE 20, 2023

In this post, I’ll take a data-driven approach in evaluating the overall group’s performance, and highlight individual standouts along the way. My hope is that this analysis can provide startup entrepreneurs with a framework for how to manage their businesses around SaaS metrics (e.g., net retention and CAC payback).

Cloud 161

Cloud Software Benchmarks Scale 161

Blulogix

JANUARY 6, 2024

Unlocking Revenue Potential with a Robust Subscription Billing Platform By BluLogix Team Welcome to the fifth installment of our series on selecting the right subscription billing platform for your business. Automation Billing automation eliminates manual processes, reducing the risk of errors and accelerating billing cycles.

Payments 52

Payments Subscription Payment Features SaaS Payments 52

ChurnZero

FEBRUARY 8, 2022

Our customers’ performance and satisfaction are what motivate us to deliver the best possible software and service,” says Abby Hammer, chief customer officer of ChurnZero. “The How ChurnZero helps SaaS companies onboard new customers. ChurnZero previously made the list as being named one of the Fastest Growing Products in 2020.

Software Review 98

Software Review Technical Review Software Marketplace as a Service 98

Valuize Consulting

DECEMBER 23, 2021

2021: (Another) Year Of Accelerated Change. 2021 was another year of radical and accelerated change for Customer Success (CS) and the business world as a whole. In fact, 91% of CS organizations said their team has grown in size and scope in 2021 ( Totango , 2021). Read Article. Read Article. Read Article.

Customer Success 52

Customer Success Scale Leadership Retention 52

User Pilot

JANUARY 17, 2023

The value realization process has five stages: Definition. If your SaaS offers a demo or a free trial, value realization can be the decisive moment when a user decides to convert into a paying customer. Value definition. For this reason, the definition of value you communicate with customers is indispensable during this process.

Software Review 98

Software Review Technical Review Technical Advisors SaaS 98

Frontegg

DECEMBER 14, 2021

We are glad to share a list of 22 leading full stack developers you must follow in 2022 to stay in touch with the latest trends and developments in the SaaS and IT spaces. #1 He likes to optimize and accelerate software development by presenting complex concepts in a simple way. 1 John Sonmez. followers on Twitter and 17.2K

Development 130

Development Technical Advisors Web Development Web Developers 130

Valuize Consulting

MARCH 16, 2022

The subscription economy has revolutionized B2B SaaS technology companies as well as the modern customer’s journey. Unfortunately, the reality in most enterprise organizations is that there is no universally-agreed upon structure for the definition and delivery of customer value. Is Your Organization Truly United Around Customer Value?

Scale 52

Scale Technical Review Systems Review Enterprise 52

Kellblog

MAY 10, 2021

In this post, I’ll present what I view as the minimum sales management framework for an enterprise SaaS startup — i.e., the basics you should have covered as you seek to build and scale your sales organization [1]. The CRO will have their own, different one for the sales team’s weekly forecast call. Definition.

Sales Hiring 110

Sales Hiring Scale Sales Recruiting Enterprise 110

OPEXEngine

MAY 18, 2021

Valuations of private companies are generally a mix of quantitative and qualitative analysis, including market sizing and intangibles, like management team reputation, experience, and network. We’ve talked to dozens of our SaaS customers, as well as investors to learn more about what is happening with these key metrics.

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

CustomerSuccessBox

SEPTEMBER 20, 2021

CustomerSuccessBox is an outcome-driven Customer Success software for B2B SaaS, which helps maximize retention, drive product adoption, and grow revenue for your B2B SaaS. Role of Customer Success Manager in a SaaS Company. If you like listening rather than reading, you must definitely check out Intercom podcasts.

Customer Success 64

Customer Success Underperforming Technical Team Consulting Software Review 64

SaaStr

JUNE 10, 2020

In Today’s Episode We Discuss: * How David made his way into the world of SaaS and came to found BetterCloud. Harry Stebbings: That is so kind of you, but I do want to kick off and for those that missed our first episode, how did you make your way into what I always call the wonderful world of SaaS? It was called Vocalocity.

Scale 164

Scale Cloud Sales Hiring Technical Review 164

Sales Hacker

MARCH 29, 2022

In this episode of the Sales Hacker Podcast, we have Tom Lavery , CEO & Founder at Jiminny , a conversation intelligence platform that helps companies create high performance culture. The expanding market opportunity in SaaS. Leading a hybrid, international team [11:52]. powered by Sounder. What You’ll Learn.

Sales Recruiting 77

Sales Recruiting SaaS B2C Innovation 77

Valuize Consulting

JULY 22, 2021

Accelerate Customer Success With Customer Success Operations. Emily and Mary-Beth recently spoke to us and shared their expertise on the 3 pillars of CS Operations and how to build and scale a high-performance CS Operations team. We are their greatest advocates so it definitely becomes a very strong partnership.

Customer Success 52

Customer Success Scale Underperforming Technical Team Government 52

ChurnZero

FEBRUARY 8, 2022

Our customers’ performance and satisfaction are what motivate us to deliver the best possible software and service,” says Abby Hammer, chief customer officer of ChurnZero. “The As we continue to accelerate rapid growth, our online marketplace boasts 100,000+ software and services companies in 2,000+ categories and over 1.5

Software Review 52

Software Review Technical Review Software Marketplace as a Service 52

Valuize Consulting

DECEMBER 7, 2021

Stephen is a Customer Success Executive in the SaaS industry, specializing in customer renewals and relationships, with 20+ years of organizational development experience. When it comes to budget, organizations often haven’t established where the investment is coming from to fund the CS team. The fourth challenge is complexity.

VP of Engineering 98

VP of Engineering Customer Success Sales Hiring Interviewing 98

SaaStr

APRIL 16, 2020

In Today’s Episode We Discuss: * How Carolyn made her way across the pond from Head of US Communications at Orange to GM of Method in SF to then playing a key role in the marketing team at PagerDuty? * In terms of tone, what is the right tone to approach the broader team with? How does PagerDuty gain a sense of company morale at scale?

Scale 179

Scale Underperforming Technical Team Leadership Branding 179

ChurnZero

MARCH 4, 2022

Help your team resolve issues and focus on broader goals. Customer Success teams receive a constant flow of customer feedback. Typically, Customer Success teams submit that feedback to their product team. Make a change or difficult decision. Assist your sales organization in closing deals faster. Map out your processes.

Customer Success 95

Customer Success Scale Underperforming Technical Team Onboarding 95

SaaStr

SEPTEMBER 24, 2019

InVision is a software platform that’s built for design teams that are building remarkable digital applications and digital experiences, and it’s used to collaborate with product and engineering organizations as well. We also have a very large SaaS business, that does device and IOT data. My name is Seth Shaw.

Sales Hiring 176

Sales Hiring Scale Technical Review Sales Recruiting 176

ChurnZero

AUGUST 21, 2020

2020 has and will continue to bring extraordinary challenges to Customer Success teams. It’s been a trend for a while, but I predict it will only accelerate in the next year. Not sure if it ever worked but having a CS team push adoption without focusing on real business value won’t work.

Customer Success 84

Customer Success Technical Review AI Trends 84

ChurnZero

JULY 17, 2020

Keeping a renewing client allows you to increase your Customer Success team’s efficiency and grow your SaaS business. In some cases, the renewal process is owned by the Sales team (not the Customer Success team). In some cases, the renewal process is owned by the Sales team (not the Customer Success team).

Sales Hiring 59

Sales Hiring Outsourced Development Sales Software Review 59

Sales Enablement, SaaS and Growth

OCTOBER 16, 2017

While there’s a talented and growing body of practitioners that are doing sterling work to advance the industry and sales performance, for the most part, there’s a distinct lack of standardised sales enablement best practices, planning models and frameworks. This can, must and will change. But that doesn't mean it's the best course of action.

Sales Enablement 100

Sales Enablement Sales Recruiting Scale Sales 100

BetterCloud

JUNE 10, 2021

Oftentimes, in the SRE space, we will focus on uptime, availability and performance of our products and see those areas as our critical contributions. As new products are released, we will be embedding our team earlier into the value chain so we can prevent problems before they occur. Yes, we’re doubling the team size.

Engineering 52

Engineering New CTO DevOps as a Service CTO Coach 52

SaaStr

DECEMBER 3, 2020

In Today’s Episode We Discuss: * How Sam made his way into the world of SaaS with Dropbox and how that led to his leading the sales and success team today @ Loom. What was Sam’s biggest lesson from scaling the sales team at Dropbox? So tell me, how did you make your way into the world of SaaS?

Scale 171

Scale Sales Hiring Sales Recruiting Sales 171

FastSpring

DECEMBER 8, 2022

Highlights from Our Conversation Where Should SaaS Companies Localize [2 min clip] David walked through a step-by-step process to assess where SaaS and software companies should consider localizing. I’m EJ Brown, Senior Content Strategist at FastSpring, we help SaaS and software companies scale around the world.

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

ProfitWell

DECEMBER 11, 2019

On today’s episode, we spy a new member of “team subscription.” And SaaS coach Dan Martell knows the power of controlling your mindset. The newest member of "team subscription". According to the club, it’s the first sports team to leverage the YouTube membership platform. It’s a definite play we can get behind.

Subscription 43

Subscription Payment Features Advertising Pricing 43

SaaStr

JANUARY 28, 2020

And then, we ripped it out and Aaron went and talked to some of the top SaaS companies from today and added the case studies. Maria is one of the top SaaS leaders in marketing, just finished up the CMO Vanna plan, which IPOed. This is the best of times in SaaS, right? What do you do with that lightly toxic person on your team?

Sales Hiring 204

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 204

SaaStock

MARCH 29, 2019

Don’t overextend your resources when testing new SaaS growth ideas. He stressed the importance of not jumping at every SaaS growth idea that has potential, as it may easily lead to an overextension of your resources. Obviously, you should definitely jump at opportunities like this. Better sooner than later.

Scale 103

Scale Sales Hiring CTO Hire Social Media 103

ChurnZero

OCTOBER 25, 2019

Q&A: Rethinking Customer Onboarding to Accelerate Success. . Increasingly, Customer Success teams talk about helping customers successfully achieve their desired business outcomes, yet they do very little during onboarding to help customers achieve the results they require. A: That’s one of my favorite questions.

Onboarding 49

Onboarding Technical Review Systems Review Customer Success 49

Sales Hacker

AUGUST 11, 2020

This week on the Sales Hacker podcast, we speak with Wes Ulysse , Head of Sales, North America at Red Points, a SaaS company that’s leveraging AI and machine learning to protect brands’ online intellectual property. After four years, he didn’t like being stuck behind a desk, so he moved into SaaS. Wes Ulysse: Love to.

Sales Hiring 118

Sales Hiring Scale Artificial Intelligence Sales Recruiting 118

Kellblog

DECEMBER 27, 2021

Net dollar retention becomes the top SaaS metric. ” when you definitely understand NFTs pic.twitter.com/39I5EZ6Kde. Management changes , as leadership teams drift from a spirit of value creation for customers to value extraction from them. Alexis Gay (@yayalexisgay) November 2, 2021. Disruptors get disrupted. High-growth.

Blockchain 142

Blockchain Technical Review Venture Capital Sales Hiring 142

InsightSquared

SEPTEMBER 20, 2018

It is also a process that, when done correctly, humanizes the workplace, eliminates overly hard work, and teaches people how to perform experiments on their work using the scientific method and how to learn to spot and eliminate waste in business processes. ”[ 1 ]. Insight Identification: Three Ways to Kaizen Your GTM.

Systems Review 73

Systems Review Technical Review Revenue Benchmarks 73

SaaStr

DECEMBER 26, 2019

I’ve worked at multiple high growth SaaS businesses as a growth leader, and the data we’re seeing right now … This is from … is that CAC is increasing both in B2B and B2C, and you’re going to see how that relates, right? We launched a year ago and we’re based in New York and the team is seven people today.

Sales Hiring 150

Sales Hiring Payment Methods Payment Solutions Marketing 150

Sales Hacker

JULY 3, 2018

So our team tried to fill the gap to help you build or enhance your own sales stack. Sales automation tools are software-based solutions that help you perform many sales tasks faster, easier, and more efficiently. Analyze, manage, and improve sales performance. Perform data analysis. What Is Sales Automation?

Scale 66

Scale Outsourcing Services Sales Recruiting Outsourced Development 66

Kellblog

AUGUST 7, 2019

In this post we’re going to look at the management accounting side of multi-year SaaS deals that grow in value over time. the right for 1,000 people to use a SaaS service) – so the payment structure is purely financial in nature and not related to customer value. Let’s take an example from this KPMG data sheet on ASC 606 and SaaS.

Deferred Revenue 74

Deferred Revenue Pricing Payments SaaS Payments 74

Intercom, Inc.

JUNE 3, 2021

And so, now’s the time to start thinking about accelerating our business strategies and grabbing the opportunities it brings. That’s the advice of the Sequoia team in their last memo, “ COVID Accelerated the Future, Now Seize It ,” and for the last couple of months, that’s certainly been on the top of our minds here at Intercom.

Strategy 228

Strategy Software Review Development Team Review Sales Recruiting 228

ChurnZero

OCTOBER 20, 2020

There has been a seismic shift in terms of how organizations are making the transition to structuring their customer teams to focus on Customer Success and Customer Service separately. The problem was, this doesn’t scale since fundamentally the focus, outcomes and role of services and success teams are different. The Forming Phase.

Customer Success 52

Customer Success Scale Consulting Technical Support 52

SaaStr

AUGUST 7, 2020

359: The Secrets to Vertical Growth, What it Really Takes to Build a $1B SaaS Company with Matt Garratt, SVP, Managing Partner @ Salesforce Ventures, Trisha Price, Chief Product Officer @ nCino and David Schmaier, CEO & Founder @ Vlocity. This episode is sponsored by Linode. This episode is sponsored by Guideline. Actually, two.

Payment Solutions 146

Payment Solutions Pricing Payments Payment Services 146