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Product-Led Growth: Panacea or Boondoggle? with AgentSync Co-Founder & CTO Jenn Knight and OpenPhone Co-Founder Daryna Kulya (Pod 538 + Video)

SaaStr

Jenn Knight, Co-founder and CTO of AgentSync, and Daryna Kulya, Co-founder of OpenPhone, discuss how different approaches have helped each brand reach its target audience and accomplish its goals, the potential of product-led growth, and how to scale growth strategies to yield desirable results. What is their definition of true success? .

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I Asked 13 Buffer Leaders for Advice on Succeeding in My New Role

Buffer Resources

Given that their guidance is so universal — both for people just stepping into new roles and those at fast-paced companies like Buffer — I thought I’d share their wisdom here. I've always been one to jump on the new thing as soon as I discover it. Social Media is always changing, and platforms come and go.

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30+ Tough Learnings from Losing a Top Customer

SaaStr

. “That it was much easier to do more in order to keep that customer than to get a new “top” customer. We all know this, but we forget about it, especially when the Hot New Deal and the sales team’s wants and needs consumes all of management’s resources. ” — Ankit Sindhi, Founder, Spurt.

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The New Economics Of Customer Success: Showcasing The ROI Of Customer Success To Your CFO

Valuize Consulting

In this article, we introduce a new Customer Success metric to help you effectively measure the impact of your CS organization, definitively prove the ROI of Customer Success and garner eager investment from your CFO. NDR Efficiency: The New Customer Success Economics. These costs can be monetized or considered investments.

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Accelerating Crafty's Launch Using AI Models

Crafty CTO

So once I made the decision to move ahead on the launch of Crafty CTO , I wanted to get on with it. Then came the decision to launch Crafty CTO and suddenly I had a burning need for art, starting with a logo. Firefly fans: definitely a reaver ship, right?) With words! Could an art model produce an acceptably good logo?

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Meet BetterCloud’s New VP of Site Reliability Engineering, Stephen Dick

BetterCloud

A few weeks ago, [ CTO Jamie Tischart ] and I talked about this fork in the road that engineers typically get to where they either move into management or commit to writing code for the rest of their careers. As new products are released, we will be embedding our team earlier into the value chain so we can prevent problems before they occur.

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Meet BetterCloud’s New VP of Quality, Daniel Waithe

BetterCloud

Prior to joining BetterCloud as our new VP of quality, Waithe was a director of engineering at MailChimp. Secondarily, I had a chance to chat with [CTO Jamie Tischart ] even before he joined the company. It didn’t take me long to say, “Oh yeah, this is a leader I definitely want to work with and learn from.”

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