SaaStr

JANUARY 23, 2025

One great enterprise reference customer is worth 20 mid-market logos. Focus on: Building robust security and compliance (SOC 2, ISO 27001) Automating customer onboarding/offboarding Creating enterprise-grade support processes Developing procurement relationship expertise Having clear data handling procedures 5.

Enterprise 244

Enterprise Sales Hiring Scale Outsourced Development 244

SaaStr

JUNE 4, 2025

Your sales reps are drowning in tasks that have nothing to do with selling: Data entry and CRM hygiene Proposal generation and customization Meeting scheduling and follow-up coordination Lead qualification and research Activity logging and reporting Contract management and renewal tracking All necessary. It’s administrative quicksand.

Scale 249

Scale AI Underperforming Technical Team Sales 249

SaaStr

APRIL 5, 2025

Here are the five channels that worked for Rupa: Search Engine Optimization (SEO) Social Proof and Trust Building Educational Partnerships and Rupa University Conferences and Event Sponsorships Outbound Sales and Data Quality Lets dive into each. Pro Tip: Outbound sales rely on data quality.

Scale 226

Scale AI Search Sales Hiring Acquisition 226

TechEmpower SaaS

OCTOBER 9, 2023

Moreover, LLMs come equipped with an extensive knowledge base derived from the vast amounts of data they've been trained on. For businesses, this means tapping into a broader informational spectrum without the need for manual data entry or updates. Broadly speaking, data can be categorized as either structured or unstructured.

AI Search 519

AI Search Artificial Intelligence Generative AI AI 519

Clouded Judgement

AUGUST 25, 2023

Klaviyo Overview From the S1 - “Klaviyo enables businesses to drive revenue growth by making it easy to bring their first-party data together and use it to create and deliver highly personalized consumer experiences across digital channels. ” “Data Layer. ” “Data Layer.

Benchmarks 246

Benchmarks Artificial Intelligence Data Software Review 246

Intercom, Inc.

FEBRUARY 4, 2020

Today we’re delighted to launch our brand new API version 2.0 , which makes it easier for our customers to pull, analyze, and update Intercom contact and conversation data. This will more easily allow our customers to transform their data into valuable performance reports and business insights. Finding the personal in the data.

Data Analysis 231

Data Analysis Data Construction Technology 231

SaaStr

FEBRUARY 12, 2022

Gorgias CEO Romain Lapeyre has successfully scaled the Gorgias SMB customer base from 1,000 to 10,000 by relying on data. Lapeyre shares advice on how to use data to acquire more customers and increase ARR. . To help you narrow down your target market, you’ll need to use your data wisely. Build A Map. Romain’s Final Takeaways.

SMB 246

SMB Scale Data Scaling 246

User Pilot

DECEMBER 18, 2024

Without effective UX analytics that goes beyond collecting data, you’re losing valuable customers. Why UX analytics should go beyond quantitative data. Methods for collecting and analyzing UX data. UX analytics involves gathering, analyzing, and interpreting data about how users interact with your product or service.

Data 105

Data Underperforming Technical Team Outsourcing Services Technical Review 105

SaaStr

JUNE 28, 2025

The data is clear: the IPO renaissance isn’t coming—it’s already here. The Mega Pipeline Building Databricks – AI-driven data analytics platform, $62 billion valuation. Strong aftermarket performance, growing deal volume, and investor appetite signal the renaissance is here. Stop waiting.

Payments 179

Payments SaaS Payments Payment Services AI 179

SaaStr

MARCH 7, 2022

Inside sales refer to the practice of selling from office premises via phone, email, or video calls. Step 1: Collect data. You can’t sell effectively if you don’t collect data. Investing in a robust CRM software is a must as it helps you consolidate data about customer interactions. Step 2: Analyze your funnel.

Scale 258

Scale Sales Hiring Scaling Sales 258

Tom Tunguz

FEBRUARY 26, 2025

Usage data feeds product-led growth (PLG) lead scores, enabling account executives to outbound to the most promising users. Longer sales cycles : Recent data shows usage-based pricing models experienced 29% longer sales cycles in 2023 compared to 21% for seat-based companies. Push for it as early as possible. Employing static pricing.

SaaS Payments 283

SaaS Payments Pricing Strategy Scale 283

SaaStr

MAY 2, 2025

The Four-Layer Enterprise Stack Benioff’s vision for the enterprise stack of the future: four integrated layers: 1) Apps (still critically important), 2) Data (more important than ever), 3) Agents (the AI layer), and 4) Robotics (the emerging physical manifestation layer). The data is more important than ever.

AI 243

AI Enterprise Scale Airlines 243

SaaStr

MARCH 18, 2025

Joselyn Goldfein , Managing Director at Zeta Venture Partners, which invests in AI and data infrastructure-focused startups from inception through seed stage And see everyone at 2025 SaaStr Annual, May 13-15 in SF Bay!! ” Weavi Founded in 2020, they anticipated the growing importance of unstructured data and embeddings.

Technical Review 184

Technical Review Artificial Intelligence AI Marketplace as a Service 184

SaaStr

NOVEMBER 8, 2021

In my opinion, the most informative and useful SaaS content “speaks for itself” and is well suited for future reference. This 20-20-20 data is amazingly useful to that Self-Taught Founder building out their GTM operating model. Bonus: More SaaS “Rule of 40” Data. 20% times 20% becomes 4%. . #2

Scale 354

Scale Forecasting Cloud Pricing 354

Tom Tunguz

JULY 24, 2024

During the era of big data, data gravity was the core strategic imperative. Wherever the biggest dataset resided, customers ran their compute workloads that generated all of the profit and revenue growth for the last generation of data companies. Plus, data movement is less expensive than in the previous era.

AI 306

AI Artificial Intelligence AWS Innovation 306

SaaStr

JULY 22, 2021

To get that word-of-mouth/viral/refer ral engine going faster. Here’s another survey on data from a little while back, showing tech companies get 29% of their new customers from word-of-mouth. If you see 20% or more of your new customers coming from word-of-mouth by $2m-$3m ARR, Things are going really well. More on that here.

Sales Hiring 358

Sales Hiring Scale Customer Success Branding 358

Clouded Judgement

JANUARY 24, 2025

While cutting-edge language models have demonstrated remarkable capabilities, most are primarily trained on open internet data. In AI terminology, “generalizing” refers to a model’s ability to apply learned knowledge to new tasks or unseen data. This is what I’m calling “Enterprise AI.”

Enterprise 157

Enterprise AI Cloud Artificial Intelligence 157

USIO

JULY 1, 2024

Enhanced Security : Usio provides robust security features that protect customer data and ensure compliance with industry standards, building trust with your users. How to Implement a Referral Program: Create a Referral Incentive : Offer existing customers a discount, a free month of service, or other perks for every new customer they refer.

Payments 306

Payments SaaS Payments Payment Solutions Payment Services 306

SaaStr

JUNE 27, 2020

For later-stage deals, companies will assemble rich data rooms with a lot of this assembled. Easy / quick back-door reference checks. Formal reference calls. Customer diligence, IP diligence, financial diligence, team diligence, etc. But things, in many cases, are just faster now. Often just 2 or 3. But often only a cursory one.

Software Review 320

Software Review Banking Education Software 320

User Pilot

OCTOBER 31, 2024

While “use data to drive decision-making” sounds obvious, there’s a HUGE gap between saying it and doing it well. Product analytics refers to the process of gathering and analyzing data on how users interact with a product. This process may reveal gaps such as: Insufficient raw data. Outdated technology.

Strategy 105

Strategy Underperforming Technical Team Government Customer Lifetime Value 105

USIO

MAY 9, 2025

Digital disbursements refer to the electronic transfer of funds from a business to individuals or other businesses. Modern fintech platforms bake in fraud monitoring, data encryption, and compliance checks. What Are Digital Disbursements? Just streamlined, repeatable disbursementseven at scale. Every transaction carries risk.

Payments 130

Payments Embedded Payments Payment Solutions Payment Services 130

SaaStr

APRIL 1, 2023

This data from Carta helps illustrate it: So we cut corners. We stopped doing reference checks. While layoffs are all across the news today, looking back, July 2021 was the nadir for layoffs. Everyone was hiring everyone, anyone, back in mid-2021. No time, didn’t want to know.

Sales Hiring 306

Sales Hiring Investment Leadership Startup 306

SaaStr

APRIL 15, 2022

Just ask if they need more data, more information, more help, more time. Send the reference list, if asked. It’s OK to follow up 2-3 times, just like with a sales prospect. After that is too much, though. But if you don’t hear back — follow up. Time doesn’t help. Time is bad for almost all deals in sales.

Startup 347

Startup Investment Sales Data 347

Andreessen Horowitz

MARCH 28, 2024

Nobody puts Baby in a corner — especially if Baby happens to be fragmented financial services data. That said, the financial services data market is currently dominated by several billion-dollar companies that, given their scale and other advantageous moats, are extremely entrenched.

Data 126

Data Artificial Intelligence Scale Systems Review 126

Clouded Judgement

SEPTEMBER 19, 2023

Tabular is a compelling data lakehouse solution, meaning it brings data warehouse functionality (SQL semantics + ease of use) to the data lake (cost-efficient and scalable). If you want your data platform to run like those at Netflix, Salesforce, Stripe, AirBNB and many others (i.e. Let's dive in.

Data 130

Data Government Scale GCP(Google Cloud Platform) 130

Payrix

FEBRUARY 4, 2025

Authentication The process of assuring that data has come from its claimed source, or a process of corroborating the claimed identity of a communicating party. Data breach Unintentional release of secure information (i.e., E2EE is a generic term to describe solutions that encrypt data from one endpoint to another endpoint.

Payment Services 147

Payment Services Merchant Services Payment Solutions Payment Methods 147

SaaStr

MAY 27, 2023

Dear SaaStr: When is a Startup Ready to Raise Venture Capital These Days? First, bear in mind, start-up fundraising has gotten a lot harder than it’s been the past few years. A lot harder.

Venture Capital 278

Venture Capital Startup CTO Churn 278

SaaStr

FEBRUARY 8, 2022

Waze sales executives Fernando Belfort , Head of SMB Sales, and Kendra Wrightson , Head of Sales Enablement, discuss optimizing sales processes for four essential data points: value, variety, volume, and velocity. Volume refers to the number of leads, pitches, closed deals, and customers. What makes a sales organization grow?

Scale 285

Scale Sales Hiring Compensation Sales 285

Buffer Resources

JULY 18, 2024

You can use it to check and fix technical issues on your website, see important SEO data like clicks, impressions, and average ranking position, submit sitemaps, and more. Use this tool to see if your structured data/schema markup was done correctly. Results come complete with actionable fixes for inconsistent or incomplete listings.

Technical Review 122

Technical Review Software Review Mobile Engineering 122

FastSpring

OCTOBER 25, 2023

We’ve analyzed aggregate sales data to give you insights into just how important Q4 can be for your software, SaaS, or other digital goods business. The data below are also specific to where the sales took place , not where the companies are located. we combined data with the same parameters from the U.S., As in the U.S.

SaaS Payments 159

SaaS Payments Payment Solutions Software Review Payment Methods 159

SaaStr

SEPTEMBER 17, 2023

User Evidence which helps collect high value references, case studies, and more. Sarah Scharf leads product and brand marketing for Vanta – the company on a mission to secure the internet and protect consumer data. What’s your top “undiscovered gem” — an app you love but others may not have heard of?

Marketing 286

Marketing Scale Mobile Branding 286

TechEmpower SaaS

NOVEMBER 13, 2023

The information provided was all pulled from data he’s already entered - just Mark, Houston, Math Teacher, Teach for America. Maybe those references to TFA sound like bragging, or he thinks “passion for numbers” sounds silly. And if this description doesn’t resonate with Mark, he can ask for a new one, while providing feedback.

Generative AI 443

Generative AI Artificial Intelligence AI New CTO 443

Sparktoro

DECEMBER 2, 2024

They get <9% of all web visits, but send more than 60% of all referring traffic to other sites. They’ve held 90%+ of the global search market share for 15 years. Even the rise of AI tools has been unable to budget that number (so far). Google is certainly one of…

AI Search 145

AI Search Data AI Marketing 145

User Pilot

AUGUST 30, 2024

It's often the precise insights that come from analyzing quantitative data. But with so many types of quantitative data available, where do you start? In this article, we'll explore various examples of quantitative data + how to collect them and make smarter decisions that keep users engaged. Continuous data.

Data 104

Data Onboarding Churn Retention 104

Sales Hacker

FEBRUARY 7, 2025

Users could sign up for free and get 2GB of storage, which could be expanded by referring friends. This phase is often referred to as “crossing the chasm,” a concept popularized by Geoffrey Moore, which highlights the challenge of bridging the gap between the enthusiastic early market and the more pragmatic mainstream market.

Pricing 107

Pricing Scale SaaS Technical Review 107

Tom Tunguz

JULY 7, 2022

We refer to each wave by its architecture advance: internet, mobile, cloud, data lake, single-page apps, containers, serverless. In a few years, data startups, consumer apps, and software vendors will rise and grow - the same as today. At the time, it made sense. But not anymore. Novel infrastructure often enables new software.

AWS 244

AWS Government Innovation Cloud 244

Clouded Judgement

JUNE 19, 2024

In this post, I’ll take a data-driven approach in evaluating the overall group’s performance, and highlight individual standouts along the way. GCP data is a bit more noisy as they don’t disclose GCP itself, but rather Google Cloud which includes GSuite. Let’s get into some high level data.

Cloud 318

Cloud GCP(Google Cloud Platform) Software Azure 318