Tom Tunguz

MAY 19, 2018

Kubernetes, containers, serverless, continuous deployment have transformed software building. These technologies fomented a movement that has changed software engineering: devops. Devops combines the responsibilities of software developers and infrastructure operations. Better tools translate to lower expenses?

DevOps as a Service 216

DevOps as a Service Blockchain Machine Learning Artificial Intelligence 216

Stax

JANUARY 24, 2024

QuickBooks Desktop is something of a linchpin in the accounting software world, with the first version of the program launching in 1998. This makes the apparent new direction of Intuit, the developer of QuickBooks, symptomatic of the wider transition within the SaaS space towards cloud-based software solutions.

Payment Solutions 88

Payment Solutions Payment Features Payment Services Payment Methods 88

FastSpring

NOVEMBER 16, 2023

Just as your business can take advantage of the Cyber Weekend sales strategies highlighted in our report , there are many companies offering great deals through FastSpring this holiday season for their SaaS, software, and other digital products. SyncBack, our class leading backup software, was first released in 2003.

Payment Solutions 88

Payment Solutions Software Review Payment Methods SaaS Payments 88

Intercom, Inc.

MARCH 11, 2021

On the surface, B2B customer support issues might look quite different from those of B2C. But despite these differences, Farhan Virji , VP of Customer Happiness at Later , believes that there is actually quite a lot that B2B support teams can learn from their B2C colleagues. 3 B2C support trends and lessons learned.

B2C 118

B2C B2B Scale Strategy 118

FastSpring

AUGUST 2, 2023

Mario and Igor cite FastSpring’s comprehensive merchant of record model, our commitment to developing our product to keep up with business’s needs, and our outstanding support as reasons why they’re so happy with FastSpring. Working with FastSpring support, these issues have been very easy to solve. Read how Walls.io

Payment Solutions 137

Payment Solutions Payment Methods Merchant Services AI Search 137

OPEXEngine

JANUARY 17, 2020

Customer support. A review of 18 public companies confirms that employee activities included in COGs are for customer support and for platform operations. The development environment is a much lower percent of the total expense but it is significant enough to matter. Customer Support.

Outsourcing Services 53

Outsourcing Services Trends Outsourced Development Technical Review 53

User Pilot

JULY 27, 2023

Account Managers: They serve as the lead point of contact for all customer account management matters. Product Marketing Manager: This person is tasked with developing product marketing campaigns , crafting compelling marketing messages, and coming up with ideas to retain customers. Average salary: $105,761/yr.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Intercom, Inc.

JANUARY 21, 2019

Often in software you’ll hear that you get something for free, like “the framework just gives us this for free,” or “if we use X service provider, we get Y for free,” or your developers will tell you “we were building this bit anyway so we get this extra piece for free.”. Nothing is free in software. Communication is never free.

Software 135

Software Communication Customer Support Pricing 135

User Pilot

OCTOBER 27, 2023

For example, if your sales team uses benchmarks to sell the product, you could develop a website or video resource that allows users to get familiar with the data on their own. Or even if the company is not ready to make software purchases by credit card just yet, they might be happy to upgrade to a higher plan or add extra seats in this way.

Enterprise 105

Enterprise Business Scale Customer Lifetime Value 105

Practical Advice on SaaS marketing

NOVEMBER 7, 2010

I've heard of CEOs delivering pizzas and Jolt Cola to software developers. I know about companies that have sent flowers to developers' families, with apologies for keeping them away from home on nights and weekends. They can develop new features or fix existing ones. Why this largess? No, it's all about time.

Marketing 100

Marketing Software Review Social Media Customer Support 100

CustomerSuccessBox

DECEMBER 12, 2019

So to make your lives easier and help you better implement and scale Customer Success here are 6 Customer Success mistakes that leaders make: . Making the Customer Support team do Customer Success. Here they make the mistake of making the customer support team do customer success. .

Customer Success 59

Customer Success Sales Hiring Scale Underperforming Technical Team 59

Teamgate

DECEMBER 20, 2019

CRM strategy has also been observed to be commonly used between Business-to-Customers (B2C) and Business-to-Business (B2B) organizations to manage and track various kinds of communication through the internet, mobile software, chat, emails, social media platforms, telephone calls and series of corporate marketing materials. .

Mobile 95

Mobile Strategy Technical Review Artificial Intelligence 95

OPEXEngine

AUGUST 31, 2021

Tech debt refers to issues in legacy code that slow the development process, impact developers’ efficiency and productivity, and negatively impact the quality of the final output. It often occurs when software developers and engineers take shortcuts, resulting in design flaws and code that’s harder to maintain than it needs to be. “One

Technical Review 52

Technical Review Underperforming Technical Team Software Review Scale 52

OPEXEngine

AUGUST 31, 2021

Tech debt refers to issues in legacy code that slow the development process, impact developers’ efficiency and productivity, and negatively impact the quality of the final output. It often occurs when software developers and engineers take shortcuts, resulting in design flaws and code that’s harder to maintain than it needs to be. “One

Technical Review 52

Technical Review Underperforming Technical Team Software Review Scale 52

User Pilot

FEBRUARY 21, 2022

Building your own tool means a lengthy process for your developers to create complex software and de-prioritize work on your core business. You also risk being faced with a lack of flexibility that makes it hard to customize your interactive manuals. Building and maintaining a tool has a big impact on the development efforts.

SaaS 98

SaaS Onboarding Marketplace as a Service Engagement 98

Neil Patel

SEPTEMBER 7, 2020

The different types of project management software. There are various different types of project management software. Some are much better than others while some are reserved specifically for developers or enterprises with a large budget. All of my top recommendations are cloud-based software. Cloud-based.

Software Review 144

Software Review Software Management Sales Hiring 144

User Pilot

JANUARY 30, 2023

The product adoption curve is a concept created by Everett Rogers back in 1962 and further developed by Geoffrey Moore in 2014. In SaaS, as you develop your product and achieve product-market fit , you must consider the five user segments so you can improve product adoption and grow your business. What is the product adoption curve?

Technical Review 98

Technical Review Software Review Underperforming Technical Team Education 98

Audacix

AUGUST 13, 2022

Testing is essential when new processes are developed or altered, as well as when SAP upgrades its system. Develop SAP automated tests without hiring expensive test engineers. In terms of methodology and fundamental ideas, your SAP automation testing should follow modern continuous software testing techniques for packaged apps.

Software Review 52

Software Review Systems Review DevOps as a Service Technical Review 52

Sales Hacker

JULY 21, 2021

These phrases can help keep the evaluation on the right track and avoid having the customer get stuck on small details. We operate on the cutting-edge of software development”. But if you say this too much, your customers’ eyes will glaze over. My product is so cutting-edge, I can’t even explain what it does.

Sales Hiring 125

Sales Hiring Underperforming Technical Team Sales Sales Enablement 125

Valuize Consulting

JULY 15, 2021

Connecting Customer Success Strategy With Technology. Product Owners are at the center of software development in leading agile software companies. Q: What is the role of a Product Owner in the context of Customer Success Operations? Q: What excites you about working in Product Ownership?

Technology 52

Technology Customer Success Interviewing Scale 52

SaaStr

AUGUST 22, 2019

This is a software development process for those of you who may not be familiar with it. We’re ready to develop it. So, for example, if you are working with a developer audience, do you want to do something a JS conference. Are you trying to reach those developers? ” Not going to work. Fairly easy.

Scale 125

Scale Engagement Scaling Development 125

The Marketing & Growth Hacking Publication

FEBRUARY 3, 2019

They expect an end-to-end shopping “experience” and this is where eCommerce subscription has a chance to shine by developing long term relationships with consumers. Developments outside of eCom. BigCommerce This popular Commerce as a Service (CaaS) solution brings you the best of both content and customization. It’s a win-win.

Payment Methods 40

Payment Methods Payments Payment Features Subscription 40

ProfitWell

MARCH 12, 2020

Customer support. The tool allows you to automate repetitive tasks without needing to write your own custom code or use up software developer resources, keeping everything running smoothly for your business. Maybe you’re having major problems with churn or customer support or both. Payment processing.

SaaS Payments 59

SaaS Payments Subscription Payment Features Payments 59

Tom Tunguz

NOVEMBER 8, 2023

Data Teams are Becoming Software Teams : DevOps created a movement within software development that empowers developers to run the software they wrote. Semantic understanding of code and ephemeral developer environments enables data engineers to reduce costs and work more fluidly together (SQLMesh).

Artificial Intelligence 185

Artificial Intelligence Trends Data Software Review 185

SaaStr

JUNE 7, 2021

I was a software developer, a product person. ” It might come with customer support, or it might come with training, or whatever you decide it comes with, you don’t charge for that. Peter : We actually developed an app on that because I couldn’t find anything to help us do that.

Sales Hiring 337

Sales Hiring Underperforming Technical Team SaaS Headcount 337

User Pilot

APRIL 30, 2024

TL;DR A SaaS product delivers software remotely, reducing the need for local installation, maintenance, and updates. Cloud computing offers three main service models: SaaS for ready-to-use software, PaaS for application development frameworks, and IaaS for scalable virtualized computing resources.

SaaS Payments 103

SaaS Payments Payment Services Payment Methods Payment Solutions 103

SaaStr

APRIL 16, 2023

I remember…I’m pretty old, so 20 years ago I walked into my dad’s office and he’s a real estate developer, and for the first time ever in my life I noticed that everyone at the office had a computer on their desk. We started development in early 2004. Stewart : You’re right. It’s concentrated there.

Scale 356

Scale Sales Hiring PayPal Development Team Review 356

SmartKarrot

MARCH 18, 2021

Paul Area, US Organization: Sportsdigita As a Director of Customer Success, you will elevate the customer experience by being the subject matter expert and sharing best practices and key success factors as well as understanding the client’s business objectives, strategy and pain points. Provide Account updates for MBRs and QBRs.

Customer Success 10

Customer Success Sales Recruiting Technical Review Software Review 10

Outseta

OCTOBER 31, 2018

Live chat tools come with the promise of completely changing your approach to marketing, of revolutionizing the way you deliver customer support, and there’s even companies like Swayed that are building live chat tools with the goal of replacing sales reps altogether. I know, I know, I’m being particularly hard on the bot.

Software Review 42

Software Review Technical Review Sales Hiring Venture Capital 42

SmartKarrot

JUNE 14, 2021

Role: Director of Customer Success Location: Tampa, FL, US Organization: Vector Solutions As a Director of Customer Success, you will drive the service strategy and accountable for performance and customer satisfaction. Develop and implement effective strategies for ensuring client engagement and adoption.

Customer Success 10

Customer Success Sales Recruiting Outsourced Development Finance 10

Stax

MARCH 21, 2024

What’s more, users don’t need to bear the cost of maintaining or updating the software. It’s hosted on the cloud and software providers are responsible for software development, maintenance, and releasing updates. Generally, pay-as-you-go pricing options are available so you pay only when you use the software.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Methods 88

User Pilot

JANUARY 14, 2024

TL;DR A product manager leads the product management team and is responsible for overseeing all stages of the product development process. They earn more than developers, astronauts, and even attorneys, but less than surgeons. Their job is not only to generate ideas but also to validate them before they go into development.

VP of Engineering 105

VP of Engineering Management Underperforming Technical Team Compensation 105

SmartKarrot

APRIL 13, 2020

Being one of the world’s top 10 SaaS companies, their products support tens of millions of daily users worldwide. Customer Support. With 20+ desktop and mobile apps, it facilitates various features like design, video editing, web development, photography, and more for around 15 million subscribers. IntelliJ IDEA.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

User Pilot

JULY 14, 2023

A dark launch is a release of production-ready software features to a small user segment. The practice is commonly used in modern software development to test new software stability and performance before launching it to all users. To see how Userpilot can help you monitor the dark launch success, book the demo!

AI 98

AI User Experience Software Engineering Software 98

Audacix

JUNE 9, 2023

Static Application Security Testing tools (SAST) SAST application security tools analyze your source code to identify potential security vulnerabilities during the development process. The best static analysis tools also provide software composition analysis (SCA) capability.

Software Review 66

Software Review Software DevOps as a Service AWS 66

SaaStr

OCTOBER 31, 2019

Before I joined the venture capital industry many years ago, I was a software developer, and I worked for a startup around the 2000 time period. Many of these are names that you know, and this is actually the largest we’ve seen in history. I think it’s a really staggering stat.

Cloud 101

Cloud Scale AWS Machine Learning 101

User Pilot

MAY 1, 2021

Think of how Scrum and Kanban are two of the most widely used methodologies when it comes to Agile software development. Voice of the Customer program using Six Sigma will have the following five stages: 1. Live Chat is not only for customer support and pre-sales. If you fail to plan, you are planning to fail.

Data 52

Data Social Media Technical Review Interviewing 52