OPEXEngine

JANUARY 17, 2020

Customer support. Cloud operations / Platform Maintenance. A review of 18 public companies confirms that employee activities included in COGs are for customer support and for platform operations. The development environment is a much lower percent of the total expense but it is significant enough to matter.

Outsourcing Services 53

Outsourcing Services Trends Outsourced Development Technical Review 53

SmartKarrot

MARCH 18, 2021

Paul Area, US Organization: Sportsdigita As a Director of Customer Success, you will elevate the customer experience by being the subject matter expert and sharing best practices and key success factors as well as understanding the client’s business objectives, strategy and pain points. Provide Account updates for MBRs and QBRs.

Customer Success 10

Customer Success Sales Recruiting Technical Review Software Review 10

User Pilot

JANUARY 26, 2021

With your customer expectations already detailed, it is important to see where your journey either exceeds or falls short of their mental model. Most SaaS customers expect next-level customer support any-time they run into an issue with a product. Customer Journey Analytics Software in Action. Kommunicate.io

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

SmartKarrot

AUGUST 5, 2021

Organizations are realizing that operations are becoming an essential and foundational part of their business. It has become so important that businesses are willing to invest millions of dollars in developing one. If you are curious about product operations but unsure where to begin, this guide can help.

Scale 10

Scale Marketplace as a Service Product Marketing Software Development 10

SmartKarrot

JULY 14, 2023

The solution is primarily popular in areas such as finance, human resource, customer support, and sales. The use of RPA and AI makes UiPath popular among its competition, as it can intuitively learn, adapt, and operate many such tasks. Through ServiceNow, customers can also verify their audit processes.

compliance 10

compliance Scale Enterprise Finance 10

Point Nine Land

APRIL 21, 2021

How to efficiently collect feedback from customer-facing teams? As your company grows, the customer facing teams (sales, customer support, customer success,…) are growing and the number of questions flowing to the product teams is growing: Is it possible to do this? If you like what you read in 2.

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52