USIO

APRIL 22, 2024

Success Stories Usio SaaS Partner A, operating in the non-profit sector, has seen a substantial boost in revenue by $710,000 without any initial investment by integrating Usio payment solutions and taking advantage of revenue share. This not only protects sensitive customer data but also builds trust and credibility with users.

Payment Services 130

Payment Services SaaS Payments Payment Solutions Payments 130

Intercom, Inc.

JANUARY 5, 2021

” The secret to shipping successful product, then, is clearly defining for your team the problem that you’re setting out to solve. A problem statement focuses on what the customer needs, not what you think the solution should be. 1: The outcome the customer wants. A great problem statement supercharges product development.

Transportation 279

Transportation Travel Underperforming Technical Team Finance 279

SaaStr

FEBRUARY 1, 2023

So another quiet SaaS success story is Jamf after a quiet IPO in 2020. It was 8 years until their first Apple customer, and about 12 years until the business started to come together. 69,000 Customers, so About $7,500 Per Customer. A story for many of us to learn from! Sometimes, it just takes a while: #2.

Engineering 219

Engineering Trends Enterprise Revenue 219

Totango

APRIL 9, 2024

Is 2024 the year of customer success or sales? They unanimously agreed that 2024 is the year of the ICP (Ideal Customer Profile). The cohesion between these teams can significantly drive customer value and results, which impacts retention, expansion, and, ultimately, predictable growth.

Scale 106

Scale Sales Compensation Customer Success 106

SaaStr

JANUARY 9, 2024

I hear this story and this exact phrase again and again these days. It’s time to get back to basics: A new VP of Sales has to carry a bag at first — and close customers themselves at first. Host the first customer webinars. A new VP of Customer Success has to go visit 10+ customers in person during their first 14-30 days.

Sales Hiring 237

Sales Hiring Interviewing Startup Customer Success 237

SmartKarrot

JANUARY 16, 2024

Today, I’m thrilled to shed light on a crucial but often overlooked aspect of customer success – the role of operations. Join me as we explore the untold story of how Customer Success Operations (CS Ops) plays a pivotal role in shaping the customer journey.

Customer Success 8

Customer Success Scale Operational efficiency. Finance 8

SmartKarrot

JANUARY 16, 2024

Today, I’m thrilled to shed light on a crucial but often overlooked aspect of customer success – the role of operations. Join me as we explore the untold story of how Customer Success Operations (CS Ops) plays a pivotal role in shaping the customer journey.

Customer Success 8

Customer Success Scale Operational efficiency. Finance 8

SaaStr

OCTOBER 24, 2023

And you will feel it in your gut every moment of the day: From the moment you launch a product for real, but without customers, you will be failing. From the moment you have customers, but until you have enough to have a self-sustaining business, you will be failin g. Even in seemingly big success stories. This is true.

Entrepreneurship 253

Entrepreneurship Interviewing Scaling SaaS 253

SaaStr

FEBRUARY 16, 2022

Potholes on the road to success. Iterating the product: old versus new customers. As one might suspect, a successful company always has a success story. Jeff Bezos says that customers are always unhappy; they always want more. But what about the customers who haven’t yet bought into the company’s vision?

Underperforming Technical Team 230

Underperforming Technical Team Company Culture Customer Success Product Marketing 230

SaaStr

AUGUST 9, 2023

First, it’s an epic bootstrapping success story. Revenue Up 31%, But New Customer Count Up Just 8% This is perhaps where you can see the challenges of scale and macro impacts hitting Atlassian a bit. New customers grew significantly, but more modestly at +8%. #2. We have a sense of. Yes, 31% growth at $3.2

Sales Hiring 182

Sales Hiring Scale Cloud Scaling 182

SaaStr

JANUARY 12, 2024

Is it the end of an era for customer success in SaaS? We just wrote up how some of the biggest changes of SaaS are now coming, specifically in Customer Success and Sales. Customer Success Is Vulnerable to Cuts Jason shared that he didn’t realize how vulnerable customer success was to cuts until 2023.

Sales Hiring 239

Sales Hiring Customer Success Scale AI 239

Intercom, Inc.

JULY 29, 2020

Companies work to unlock the story of their brand , to tell the story of their target customers, use data to tell stories about their industry or provide further insights. Meanwhile, CEOs are increasingly seen as leading their companies by the stories they tell. That’s what makes a story resonate.

Content Marketing 271

Content Marketing Branding Engagement Trends 271

SaaStr

NOVEMBER 14, 2023

A Story About A Cobra Before talking about what consumption means today, Meghan shared a fable. The moral of the story? What Is A “Consumption” Business In the old days of software, you had a company like Oracle that popularized the perpetual license where customers own the software and vendors own the market. It didn’t work.

Compensation 164

Compensation Sales Azure AWS 164

Tom Tunguz

SEPTEMBER 24, 2023

Having worked at two of the most successful bottoms-up SaaS companies, Oliver understands the product-led growth motion better than most. “Although the PLG approach yields rapid initial adoption and growth, scaling a PLG company is a different story.” Recently, he’s written about the PLG trap.

Scale 162

Scale Scaling SaaS Sales 162

SaaStr

DECEMBER 25, 2023

He’d move into a lower paying customer success role, and had a $100k OTE at his last role, where he was laid off. I could add a dozen more stories recently. So a little while ago someone that had worked with me many years ago reached out. He’d lost his job and was looking for something new. You just can’t hire them.

Startup 223

Startup Customer Success Metrics SaaS 223

SaaStr

DECEMBER 12, 2022

Customer Success has gotten worse over the past few years. The best Customer Success teams are still amazing. A Huge Vendor Asked Us If We Were Even a Customer. This week we had a minor issue with an app, and the very senior success leader asked me, “Are you even a customer?” Much worse.

Customer Success 242

Customer Success Systems Review AWS Software Review 242

Blulogix

MARCH 22, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Strategizing Customer Penetration for Enhanced Growth For B2B subscriptions, customer retention is a pivotal factor underpinning the long-term success and sustainability of businesses. Pathways to Maximize Service Penetration: 1.

B2B 96

B2B Subscription Payment Features Consulting 96

SaaStr

MARCH 31, 2021

UiPath is one of the most amazing not-really-an-overnight success stories in Cloud, SaaS and software. Customer count growing 33%, revenue growing 65% — the “Golden Ratio” for future growth. UiPath grew from 6,009 customers last year to 7,968 at January 2021, or 33% growth. ” #5.

Outsourcing Services 360

Outsourcing Services Outsourced Development Payment Features Cloud 360

SmartKarrot

JANUARY 10, 2022

Everyone loves a good story with a happy ending. That’s why as a customer success manager, your best achievement could be the list of customer success stories you’ve managed to compile. A good story sells your stuff, sells more, and sells at a higher price. ‘I How to start building the story bank.

Customer Success 10

Customer Success Banking Interviewing Subscription 10

SaaStr

DECEMBER 13, 2023

Numbers don’t lie, but sometimes the stories we tell around them do. It’s a sleight-of-hand story about numbers, and it’s hiding the issue of needing to work on Net New Logo ARR. #3: There’s no trust — the story being told doesn’t match the data. They should be talking about 60% of new logo ARR, 93% of expansion ARR, etc.

Metrics 288

Metrics Sales Hiring Benchmarks SaaS 288

SaaStr

JULY 8, 2022

Half of Gorgias’ almost 10,000 SMB customers come from partners. Twilio: The Inside Story with Jeff Lawson, CEO/Co-Founder. Veeva: The Biggest Vertical SaaS Success Story of All Time with Founder/CEO Peter Gassner. Jyoti Bansal and The AppDynamics Story: From Idea to $3.7B. #26.

VP of Engineering 227

VP of Engineering Scale Outbound Sales Team SMB 227

SaaStr

OCTOBER 6, 2023

This is the same advice they give YC companies to become much more successful at fundraising when they’re pre-product market fit. For customers For investors The words on the front page of your website are for customers. Telling long stories vs. listing facts The team slide isn’t the opportunity to tell your life story.

Payment Methods 213

Payment Methods Startup Payment Solutions Sales Hiring 213

SaaStr

JULY 14, 2023

Many people at this year’s SaaStr Europa wondered about the future of customer success, motivation during hard times, and how to grow in this new era of efficiency. They wanted to know how long you intentionally stay close to customers before building programs to reduce non-recurring professional services.

Sales Hiring 226

Sales Hiring Scale Customer Success SaaS 226

SaaStr

AUGUST 25, 2022

My Top 5 Characteristics of a Successful Entrepreneur: Sees a Large or Can-Be-Large White Space — And Builds a 10x Feature or Product to Fill It. And most overnight success stories in B2B take 7–10 years to get to $100m+ in ARR. Gets Customers, Employees, Partners, Press etc. Understands Why It’s Not as Risky as It Looks.

B2B 244

B2B Scaling SaaS Revenue 244

SaaStr

JULY 25, 2023

SaaS North: SaaS North is Canada’s largest SaaS conference, featuring keynote speakers, workshops, and networking opportunities, aimed at promoting the growth and success of SaaS companies in North America. It brings together industry leaders, innovators, and customers to showcase the latest products and technologies.

ChatGPT 214

ChatGPT AWS SaaS CTO 214

SaaStr

DECEMBER 27, 2023

70% of customers are in the Enterprise and mid-market space, and 30% are SMBs. Customers range from AWS skills-builder platforms with billions of users to Zoom using it for customers and employees. Customers range from AWS skills-builder platforms with billions of users to Zoom using it for customers and employees.

Sales Hiring 193

Sales Hiring Scale SMB Outsourced Development 193

SaaStr

JUNE 27, 2020

4: “How to Keep Your Customers at the Center During Turbulent Times with Intercom” A new session from Intercom’s VP of Marketing. #5: 7: “Busting the Myths About Startup Success with Blackline” An inspirational session that should be required watching. #8: A great thoughtful session. #9:

Scale 270

Scale Acquisition Cloud Scaling 270

User Pilot

JANUARY 16, 2024

Create detailed user personas and craft targeted stories for these personas. Task it with analyzing customer feedback, customer data, and more, to identify trends and patterns. Ask ChatGPT to identify the best KPIs for measuring the success of a new feature. ChatGPT can also help you make sense of large datasets.

ChatGPT 105

ChatGPT Management Underperforming Technical Team Technical Review 105

SaaStr

JANUARY 22, 2023

How to Steal a Customer From the Competition 5 Very Good Days, and 5 Pretty Bad Days, as a SaaS CEO Top Podcasts This Week: 1. SaaStr 625: True Story: What Breaks Going from $0-$100M ARR in Less Than 2 Years with Wiz CRO Colin Jones   3. A 6 Part Test to Help You Get It Right. appeared first on SaaStr.

Scale 185

Scale Customer Success Venture Capital Sales Hiring 185

Intercom, Inc.

AUGUST 4, 2021

In this post, we’ll cover everything you need to know to feel comfortable and prepared when interviewing for our Customer Support team. . The Customer Support interview process. Whether you’re applying for a Customer Support Specialist role, or a Customer Support Engineer role, the process is very similar.

Customer Support 239

Customer Support Interviewing Engineering Communication 239

SaaStr

NOVEMBER 14, 2020

7: “Twilio: The Inside Story with Jeff Lawson, CEO/Co-Founder” We’ve done so much with Jeff, but this is one of the best, as we really dug into how Twilio scaled in the earlier days. #8: .” A SaaStr classic. #4:

Sales Hiring 243

Sales Hiring Scale Engineering Enterprise 243

SaaStr

AUGUST 13, 2022

3 Digital Insights to Win & Retain Loyal Customers of All Sizes with Fullstory Founder and CEO Scott Voigt + CMO Kirsten Newbold-Knipp. #24. Veeva: The Biggest Vertical SaaS Success Story of All Time with Founder/CEO Peter Gassner. #11. Twilio: The Inside Story with Jeff Lawson, CEO/Co-Founder. #9.

Scale 195

Scale AI Scaling Innovation 195

Blulogix

FEBRUARY 27, 2024

It synthesizes the wealth of knowledge shared in our blog series, providing a cohesive, in-depth exploration of agile monetization strategies that are shaping the future of business success. The whitepaper is available for you on BluLogix.com, no registration required.

AI Search 97

AI Search Machine Learning Artificial Intelligence Blockchain 97

SaaStr

JULY 13, 2022

Ideally, every company’s growth story would follow a formula. Co-founder and CEO of Insider , Hande Cilingir, talks about what it takes to write a successful revenue growth story. Co-founder and CEO of Insider , Hande Cilingir, talks about what it takes to write a successful revenue growth story.

Scale 212

Scale Sales Hiring Revenue Marketplace as a Service 212

Mucker Capital

NOVEMBER 8, 2023

Rosabel highlights how narrative magic propelled Spot Runner into the limelight, emphasizing the importance of a compelling story as a beacon for startups navigating the competitive landscape. Community: The first C, Community, involves identifying the ideal customer and influencers who shape their decisions. What is positioning?

Branding 98

Branding Startup Development Strategy 98