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5 Interesting Learnings from Twilio at $4.7 Billion in ARR

SaaStr

It’s a leaner, meaner Twilio, focused again on its core, with more AI but less headcount than before. Headcount Efficiency Has Improved Over the past 12 months, Twilio has reduced headcount by 10%, following a 25% reduction the year before. And its bets on AI seem to be paying off. Voice agents are a large growth vector.

Headcount 175
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From Startup to $500M CARR: How Braze Scaled a Growth and CS Team

SaaStr

Headcount isn’t the right story for them, though. Eventually, this team moved out of growth, so their success wasn’t dependent on budget or headcount. During the IPO process, they had to look at things related to audit and compliance. Just like hiring, you don’t want to be lazy here. It’s not about marketing or user acquisition.

Scale 291
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$1M to $100M in 20 Months, The Hard Part: How Everything Breaks in Hypergrowth with Deel Co-Founder & CRO Shuo Wang (Video)

SaaStr

This insight led Deel to focus on solving payments and compliance. Without headcount planning for the support team, the company’s response time and customer satisfaction scores dipped. Forecasting can help define revenue numbers, the support you need to provide, headcounts, and opportunities to tap into new businesses.

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How IBM Sees AI Changing the Game for Companies of All Sizes with IBM’s VP of Technology and Director of Startups

SaaStr

How to advance trustworthy AI, i.e., compliance, security, and ensuring the AI software you put out there is responsible. Ai made it possible to engage with students, teachers, and others within the platform, save on customer service headcount, and scale the company. How to create a competitive advantage.

AI 299
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How to grow your field service platform’s revenue up to 3x with payments

Payrix

The typical trade and field service business relies on revenue from sales and service to run operations, manage headcount, and drive operational growth. We provide an expert team that can take on the heavy lifting of maintaining payments technology and managing risk and compliance , if you choose, so you can focus on growing your business.

Payments 100
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Sequoia India: 22 Things We Learned from SaaStr Annual

SaaStr

Often, founders are unsure about the headcount split between India and the US. Example 2: Compliance and security norms change when you go to other geos. The bells and whistles of compliance, security, analytics/reporting needs to be built as one moves upmarket. Putting yourself out there, even a little bit, helps.

Scale 293
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The 9 best tools for your early-stage startup tech stack

Intercom, Inc.

This is especially important for small teams, where you need to operate at a scale far beyond your headcount (without burning out your team by working around the clock). Brex makes it simple for founders and startups to manage spending and ensure compliance. For small startups, hiring internationally can be intimidating.

Scale 164