SaaStr

FEBRUARY 25, 2020

This is the exact scenario that KiwiCo, a subscription-based educational toy company, encountered. Over the past 15 years, Mark has funneled his passion for SaaS to help companies move upmarket by solving complex problems with an intense focus on customer service, consumer education via content and scalable technology.

Merchant Services 172

Merchant Services Scale Technical Review Sales Hiring 172

Neil Patel

AUGUST 28, 2020

You want to attract this set of people, educate them with engaging content , and pull them into your sales funnels. And you’ll need one with proven results in helping other companies achieve similar results: Example #2. A Crisp-clear Company Culture. Yet, their company culture may not fit with yours.

Outsourcing Services 144

Outsourcing Services Sales Hiring Outsourced Development Company Culture 144

Intercom, Inc.

OCTOBER 22, 2020

Change needs to happen at every level – from the overarching company culture to the everyday processes. Tenet three is experience engineering, where you tap into a strong change management methodology to improve the customer experience and mobilize the organization towards a common goal of making the customer’s life better.

Leadership 218

Leadership AI Scaling Engineering 218

FastSpring

APRIL 19, 2019

It is something our People and Culture team is constantly working on through a variety of initiatives. While it’s impossible to summarize everything we do in just one blog post, I would like to share three key ways we are putting employees first to build a company culture that scales alongside FastSpring.

Scaling 74

Scaling Company Culture Leadership Education 74

Buffer Resources

SEPTEMBER 5, 2023

The key is to educate stakeholders on what social media can and cannot do.” ” The key is to educate stakeholders on what social media can and cannot do “Organic social is great for top-of-the-funnel brand awareness, while paid can be used to drive leads/sales,” he adds.

Social Media 103

Social Media Sales Hiring Branding Technical Review 103

Intercom, Inc.

SEPTEMBER 17, 2020

When popular culture breeds company culture. But I did get some elementary school and middle school education in the States near Washington, D.C., Dee: Kyum, we’re delighted to welcome you as a guest on Inside Intercom today. I know we chatted with you before as part of our H.O.M.E.

Technical Review 210

Technical Review Company Culture Business Model Sales Hiring 210

FastSpring

FEBRUARY 22, 2019

From my initial interview with our CEO, Chris, it was clear that company culture would be a big focus. Company culture is even more important during periods of high growth so we made sure to implement policies that not only enabled our employees to do their job well but also feel great about the work they were doing.

VP of Engineering 97

VP of Engineering Company Culture Scale Headcount 97

Intercom, Inc.

FEBRUARY 25, 2021

What’s your advice to CX leaders on how to develop a strong team culture, especially when teams are likely separated by time and space, working remotely, these days? Annette: I think it starts with the company culture to begin with. But the company culture has to be deliberately designed to be customer-centric.

Scale 211

Scale Consulting Interviewing Customer Support 211

SaaStr

OCTOBER 17, 2023

Educates the organization about your customers. Bake Flexibility into the $2M-$6M Stage of Growth Customer success benefits customers, but it also supports the entire GTM. Your first Customer Success team is an extension of the founders. This team: Confirms PMF. Feeds the product vision and roadmap. Now, it’s other people.

Scale 164

Scale Sales Hiring Customer Success Scaling 164

Buffer Resources

SEPTEMBER 11, 2023

You can 'feature' rich multimedia elements such as images, documents, links, videos, and presentations to your summary, education, and experience sections. Regularly update your page with news, achievements, and insights about your company. Showcase your company culture.

Sales Recruiting 127

Sales Recruiting Sales Hiring Scale Social Media 127

Neil Patel

AUGUST 13, 2020

If anything seems off or doesn’t fit what you’re looking for, move on to a digital marketing company that feels like a better fit for you and your business. Aligned company culture and core values. Have you worked with any digital marketing companies recently? Because it does !

Social Media 145

Social Media Marketing Advertising Content Marketing 145

ChurnZero

SEPTEMBER 7, 2018

Well, it first starts with a well-written and compelling job description that accurately describes the role, the primary responsibilities, must-have skills, and your company culture. Minimum education level required. About Your Company and Working There. Customer Education: The Secret to Scale in Customer Success.

Customer Success 45

Customer Success Scale Management Customer Lifetime Value 45

Point Nine Land

JANUARY 9, 2019

Instead of adopting a standard playbook and share a ton of free contract templates (what 99% of the companies in the contract software space do), they decided to adopt a unique approach and speak about the intersection of design and legal (their north star). Company Culture. Market education. Early adopters.

Branding 50

Branding Marketing Social Media SaaS 50

OpenView Labs

JUNE 11, 2020

One danger of having a strong company culture is that it can be far too easy to perpetuate a culture of sameness where culture “fit” is an excuse to hire people who look, think, act, and build products just like you do. Educate and empower your leadership team. In fact, it’s the complete opposite.

Leadership 52

Leadership Scale Government Education 52

Upscope

JUNE 5, 2019

Companies that see the most marked improvements in customer experience are the ones that make getting feedback from their teams a core part of their company culture." Ask them about: Dress code Their commute Vacation time Employee benefits offered Even the charitable contributions your company makes.

Technical Review 58

Technical Review Software Review Systems Review Education 58

Buffer Resources

SEPTEMBER 5, 2023

The key is to educate stakeholders on what social media can and cannot do.” ” The key is to educate stakeholders on what social media can and cannot do “Organic social is great for top-of-the-funnel brand awareness, while paid can be used to drive leads/sales,” he adds.

Social Media 52

Social Media Sales Hiring Branding Technical Review 52

Intercom, Inc.

OCTOBER 26, 2021

For website visitors who write in through live chat, our SDRs are assessing their use case, sharing educational content and jumping on discovery calls. They’re accelerating the sale by offering value to prospects early on. Thanks to chatbots, our sales team is automating tasks that used to be manual and repetitive – like lead qualification.

Scale 160

Scale Sales Hiring Sales Recruiting Sales 160

User Pilot

JULY 17, 2023

So if you’re developing a video editing application, you could have separate product teams for hobbyists, professional filmmakers, marketing professionals, educators, and so on. Company size and resources. Company culture. Do you want to oversee the work of your team closely? How much autonomy can you give them?

SaaS 98

SaaS Scale Leadership Customer Lifetime Value 98

Neil Patel

APRIL 9, 2021

The talent insights section on LinkedIn helps you pool all your best candidates based on their experience, education, and history on the platform. Their goal was to improve company culture by developing the best hiring and workforce management process. LinkedIn Insights Case Study: KBC Bank.

Scale 125

Scale Social Media Advertising Marketplace as a Service 125

ProfitWell

MARCH 6, 2020

“When Autodesk set the goal of moving to a subscription-based business, company leadership knew change was necessary because the company as a whole would be engaging with customers differently.". So the question for you is: Do your organization’s strategic objectives require a refresh of your company culture?

Customer Lifetime Value 52

Customer Lifetime Value Social Media User Experience Construction 52

Sales Hacker

JUNE 23, 2021

how companies can capture revenue through inbound and outbound sales development. Content and company culture. Set aside dedicated sales education time each week to sip on your coffee, keep your finger on the pulse, and make learning a regular habit. Topics include: AI for sales. How to combat objections.

Sales 79

Sales Technical Review Outbound Sales Team Interviewing 79

SmartKarrot

JANUARY 10, 2023

Develop the digital marketing, e-commerce and consulting skills of the SMB CSM teams through continued education, with the intent of forming CSMs who become key stakeholders in the success of the customers. Embody company culture and maintain high team engagement. Ramp up CSMs’ knowledge of the platform and internal operations.

Customer Success 19

Customer Success Technical Review Outsourced Development Systems Review 19

Intercom, Inc.

OCTOBER 6, 2021

This month we’re celebrating our accomplishments with a carefully curated set of events – including Lotería night and guest speaker sessions – to keep educating ourselves and the larger Intercom community while also giving us a chance to continue connecting. Happy Hispanic Heritage Month !

Leadership 118

Leadership Education Development Company Culture 118

ProfitWell

MARCH 10, 2020

Remote company cultures have become more akin to a religion than a growth strategy with amazing people like DHH from Basecamp , Nick Francis from Help Scout , and Wade Foster from Zapier preaching the power of remote. The foundation provides access to capital, entrepreneurial education, and mentoring and networking opportunities.

Compensation 66

Compensation Subscription Payment Features Company Culture 66

Intercom, Inc.

MAY 24, 2022

Crafting a culture of mentorship across your company. Mentorship is defined simply as the guidance provided by a mentor, especially an experienced person in a company or educational institution.

Underperforming Technical Team 118

Underperforming Technical Team Construction Development Education 118

Upscope

FEBRUARY 27, 2020

Have you noticed how experienced CEOs spend more and more time on better recruitment, company culture, events, getting feedback from team members and more. The cost of losing good people is not just personally difficult, it hurts customers, other team members and the company's growth. This will improve retention.

Technical Review 52

Technical Review Software Review Onboarding Retention 52

Buffer Resources

SEPTEMBER 11, 2023

You can 'feature' rich multimedia elements such as images, documents, links, videos, and presentations to your summary, education, and experience sections. Regularly update your page with news, achievements, and insights about your company. Showcase your company culture.

Sales Recruiting 52

Sales Recruiting Sales Hiring Scale Social Media 52

Intercom, Inc.

DECEMBER 16, 2020

For Catherine, who did a liberal arts degree before starting her career in the media management space, different educational and experiential backgrounds are one effective way of bringing fresh perspectives to the team. “I

Sales Hiring 143

Sales Hiring Sales Recruiting Scale Sales 143

Neil Patel

OCTOBER 4, 2020

Thought leadership describes the esteem and authority a company is held in in a particular industry. This position is typically achieved by that company producing content that educates, solves industry problems and demonstrates superior expertise. Take a look at the type of content that a given analytics agency is producing.

Artificial Intelligence 136

Artificial Intelligence Technical Review Underperforming Technical Team Machine Learning 136

Intercom, Inc.

APRIL 29, 2021

Dee: Well, to be fair, there are elements to that history in terms of filmmaking, in terms of education and storytelling that I think is probably very well expressed in your world today. We have to sell it a little bit and tie it with business impact to get that buy-in, but it was not terribly difficult because of the company culture.

Content Marketing 118

Content Marketing Innovation Scale Marketing 118

SmartKarrot

JULY 25, 2022

Find aspects in your work life or education that match customer success and frame your experience around that, ensuring you understand what CS is and how it ties back to your experience. You must put the company at the forefront and research for entry-level CSMs. How to Choose a Company for your First Customer Success Job?

Customer Success 19

Customer Success Sales Hiring Scale Interviewing 19

SaaStr

NOVEMBER 2, 2019

Hear about the early days of Glassdoor; tactical lessons on scaling—from building a business model and recruiting an all-star management team to advice on building a compelling, innovative company culture; and learn whyGlassdoor’s $1.2 Billion acquisition is just one milestone in the early innings of the company’s story.

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

Intercom, Inc.

FEBRUARY 16, 2018

We do lunch-and-learn sessions to educate ourselves on new technologies. Apart from direct exposure to projects, there are a lot of other ways to support engineering growth. Training, seminars and knowledge sharing sessions are a significant part of the engineering life. Regular feedback is an indispensable part of the growth process.

Engineering 177

Engineering Sales Hiring Scale Technology 177

ProfitWell

MARCH 3, 2020

So, they not only care about putting this product into the hands of their consumers, but they also care about educating them. How do you create a culture of positive customer interactions? Creating a customer-centric company culture is key to a company’s success. Sameer Kamat and TINT. So, you need to be prepared.

Scale 59

Scale Customer Success Sales Hiring Social Media 59

SaaStr

NOVEMBER 15, 2019

Rachel Carlson , Co-Founder and CEO @ Guild Education, the leader in education benefits offering the single most scalable solution for preparing the workforce of today for the jobs of tomorrow. Sid Sijbrandi , Founder & CEO @ Gitlab, a single application for the entire software development lifecycle.

Education 108

Education Sales Hiring Technical Review Underperforming Technical Team 108

Intercom, Inc.

SEPTEMBER 12, 2019

Going back to your question about design teams, the design teams need to stand up more and shout and talk about these things with executives and educate them. I tend to take the long game more so, in terms of education and taking them on the journey and educating them about the impacts. Gerry: Yeah.

Systems Review 112

Systems Review Scale Consulting Travel 112

SmartKarrot

AUGUST 19, 2021

Be a Persado expert on the product offerings; educating and onboarding new and existing teams/business units across the client on terminology, concepts, values and principles related to the “test and learn” creative process. Personally, manage escalations from your direct reports, and follow a methodical escalation process to management.

Customer Success 19

Customer Success Blockchain Scale Consulting 19