SaaStr

NOVEMBER 8, 2022

Some employees only require a few short hours of training, while others may require days or even months, especially where tech boot camps are involved for job functions like software engineering, data science, and machine learning. . Stage 3: Employee Development. Growth is always a work in progress, even for leaders.

Underperforming Technical Team 218

Underperforming Technical Team Technical Review Acquisition Company Culture 218

Trint

NOVEMBER 20, 2020

Here are three things company leaders can do now to make sure they’re positioned not just for survival, but success. Keep Company Culture Alive As much as people will tell you remote working is the future, I don’t believe this is what employees want. One of them is figuring out how to be comfortable navigating the unknown.

Startup 130

Startup Company Culture Communication Technology 130

SaaStr

AUGUST 8, 2021

Chris Britt, CEO and Co-founder of Chime built a company that was focused on a customer base and customer behavior that investors hadn’t yet caught onto—debit card transactions among middle-income Americans. It’s important to have a strong culture. Your company culture is similar to your brand. Prove your proposition.

Banking 260

Banking Social Media Company Culture Innovation 260

SaaStr

MARCH 31, 2024

Ever since I was a little boy on the dusty streets of India, I’m like, “Someday, there will be an industry where we can ship software, without actually shipping software, and all customers will be on a single version. I’ve been in the software industry for a long, long time. It’s where data goes to die.

Part-Time CTO 258

Part-Time CTO CTO Hire CTO Coach CTO 258

Buffer Resources

APRIL 17, 2024

Position your company as a thought leader by sharing unique perspectives on the latest developments in your field. Use engaging visuals like infographics and charts to make complex data more digestible for your audience.  Share employee spotlights and stories that humanize your brand and showcase what makes your company unique.

B2B 112

B2B Social Media Venture Capital Company Culture 112

Totango

MARCH 4, 2022

Software installation and onboarding issues. Software feature instructions. B2B customer service encompasses service delivered through all support channels, including: Help desk software. Effective customer success management and good customer service both stem from a company culture that places customers at the forefront.

B2B 92

B2B Customer Success Technical Review B2C 92

SaaStr

MAY 5, 2023

Gainsight has “Life After Gainsight” content about getting data back. Every client uses the product differently, so it’s hard to make the software better. You need to get everyone together and determine what people are trying to achieve with your software. Create nice offboarding materials. Put some thought into this.

Scale 216

Scale Leadership Scaling Customer Success 216

Buffer Resources

DECEMBER 14, 2023

And according to our internal data, they have the third-highest engagement rate after video and photo posts at 4.2 Share company culture and employee highlights Showcase your company's culture, values, and team members through a carousel. This can be useful for sharing how-to content, tutorials, or tips.

Social Media 125

Social Media Payment Methods Payment Solutions AI Search 125

Kellblog

AUGUST 13, 2019

This is a sister post to my recent one, Career Decisions: What to Look For in a Software Startup. That piece is all about what to look for when considering taking a job at a software startup. This piece is kind of the opposite: what to look out for when considering an executive job at a software startup.

Software Review 76

Software Review Startup Sales Hiring Software 76

Buffer Resources

SEPTEMBER 11, 2023

Graphic design: The ability to create and edit graphics using software such as Adobe Photoshop or Illustrator. Data analysis: The ability to collect, analyze, and interpret data. For example, this is a recommendation I’ve earned from the CMO of Cognism, a top-rated B2B data provider in the market.

Sales Recruiting 134

Sales Recruiting Sales Hiring Scale Social Media 134

Scytale

DECEMBER 5, 2023

Your SOC 2 report is the evidence you (and your customers) need to demonstrate that your information security controls are up to the job of protecting users’ data. In other words, the SOC 2 report is a detailed account of the controls you have designed and successfully implemented to ensure your customers’ data security.

compliance 52

compliance Scale Software Review Technical Review 52

SaaStr

MARCH 20, 2019

What does Jeff mean when he says, “the developer first approach is a maturation of the supply chain of software?” Really quickly, I am a software developer and I’d started multiple companies before Twilio. That’s the superpower of software and also in every one of those companies we needed communications.

Underperforming Technical Team 123

Underperforming Technical Team Development Software New CTO 123

SaaStr

JULY 30, 2018

At our inaugural SaaStr Europa last June, podcast host-with-the-most Harry Stebbings sat down with MuleSoft Founder and CTO Ross Mason to discuss the organization’s sales strategy, building a strong company culture, how to think about international expansion, and much more. It was pretty interesting. Harry : Oh, right.

Technical Advisors 156

Technical Advisors Scale Sales Hiring Sales Recruiting 156

SaaStr

SEPTEMBER 24, 2019

If you told me there was an employment strategy that would improve my company’s employee retention, hiring, and productivity — yet I ignored it — I bet you’d question my leadership. . I find it shocking whenever businesses limit their growth opportunities when the data stares them right in the face. Start there. .

Business 151

Business Software Engineering Company Culture Retention 151

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. Cyber attacks have gone up 125% from the previous year, and with companies shifting to partial or fully remote settings, it shows no sign of slowing down. And that’s where people like Adam Markowitz come in.

Scale 211

Scale Software Review compliance Technical Review 211

Intercom, Inc.

NOVEMBER 2, 2021

The data suggests bad management is a real and significant issue. According to data from DDI’s Frontline Leader’s Project , 57% of people have left a job to get away from a bad manager. Just look at the data to see where managers are laying blame. One thing that will always be on that list, however, is good management.

Management 291

Management Software Review Construction Engineering 291

OpenView Labs

DECEMBER 21, 2020

What does the future hold for B2B software? Other big themes were around data, the continued adoption of product led growth, and building communities. I’m seeing three big trends for SaaS in 2021: More robust automations and data insights will come available. Employee engagement software is another interesting area for SaaS.

SaaS Payments 96

SaaS Payments Payments Payment Services Payment Solutions 96

FastSpring

APRIL 19, 2019

It is something our People and Culture team is constantly working on through a variety of initiatives. While it’s impossible to summarize everything we do in just one blog post, I would like to share three key ways we are putting employees first to build a company culture that scales alongside FastSpring.

Scaling 84

Scaling Company Culture Leadership Education 84

SaaSOptics

MAY 6, 2022

To scale an early-stage company, you need to focus on the following core areas of your business: Financial Core —to create a streamlined quote-to-cash process. Protective Infrastructure —to protect internal data, systems, and people. Background checking software. HR Core —to manage payroll and employees. Customer Core.

SaaS 76

SaaS Scale Underperforming Technical Team Forecasting 76

Neil Patel

NOVEMBER 5, 2020

Imagine for a moment that you visit the pricing page of a software product after clicking through from a content piece sent to you via email. Example #2: Keeping your data clean for consistent follow-up. Even worse, leads from the same company start coming in on different places. Do they have a great company culture?

Marketing 124

Marketing Technical Review Social Media Systems Review 124

Sales Hacker

OCTOBER 20, 2021

When organizations work to digitally transform key revenue processes, and company culture supports meaningful change, there are benefits for all teams involved in key business functions. Many organizations are turning to automated software solutions to eliminate pain points to better work toward common goals.

Payment Services 104

Payment Services Technical Review Payments Software Review 104

SaaStr

NOVEMBER 21, 2020

Rob Gonzalez: Operationally, I look at, in particular, my experience at Endeca, but also another startup that sold to pharmaceutical companies and other life sciences businesses and financial services companies called Cambridge Semantics. And there’s a lot of benefit to running a software as a service, in general.

SaaS Payments 256

SaaS Payments Scale Payment Services Payment Solutions 256

User Pilot

JANUARY 26, 2023

That said, let’s talk about customer advocacy and review some examples to make your company stand out in your niche and drive exponential growth. TL;DR Customer advocacy is a company culture where the needs and goals of the customers are heavily prioritized. And it can either be points-based or referral-driven.

Strategy 70

Strategy Software Review Social Media Onboarding 70

SaaStr

NOVEMBER 28, 2019

How does a startup that launched during the financial crisis in 2008 become a unicorn company in 2019? For Collibra, a cross-organizational data governance platform, the company went from slow growth to hypergrowth. Felix : We specialize in data governance and data cataloging. FULL TRANSCRIPT BELOW.

Sales Hiring 174

Sales Hiring Scale Sales Recruiting Government 174

SaaStr

AUGUST 22, 2020

Justin Bedecarre: And another really important point that we really believe in is that you have to use data to drive decisions, right? You have to use data on how people are using the space. Justin, you actually made a really good point on data. And so, there’s a lot of implications for that. Jen Nguyen: Yeah.

Sales Recruiting 146

Sales Recruiting Cloud CTO Hire Scale 146

SaaStock

FEBRUARY 14, 2019

Its focus is on businesses in Big Data, mobile, and SaaS. Patrick also sits on the Board of Directors of a number of portfolio companies. Eduardo then served as the CEO of Oversea Consulting, helping companies in the U.S. Diego also takes part in market research and crowdsourced data with Brazilian Startups’ Dealbook.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

User Pilot

JULY 17, 2023

In larger organizations, they may work side by side with QA engineers, product marketers , data analysts , or product ops managers. Some companies prefer to organize their teams around product managers with specialist skills , like growth or data analysis. Book the demo to see how it can support your product team structure.

SaaS 76

SaaS Scale Leadership Customer Lifetime Value 76

Hitenism

NOVEMBER 7, 2016

Just two small paragraphs have been added to the current product description: The massive scope of the original product vision—“a simple web service interface to store and retrieve any amount of data from anywhere on the web”—is unchanged. Your approach to your customers is a reflection of your company’s mission.

AWS 189

AWS New CTO Scale CTO 189

Totango

JANUARY 14, 2020

To create a company culture that champions customer success, you have to consider the organizational structure and how CS teams interact with others. The CS team will interact with many other departments, so it’s critical that customer data is shared across the enterprise. Thinking Critically About Customer Success Roles.

Customer Success 63

Customer Success Enterprise B2B Company Culture 63

SaaStr

APRIL 4, 2019

As a global technology provider powering thousands of SaaS companies, Google is at the forefront of driving exciting and innovative technologies to market. You’ll also learn how leading SaaS companies are able to scale and thrive in this complex, dynamic environment. So we want to develop software faster.

Cloud 167

Cloud Scale Trends Machine Learning 167

FastSpring

MAY 20, 2019

Making the “right” decision will depend on your particular setup, as well as your company culture and your anticipated growth in the future. If your company does not already have in-house talent that can already handle this, you’ll have to focus on bringing in talent that can. Outsourced Ecommerce Solution.

Outsourcing Services 82

Outsourcing Services Payment Methods Payment Solutions Outsourced Development 82

Kellblog

JULY 30, 2023

” Well, if you want to get someone’s renewal it sure helps if you have a relationship with them, understand the value they’re getting value from the software, and can be relied upon to ensure their issues are resolved. The transition to the web (the product started out as 16-bit PC software).

Software Review 66

Software Review Technical Review Sales Recruiting Artificial Intelligence 66

Neil Patel

OCTOBER 4, 2020

In our modern digitally enhanced world, data and information underpin all of our activities. But are you making your data work for you, or is it something that you are yet to take full advantage of? For many business owners and marketers, analyzing and deploying data can be an intimidating prospect.

Artificial Intelligence 136

Artificial Intelligence Technical Review Underperforming Technical Team Machine Learning 136

SaaStr

NOVEMBER 12, 2019

I got my start in software 25 years ago. I was sitting in high school and I had this idea to build some shareware software, so like any enterpriser in 9th grade, I wrote some code, put it on America Online, CompuServe and Prodigy at the time, and a random stranger from Idaho emailed … Or, sent a check in the mail for $12.95

Sales Recruiting 162

Sales Recruiting Scale Outsourcing Services Sales Hiring 162

OPEXEngine

JANUARY 13, 2021

Many of the current vertical SaaS companies started as traditional software, moved to SaaS later, and will have to evolve quickly to remain competitive. From the top: large tech companies are buying SaaS companies and entering markets where they weren’t competitive before. Let the Competition Begin. Customer Retention.

Sales Recruiting 52

Sales Recruiting Sales Hiring SaaS Benchmarks 52

SaaStr

JANUARY 10, 2020

297: Bob Moore is the Founder & CEO @ Crossbeam, the startup that helps companies find overlapping prospects and customers while keeping the rest of their data private and secure. And that led me to co-founding a company called RJ Metrics in 2008 with my co-founder Jake Stein, who was also at Insight.

Sales Hiring 132

Sales Hiring Scale Outsourcing Services CTO Hire 132

FastSpring

OCTOBER 23, 2018

Behind all of our favorite apps, software,—even everyday items like our headphones, there’s a hard-working product team driving innovation and developing the products we love. I know I’ve experienced a variety of strategies and techniques during my time at companies like Procore Technologies and PayJunction.

Scale 63

Scale Sales Hiring Technical Review Leadership 63