Stax

MARCH 18, 2025

To address evolving customer demands and accept electronic payments, you need a payment processing system. A good system plays a vital role in managing cash flow, alleviating fraud risk, and enhancing customer satisfaction. This article dives into what a payment processing system is, how it works, and its benefits.

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

The Daily Egg

NOVEMBER 7, 2023

Using a cloud-based phone system is a great way for a small business to communicate with customers and for employees to talk. Review appeared first on The Daily Egg. The post Ring.io

Systems Review 173

Systems Review Cloud Communication Business 173

How To Buy Saas

MAY 21, 2025

In the fast-paced hiring landscape of 2025, an Applicant Tracking System (ATS) has become an essential tool for companies of all sizes and sectors. In this guide, well explore the best applicant tracking systems of 2025 , covering both cloud and on-premise options, their key features, pricing, pros/cons, and ideal use cases.

Systems Review 52

Systems Review Sales Recruiting Sales Hiring Technical Review 52

TechEmpower SaaS

SEPTEMBER 25, 2023

I think that poor communication and differing team cultures might be part of the problem, but how can I know for sure? The team’s technical skills are solid, but they’re undermined by poor communication, especially around requirements and expectations. This is where a technical review can be useful!) It’s a good question.

Underperforming Technical Team 390

Underperforming Technical Team Development Software Review Technical Review 390

SaaStr

MAY 4, 2021

And in many cases, pre-Covid, they’d been working on decades-old server-based phone systems. Pre-Cloud systems, really. Five9 has increased its growth margins over time, but telephony and communications have real costs. While we all saw Zoom and Shopify explode during Covid, Cloud call centers boomed just as much.

Systems Review 345

Systems Review Technical Review Software Review Cloud 345

Intercom, Inc.

JULY 25, 2022

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. Businesses lack the connected tools needed to provide personal, in-context communications.

Technical Review 209

Technical Review Engagement Artificial Intelligence Systems Review 209

Incredo

DECEMBER 12, 2019

How many software review sites are you present at? Do you know what role your SaaS product reviews can play in your business success? The truth is – product reviews can help you in a number of ways and even be crucial in your sales process. Moreover, people are more likely to leave a negative than a positive review.

Software Review 37

Software Review Systems Review Software Social Media 37

User Pilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Examples could be streamlining communication or effectively tracking customer engagement to support your customer success efforts. This frees up time for customer success managers to focus on more strategic tasks.

Customer Success 105

Customer Success Enterprise Software Review Startup 105

TechEmpower SaaS

JULY 24, 2023

Can you provide specific examples of different types of customers, what they need, and what the system will do for them? What’s the state of those systems? If so, will you also have your own account system? Communication/Forums Are there discussion forums? Do you need a ticket system? Who are the customers?

Innovation 780

Innovation Development CTO Hire Technical Review 780

User Pilot

OCTOBER 19, 2024

Integration : The product works well with other tools and systems. According to one report, 95% of customers will read online reviews before buying a product. Similarly, 58% of customers say they’re willing to pay more for products with good reviews. Userpilot review on G2. As a result, sharing is easier than ever before.

Business 111

Business Underperforming Technical Team Customer Lifetime Value Systems Review 111

Intercom, Inc.

FEBRUARY 9, 2021

Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. For example, more customers than ever have had to pivot to online shopping; for many, this has come with an added level of stress due to factors like shortages in supply chains and delivery delays. With empathy. “I

Technical Review 222

Technical Review Systems Review Customer Support Headcount 222

FastSpring

APRIL 29, 2025

Even at peak demand, FastSpring systems use only a fraction of our total capacity (our system aims for handling 10x peak load). We review expected spikes such as season resets, character drops, or regional promotions and align our infrastructure plans accordingly.

Payment Services 133

Payment Services Payments Payment Solutions Payment Methods 133

User Pilot

JULY 7, 2024

Wondering which customer communication management software is ideal for enhancing customer interactions in your SaaS product? In this article, we examine what customer communications management software is and what to look out for when selecting one. Respond.io – best customer communications software for B2C companies.

Communication 105

Communication Software Review Software Management 105

SaaStr

APRIL 1, 2022

G2 is the largest and most trusted software marketplace, helping 60 million people every year make smarter software decisions based on authentic peer reviews. There’s no reason you shouldn’t hire the brightest, most talented people. No matter where they live.

Payments 261

Payments Sales Hiring Payment Solutions Airlines 261

Buffer Resources

SEPTEMBER 5, 2024

While our team is still fully remote and distributed—Hailley Griffis, our head of Content and Communications, is based in the U.S., We use different tools and processes, although our commitment to transparency and frequent communication is still essential.  

AI Search 106

AI Search Social Media Systems Review Technical Review 106

SaaStr

MARCH 31, 2019

This is most likely due to the fact that communications platforms are quite different in different countries. RingCentral has gone impressively upmarket from its earlier days as simply an inexpensive voice tree system for small businesses. They just closed their first eight-figure TCV deal.

Systems Review 254

Systems Review SMB Cloud Enterprise 254

Tom Tunguz

MARCH 19, 2023

is a book a management team could take to an offsite to develop or re-imagine the entire operating system of a business. The book starts with a company’s founding documents, expands to the operating cadence, and culminates in the business’ operating system. When we mess up, miss a deadline, or slow down, it matters.

Startup 229

Startup Scale Systems Review Compensation 229

SaaStr

JULY 7, 2023

Tactic #1: Build A Segmented Communication Plan A common segmentation practice is to segment based on a customer’s upsell potential or to create nurture programs that expose them to new products and features. Leave a review. Creating a points system helps gamify advocacy programs. No mass communications. That’s it.

Retention 242

Retention Software Review Revenue Systems Review 242

Andreessen Horowitz

FEBRUARY 13, 2024

But how can biotech teams effectively communicate to investors and partners how they will, with each round of financing, incrementally reduce the risks of discovering and developing successful new drugs? It can also save you from repeatedly answering the same diligence questions! key in vivo data results).

Development Team Review 125

Development Team Review Technical Review Finance Systems Review 125

User Pilot

FEBRUARY 22, 2024

Customer communication skills are a cornerstone of any business. TL;DR Customer communication encompasses all interactions between a business and its customers, while customer communication strategy is what you’ll use to improve these interactions amongst new and existing customers. Nurturing relationships.

Communication 105

Communication Outsourcing Services Strategy Payment Solutions 105

Intercom, Inc.

AUGUST 11, 2021

Rather than creating artificial barriers to shipping, we minimize risk by building resilience – investing in observability, ensuring fast recovery, and reducing the blast radius of potential issues, while maintaining effective communication across the board. We all deal with business-critical legacy systems from time to time.

Software Review 282

Software Review Engineering Systems Review Technical Review 282

User Pilot

APRIL 15, 2024

Left unaddressed, customer communication pain points can cause dissatisfaction and eventual churn. TL;DR Customer communication pain points refer to the problems customers encounter when trying to get help through your support channels. Analyze customer data and improve in-app communication with interactive guides.

Communication 105

Communication SaaS Payments Payment Methods Payment Solutions 105

Intercom, Inc.

APRIL 23, 2018

We are taking a number of steps to ensure compliance with GDPR, but now is the time to consider the entirety of your security and data privacy strategy, both in terms of how you build it and how you communicate it. Know your own systems. Communicate actively with your customers about privacy.

Underperforming Technical Team 220

Underperforming Technical Team Systems Review compliance Marketplace as a Service 220

SaaStr

JUNE 14, 2023

But he kept going with it, and that little tool eventually evolved into an entire computer vision stack with a low code, no code system to make it as easy as possible for large enterprises to use it. Communicate your core values clearly and frequently. From a marketing perspective, it was a flop. And it worked!” Dines shares.

Scale 246

Scale Artificial Intelligence Technical Review Software Review 246

Buffer Resources

JANUARY 25, 2024

The Open Salary System we’re sharing is a project we took on last year to re-imagine how we approach salaries, resolve the issues we identified over time, and set ourselves up for another decade of salary transparency. We have chosen to create a system where conversations around compensation can happen in the open.

Systems Review 136

Systems Review Compensation Benchmarks Scale 136

Buffer Resources

JANUARY 25, 2024

The Open Salary System we’re sharing is a project we took on last year to re-imagine how we approach salaries, resolve the issues we identified over time, and set ourselves up for another decade of salary transparency. We have chosen to create a system where conversations around compensation can happen in the open.

Systems Review 136

Systems Review Compensation Benchmarks Scale 136

Intercom, Inc.

JANUARY 21, 2020

This isn’t just due to the retail focus on the app, but specifically to Ticketmaster’s use of poster-like images featuring large text to sell tickets for events. I imagine this addresses two concerns eBay have found in research: sellers hesitate to list items due to: 1) a lack of trust in buyers; and 2) the cost of creating a listing.

Mobile 291

Mobile PayPal Social Media Underperforming Technical Team 291

Intercom, Inc.

MARCH 31, 2020

From empowering teachers who need to move their classrooms online to providing free, safe transportation to healthcare workers to helping doctors remotely monitor their patients’ systems, these companies are doing amazing things. Many medical offices and hospitals are extremely crowded due to COVID-19.

Healthcare 212

Healthcare Transportation Systems Review Construction 212

Intercom, Inc.

APRIL 13, 2021

It underpins a whole host of core Intercom features – Inbox Views , API , Articles , the user list, Reporting , Resolution Bot , and our internal logging systems. To provide the needed level of this “invisible” management, we utilized a combination of two technologies – Chef and AWS Systems Manager (SSM). Architecture of the system.

AWS 249

AWS Cloud Software Review Systems Review 249

Intercom, Inc.

JUNE 22, 2021

These platform dynamics have led to the emergence of API-first apps that are designed to connect and deeply integrate with your existing messaging, CRM, and prospecting technology to streamline communication and enhance each touchpoint of the sales motion – without having to “rip and replace” entire sales systems.

Technical Review 233

Technical Review Scale Technology Trends 233

BetterCloud

FEBRUARY 3, 2025

Without a clear strategy and a system in place, your organization can quickly become a victim of SaaS sprawl – a chaotic landscape of redundant subscriptions, hidden costs, and potential security risks. One area to highlight here is contract reviews. This is the reality for many organizations today.

Government 52

Government Technical Review Systems Review Software Review 52

User Pilot

APRIL 30, 2025

Its about building a repeatable system that drives discovery, boosts engagement, and keeps users coming back. Its a system to make your app discoverable, shareable, and credible without relying on blind luck or paid ads alone. Here’s how to build that system: 1. They need to communicate benefits, not just features.

Strategy 66

Strategy Mobile Systems Review Scale 66

Incredo

MARCH 20, 2020

One of the major changes was that many businesses switched to a remote working system. But not all of them had experienced that approach before and the system might seem much more uncomfortable than it actually is. What about communication quality and tools? Turn cleaning your environment into a daily habit. .

Underperforming Technical Team 227

Underperforming Technical Team Outsourced Development Systems Review Software Review 227

User Pilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. For example, you can improve user experience with in-app guidance , enhance the customer support system, or release new features.

Systems Review 98

Systems Review Social Media Technical Review Software Review 98

SaaStr

JANUARY 12, 2022

Because you’ll lose another, and/or not close enough key prospect, due to that gap. Needed more communication, especially in the middle of the relationship as it matured. We talked a bit about this above, but the point about constantly communicating the value proposition to all the stakeholders is so important.

CTO Hire 325

CTO Hire Sales Hiring New CTO CTO 325

ChurnZero

APRIL 11, 2025

Every task, meeting, and communication serves the ultimate goal of getting that customer to realize value. Is your onboarding process a well-oiled machine of timely tasks and thresholds, until a customer gets stuck with no clear steps for collecting or reviewing feedback? 2: Is your onboarding process a framework or a free-for-all?

Onboarding 86

Onboarding Strategy Technical Review Customer Lifetime Value 86

SaaStr

APRIL 30, 2024

For context, once Kyle started implementing a lead quality system, Owner said no to about 40% of prospects who 15 days prior would have been closed-won. It helped determine a high-quality deal based on factors like review quality, web traffic, third-party marketplace volumes, how many reviews they get each month, etc.

Scale 301

Scale SMB Sales Hiring Sales 301